--- description: Learn more about Malcolm! price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Malcolm! Pricing, Reviews & Features - Capterra New Zealand 2026 --- Breadcrumb: [Home](/) > [Portal Software](/directory/14/portal/software) > [Malcolm\!](/software/181117/malcolm) # Malcolm\! Canonical: https://www.capterra.co.nz/software/181117/malcolm Page: 1 / 3\ Next: [Next page](https://www.capterra.co.nz/software/181117/malcolm?page=2) > The no-code self service platform for ambitious customer centric companies. > > Verdict: Rated **4.9/5** by 36 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Malcolm\!? Malcolm\! can be used by one person micro businesses through SME's to Enterprise. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 36 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.9/5 | Based on overall reviews | | Features | 4.8/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Acknowledgement - **Location**: London, UK - **Founded**: 2003 ## Commercial Context - **Starting Price**: £36.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: 14-day free trial, no credit card required. Micro: £36 per month. Team: £60 per month. Team Plus: £120 per month. Enterprise: contact us for pricing. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - Access Controls/Permissions - Catalog Management - Client Portal - Collaboration Tools - Content Management - Customisable Branding - Customisable Forms - Document Management - Drag & Drop - File Sharing - Forms Creation & Design - Forms Management - Full Text Search - Knowledge Base Management - Process/Workflow Automation - Reporting & Statistics - Search/Filter - Self Service Portal - Surveys & Feedback - Text Editing - Third-Party Integrations ## Integrations (15 total) - Asana - Auth0 - Dropbox Business - HubSpot CRM - Jira - Mailchimp - Mailgun - Memberstack - Mews - Slack - Trello - Twilio - Zapier - Zendesk Suite - Zoho CRM ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Portal Software](https://www.capterra.co.nz/directory/14/portal/software) ## Related Categories - [Portal Software](https://www.capterra.co.nz/directory/14/portal/software) - [Forms Automation Software](https://www.capterra.co.nz/directory/10023/forms-automation/software) - [Knowledge Management Software](https://www.capterra.co.nz/directory/30094/knowledge-management/software) ## Alternatives 1. [Confluence](https://www.capterra.co.nz/software/136446/confluence) — 4.5/5 (3663 reviews) 2. [Microsoft SharePoint](https://www.capterra.co.nz/software/1167/sharepoint) — 4.4/5 (5412 reviews) 3. [Notion](https://www.capterra.co.nz/software/186596/notion) — 4.7/5 (2709 reviews) 4. [Guru](https://www.capterra.co.nz/software/145390/guru) — 4.8/5 (639 reviews) 5. [Connecteam](https://www.capterra.co.nz/software/153140/connecteam) — 4.6/5 (5058 reviews) ## Reviews ### "Great Product and Amazing Customer Support" — 5.0/5 > **Andrew** | *18 January 2025* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: We only use one element of Malcolm: their FAQ builder. We use it as a support centre for our SAAS business. It allows us to white-label this as our product, which is great. > > **Cons**: I haven't come across anything that I don't like. > > Their customer support is fantastic. I contacted \[sensitive content hidden\] from support today, and within ten minutes, he responded back to my query. I have been using Malcolm within my business for several years, and they are constantly adding new elements to improve it. ----- ### "Using Malcolm\! for forms management of my Football Club" — 5.0/5 > **Myles** | *10 June 2024* | Aviation & Aerospace | Recommendation rating: 10.0/10 > > **Pros**: It offers an accessible workflow to the non-technical users, and has allowed club admin to quickly set up forms for player registration, membership renewals, and event sign-ups. The platform also supports extensive customisation, enabling us to tailor forms to fit our branding and different event requirements. Malcolm\! has also centralised all the digital forms and data collection points under a single branded website, and has made it flow and look more professional. Another great point is the integration capabilities. Malcolm\! integrates with a huge amount of third-party applications, ensuring easy data flow into the other tools the club uses. They've also offered API access, allowing for further integration and automation of data collection and processing when needed for the FA site, for example. This feature has been useful in reducing administrative burdens by automating routine tasks of score updates, scorers, assists, teamsheets etc. > > **Cons**: Not a lot - you can do so much with it sometimes it can take a while to understand all the possibilities ----- ### "Great product & team" — 5.0/5 > **Sheryl** | *10 June 2024* | Financial Services | Recommendation rating: 8.0/10 > > **Pros**: Easy to use and they are continually developing new features. The team is very helpful and friendly - always happy to answer any questions and go above and beyond with customer support. > > **Cons**: I'd like to see a little more flexibility with FAQ design \& layout ----- ### "Malcolm\! Saved us Time and Money" — 5.0/5 > **Antony** | *18 July 2019* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: It's incredibly quick to produce complex forms and have the data pushed to our other integrations. This sort of thing would normally take days or weeks, and Malcolm\! did it in an hour. The admin interface is really well designed, easy to use and looks great. > > **Cons**: I don't have any real complaints. The only thing to bear in mind is that there are an awful lot of options when it comes to configuring workflows, and you need to take your time to familiarise yourself with everything. > > It has been really easy to join the service and to configure our workflow instances. There are so many parts to the software it's hard to describe succinctly, but that also means it's very powerful out of the box. I think the admin system looks really good and does a great job of showing you relevant information, stats and ways to enhance the basic configurations. Simply put, it did what I needed it to do without reading any documentation, for a reasonable price, and it all took far less time than I expected. It just works\! ----- ### "A Modern Helpdesk Solution with Workflows" — 5.0/5 > **Hari** | *11 October 2020* | Computer Software | Recommendation rating: 9.0/10 > > **Pros**: Great UI and design, intuitive workflow based features, and stellar enterprise-level capabilities. > > **Cons**: Integrations are a bit lacking and haven't really seen man updates (publically). > > Malcolm has been a pleasure to use and implement. ----- Page: 1 / 3\ Next: [Next page](https://www.capterra.co.nz/software/181117/malcolm?page=2) ## Links - [View on Capterra](https://www.capterra.co.nz/software/181117/malcolm) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data