Who Uses This Software?

Universities, Co-Working Spaces, Residential Complexes, Corporate Headquarters, Hotels, Resorts, Hospitals, Pharmacies, Government Buildings, Retail Centers, Warehouses.

Average Ratings

16 reviews
  • Overall 4.2/5
  • Ease of Use 4.3/5
  • Customer Service 4.6/5
  • Features 4/5
  • Value for Money 4.6/5

Product Details

  • Pricing Details For pricing contact: [email protected] or +1 (646) 568-9640
  • Free Version No
  • Free Trial Yes
  • Deployment Cloud, SaaS, Web
    Mobile - iOS Native
    Mobile - Android Native
  • Training In Person
    Live Online
    Documentation
  • Support 24/7 (Live Rep)
    Business Hours
    Online

Vendor Details

  • PackageX
  • https://packagex.app
  • Founded 2017

About PackageX

PackageX is a smart package handling solution which leverages computer vision and machine learning to automate the last-yard delivery of mail and packages, improving workplace productivity.

The scalable and easy-to-use SaaS solution promises automation of mundane package handling tasks to ensure that deliveries are never lost, delayed, or stolen.

PackageX Features

  • Barcode Scanning
  • CASS Certified
  • Duplicate Management
  • Graphical Mail Piece Designer
  • Intelligent Mail Support
  • Job Management
  • PAVE Certified Presorting
  • Package Tracking
  • Signature Capture

PackageX Most Helpful Reviews

Amazing Software

Reviewed on 14/11/2019
Alex L.
Community Associate
Hospitality, 10,001+ Employees
Used the Software for: 1+ year
Reviewer Source 
5/5
Overall
5/5
Ease of Use
5/5
Features & Functionality
5/5
Customer Support
5/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: We love using it and it allows us to notify members quickly for their packages

Pros: Super easy to use and speeds up our mailroom process

Cons: Sometimes notifications have been sent to the wrong person accidentally

Vendor Response

by PackageX on 26/12/2019

Hi Alex, thank you for submitting your review! We are glad our app has helped increase your mail room productivity. In case of any issues with the PackageX app, feel free to contact us at [email protected] and our support team will get back to you as soon as possible.

PackageX Review - University Mail Center

Reviewed on 20/11/2019
Stu S.
Coordinator, Mail Center
Education Management, 501-1,000 Employees
Used the Software for: 1-5 months
Reviewer Source 
5/5
Overall
5/5
Ease of Use
5/5
Features & Functionality
5/5
Customer Support
5/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: With package volume increasing at 20% per year, PackageX provides a faster and easier way to scan in, notify and track recipients' items. Occasionally, a package is misplaced and having a picture of the address label (and the surrounding color of the box or envelope) helps in finding it.

Pros: No longer needing to key in a student's name when a package is delivered for him or her

Cons: The photograph of the address label and barcode is occasionally blurred (probably operator error). I also must cut the weekly database update into four 1,000 count records before updating the system. However, the Technical Support team has been very helpful in walking me through the steps and promise a workaround will be provided in short order.

Vendor Response

by PackageX on 26/12/2019

Hi Stu, thank you for submitting your review! We are glad our app has helped increase your mail room productivity and that we could provide timely support to your team. In case of any issues with the PackageX app, feel free to contact us at [email protected] and our support team will get back to you as soon as possible.

PackageX User Review

Reviewed on 8/01/2020
Esther P.
Ops Lead
Real Estate, 1,001-5,000 Employees
Used the Software for: 6-12 months
Reviewer Source 
4/5
Overall
4/5
Ease of Use
3/5
Features & Functionality
Customer Support
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Pros: Enjoy knowing it is linked to our internal system and there is no need to add members to the app. It is automatic, fast and simple.

Cons: At my building, there is an admin that works for the enterprise client occupying the 2nd and 3rd floor. He picks up all the mail for them and stores it in their mailroom. Two enhancements to the app would be great: 1. Giving us (Community Team) the option to check out all the packages at once for the same person
2. Providing a "transferred" option similar to a courier and the updates we receive from them

Vendor Response

by PackageX on 13/01/2020

Hi, Esther. Thank you for your feedback. We are working on improving the user experience of the app and your feedback is valuable to us. We just wanted to inform you that we provide the functionality to check-out all packages in a single go from the app.

Feel free to contact us on [email protected] with your queries and we can set up a training session to resolve all your issues related to PackageX app.

PackageX

Reviewed on 9/01/2020
Sami L.
Community Lead
Hospitality, 501-1,000 Employees
Used the Software for: 6-12 months
Reviewer Source 
3/5
Overall
3/5
Ease of Use
3/5
Features & Functionality
Customer Support
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Pros: Makes our jobs easier for getting notifications about packages to members.

Cons: I find that packages that I checked out often come back in the system for some reason and it looks like they did not get checked out. Some of the buttons are confusing and don't have great placement. I find myself very frequently hitting on the + in the upper corner to add a package instead of the circle on the bottom. If multiple packages come for the same exact person and I have to manually select the recipient, I shouldn't have to do it for each package in the same upload. I wish there was a "select all" option for when someone is picking up all the packages for a company. I would also like to see an easier way to mark someone (or multiple people!) as the primary for a company so they get the notifications. This would especially be helpful to see as an option during the package scanning flow. Would love a bypass option where members do not get notified about their package pickup (for example we will have to check out overdue packages that were actually checked out but came back up in our system. When we check them out these people will get notifications and they will be confused).

Vendor Response

by PackageX on 12/01/2020

Hi, Sami. Thank you for your feedback. We are working on improving the user experience of the app and your feedback is valuable to us.

We sincerely apologize for the inconvenience you experienced with the PackageX App. We take our users' concerns very seriously and are here to provide you 24x7 support.

Feel free to contact us on [email protected] for any queries and we will get back to you as soon as possible.

Great app and even better customer support

Reviewed on 8/01/2020
Cesar B.
Community Associate
Hospitality, 10,001+ Employees
Used the Software for: 6-12 months
Reviewer Source 
4/5
Overall
4/5
Ease of Use
4/5
Features & Functionality
5/5
Customer Support
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: I've been using it for almost a year now, having used other softwares before for the same purpose, and I would still choose PackageX every time. Love how you approach your UX design and how much you take our opinions and feedback into account.

Pros: The support from the team that helps us. They are ALWAYS available and have never not solved one of our problems. Also, they incorporate feedback constantly and improve the product to make our jobs easier.

Cons: Really not much to say. The very few things I've had problems with, have been solved and improved, so I'm really not worried about things that don't work well.

Vendor Response

by PackageX on 10/01/2020

Hi Cesar, thank you for submitting your review! We are glad our app has helped increase your mail room productivity and that we could provide timely support to your team. Our aim is to continually enhance the user experience for our clients, so if there are ever any suggestions you might have, feel free to contact us on [email protected] and we will look into it.

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