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What Is WhatsApp?

Messaging app that enables real time customer communications for small businesses.

Who Uses WhatsApp?

Mobile application for small businesses who wish to quickly and easily communicate with their customers.

WhatsApp Software - 1
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Reviews of WhatsApp

Average score

Overall
4.7
Ease of Use
4.8
Customer Service
4.3
Features
4.6
Value for Money
4.7

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Prakash
Prakash
Software Engineer in Nepal
Verified LinkedIn User
Information Technology & Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

WhatsApp is the best.

5.0 4 weeks ago New

Comments: I've had a consistently positive experience with WhatsApp and have made it my go-to messaging platform.

Pros:

I love how WhatsApp sticks to its messaging feature and does it really well. The video and voice calls are awesome too. I love almost everything about it.

Cons:

I find WhatsApp difficult to use on my laptop.

Verified Reviewer
Verified LinkedIn User
Writing & Editing, Self Employed
Used the Software for: 2+ years
Reviewer Source

Messaging app for personal and business

4.0 2 weeks ago New

Comments: WhatsApp is an excellent communication tool that keeps getting better with updates. While it may not cater to every need, it remains a top choice for instant messaging and connectivity. It is very easy and reliable application.

Pros:

End-to-end encryption for privacy. Easy-to-use interface. Reliable messaging and calling features. Cross-platform availability.

Cons:

File size limit for sharing. Limited customization options.

Mohamed
Customer service in United Arab Emirates
Automotive, Self Employed
Used the Software for: 1-5 months
Reviewer Source

I completely upset with WhatsApp

1.0 2 months ago

Comments: You are laughing at us like this. I was harmed because of the warning of the WhatsApp account number. I know that if someone has done something wrong before, the SIM card is warned and is not sold again.
Account number :[sensitive content hidden]

Cons:

I am completely upset with WhatsApp. My number was blocked without any violation of your privacy. I bought this SIM card two weeks ago and did not violate it. I was blocked and lost all my data on WhatsApp. I am really upset with the poor service and I have nothing to do with the violations of the person who carried the SIM card before buying it

Ailton
Student in UK
Higher Education, Self Employed
Used the Software for: 1+ year
Reviewer Source

If common sense was software..

4.0 3 months ago

Comments: Useful software ,specially after and during covid19,both for a professional and personal use. Team and family metings became a thing of my every day now,I rarely use regular phone calls nd instead use the inetrnet and video calls .

Pros:

Easy ,simple,no fuss,anyone can do it, literraly ,my dad does it ,my entire family does it and most of us are oldies .

Cons:

THE constant warning by my phone that whtasapp is draining the battery.

Sharon
Resourcer in UK
Staffing & Recruiting, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

One 0f My Go To App's

4.0 3 weeks ago New

Comments: My overall experience with WhatsApp is that it is a fantastic way of communicating with people and staying in touch. This includes personal use and business use. When I say business use I am referring to contacting businesses on a personal level. It is excellent to use for voice calls and sending video's definitely one of my go to Apps.

Pros:

WhatsApp is fantastic for staying connected. I love how easy it is to send messages, photos, and videos instantly. Group chats are brilliant for organising plans, and voice and video calls are so reliable. The end-to-end encryption is reassuring too. It’s simple, fast, and makes keeping in touch effortless!

Cons:

Using WhatsApp for the first time was a slight learning curve. However once I got used to it, I found it was an excellent way of communicating. It can sometimes be intrusive if you are participating in a group chat if it was not your choice to be part of that group.

Verified Reviewer
Verified LinkedIn User
Pharmaceuticals, 5,001–10,000 Employees
Used the Software for: 2+ years
Reviewer Source

Best App for Chat and Video calling

5.0 last month New

Comments: Overall a very useful application to stay connected with closed ones. Finding messages in chat is also easy and app gets updated to latest features quite often

Pros:

Convenient and easy to use. Best app for chatting, as well as video calling. Can be installed on Android as well as IOS. Interface is good and user-friendly

Cons:

The low quality of Photo sharing in messages.

Fernanda
Fernanda
Serviços in Brazil
Verified LinkedIn User
Marketing & Advertising, Self Employed
Used the Software for: 2+ years
Reviewer Source

Connecting People Simply and Efficiently

5.0 2 weeks ago New

Comments: My experience with WhatsApp can be described as combining ease of use, convenience and a closer connection with the people who matter.

Pros:

Perfect for everyday work and social use with friends and family, all in real time.

Cons:

I don't have a counterpart definition for the app.

Verified Reviewer
Verified LinkedIn User
Online Media, Self Employed
Used the Software for: 1+ year
Reviewer Source

Whatsapp is for everyone !!

5.0 last month New

Pros:

Everything. Easy to access. User friendly.

Cons:

Glitches. Hangs at times while using or updating the app.

Juliana
Empreendedora in Brazil
Verified LinkedIn User
Retail, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Great, amazing and necessary!

5.0 last month New

Comments: Incredible, unique and transformative experience, I can have access to my family remotely thanks to WhatsApp

Pros:

Ease of communication, media delivery, privacy and support.

Cons:

Communities, difficulty with settings, the option to not save directly to the device

Mariel
Independent Contractor in US
Verified LinkedIn User
Construction, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

EASY COMMUNICATION MUST HAVE!

5.0 2 months ago New

Comments: I loved the ability to communicate to many in one

Pros:

I love the ability to create business groups with many individuals

Cons:

I do believe it would be better if the number didnt have to be the same as your actual phone number

Paras
Student in India
Civil Engineering, Self Employed
Used the Software for: 2+ years
Reviewer Source

WhatsApp - Instant Messages and Calls

5.0 6 months ago

Comments: The App works smoothly without any lagging. The messages are sent and received instantly without any delay except that there is slight delay in Voice and Video Calls. Making Payments on WhatsApp using UPI is not that good as per transaction limit is INR2000.

Pros:

I like the instant messaging service. The receiver receives the message within less than a second. Also, we can share different files or documents in variety of formats. The new feature of creating our own avatar is also awesome. Privacy is given priority in WhatsApp by end-to-end encryption. Its good to have option of whether you want to keep your Read Receipts On or Off. Manage Storage option eases ones efforts to manage the device storage as some of the large unwanted files can be deleted easily without even searching them in each chat. The large files are categorized separately in Manage Storage.

Cons:

The audio calls quality is not that good. I hear the voice of the person with whom I'm speaking after approximately 1 second. Means the voice takes about 1 second delay to hear. Same goes with the Video Calls. When clicking on any WhatsApp channel which I don't follow, it takes about 2-3 seconds to load and then it opens. The documents received in WhatsApp for iOS doesn't gets stored in the iPhone's Files. You can only open it through WhatsApp only. Read Receipts are always On for Group Chat. The UPI payment limit on WhatsApp is INR2000. Because of this, I prefer using another payments app for making payments.

Manohar
Cad engineer in India
Automotive, Self Employed
Used the Software for: 1+ year
Reviewer Source

"Reliable Communication with Room for Improvement"

5.0 6 months ago

Comments: My overall experience with WhatsApp has been positive. It's a highly effective and reliable communication tool that integrates seamlessly into daily life. The app's simplicity makes it easy to use, whether you're sending a quick text, sharing photos and videos, or having a long-distance voice or video call. The security features, like end-to-end encryption, provide peace of mind, knowing that conversations are private. However, there are some areas where it could improve, such as offering more flexible options for managing contacts and notifications, and perhaps reducing its dependency on a single phone number. Despite these minor drawbacks, WhatsApp remains a go-to app for staying connected with friends, family, and colleagues around the world.

Pros:

What I find appealing about WhatsApp is its simplicity and user-friendly design. The app makes it easy to communicate with others through text, voice, or video, and it offers end-to-end encryption, which ensures that conversations remain private. Features like group chats, media sharing, and the ability to send voice messages add to its functionality. Plus, it’s accessible across various devices and platforms, making it convenient for staying connected with people worldwide.

Cons:

What I find less appealing about WhatsApp is its heavy reliance on a phone number for account creation and use, which can be limiting for those who prefer to keep their number private or use multiple devices. Additionally, the constant need for internet connectivity can be a drawback in areas with poor coverage. The app's backup and data management system could also be more user-friendly, as restoring chats can sometimes be cumbersome. Lastly, the sheer volume of notifications, especially from group chats, can become overwhelming without proper management.

Anonymous reviewer
Food & Beverages, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

A Two-Sided Sword in Contemporary Communication

5.0 3 months ago

Comments: WhatsApp has transformed communication on a worldwide scale by providing an easy-to-use platform. Text-based communication in real time with both individuals and groups. Superior video and audio calls that cut across geographic boundaries. Smooth exchange of documents, videos, and images.

Pros:

Because WhatsApp is free to download and use, a large number of people can utilize it. Many people are able to use WhatsApp because it is free to download and use. You can exchange images and movies, make audio and video calls, and send text messages. To stay in touch, family, friends, or business teams can easily create groups.

Cons:

WhatsApp media and chats might consume a significant amount of your device's storage space. Constant notifications and pointless discussions can overload large group chats.

Lucky
Disign in Zambia
Design, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

What's App

5.0 9 months ago

Comments: Audits of WhatsApp. WhatsApp actually brings a ton to the table, the most famous informing administration has extraordinary sound and video quality for calls, simple connection offering capabilities and combination to other applications like Instagram

Pros:

What I like the most in WhatsApp is that we can contact people whether or not they are far away, I live distant from my family because of my examinations so this application lets me handily associated with them and this is furthermore helpful for everyday correspondences in work and with your relatives, for nothing

Cons:

Terrible document the board framework It doesn't have an independent framework who permits the client to at the same time deal with the record from various gadgets. There are numerous valuable highlights found on various applications that can't be found on WhatsApp, for example, communicating, making surveys, documents auto erase capacities, among

Rahul
Rahul
Financer in India
Verified LinkedIn User
Dairy, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

WhatsApp review pros. and cons.

5.0 9 months ago

Comments: I've used Whatsapp almost exclusively for both personal and professional communication since it first appeared. Every day, I talk to my family, friends, and coworkers. It is an easy-to-use, affordable device. You can block anybody you don't want to communicate with, as well as anybody you don't want to communicate with. And also end-to-end encryption, which ensures that all messages, calls, photos, and videos shared on the platform are secure and private.

Pros:

The app is easy to use in any place, they have the basic functions, and is a good app for be in contact with other person, the calls have good quality of video and audio, the form that you can share documents and multimedia is easy and great. And it also provided with the status where you can display and advertise products or services to your friends.The application is really stable, and I've never had a device crash while using it, even after a lengthy video call session with someone

Cons:

WhatsApp is sometimes boring due to the fact that it's just status viewing and chatting one can do to be entertained. There are no news feeds on the latest things that are happening around the world etc At times, there are constant interruptions when videoing or calling which perhaps maybe due to network but it's very disturbing when it happens. Lastly, I don't like the fact that when I want to recover backed up messages, I don't recover everything. I lose important messages because of this

Inaz
Researcher in Sri Lanka
Verified LinkedIn User
Research, Self Employed
Used the Software for: 2+ years
Reviewer Source

Unpacking WhatsApp: Benefits and Areas for Improvements

4.0 7 months ago

Pros:

WhatsApp's accessibility and ease of use are among its most valued characteristics. Through text, audio, or video calls, the app's user-friendly layout makes communication easier. Its end-to-end encryption further guarantees a high degree of security and privacy for talks. Its utility is further enhanced by the ease with which multimedia information, including as images and videos, may be shared and by the presence of features like group conversations and status updates.

Cons:

The file size restriction for media sharing can be inconvenient, and the platform lacks some advanced features found in other messaging apps. Additionally, it can be challenging to access all messages from a specific user within a group chat, which can be problematic for those needing to analyze or understand conversations comprehensively. A feature that aggregates all messages from a particular user in a group would enhance usability for research and analysis purposes.

Verified Reviewer
Verified LinkedIn User
Higher Education, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Review on Group Chat using WhatsApp

4.0 6 months ago

Comments: Sometimes I feel to receive too many messages from the group chat. The only thing I can do is turn off the notifications. However, overall, I am quite pleased with having instant communication at work, as it is very helpful when I need quick attention. Also, it is easy to use as well.

Pros:

At work, we use WhatsApp for group communication. Since messages are shared instantly, it is really helpful when we need assistance from different party while working from our own locations.

Cons:

Someone I do not know messages me on WhatsApp, and the only thing I can do is block them.

Lidiane
CEO in Brazil
Retail, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

An important tool for me

5.0 last year

Comments: Overall, it's a very important tool. I don't have to waste time on calls and I have more freedom in my communication with clients, suppliers, partners and friends. What's more, I can manage my demands all by read and unread messages and keep track of communication flows.

Pros:

I like the on-demand communication feature and the possibility of video conferencing with one or more people, opening up many possibilities in the area of communication for my business and customer service, friends, family and partners.

Cons:

Not being able to disseminate an agenda or a communication between people that exceeds the amount allowed by WhatsApp. At election time, this reduction becomes even more evident.

Rudi
Rudi
Lecturer in Indonesia
Verified LinkedIn User
Education Management, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

With WhatsApp, communication is smooth!!!

5.0 8 months ago

Comments: Amazing!!!, since I use WhatsApp, all my communication needs can be met, I can send text messages to friends, and I can also make video calls, this makes me happy, and I can see directly the person I am talking to. Apart from that, WhatsApp also sends picture messages, documents, and voice messages in real-time and has many other advantages, finally, I say "WhatsApp" is the best application for communication. good luck

Pros:

Complete features: Send text messages, video calls, voice calls, voice messages, share multimedia, create chat groups, send messages to many people, share the latest status, and connect to computer devices via the internet (WhatsApp web). Easy to use, can share location, and so on.

Cons:

1. Dependence on internet connection 2. Requires large device memory

Manmadharaj
Manmadharaj
Assistant Manager in India
Verified LinkedIn User
Pharmaceuticals, 5,001–10,000 Employees
Used the Software for: 2+ years
Reviewer Source

WhatsApp - choose your own style

5.0 9 months ago

Comments: WhatsApp conversation is incredibly secure and efficient. Pictures, Videos, documents, music files, audio notes, location, and contacts may all be quickly & easily shared.
Overall it is amazing!!!

Pros:

WhatsApp is a simple and user friendly messaging application. This App keeps updating its features very frequently and it is very interesting and unique. That goes very well with the trend like updating the smileys, emojis, stickers, etc.. Gives the outmost preference for the data security and data privacy by enabling the End-to-end encryption by default One of the best apps for video calling and at time we use this to make a voice calls too.

Cons:

I don't have a high regards on the broadcast function as the broadcast capability is utilized for unsolicited advertising WhatsApp will compress and downgrade the picture quality that we send to others. Yes, HD option is there but we are left with no option to send it in the original quality

Ramadan
Specialist Nursing in Egypt
Health, Wellness & Fitness, Self Employed
Used the Software for: 2+ years
Reviewer Source

I highly recommend using this wonderful application

5.0 6 months ago

Comments: My experience began with this application approximately 10 years ago or more, and it is one of my most favorite applications because I communicate with everyone through it, and also in my work I communicate with customers through WhatsApp. There is a new feature, which is the channels, through which many people use it in their business to display their products in these channels, which are It is also very safe and has high privacy

Pros:

It is a very secure site for communication and has many features and secure voice and video calls

Cons:

No, there are no negatives that I encountered in using this wonderful application

mayank
mayank
manager in India
Verified LinkedIn User
Cosmetics, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

whatsapp usesful or not??

5.0 5 months ago

Comments: Overall experience with whatsapp is good it is very good app for daily and professional use but beside their good things there are many region which require a lot amount of work

Pros:

It provides end-to-end encryption for all messages and calls this is a major plus for privacy and security . it also provide cross-platform support it is completely free to use . it provide many feature like video call, group call .

Cons:

Data Usage as whatsApp is also owned by meta it has some privacy related issue It does not have any Built-in Integration with other apps There is many spam message

Verified Reviewer
Verified LinkedIn User
Alternative Dispute Resolution, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

It provides ease to Use for their customers.

4.0 7 months ago

Comments: WhatsApp remains a top choice for messaging due to its ease of use. Its end-to-end encryption and its new feature of maling payment through whatsapp only helped me a lot and it made my work easy and I can make payment to anyone throught whatsapp UPI only instead of going to another app and maling payment.

Pros:

There are many functions which I like about whatsapp. Once My Boss share me file on whatsapp and i was not able to share on mail at that time whatsapp web helped me to open that file on my PC without any trouble.

Cons:

As I am part time digital marketer and I have a te of mpre tham 300 people with whom I work for that I need one platform where we can create single group and connect and have communication together but whatsapp only allows to add 256 people in one group due to which I am forced to create multiple groups..

GANGAMPALLI
GANGAMPALLI
Process Associate in US
Verified LinkedIn User
Insurance, 5,001–10,000 Employees
Used the Software for: 2+ years
Reviewer Source

Whatsapp Review

5.0 11 months ago

Comments: Extraordinary tool in day to day life and suggested to use it as it connects people easily

Pros:

Easy communication Regular connection with people Privacy settings Video calling facility file sharing feature

Cons:

Misuse of software because of low security

Abdallah
Judicial commissaire in Morocco
Government Administration, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Morocco fans

5.0 7 months ago

Comments: It is a fun application. I advise everyone to download it. It is considered the official support in cases where you do not have a financial balance on your phone. It is enough to be in front of the nearest Wi-Fi network and you will make any important call you want. One of its disadvantages is that the person you are talking to must also be a Wi-Fi user or have one. Money balance on his phone

Pros:

The thing I liked most about the WhatsApp application is that I can use it if I do not have enough money. You can also write to your friends and send a voice mail, in addition to making voice and video calls with more than one person, as well as sending files and pictures to loved ones. It is a beautiful application.

Cons:

The thing I liked the least about WhatsApp is when the feature of creating a group is activated, especially if it is a study group, the number is limited, so I ask the administration of this application to delete the feature of specifying the maximum number that the group can hold.