--- description: Learn more about Cx MOMENTS price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Cx MOMENTS Pricing, Reviews & Features - Capterra New Zealand 2026 --- Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [Cx MOMENTS](/software/173487/cx-moments) # Cx MOMENTS Canonical: https://www.capterra.co.nz/software/173487/cx-moments > Cloud-based customer support application that assists firms with ticket categorization and support content creation. > > Verdict: Rated **5.0/5** by 4 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Cx MOMENTS? Assists firms in sectors such as retail, software, app vendors, logistics, wholesale, distributors, telecom service providers and ISPs. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **5.0/5** | 4 Reviews | | Ease of Use | 5.0/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.8/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: CX MOMENTS - **Location**: Blackrock, Ireland - **Founded**: 2016 ## Commercial Context - **Starting Price**: €200.00 - **Pricing model**: Per User (Free Trial) - **Target Audience**: 11–50 - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Available Countries**: Ireland ## Features - Alerts/Escalation - Chatbot - Multi-Language - Predictive Analytics - Process/Workflow Automation - Speech Recognition - Surveys & Feedback ## Support Options - 24/7 (Live rep) - Chat ## Category - [Customer Service Software](https://www.capterra.co.nz/directory/22/customer-service/software) ## Related Categories - [Customer Service Software](https://www.capterra.co.nz/directory/22/customer-service/software) - [Artificial Intelligence (AI) Software](https://www.capterra.co.nz/directory/30938/artificial-intelligence/software) ## Alternatives 1. [Tidio](https://www.capterra.co.nz/software/144040/tidio-chat) — 4.7/5 (590 reviews) 2. [Genesys Cloud CX](https://www.capterra.co.nz/software/21409/genesys-cloud) — 4.3/5 (262 reviews) 3. [Tiledesk](https://www.capterra.co.nz/software/187541/tiledesk) — 4.6/5 (154 reviews) 4. [Fin](https://www.capterra.co.nz/software/1077853/Fin) — 4.6/5 (14 reviews) 5. [ServiceNow Customer Service Management](https://www.capterra.co.nz/software/192052/servicenow-customer-service-management) — 4.4/5 (151 reviews) ## Reviews ### "Great product allows us to quickly an efficiently what customers are saying about our products." — 5.0/5 > **Russell** | *10 July 2018* | Recommendation rating: 10.0/10 > > **Pros**: CxMoments takes vast amounts of data and turns it into actionable information without the need to pull up each case individually. > > **Cons**: Lack of tutorials stings at first but once you get used to navigating the options it will become second nature. > > Quick ad efficient data analysis. ----- ### "Exactly what we have been looking for\!" — 5.0/5 > **Patrick** | *20 September 2018* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: Easy to set up - the default data model was much more powerful than expected. Easy to build specific models and datasets Correlation of CSAT scores tied to very granular segments within our products Will also be used by our developers and our product teams to track effectiveness of feature releases etc. > > **Cons**: This section was difficult to populate. You have to contact them to create a user, but they are very responsive and helpful. It's a bit light on the knowledge base content, but again they are very responsive and helpful. > > We have been capturing tons of support ticket data for years but never had a succinct way to drill, visualize and extract until now. The default modelling is very powerful, I just pointed to our CRM and once the model processed the data we had great insight. Now that we have some more specific models built we can finally leverage this archive of data as well as track trends, monitor performance of new software and hardware releases. It even associates the CSAT scores of each agent to very granular subsets of data. It would be hard to imagine going back to the old, tedious and inaccurate ways we used to extract data in the past. Excellent work by the team at CX Moments\! ----- ### "Helps a lot with performance management" — 5.0/5 > **Kobus** | *9 July 2018* | Financial Services | Recommendation rating: 9.0/10 > > **Pros**: Centralized view of entire FreshDesk plus the ability to report on issues raised plus the graphics that be used in reporting > > **Cons**: Some features would be helpful like selecting a status to be able to report on tickets generated per status. Current open tickets as an eample ----- ### "Very easy to understand, and helpful to my business" — 5.0/5 > **Hilary** | *9 July 2018* | Online Media | Recommendation rating: 10.0/10 > > **Pros**: Its easy to navigate through the system, and find the information you are looking for. It so far has been the best product for my team to get information about our users effectively. > > **Cons**: Takes a little time for the product to analyze your data - but well worth it. So far I wouldn't really change anything. > > Customer feedback ## Links - [View on Capterra](https://www.capterra.co.nz/software/173487/cx-moments) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | pt | | | pt-PT | | ----- ## Structured Data