--- description: Learn more about Ooma Office price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Ooma Office Pricing, Reviews & Features - Capterra New Zealand 2026 --- Breadcrumb: [Home](/) > [VoIP Software](/directory/30940/voip/software) > [Ooma Office](/software/174109/ooma-office) # Ooma Office Canonical: https://www.capterra.co.nz/software/174109/ooma-office Page: 1 / 11\ Next: [Next page](https://www.capterra.co.nz/software/174109/ooma-office?page=2) > All-in-one VoIP and cloud communication solution trusted by millions of users for its reliability, flexibility, and ease of use. > > Verdict: Rated **4.4/5** by 248 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Ooma Office? Ooma Office is a flexible cloud solution suitable for businesses of all sizes in industries. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 248 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.4/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Ooma - **Location**: Sunnyvale, US - **Founded**: 2004 ## Commercial Context - **Starting Price**: US$19.95 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Ooma Office costs $19.95 per month per user, including one toll-free number. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - Automated Attendant - Automatic Call Distribution - Call Centre Management - Call Monitoring - Call Recording - Call Routing - Call Transfer - Chat/Messaging - IVR - Mobile Access - Multi-Channel Communication - Multi-User Collaboration - PBX - SIP Trunking - SMS Messaging - Two-Way Audio & Video - VoIP - Voice Mail ## Support Options - Email/Help Desk - FAQs/Forum - Phone Support - 24/7 (Live rep) - Chat ## Category - [VoIP Software](https://www.capterra.co.nz/directory/30940/voip/software) ## Related Categories - [VoIP Software](https://www.capterra.co.nz/directory/30940/voip/software) - [Cloud Communication Platforms](https://www.capterra.co.nz/directory/31362/cloud-communication-platform/software) - [Telephony Software](https://www.capterra.co.nz/directory/30084/telephony/software) - [Business Phone Systems](https://www.capterra.co.nz/directory/31101/business-phone-systems/software) - [Unified Communications Software](https://www.capterra.co.nz/directory/31035/unified-communications/software) ## Alternatives 1. [Ringover](https://www.capterra.co.nz/software/169627/ringover) — 4.7/5 (858 reviews) 2. [800.com](https://www.capterra.co.nz/software/208208/800-com) — 4.7/5 (313 reviews) 3. [Nextiva](https://www.capterra.co.nz/software/175788/nextiva) — 4.6/5 (914 reviews) 4. [3CX](https://www.capterra.co.nz/software/158704/3cx) — 4.4/5 (465 reviews) 5. [RingEX](https://www.capterra.co.nz/software/132178/ringcentral-mvp) — 4.2/5 (1200 reviews) ## Reviews ### "Ooma Rocks Business Telephone Service" — 5.0/5 > **Stephanie** | *11 October 2024* | Computer & Network Security | Recommendation rating: 10.0/10 > > **Pros**: Ooma Office saved me a bundle compared to what Verizon was charging me and give me many more options like the app and plethora of phone features and virtual assistant. > > **Cons**: Ooma depends on our internet connection which could be more reliable. This is less a concern with Ooma than our internet provider > > Ooma has provided quality and reliable calling for my business. The Ooma Businesss app on my iPhone lets me call from the office from anywhere. It's awesome\! ----- ### "Beware of this service if your business depends on it" — 1.0/5 > **Brad** | *27 March 2025* | Utilities | Recommendation rating: 0.0/10 > > **Pros**: The features were exactly what we needed when we signed up. > > **Cons**: The service and support have severely suffered in the last few months. Calls will stop working during business hours and you cannot reach anyone with support > > We are currently looking for another provider as the quality of service is no longer acceptable. ----- ### "On the fence" — 2.0/5 > **Sohrab** | *24 September 2024* | Medical Practice | Recommendation rating: 2.0/10 > > **Pros**: The price is great and you can customize the features you need. > > **Cons**: The service was lacking. Our phone has been losing internet connection repeatedly and even though our internet speed/latency is beyond what Ooma requires, they still tried to blame the issues on my internet connection (and even told my staff that a jitter time of 1ms should be 5ms, even though the fact is a lower jitter number is desirable not higher). > > Still on the fence. Unless they can give me reliable phone service I may be looking for alternatives. ----- ### "Good product, handy if you are travelling" — 5.0/5 > **Tom** | *15 October 2024* | Retail | Recommendation rating: 9.0/10 > > **Pros**: The app which allows you to make calls from your desktop anywhere in the world > > **Cons**: Voicemail doesn't always record or transcribe properly > > Overall a good experience. Customer service is always helpful ----- ### "Stay away at all costs" — 1.0/5 > **Aaron** | *6 May 2024* | Financial Services | Recommendation rating: 0.0/10 > > **Pros**: The best thing about Ooma was leaving Ooma to another phone company. > > **Cons**: Too many things too list. Ooma issued me a phone number that I requested how I wanted my company name to show on caller ID and they told me they cant because it is not an Oooma phone number despite issuing me the phone number which I proved with documentation they issued to me. The phone number only worked sporadically with the majority of calls getting a disconnect recording which they blamed on the phone company of the caller even though I tested the phone line by calling from another Ooma phone a few times as well as ATT and Verizon all with the same result. It took them over ten hours of calls until they finally admitted to the problem and told me the only option was to take a new phone number after I paid to have literature and website put out with the issued phone number. They would not even refund the money they charged me for the phone line that did not accept calls. They billed me twice for the first month which i wouldn't have noticed if I wasn't having other issues with OOMA. Ooma puts you on hold for about an hour to transfer you to the correct person for help, subsequently, you then they put you on hold again and disconnect you so you need to start over. The representatives constantly telling lies instead of fixing issues. Blaming the issues on everything else instead of taking ownership of the issue. > > There is nothing positive I can say about Ooma. They issued me a phone number that didn't work and I spent so many hours trying to correct. They wouldn't credit the bill for the time the phone line didn't work despite initially agreeing to issue the credit. It is impossible to get anything fixed or even to understand the issue. They bill more than the agreed upon costs. They mailed the phone to the wrong address and when I asked them to confirm the address they lied and said they confirmed it with UPS. They sent the wrong phone of a much lessor value and utility. Ooma makes AT\&T and xfinity look like they have first rate customer service in comparison. ----- Page: 1 / 11\ Next: [Next page](https://www.capterra.co.nz/software/174109/ooma-office?page=2) ## Links - [View on Capterra](https://www.capterra.co.nz/software/174109/ooma-office) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data