Anagram

Anagram

by Anagram

Who Uses Anagram?

Optometrist, Ophthalmologist, and Optician Offices

What Is Anagram?

Anagram, formerly Patch, is an online insurance assistant that helps healthcare providers and patients understand out-of-network benefits in minutes and submit claims online. No more dealing with insurance companies by phone or submitting claims by paper. Using Patch, healthcare providers can let patients know the exact reimbursement amount to expect and automatically submit an optimized claim on their behalf.

Anagram Details

Anagram

https://getpatch.com/

Founded 2016

Anagram Pricing Overview

Anagram does not have a free version and does not offer a free trial.

Free Version

No

Free Trial

No

Deployment

Cloud, SaaS, Web

Training

Live Online

Webinars

Documentation

Support

Business Hours

Anagram Features

Claims Processing Software
Adjustor Management
Case Management
Claim Resolution Tracking
Co-Pay & Deductible Tracking
Compliance Management
Customer Management
Electronic Claims
Forms Management
Paper-Based Claims
Payor Management
Policy Administration
Appointment Management
Insurance Management
Inventory Management
Patient Records Management
Recall Tracking

Anagram Reviews

Showing 5 of 18 reviews

Overall
4.6/5
Ease of Use
4.4/5
Customer Service
4.6/5
Features
4.3/5
Value for Money
4.5/5
David L.
Optometrist
Used the Software for: 1+ year
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Reviewed on 10/07/2018

"Easy program to use."

Pros: It's easy to use. And patients get their payments relatively quickly. It is relatively cost-effective.

Cons: Sometimes it is a bit slow. It can sometimes be challenging to have all the needed data to access a patient's insurance coverage.

  • Reviewer Source 
  • Reviewed on 10/07/2018
Brendon W.
Optometrist/Owner
Medical Practice, 2-10 Employees
Used the Software for: 1+ year
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 10/12/2019

"Our Practice LOVES Patch for VSP OON!"

Comments: We are very happy with Patch and we are in our second year of using them. Submitting OON claims as an open access provider for the patient is a no brainer, because it's less work for the patient than having them fill out their own OON claim forms. When we give the patient our normal retail price of glasses, and then the total they pay with our own discounts and their OON allowances, we rarely get any pushback on them purchasing eyewear. I would say the pushback is less than 10%. Patch pays for itself in only a few OON patients.

Pros: Our practice uses Patch to obtain out of network benefits so that our patients have the freedom to keep us as a provider even though we are not in their network. Being an open access provider is so easy! We use much less staff time working on VSP claims AND we generate more income for the practice per patient. By offering discounts to the patient and accepting assignment (payments) from VSP directly, we are still able to offer great value while at the same time offer premium optical products and services. Also, submitting claims is much easier than submitting claims in network with VSP.

Cons: VSP sometimes makes it difficult for Patch to find the benefits of a patient. But Patch has a direct message system that allows them to look into any problems or discrepancies right away if the benefits don't come up automatically (which they usually do). Even though it make take some time to find benefits for a patient, Patch is there every step of the way letting us know what the status is.

  • Reviewer Source 
  • Reviewed on 10/12/2019
Kim D.
physician
Hospital & Health Care, 2-10 Employees
Used the Software for: 1-5 months
  • Overall Rating
    1/5
  • Ease of Use
    1/5
  • Features & Functionality
    1/5
  • Customer Support
    1/5
  • Value for Money
    1/5
  • Likelihood to Recommend
    0/10
  • Reviewer Source 
  • Reviewed on 19/02/2019

"Waste of Money"

Comments: Terrible customer service. Took 3 weeks to get back to me. Never follows up. This customer service was only good when they wanted to make a sale. Don't get fooled!

Pros: I tried Patch for a month. The website is always down. If not then you are left messaging back and forth with their operators with no results. It was a good sell but a worthless service. I made the mistake of buying a year's service but when I realized it was worthless I offered to pay them 2-3 months but to get a partial refund. They refused. Therefore I don't want other doctors or practices to make my same mistake. It is just a an expensive lesson in futility. Don't wast your time or money!

Cons: All of it! It not worthy your time, your staff's time, your patient's time and definitely not your money!

  • Reviewer Source 
  • Reviewed on 19/02/2019
Annette A.
Optometrist/Owner
Medical Practice, 2-10 Employees
Used the Software for: 1+ year
  • Overall Rating
    5/5
  • Ease of Use
    4/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 4/07/2018

"With PATCH, I can have my receptionist file ALL claims before or as soon as the patient walks out !"

Comments: MORE FREE TIME out of the office and no cut in per patient exam fees verses being IN NETWORK and agreeing to a major reduction in fee just to belong as a provider.

Pros: This software allows me to file insurance claims for most Out of Network vision plans, while also allowing me to receive my full exam price for a comprehensive eye exam without compromising the value, and it's as easy to understand that even my 12 year old can file claims for me! EASE OF USE for the non-technical individual is KEY to keeping my workload down and my free time out of the office at a maximum.

Cons: There are insurance plans that do need a member ID number to obtain benefits, and there are some vision plans that do not regularly distribute ID cards with their members, making it more difficult for the staff AND patient to obtain benefits and file seamlessly. It would be great to only have to use the last 4 digits of the member's social security number like some plans allow.

  • Reviewer Source 
  • Reviewed on 4/07/2018
Adam C.
Optician
Retail, 2-10 Employees
Used the Software for: 6-12 months
  • Overall Rating
    5/5
  • Ease of Use
    4/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 21/11/2019

"A Must Have for ALL Opticians !!"

Comments: Overall: A +++++++++++

Pros: Patch is great! I highly recommend using it!!
- The platform is easy to use the the support team is very friendly and helpful!!
- Patch can help finalize the sale! We've been in business since 1952 and we never had to worry about Insurances back in the day, Now, Insurance is the norm and Patch is a game changer that allows us to compete with the chain stores. Everyone wants their "FREE Pair" of eyewear. Patch allows us to sell quality eyewear and help patients get the most out of their out of network insurance benefits.

Cons: Plugging in a patient's information is a little different for each Insurance Carrier.
Example: Sometimes you need the Member ID, sometimes S.S. is the only thing that's needed besides other basic information.
- We do a lot of eyewear for kids and we are finding a lot of solo plans only for children.
Which is tough to then find their benefits because we always need the primary first.

  • Reviewer Source 
  • Reviewed on 21/11/2019