---
description: Learn more about Nextiva price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs.
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title: Nextiva Pricing, Reviews & Features - Capterra New Zealand 2026
---

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# Nextiva

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> Nextiva is an AI-enabled customer interaction management platform that unifies voice, video, chat, social media, and email.
> 
> Verdict: Rated **4.6/5** by 919 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Nextiva?

Businesses of any size who want to better connect with their customers.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.6/5** | 919 Reviews |
| Ease of Use | 4.5/5 | Based on overall reviews |
| Customer Support | 4.5/5 | Based on overall reviews |
| Value for Money | 4.5/5 | Based on overall reviews |
| Features | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Nextiva
- **Location**: Scottsdale, US
- **Founded**: 2008

## Commercial Context

- **Starting Price**: US$25.00
- **Pricing model**: Per User
- **Pricing Details**: Basic, Pro, and Enterprise plans are available on a monthly or annual basis.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- Access Controls/Permissions
- Activity Dashboard
- Agent Interface
- Auto-Dialer
- Automated Attendant
- Automated Routing
- Automatic Call Distribution
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Chat/Messaging
- Collaboration Tools
- Commenting/Notes
- Complaint Monitoring
- Conferencing
- Content Management
- Customer Experience Management
- Customisable Templates
- Dashboard
- Data Import/Export
- Email Marketing
- Employee Coaching Tools
- Employee Recognition Software
- Feedback Management
- File Sharing
- Goal Management
- IVR
- Live Results Sharing
- Mobile Access
- Multi-Channel Communication
- Multi-Channel Distribution
- Multi-User Collaboration
- Online Polling
- PBX
- Post Scheduling
- Proactive Chat
- Quality Management
- Real-Time Chat
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Social Media Monitoring
- Survey Builder
- Survey/Poll Management
- Transcripts/Chat History
- Two Way Audio & Video
- Virtual Extensions
- VoIP
- Workflow Automation

... and 28 more features

## Integrations (19 total)

- Act\!
- Bullhorn ATS & CRM
- ConnectWise Automate
- Dynamics 365
- Five9
- Google Contacts
- Google Workspace
- HubSpot CRM
- Lotus Notes To Office 365 Migration
- Microsoft Outlook
- Microsoft Teams
- NetSuite
- Nextiva Contact Center
- Oracle Sales
- ServiceNow

... and 4 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Phone Support

## Category

- [Live Chat Software](https://www.capterra.co.nz/directory/30797/live-chat/software)

## Related Categories

- [Live Chat Software](https://www.capterra.co.nz/directory/30797/live-chat/software)
- [Audio Conferencing Software](https://www.capterra.co.nz/directory/32919/audio-conferencing/software)
- [Market Research Software](https://www.capterra.co.nz/directory/10041/market-research/software)
- [Telephony Software](https://www.capterra.co.nz/directory/30084/telephony/software)
- [Survey Software](https://www.capterra.co.nz/directory/30092/survey/software)

## Alternatives

1. [Ringover](https://www.capterra.co.nz/software/169627/ringover) — 4.7/5 (881 reviews)
2. [800.com](https://www.capterra.co.nz/software/208208/800-com) — 4.7/5 (347 reviews)
3. [RingEX](https://www.capterra.co.nz/software/132178/ringcentral-mvp) — 4.2/5 (1205 reviews)
4. [3CX](https://www.capterra.co.nz/software/158704/3cx) — 4.4/5 (467 reviews)
5. [Ultatel Cloud Business Phone System](https://www.capterra.co.nz/software/215555/clarity-business-phone-system) — 4.7/5 (41 reviews)

## Reviews

### "Nextivia - Good Phone Service At A Good Price" — 3.0/5

> **Kyle** | *22 April 2025* | Automotive | Recommendation rating: 6.0/10
> 
> **Pros**: IT was really easy to setup users and deprovision users
> 
> **Cons**: Sometimes voip phones would have provisioning issues reaching the server
> 
> Its been pretty good for the most part.  There isnt much we dont like.

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### "Nextiva VOIP" — 4.0/5

> **Ann** | *6 May 2025* | Construction | Recommendation rating: 8.0/10
> 
> **Pros**: We use Nextiva VOIP for our in office phone service. I like being able to manage all of my employees phones from the portal. I can reset their voicemail passwords with ease\!
> 
> **Cons**: My least favorite features is having to upload a WAV file for the voicemail.
> 
> The Nextiva portal has tons of great info and it is user friendly.

-----

### "UCaaS solution that gets the job done" — 4.0/5

> **Paul** | *6 January 2025* | Hospital & Health Care | Recommendation rating: 8.0/10
> 
> **Pros**: The scalability of Nextiva is one of the most impressive things I've come across with this UCaaS solution
> 
> **Cons**: The cost.  I wish their cost wasn't as high as it was
> 
> Impressive UCaaS solution that can do the job, whether it's one location or 100.

-----

### "Nextiva is great\!" — 5.0/5

> **Steven** | *28 October 2024* | Marketing & Advertising | Recommendation rating: 10.0/10
> 
> **Pros**: It is reliable,fast and very easy to use.It’s customer service is great.
> 
> **Cons**: I haven’t found any downside towards Nextiva.

-----

### "Easy, Reliable, Great Quality" — 5.0/5

> **Casey** | *23 September 2024* | Media Production | Recommendation rating: 9.0/10
> 
> **Pros**: Nextiva is easy to use, and reliable. I love the team messaging and video conferencing.
Their support is responsive and helpful. Call quality is excellent
> 
> **Cons**: Advanced features are frustrating to learn for someone without a lot of experience
> 
> overall this is a reliable and great service

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## Links

- [View on Capterra](https://www.capterra.co.nz/software/175788/nextiva)

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