---
description: Learn more about Amelia price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Amelia Pricing, Reviews & Features - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [Conversational AI Platforms](/directory/31596/conversational-ai-platform/software) > [Amelia](/software/180818/ipsof-amelia)

# Amelia

Canonical: https://www.capterra.co.nz/software/180818/ipsof-amelia

> Cloud-based solution that assists businesses with automating IT operations and customer service processes via AI technology.
> 
> Verdict: Rated **5.0/5** by 2 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Amelia?

Cloud-based platform that allows businesses of all sizes to automate IT operations, administrative tasks and customer service processes using AI technology.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 2 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 4.0/5 | Based on overall reviews |
| Value for Money | 4.0/5 | Based on overall reviews |
| Features | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: IPsoft
- **Location**: New York, US

## Commercial Context

- **Pricing model**: Per Feature (Free Trial)
- **Pricing Details**: Contact IPsoft for pricing details.
- **Target Audience**: 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Afghanistan, Albania, Algeria, Andorra, Angola, Argentina, Armenia, Australia, Austria, Azerbaijan, Bahrain, Bangladesh, Belarus, Belgium, Benin, Bhutan, Bolivia, Bosnia & Herzegovina, Botswana, Brazil and 153 more

## Features

- AI/Machine Learning
- Natural Language Processing
- Reporting/Analytics
- Sentiment Analysis

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support

## Category

- [Conversational AI Platforms](https://www.capterra.co.nz/directory/31596/conversational-ai-platform/software)

## Related Categories

- [Conversational AI Platforms](https://www.capterra.co.nz/directory/31596/conversational-ai-platform/software)
- [Chatbot Software](https://www.capterra.co.nz/directory/32448/chatbot/software)
- [RPA Software](https://www.capterra.co.nz/directory/31696/robotic-process-automation/software)
- [IVR Software](https://www.capterra.co.nz/directory/30231/ivr/software)
- [Live Chat Software](https://www.capterra.co.nz/directory/30797/live-chat/software)

## Alternatives

1. [Inxide](https://www.capterra.co.nz/software/1019488/inx-app) — 4.6/5 (10 reviews)
2. [Klondike](https://www.capterra.co.nz/software/1051503/klondike) — 5.0/5 (2 reviews)
3. [LiveAgent](https://www.capterra.co.nz/software/102188/liveagent) — 4.7/5 (1753 reviews)
4. [Birdeye](https://www.capterra.co.nz/software/152997/birdeye) — 4.7/5 (702 reviews)
5. [SAS Viya](https://www.capterra.co.nz/software/1043140/sas-viya) — 4.4/5 (12 reviews)

## Reviews

### "Market Leader but Expensive" — 5.0/5

> **Suman** | *18 August 2020* | Information Technology & Services | Recommendation rating: 7.0/10
> 
> **Pros**: IPsoft has invested quite a bit into the tooling around building Amelia conversation workflows. The BPN designer as well as the integration workflow designer are super easy to use. The range of ML algorithms is excellent and is in my view one of the few platforms where you can design a humanized Virtual Agent
> 
> **Cons**: The IVA-human handoff and Agent tools are not the best. Almost feels like an afterthought. We would integrate escalations to service desk Slack channels instead of using their Conversations/Queues Interface. Also, the ability to get conversational analytics requires custom coding, nothing built-in except for some rudimentary Journey Analytics.
> 
> IT Service Desk, Sales Automation

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### "Well thought about booking plugin" — 5.0/5

> **Srijith** | *18 May 2021* | Hospital & Health Care | Recommendation rating: 10.0/10
> 
> **Pros**: Very easy to use and well thought about in terms of features it supports. Customer service is excellent
> 
> **Cons**: Could provide more customizing options. Would have been better if there was support for more payment gateways.

## Links

- [View on Capterra](https://www.capterra.co.nz/software/180818/ipsof-amelia)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/180818/IPsof-Amelia/> |
| en-AE | <https://www.capterra.ae/software/180818/ipsof-amelia> |
| en-AU | <https://www.capterra.com.au/software/180818/ipsof-amelia> |
| en-CA | <https://www.capterra.ca/software/180818/ipsof-amelia> |
| en-GB | <https://www.capterra.co.uk/software/180818/ipsof-amelia> |
| en-IE | <https://www.capterra.ie/software/180818/ipsof-amelia> |
| en-IL | <https://www.capterra.co.il/software/180818/ipsof-amelia> |
| en-IN | <https://www.capterra.in/software/180818/ipsof-amelia> |
| en-NZ | <https://www.capterra.co.nz/software/180818/ipsof-amelia> |
| en-SG | <https://www.capterra.com.sg/software/180818/ipsof-amelia> |
| en-ZA | <https://www.capterra.co.za/software/180818/ipsof-amelia> |

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