17 years helping New Zealand businesses
choose better software
What Is MaintainX?
MaintainX is a leading maintenance and asset management platform built for industrial and frontline teams. It helps organizations streamline operations, enhance asset management, and empower frontline workers while delivering insights that drive efficiency and improve the bottom line.
MaintainX centralizes data from multiple sources—such as IoT sensors, maintenance records, and other systems like SAP—through seamless integrations, ensuring consistent data for smarter decisions, accurate insights, and AI-powered optimizations.
As a mobile-first, IoT-enabled solution, MaintainX supports maintenance, reliability, and operations teams. Trusted by over 9,000 companies worldwide, the platform has powered 33 million work orders and tracked 4.5 million assets for over 650,000 workers.
Customers rely on MaintainX to reduce unplanned downtime, increase asset availability, ensure compliance, and keep workers safe—using an intuitive, scalable platform that’s easy to implement.
Who Uses MaintainX?
Manufacturing, Industrial, Facility Managers, Government, Schools, Hospitality, Operational Teams, Fleet Managers, Restaurants, Warehouses, Churches, Retail, Safety/EHS leaders. SMB to Enterprise.
Where can MaintainX be deployed?
About the vendor
- MaintainX
- Located in San Francisco, US
- Founded in 2018
MaintainX support
- Phone Support
- 24/7 (Live rep)
- Chat
MaintainX pricing
Starting Price:
- Yes, has free trial
- Yes, has free version
MaintainX has a free version and offers a free trial. MaintainX paid version starts at US$0.00/month.
Pricing plans get a free trialAbout the vendor
- MaintainX
- Located in San Francisco, US
- Founded in 2018
MaintainX support
- Phone Support
- 24/7 (Live rep)
- Chat
MaintainX videos and images
Features of MaintainX
Reviews of MaintainX
Better Than Any Other Work Order Software or Mobile App
Comments: We are a full scale IT department and we have been able to respond more quickly to our end users needs. It has allowed us to be more focused on customer service and time management. MaintainX has also allowed us the ability to be able to enter work orders on the fly so we do not forget to take care of something. I have not worked with any other software or app that has given us this type of functionality with so much ease and value for the price.
Pros:
The ease of functionality in creating work orders for myself, staff and end users. The ability to easily create repeating work orders for backup and preventative maintenance items. The reporting dashboard is really nice and allows me to see a well rounded view of where we stand. I think I most enjoy how fast the app notifies me of a new request and status updates.
Cons:
I would like to see the ability to have work orders created based on known email addresses as well.
Alternatives Considered: Web Help Desk
Reasons for Choosing MaintainX: We made the switch because the software was difficult to setup, the mobile app was not efficient, end user confusion and there was not enough value in the price being charged.
Switched From: ManageEngine ServiceDesk Plus
Reasons for Switching to MaintainX: MaintainX was what satisfied our needs without flashy extra options that we would never use. We just needed a simple, powerful work order system and I feel that MaintainX provides all of that for us.
Makes my life easier!
Comments: Amazing and wish we would have found and been able to deploy the product years earlier. But so happy we have made the switch!
Pros:
The ease of use and features plus the incredible response from the entire team from management to tech support is amazing.
Cons:
Nothing at all! I have worked in several systems and by far this is my favorite.
Alternatives Considered: SAP Concur and Maxio
Reasons for Choosing MaintainX: Time to make a change to a product that is easier to use for our technicians and is more intuitive.
Switched From: WebTMA
Reasons for Switching to MaintainX: Ease of Use for all users with the ability to see a lot of analytics.
decent for an entry level program
Comments: Decent program to track work orders and manage assets. Very easy to use. Mobile app is helpful. not impressed with overall features and functionality. Data input way too time consuming.
Pros:
Very easy to use, mobile app is helpful.
Cons:
inability to mass edit in spreadsheet format, worksheets are time consuming and basic. Lack space to input details such as component info for equipment, specs, etc. Lack of many desired features and functionality. mobile app doesnt show all info or allow editing of info when it comes to inventory control etc.
MaintainX Response
3 years ago
Hi there, Thanks for leaving a review for MaintainX. We are sorry to hear that your experience has been anything less than exceptional so far. We have a team available to assist with data input and help set up your organization for you. We would love the opportunity to learn more about your feedback and ensure that we have enabled all the functionality you are looking for. If we are missing any functionality, our team would love to understand what you need so we can include it on our roadmap. Feel free to reach out to us at your earliest convenience. Best, MaintainX
MaintainX drastically improve over efficiency
Comments: MaintainX is the reason we have gone from an overall plant efficiency of 60% to over 95%. It allowed us to follow the trends and develop a maintenance plan to drastically reduce down time.
Pros:
There are so many features that are great it is hard to pick just one. But I would say the the top three are: PARTS Inventory and Repeatable Work Orders with Procedures and Meters.
Cons:
The lack of file structure in the Procedure library.
Alternatives Considered: Fluke Connect
Reasons for Switching to MaintainX: The work flow and the integrated parts, metering, and the repeatable procedures
No Regrets
Comments: MaintainX has transformed the way we manage our machine assets.
Pros:
I chose MaintainX because it is the only CMMS that has a fully functioning app. There is nothing I can do on a PC that I can't do on the app. My maintenance staff all have iPads and can access work orders and asset data anywhere in the shop including user manuals and schematics. No more running back to the maintenance shop to find the manual.
Cons:
The ability to print QR codes would be great.
Alternatives Considered: eWorkOrders CMMS and eMaint CMMS
Reasons for Switching to MaintainX: I chose MaintainX because it had a fully functional iPad app.