ManageEngine ServiceDesk Plus

Who Uses ManageEngine ServiceDesk Plus?

Our software offers the ease of use SMBs need and the powerful features the largest enterprises demand. More than 100,000 companies around the world trust our product to manage their IT services.

What Is ManageEngine ServiceDesk Plus?

ManageEngine ServiceDesk Plus is a Help Desk and Asset Management Software. It offers an Integrated Package with Incident Management(Trouble Ticketing), Asset Tracking, Purchasing, Contract Management, Self-Service Portal, and Knowledge Base at an Affordable Price Point. ServiceDesk Plus provides all that you need to have a Full-Fledged IT Help Desk and a Productive Help Desk Staff. ManageEngine ServiceDesk Plus is available in both On-Premise and On-Demand.

ManageEngine ServiceDesk Plus Details

ManageEngine

http://www.manageengine.com/

Founded 1996

ManageEngine ServiceDesk Plus pricing overview

ManageEngine ServiceDesk Plus has a free version and offers a free trial. ManageEngine ServiceDesk Plus paid version starts at US$495.00/year.


Starting Price

US$495.00/year

Pricing Details

Reduce IT Support Costs. Powerful Plans To Supercharge IT Support.

Free Version

Yes

Free Trial

Yes

ManageEngine ServiceDesk Plus deployment and support

Support

  • Email/Help Desk
  • FAQs/Forum
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Deployment

  • Cloud, SaaS, Web-based
  • Windows (Desktop)
  • Linux (Desktop)
  • Windows (On-Premise)
  • Linux (On-Premise)
  • Android (Mobile)
  • iPhone (Mobile)
  • iPad (Mobile)

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

ManageEngine ServiceDesk Plus Features

  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Asset Management
  • Asset Tracking
  • Audit Management
  • Audit Trail
  • Barcode / Ticket Scanning
  • Barcode Recognition
  • Barcoding/RFID
  • Calendar Management
  • Check-in/Check-out
  • Compliance Management
  • Contract/License Management
  • Cost Tracking
  • Customisable Forms
  • Customisable Reports
  • Customizable Fields
  • Data Import/Export
  • Depreciation Management
  • Dispatch Management
  • Disposal Management
  • Document Management
  • Equipment Maintenance
  • Equipment Tracking
  • Fixed Asset Management
  • Historical Reporting
  • IT Asset Tracking
  • Inventory Management
  • Inventory Tracking
  • Location Tracking
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Monitoring
  • Multi-Location
  • Purchase Order Management
  • RFID Scanning
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Search/Filter
  • Status Tracking
  • Tagging
  • Third Party Integrations
  • User Management
  • Work Order Management
  • Workflow Management

View full list of Asset Tracking Software

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Automated Routing
  • CRM
  • Call Centre Management
  • Chat/Messaging
  • Client Portal
  • Customer Database
  • Customer History
  • Customisable Branding
  • Customisable Forms
  • Customisable Reports
  • Customisable Templates
  • Customizable Fields
  • Data Import/Export
  • Document Storage
  • Email Management
  • Email Templates
  • Feedback Management
  • Help Desk Management
  • IT Asset Management
  • Interaction Tracking
  • Interaction Tracking
  • Knowledge Base Management
  • Live Chat
  • Macros/Templated Responses
  • Monitoring
  • Multi-Channel Communication
  • Network Monitoring
  • Performance Metrics
  • Prioritisation
  • Real Time Notifications
  • Real-Time Chat
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Social Media Integration
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Third Party Integrations
  • Ticket Management
  • Workflow Configuration
  • Workflow Management

View full list of Help Desk Software

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Asset Management
  • Asset Tracking
  • Audit Management
  • Audit Trail
  • Barcode / Ticket Scanning
  • Change Management
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Contract/License Management
  • Cost Tracking
  • Customisable Branding
  • Customisable Forms
  • Customisable Reports
  • Customizable Fields
  • Dashboard Creation
  • Data Import/Export
  • Data Visualisation
  • Email Management
  • IT Asset Tracking
  • Incident Management
  • Inventory Management
  • Inventory Tracking
  • Knowledge Base Management
  • Maintenance Management
  • Maintenance Scheduling
  • Monitoring
  • Prioritisation
  • Problem Management
  • Procurement Management
  • Real Time Reporting
  • Reporting & Statistics
  • Reporting/Analytics
  • Requisition Management
  • Role-Based Permissions
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Task Management
  • Third Party Integrations
  • User Management
  • Workflow Management

View full list of IT Asset Management Software

  • API
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Asset Management
  • Audit Management
  • CRM
  • Change Management
  • Client Portal
  • Compliance Management
  • Configurable Workflow
  • Configuration Management
  • Contract/License Management
  • Customisable Branding
  • Customisable Forms
  • Customisable Reports
  • Customisable Templates
  • Customizable Fields
  • Dashboard Creation
  • Drag & Drop
  • Email Management
  • IT Asset Management
  • IT Asset Tracking
  • Incident Management
  • Inventory Management
  • Knowledge Base Management
  • Knowledge Management
  • Monitoring
  • Prioritisation
  • Problem Management
  • Project Management
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Release Management
  • Reporting & Statistics
  • SSL Security
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Management
  • Third Party Integrations
  • Ticket Management
  • Workflow Management

View full list of IT Service Software

  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Approval Process Control
  • Asset Management
  • Asset Tracking
  • Audit Management
  • Availability Management
  • CRM
  • Capacity Management
  • Change Management
  • Chat/Messaging
  • Client Portal
  • Configurable Workflow
  • Configuration Management
  • Contract/License Management
  • Customisable Branding
  • Customisable Forms
  • Customisable Reports
  • Customisable Templates
  • Customizable Fields
  • Dashboard Creation
  • Drag & Drop
  • Email Management
  • Help Desk Management
  • IT Asset Tracking
  • Incident Management
  • Inventory Management
  • Knowledge Base Management
  • Monitoring
  • Multi-Channel Communication
  • Prioritisation
  • Problem Management
  • Project Management
  • Release Management
  • Reporting & Statistics
  • Role-Based Permissions
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Management
  • Third Party Integrations
  • Workflow Management

View full list of ITSM Tools

  • API
  • Activity Dashboard
  • Alerts / Escalation
  • Alerts/Notifications
  • Audit Management
  • Audit Trail
  • Communication Management
  • Communications Management
  • Compliance Management
  • Contact Management
  • Corrective and Preventive Actions (CAPA)
  • Customisable Forms
  • Customisable Reports
  • Customisable Templates
  • Customizable Fields
  • Data Visualisation
  • Disaster Recovery
  • Document Management
  • Email Alerts
  • Event Logs
  • Forms Management
  • IT Incident Management
  • Incident Management
  • Incident Reporting
  • Inspection Management
  • Investigation Management
  • Issue Management
  • Maintenance Scheduling
  • Mobile Alerts
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • OSHA Compliance
  • On Call Scheduling
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Reminders
  • Reporting & Statistics
  • Risk Alerts
  • Risk Analytics
  • Risk Assessment
  • Safety Incident Management
  • Single Sign On
  • Status Tracking
  • Task Management
  • Third Party Integrations
  • Training Management
  • Workflow Management

View full list of Incident Management Software

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Assignment Management
  • Chat/Messaging
  • Collaboration Tools
  • Commenting / Notes
  • Configurable Workflow
  • Customisable Branding
  • Customisable Forms
  • Customisable Reports
  • Customisable Templates
  • Customizable Fields
  • Dashboard
  • Drag & Drop
  • Email Management
  • Help Desk Management
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Issue Tracking
  • Knowledge Base Management
  • Monitoring
  • Multi-Channel Communication
  • Prioritisation
  • Project Management
  • Projections
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Recurring Issues
  • Reporting & Statistics
  • Role-Based Permissions
  • Rules-Based Workflow
  • SSL Security
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Progress Tracking
  • Third Party Integrations
  • Ticket Management
  • Widgets
  • Workflow Management

View full list of Issue Tracking Software

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Agile Methodologies
  • Alerts/Notifications
  • Billing & Invoicing
  • Budget Management
  • Calendar Management
  • Client Portal
  • Collaboration Tools
  • Commenting / Notes
  • Cost-to-Completion Tracking
  • Customisable Templates
  • Document Management
  • Document Storage
  • Drag & Drop
  • File Sharing
  • Gantt/Timeline View
  • Idea Management
  • Issue Management
  • Kanban Board
  • Milestone Tracking
  • Multiple Projects
  • Percent-Complete Tracking
  • Portfolio Management
  • Prioritisation
  • Progress Tracking
  • Project Planning
  • Project Planning/Scheduling
  • Project Templates
  • Project Time Tracking
  • Project Tracking
  • Project Workflow
  • Projections
  • Real-time Updates
  • Reporting & Statistics
  • Reporting/Project Tracking
  • Resource Management
  • Risk Management
  • Status Tracking
  • Task Management
  • Task Planning
  • Task Progress Tracking
  • Task Scheduling
  • Testing/QA Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Traditional Methodologies
  • Workflow Management

View full list of Project Management Software

  • API
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Asset Management
  • CMDB
  • Change Management
  • Chat/Messaging
  • Client Portal
  • Configurable Workflow
  • Configuration Management
  • Contract/License Management
  • Customer Database
  • Customisable Branding
  • Customisable Forms
  • Customisable Reports
  • Customisable Templates
  • Customizable Fields
  • Data Import/Export
  • Drag & Drop
  • Email Management
  • Email Templates
  • IT Asset Management
  • Incident Management
  • Inventory Management
  • Knowledge Base Management
  • Mobile Access
  • Multi-Channel Communication
  • Prioritisation
  • Problem Management
  • Procurement Management
  • Project Management
  • Real Time Notifications
  • Real Time Reporting
  • Remote Access/Control
  • Reporting & Statistics
  • SSL Security
  • Scheduled / Automated Reports
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Social Media Integration
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Management
  • Third Party Integrations
  • Widgets
  • Workflow Management

View full list of Service Desk Software

ManageEngine ServiceDesk Plus Alternatives - Capterra New Zealand 2021

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ManageEngine ServiceDesk Plus Reviews

Read all reviews

Overall rating

4.3/5

Average score

Ease of Use 4.2
Customer Service 4.2
Features 4.3
Value for Money 4.2

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Write a Review!
Leia P.
NETWORK TECHNICIAN
Financial Services, 201-500 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2/07/2018

"ManageEngine has Streamlined our Helpdesk!"

Comments: We were previously on BMC RemedyForce and it would take me an entire day to configure a simple ticket template. It takes me mere minutes with ManageEngine. Their support staff and developers are the best in the business and I can't say enough good things about my experiences working with them.

Pros: It's easy to use and configure! Their support staff and community are absolutely incredible. They even have FREE master classes to help you learn more about how it works, and user conferences where the actual developers give you hands-on training, so you find out even more about administering it. You get a head's up about new features coming down the pipe. I just can't say enough good things about it!

Cons: The feature requests sometimes take a while to come through, but that you can put them in at all is a definite pro. They listen to their users!

  • Reviewer Source 
  • Reviewed on 2/07/2018
Sam L.
Systems Administrator
Financial Services, 201-500 Employees
Used the Software for: 2+ years
  • Overall Rating
    4 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    4 /5
  • Customer Support
    2 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 20/07/2019

"Great ticketing system for helpdesk"

Comments: This is a great helpdesk application for most small-to-medium companies who don't need all the extra features that come with Autodesk, connectwise or Salesforce. Worked directly out of the box with minimal configurations needed.

Pros: Ease of use, setup, low resource consumption on server, built-in reporting is enough for my company, Solutions, preventative maintenance tasks, templates, email fetching, user portal, external mobile app.

Cons: Reporting isn't that user friendly, upgrades don't allow skipping of versions, not cumulative. Support isn't that good in resolving issues, so luckily we haven't had many

  • Reviewer Source 
  • Reviewed on 20/07/2019
Mark S.
Financial Services, 201-500 Employees
Used the Software for: 2+ years
  • Overall Rating
    2 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    2 /5
  • Customer Support
    3 /5
  • Value for Money
    3 /5
  • Likelihood to Recommend
    5/10
  • Reviewer Source 
  • Reviewed on 5/12/2016

"Basic Helpdesk Application"

Comments: Our company has been using ManageEngine plus ServiceDesk for our IT Helpdesk support system for several years now. Although this application has been reliable and used widely by our IT support team, it is limited on features and functionality. The support for the application from ManageEngine has been somewhat limited as well. If you are looking for a very basic IT support system, then ManageEngine's ServiceDesk might be a good fit. The application is just limited on what it can do and its ability to scale to fit our needs.

Pros: ServiceDesk Plus from ManageEngine is fairly easy to implement and provides the most basic needs of an IT support application.

Cons: ServiceDesk Plus from ManageEngine is very limited in features and functionality. It also has a fairly complex interface that is out of date. Our company has trouble tracking IT support tickets because of this limitation.

  • Reviewer Source 
  • Reviewed on 5/12/2016
Verified Reviewer
Senior Systems Engineer
Machinery, 1,001-5,000 Employees
Used the Software for: 2+ years
  • Overall Rating
    4 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    4 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Reviewed on 10/02/2021

"A bit separated but getting better"

Comments: Overall, we've seen our share of good and bad days with SDP. Keeping up with their constant updates requires a lot of diligence, but the ability to expand the application and the number of other applications they are integrating with works really well for the price.

Pros: In general, if you're just looking for helpdesk software to get started, but something you can expand later, this is a great option.

Cons: Some of the options are not fully integrated and it's obvious they were completed by different design teams. For example, the Change Log and Project management sections don't seem to flow with the rest of the ticketing and service sections.

  • Reviewer Source 
  • Reviewed on 10/02/2021
Mike V.
Teamlead IT
Retail, 201-500 Employees
Used the Software for: 1+ year
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 16/04/2020

"Best Servicedesk Product EVER!"

Comments: I set this up as ticketsystem for our company and users have an easy platform to create tickets instead of calling. This works like a charm and even users with little computerexperience can create tickets. Also the solutions part of servicedesk is awesome.
We upgraded our entire IT deaprtment with this product, bye bye shard IT-mailbox!!

Pros: I love the fact that is is simple in use. You can isntall it yourself, you can customise it the way you want and that is all sooo easy. Updating the product is a piece of cake and best part is that you can make the program like you need it.

Cons: Nothing! Only pros pros pros!
Even when there is a issue, the support team is on top of it. WOW!

  • Reviewer Source 
  • Reviewed on 16/04/2020