--- description: Learn more about Twilio price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Twilio Pricing, Reviews & Features - Capterra New Zealand 2026 --- Breadcrumb: [Home](/) > [Cloud Communication Platforms](/directory/31362/cloud-communication-platform/software) > [Twilio](/software/180158/twilio-communications-platform) # Twilio Canonical: https://www.capterra.co.nz/software/180158/twilio-communications-platform Page: 1 / 21\ Next: [Next page](https://www.capterra.co.nz/software/180158/twilio-communications-platform?page=2) > Twilio is a cloud communication platform that provides APIs for building voice, messaging, and video capabilities into applications. > > Verdict: Rated **4.4/5** by 502 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Twilio? Twilio is used by developers, contact centers, customer service departments, marketing teams, healthcare providers, customer loyalty teams, sales orgs and more in over 180 countries. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 502 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support | 4.0/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Twilio - **Location**: San Francisco, US - **Founded**: 2008 ## Commercial Context - **Starting Price**: US$0.01 - **Pricing model**: Usage Based (Free version available) (Free Trial) - **Pricing Details**: Pricing to make calls starts at 2 Cents/minute. Pricing to receive calls starts at $1 monthly / phone number and 1 Cent per minute. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: Brazilian Portuguese, English, French, German, Japanese, Spanish - **Available Countries**: Argentina, Australia, Austria, Brazil, Canada, Chile, Colombia, France, Germany, Hong Kong SAR China, Ireland, Israel, Japan, Mexico, New Zealand, Singapore, Switzerland, Taiwan, United Kingdom, United States ## Features - 2-Way Messaging - Audio/Video Conferencing - Automated Attendant - Automated Responses - Automated Routing - Automatic Call Distribution - CRM - Call Centre Management - Call Logging - Call Monitoring - Call Recording - Call Routing - Call Scripting - Call Tracking - Caller ID - Campaign Management - Chat/Messaging - Chatbot - Computer Telephony Integration - Contact Management - Event Triggered Actions - IVR - Mass Texting - Message Personalisation - Mobile Coupons - Multiple Scripts - Natural Language Processing - PBX - Phone Key Input - Queue Management - Real-Time Chat - Recording - Reporting & Statistics - Reporting/Analytics - SIP Trunking - Scheduled Messaging - Speech Recognition - Text to Speech - Third-Party Integrations - VoIP - Voice Customisation - Voice Mail ## Integrations (7 total) - Freshdesk - Oracle Service - Salesforce Service Cloud - SugarCRM - Zapier - Zendesk Suite - Zoho CRM ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Cloud Communication Platforms](https://www.capterra.co.nz/directory/31362/cloud-communication-platform/software) ## Related Categories - [Cloud Communication Platforms](https://www.capterra.co.nz/directory/31362/cloud-communication-platform/software) - [SMS Marketing Software](https://www.capterra.co.nz/directory/30842/sms-marketing/software) - [Customer Experience Software](https://www.capterra.co.nz/directory/30671/customer-experience/software) - [IVR Software](https://www.capterra.co.nz/directory/30231/ivr/software) - [Call Recording Software](https://www.capterra.co.nz/directory/30533/call-recording/software) ## Alternatives 1. [SlickText](https://www.capterra.co.nz/software/155430/slicktext-com) — 4.8/5 (268 reviews) 2. [Omnisend](https://www.capterra.co.nz/software/153508/omnisend) — 4.7/5 (836 reviews) 3. [Klaviyo](https://www.capterra.co.nz/software/156699/klaviyo) — 4.6/5 (528 reviews) 4. [EZ Texting](https://www.capterra.co.nz/software/145848/ez-texting) — 4.5/5 (262 reviews) 5. [Mailchimp](https://www.capterra.co.nz/software/110228/mailchimp) — 4.5/5 (17604 reviews) ## Reviews ### "Powerful Tool but Could be Better" — 3.0/5 > **Eric** | *27 January 2026* | Automotive | Recommendation rating: 7.0/10 > > **Pros**: Twilio has pretty broad integrations across a variety of platforms. Ubiquity is one of the great features of Twilio. > > **Cons**: When Twilio goes down or there are issues with a number, it is on the "user" to figure out what is broken. There is very little proactive communication. > > I integrated Twilio with a number of different products including Lightspeed EVO, Appsheets, Hubspot CRM and Ultra by Ulgebra. Twilio as I understand it now integrates directly with Hubspot. ----- ### "Works great for our needs\!" — 5.0/5 > **Matthew** | *29 September 2025* | Religious Institutions | Recommendation rating: 10.0/10 > > **Pros**: It is very comprehensive. It can do lots of things. We don't use all the features, but love knowing it can do so much when and if we do need it. > > **Cons**: The interface can sometimes be a bit confusing. but they have a very good help file. Every time I've tried to find something and could not, checking the help file has given me step-by-step instructions. Only once did I ever need to contact support, and they resolved my issues quickly. > > Overall it has been a very good experience. We use this with our CHMS system to text the congregation. It works well, and is relatively inexpensive. ----- ### "Good Option for Communication APIs" — 4.0/5 > **Verified Reviewer** | *8 May 2026* | Information Services | Recommendation rating: 8.0/10 > > **Pros**: We used Twilio for OTP and notification messages in one of our project , and the message delievery was quite consistent. The integration process was manageable with the help of the documentation. After the initial setup , it worked reliably for our need. > > **Cons**: A few parts of the setup were confusing at first, especially while configuring some API settings. Pricing also started feeling a bit high as usage increased. It look some testing before everything worked the way we wanted. > > Overall, the experience has been good for handling messaging and communication features without building everything from scratch. It saved development time and was flexible enough for different requirements. Once we got familiar with the platform, managing things became much easier. ----- ### "Best low cost call tracking with unlimited customisation" — 5.0/5 > **William** | *7 July 2025* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: Nothing on the market compares to twilio when it comes to cost at scale. Twilio provides API access so you have full control over all your call data > > **Cons**: not very easy to use for those who don't have programming experience. Although can be used if a non technical person follows a step by step tutorial for your specific use case > > Twilio operates on the backend of Dialhawk which is a call tracking software I use in my marketing agency. Without Twilio I wouldn't have the tech to run my business as effectively. ----- ### "Flexible and robust SMS solution" — 4.0/5 > **Nallely** | *29 April 2025* | Food & Beverages | Recommendation rating: 9.0/10 > > **Pros**: - Flexibility to manage marketing budget autonomously - Competitive pricing - Good customer support and highly committed staff - clear visibility of spend with possibilities to set up multiple accounts > > **Cons**: - You need to develop custom connectors - The RCS services is limited - Consent management is standard, most probably you need to create custom integration to manage the opt in and out between Twilio and your CRM or Consent management system > > I have been working and using Twilio since 2021 and they are very competitive vendors with strong commitment and flexible solutions. My requirements were out of standard and we became one of the biggest and most important Customers. We were always supported with honesty and reliability. ----- Page: 1 / 21\ Next: [Next page](https://www.capterra.co.nz/software/180158/twilio-communications-platform?page=2) ## Links - [View on Capterra](https://www.capterra.co.nz/software/180158/twilio-communications-platform) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data