HelloBox

"Great product, just not for my business"

Comments: HelloBox is a great product, and I would have continued to use it if I just needed my customers to contact me directly or fill out a form to have me contact them at a later date. It just so happens that I need an active 24/7 bot to greet my customers, take down information, transfer it to my CRM, and also schedule appointments right there in the chat. HelloBox is a great solution for people who want multiple channels to chat with their customers on all packaged together, however beyond that I'd go with somethign else. Hellobox could have done everything I needed it to do, however, I wasn't interested in it enough to continue with the product.

Pros: I liked the vast array of channels to contact the business and you get to choose which channels are turned on and off.

Cons: The size of the widget when it was fully expanded. It was a lot to take in sometimes if you had a lot of channels available for contact. Also, I think the more channels to communicate with your customer is a good thing, maybe like 3 to 4 should be limited to the widget. It gets too crowded on there.

"Contact widget for your website"

Comments: The widget is extremely easy to set up, it supports most social media and traditional channels, there are quite a few options available, and the customer support is great!
I recommend this widget for professional websites.

Pros: These are nice features that I didn't find in other contact widgets:
- Number of integrations (10 channels available)
- Great customization options (picture, badge)
- QR code generation for SMS
- Option to display business hours
- Free trial for one month
- Amazing customer support

Cons: These are my suggestions to improve the widget further:
- Enhance widget position options (currently left or right, no custom positioning)
- Would love a "simpler" version with a minimalist design (the current version looks very professional - not suitable for personal or quirky landing pages)
- Translation (FR) is not perfect
- Add option to display time in 24h format and date as day dd mm
- Reduce loading time (currently 5 sec)
- Add option to customize the apparition of the widget (event trigger, timer, animation effect.)
- No need to enter credit card info to get free trial

"HelloBox - The smart tool you never knew you ever needed"

Comments: Pretty damn great. (the founder of HelloBox) is a great guy through and through. He and his team are always willing to help out. Excited to see what lies in the future for this product :)

Pros: - Packed with innovative features
- Easy to use after some time
- Awesome support from the team

Cons: - The UX was a bit unpleasant at first, but I got the hang of it

"Fantastic"

Comments: Positive. Increased contact and easy to use.

Pros: HelloBox allows our customers to get in touch with us fast and in a way that they prefer rather than relying on just email or phone. It offers all the options right on the page so it's easy for users to locate.

Cons: I have nothing negative to say about it. Works perfect.

"Great product to put all your social contacts options in one place"

Pros: Easy to use and great design. I personally love, that I don't have to run a live chat software and can use the channels I already use. With WhatsApp integration on my homepage, I get quite a lot new leads just from that channel. Thanks to the Team of HelloBox 🙌

Cons: Nothing so far. Maybe it would be great to integrate more with WhatsApp, so that I can send Newsletter or updates to all my contacts.