HelloBox

Great product, just not for my business

Comments: HelloBox is a great product, and I would have continued to use it if I just needed my customers to contact me directly or fill out a form to have me contact them at a later date. It just so happens that I need an active 24/7 bot to greet my customers, take down information, transfer it to my CRM, and also schedule appointments right there in the chat. HelloBox is a great solution for people who want multiple channels to chat with their customers on all packaged together, however beyond that I'd go with somethign else. Hellobox could have done everything I needed it to do, however, I wasn't interested in it enough to continue with the product.

Pros:

I liked the vast array of channels to contact the business and you get to choose which channels are turned on and off.

Cons:

The size of the widget when it was fully expanded. It was a lot to take in sometimes if you had a lot of channels available for contact. Also, I think the more channels to communicate with your customer is a good thing, maybe like 3 to 4 should be limited to the widget. It gets too crowded on there.

Great product, bad service

Comments: I like the software, but it's risky. Considerate this before buying it. Also, if you know another software please let me know!

Pros:

Its a great software overall. But I believe they need more people to assist the clients they already have.

Cons:

Since my company has a lot of clients, things come up and in digital we need to act quickly. Here with hellobox is my only provider where I have problems to change simply things as: - account settings - get the bills to a new email My clients are upset because we cannot provide them bills for a service, which is a very bad image for the company.

Contact widget for your website

Comments: The widget is extremely easy to set up, it supports most social media and traditional channels, there are quite a few options available, and the customer support is great!
I recommend this widget for professional websites.

Pros:

These are nice features that I didn't find in other contact widgets: - Number of integrations (10 channels available) - Great customization options (picture, badge) - QR code generation for SMS - Option to display business hours - Free trial for one month - Amazing customer support

Cons:

These are my suggestions to improve the widget further: - Enhance widget position options (currently left or right, no custom positioning) - Would love a "simpler" version with a minimalist design (the current version looks very professional - not suitable for personal or quirky landing pages) - Translation (FR) is not perfect - Add option to display time in 24h format and date as day dd mm - Reduce loading time (currently 5 sec) - Add option to customize the apparition of the widget (event trigger, timer, animation effect.) - No need to enter credit card info to get free trial

Fantastic

Comments: Positive. Increased contact and easy to use.

Pros:

HelloBox allows our customers to get in touch with us fast and in a way that they prefer rather than relying on just email or phone. It offers all the options right on the page so it's easy for users to locate.

Cons:

I have nothing negative to say about it. Works perfect.

Great product to put all your social contacts options in one place

Pros:

Easy to use and great design. I personally love, that I don't have to run a live chat software and can use the channels I already use. With WhatsApp integration on my homepage, I get quite a lot new leads just from that channel. Thanks to the Team of HelloBox 🙌

Cons:

Nothing so far. Maybe it would be great to integrate more with WhatsApp, so that I can send Newsletter or updates to all my contacts.