--- description: Learn more about WhatsApp price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: WhatsApp Pricing, Reviews & Features - Capterra New Zealand 2026 --- Breadcrumb: [Home](/) > [Customer Communications Management Software](/directory/31002/customer-communications-management/software) > [WhatsApp](/software/180345/whatsapp) # WhatsApp Canonical: https://www.capterra.co.nz/software/180345/whatsapp Page: 1 / 660\ Next: [Next page](https://www.capterra.co.nz/software/180345/whatsapp?page=2) > WhatsApp helps businesses engage customers, boost sales, and enhance service through direct communication. > > Verdict: Rated **4.7/5** by 16475 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses WhatsApp? WhatsApp is used by customer service departments, marketing teams, sales organizations, e-commerce companies, banks, retailers, and businesses seeking to engage customers at scale. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 16475 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: WhatsApp - **Location**: Menlo Park, US ## Commercial Context - **Pricing model**: Per Feature (Free version available) - **Pricing Details**: WhatsApp is available free of cost. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Afrikaans, Albanian, Arabic, Azerbaijani, Bangla, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Gujarati, Hebrew, Hindi, Hungarian, Indonesian, Irish, Italian, Japanese, Kannada, Kazakh, Korean, Latvian, Lithuanian, Macedonian, Malay, Malayalam, Marathi, Persian, Polish, Punjabi, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swahili, Swedish, Tamil, Telugu, Thai, Turkish, Ukrainian, Urdu, Uzbek, Vietnamese - **Available Countries**: United States ## Features - Activity Dashboard - Audio Calls - Autoresponders - CRM - Chat/Messaging - Collaboration Tools - Interaction Tracking - Mobile Access - Multi-Channel Communication - Multi-Language - Personalisation - Real-time Consumer-facing Chat - Search/Filter - Third-Party Integrations - Video Conferencing ## Integrations (13 total) - Bitrix24 - Facebook Apps and Tabs - Freshdesk - Hootsuite - HubSpot CRM - Instagram - Meta for Business - MightyCall - Odoo - Shopify - Telegram - Twilio - Zendesk Suite ## Support Options - Email/Help Desk - FAQs/Forum - Chat ## Category - [Customer Communications Management Software](https://www.capterra.co.nz/directory/31002/customer-communications-management/software) ## Related Categories - [Customer Communications Management Software](https://www.capterra.co.nz/directory/31002/customer-communications-management/software) - [Team Communication Software](https://www.capterra.co.nz/directory/31033/team-communication/software) - [Live Chat Software](https://www.capterra.co.nz/directory/30797/live-chat/software) - [Generative AI Tools](https://www.capterra.co.nz/directory/34155/generative-ai/software) - [Conversational AI Platforms](https://www.capterra.co.nz/directory/31596/conversational-ai-platform/software) ## Alternatives 1. [Zoho Desk](https://www.capterra.co.nz/software/169505/zoho-desk) — 4.5/5 (2216 reviews) 2. [Slack](https://www.capterra.co.nz/software/135003/slack) — 4.7/5 (24221 reviews) 3. [LiveChat](https://www.capterra.co.nz/software/62194/livechat) — 4.6/5 (1728 reviews) 4. [LiveAgent](https://www.capterra.co.nz/software/102188/liveagent) — 4.7/5 (1789 reviews) 5. [Text Request](https://www.capterra.co.nz/software/167015/text-request) — 4.6/5 (1193 reviews) ## Reviews ### "Extremely popular and very efficient" — 5.0/5 > **Lukasz** | *18 January 2026* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: I like most about WhatsApp that everyone knows this app. It is super popular and easy to use by anyone. Another reason - value for money. I don't have spend my time to explain my clients how to use to messaging. We use livechat on the websites and the WhatsApp as a catch-all chat. > > **Cons**: I use WhatsApp for many years and in my opinion it's hard to find any cons about this app. It's very easy, popular, and has app for almost any device / OS system. > > Great, great, great app. It's an universal, very flexible solution for private chats and also for professional communication (inside and outside company, and even with clients). ----- ### "Easy to use for old and young" — 5.0/5 > **Salina** | *25 February 2025* | Education Management | Recommendation rating: 10.0/10 > > **Pros**: Has all the function needed for a messaging service > > **Cons**: Nothing. I use whats app often to message and for group messaging also > > Amazing. It always functions as required. I feel like its a secure service ----- ### "Simple and convenient platform for messaging and group communication" — 5.0/5 > **Nikitha** | *21 September 2026* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: WhatsApp is easy to use and provides good value for money for everyday communication. The Messaging and Chat features make it simple to communicate with individuals and groups, while media and document sharing make conversations more convenient. The interface is straightforward, so it is easy to start conversations and manage ongoing communication without much setup. > > **Cons**: When there are many group conversations and messages, it can sometimes become difficult to keep track of important information. I have occasionally experienced minor bugs and issues such as delayed notifications or messages taking time to synchronize. Some group conversations can also become cluttered when there is a high volume of messages. I have limited direct experience with Customer Support, so I cannot strongly evaluate that aspect. Project Management is also not a primary use case for me, although group chats can be useful for coordinating tasks and updates. > > My overall experience with WhatsApp has been positive. The Ease of Use makes it convenient for everyday communication, while Messaging and Chat provide a simple way to communicate with individuals and groups. It is particularly useful for quick updates, coordination, and sharing files or media. Although there can occasionally be minor Bugs and Issues, they have not significantly affected my experience. I have limited direct experience with Customer Support, and Project Management is not a primary use case for me. Overall, I believe WhatsApp provides good Value for Money as a convenient communication and messaging platform. ----- ### "Reliable everyday communication platform" — 5.0/5 > **Verified Reviewer** | *31 August 2026* | Consumer Goods | Recommendation rating: 8.0/10 > > **Pros**: WhatsApp is a reliable everyday platform to connect with family, friends or colleagues by providing the features like messaging, voice notes, audio and video calls, group calls, sharing and receiving photos and videos. The interface is simple and easy to use. It instantly delivers the messages or the videos and photos which makes project management easy. > > **Cons**: Customer support lacks in providing proper guidance and is hard to navigate also I personally met occasional glitches and bugs while sending and receiving long videos or documents and receiving notifications. > > All in all WhatsApp is a reliable everyday platform for connecting around the world, also it provides multiple useful features which makes life and work a lot more easy that to at a very decent price. Although WhatsApp has some issues and bugs occasionally. ----- ### "Instant Messages" — 3.0/5 > **Delicia** | *26 August 2026* | Nonprofit Organisation Management | Recommendation rating: 7.0/10 > > **Pros**: I like the ease of use of how you can communicate with people and even call people if needed. Its easy to set up. > > **Cons**: I do not like the fact that spam messages and calls come through even if the people are not someone that you have connected with. > > Overall WhatsApp has worked when needed even in high traffic areas such as mega conferences and airports. There were no delays in messages being received be the receiver. ----- Page: 1 / 660\ Next: [Next page](https://www.capterra.co.nz/software/180345/whatsapp?page=2) ## Links - [View on Capterra](https://www.capterra.co.nz/software/180345/whatsapp) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data