---
description: Learn more about Vozy price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Vozy Pricing, Reviews & Features - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [Conversational AI Platforms](/directory/31596/conversational-ai-platform/software) > [Vozy](/software/170736/vozy)

# Vozy

Canonical: https://www.capterra.co.nz/software/170736/vozy

Page: 1 / 2\
Next: [Next page](https://www.capterra.co.nz/software/170736/vozy?page=2)

> We're a digital contact center platform improving company-client relations through AI-driven multichannel solutions.
> 
> Verdict: Rated **4.0/5** by 7 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Who Uses Vozy?

Vozy is ideal for enterprises from different industries that need to optimize their customer service channels to improve customer experiences while reducing costs through AI.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.0/5** | 7 Reviews |
| Ease of Use | 4.6/5 | Based on overall reviews |
| Customer Support | 4.4/5 | Based on overall reviews |
| Value for Money | 4.3/5 | Based on overall reviews |
| Features | 4.3/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Vozy
- **Location**: Miami, US
- **Founded**: 2016

## Commercial Context

- **Starting Price**: US$200.00
- **Pricing model**: Per Feature
- **Pricing Details**: Contact Vozy for enterprise pricing plans
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English, Spanish
- **Available Countries**: Bolivia, Brazil, Chile, Colombia, Costa Rica, Ecuador, El Salvador, Guatemala, Honduras, Mexico, Nicaragua, Panama, Paraguay, Peru, Puerto Rico, United States, Uruguay

## Features

- AI Copilot
- AI/Machine Learning
- Augmented Analytics
- Automated Responses
- Automatic Call Distribution
- Automatic Transcription
- CRM
- Call Centre Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Routing
- Callback Scheduling
- Campaign Management
- Chatbot
- Computer Telephony Integration
- Customer Experience Management
- Customer History
- Customer Support
- Customisable Branding
- Data Import/Export
- IVR
- Interaction Tracking
- Knowledge Base Management
- Lead Qualification
- Live Chat
- Multi-Channel Communication
- Multi-Language
- Multiple Scripts
- Natural Language Processing
- Personalisation
- Pre-Configured Bot
- Pre-recorded Messages
- Process/Workflow Automation
- Query Suggestions
- Queue Management
- Reporting & Statistics
- Reporting/Analytics
- Sentiment Analysis
- Speech Recognition
- Text to Speech
- Third-Party Integrations
- Transfers/Routing
- Virtual Personal Assistant (VPA)
- Voice Customisation
- Voice Mail
- Workflow Management

## Integrations (11 total)

- Agile CRM
- Gmail
- Google Workspace
- HubSpot CRM
- Meta for Business
- Microsoft 365
- Pipedrive
- Salesforce Sales Cloud
- Slack
- Zendesk Suite
- Zoho CRM

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Conversational AI Platforms](https://www.capterra.co.nz/directory/31596/conversational-ai-platform/software)

## Related Categories

- [Conversational AI Platforms](https://www.capterra.co.nz/directory/31596/conversational-ai-platform/software)
- [Artificial Intelligence (AI) Software](https://www.capterra.co.nz/directory/30938/artificial-intelligence/software)
- [Customer Communications Management Software](https://www.capterra.co.nz/directory/31002/customer-communications-management/software)
- [Customer Service Software](https://www.capterra.co.nz/directory/22/customer-service/software)
- [IVR Software](https://www.capterra.co.nz/directory/30231/ivr/software)

## Alternatives

1. [Zendesk Suite](https://www.capterra.co.nz/software/164283/zendesk) — 4.4/5 (4072 reviews)
2. [inconnect](https://www.capterra.co.nz/software/164772/omnichannel) — 3.9/5 (19 reviews)
3. [LiveAgent](https://www.capterra.co.nz/software/102188/liveagent) — 4.7/5 (1753 reviews)
4. [Gladly](https://www.capterra.co.nz/software/156723/gladly) — 4.8/5 (139 reviews)
5. [Genesys Cloud CX](https://www.capterra.co.nz/software/21409/genesys-cloud) — 4.3/5 (262 reviews)

## Reviews

### "Vozy" — 5.0/5

> **jairo** | *31 December 2018* | Hospitality | Recommendation rating: 9.0/10
> 
> **Pros**: no traditional telephone plants, with vozy you only need a computer with internet access, a complete system in the cloud, which allows having a virtual pbx, having several simultaneous calls, waiting message, call screening, all the services and features of a robust high-cost telephone plant, with vozy, you only need access to the internet.
> 
> **Cons**: You must have a stable internet connection and preferably UTP connection, because if it is Wi-Fi or lower speeds, incoming and outgoing calls are not clear and intermittent.
> 
> pbx in the cloud, more efficient, more comfortable.

-----

### "IA un aliado más" — 4.0/5

> **Rosbin** | *26 July 2023* | Fund-Raising | Recommendation rating: 10.0/10
> 
> **Pros**: La integración fue muy ágil, la administración y la ejecución de las estrategias muy practico y por último los costos vs la rentabilidad representa un gran impacto para la compañía.
> 
> **Cons**: la predicción de contactabilidad es clave para brindar resultados más sólidos.
> 
> Principalmente el problema es la cantidad de clientes vs el recurso humano, con Vozy podemos abarcar ese segmento que teníamos descubierto.

-----

### "Experiencia de uso de Vozy" — 4.0/5

> **Pablo** | *24 August 2023* | Banking | Recommendation rating: 9.0/10
> 
> **Pros**: Nos permite procesar un gran volumen de trabajo con mucho menos recursos de los que se requerían previamente, la atención y el soporte muy oportuno.
> 
> **Cons**: Ocasionalmente tenemos inconsistencia en a calidad de las llamadas, es recomendable llevar un control para verificar la calidad de estas, reportar al equipo de soporte para que hagan las calibraciones correspondientes.
> 
> Usar el voice bot nos ha representado un importante ahorro operativo bastante considerable, manteniendo los mismos estándares de recuperación que teníamos cuando se realizaba la gestión por medio del call center.

-----

### "Lilly VoiceBot is the best partner for collection processes" — 5.0/5

> **Juan** | *29 June 2021* | Financial Services | Recommendation rating: 10.0/10
> 
> **Pros**: The voicebot is perfect for the collection processes, Lilly (Voice Assistant) is a friendly bot capable of interacting with clients, negotiating with them and define payment amounts and dates.

The configuration and learning process is simple and efficient.
> 
> **Cons**: I really love the product, It would be great to implement in our organisation other features that we have not tried yet such as digital signature, chatbot and voice bot interaction.
> 
> I love the company and the product. I consider it one of the best allies to level up the collection and customer service processes.

-----

### "Excelente Servicio" — 4.0/5

> **Monica** | *15 August 2023* | Higher Education | Recommendation rating: 9.0/10
> 
> **Pros**: Me gusta la manera en que interactúa con los usuarios y la facilidad de uso.
> 
> **Cons**: Todavía le falta mejor la voz, la voz más natural.
> 
> Ha sido una experiencia muy agradable y una solución super eficiente para nosotros.

-----

Page: 1 / 2\
Next: [Next page](https://www.capterra.co.nz/software/170736/vozy?page=2)

## Links

- [View on Capterra](https://www.capterra.co.nz/software/170736/vozy)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/170736/Vozy/> |
| en-AE | <https://www.capterra.ae/software/170736/vozy> |
| en-AU | <https://www.capterra.com.au/software/170736/vozy> |
| en-CA | <https://www.capterra.ca/software/170736/vozy> |
| en-GB | <https://www.capterra.co.uk/software/170736/vozy> |
| en-IE | <https://www.capterra.ie/software/170736/vozy> |
| en-IL | <https://www.capterra.co.il/software/170736/vozy> |
| en-IN | <https://www.capterra.in/software/170736/vozy> |
| en-NZ | <https://www.capterra.co.nz/software/170736/vozy> |
| en-SG | <https://www.capterra.com.sg/software/170736/vozy> |
| en-ZA | <https://www.capterra.co.za/software/170736/vozy> |
| es | <https://www.capterra.es/software/170736/vozy> |
| es-AR | <https://www.capterra.com.ar/software/170736/vozy> |
| es-CL | <https://www.capterra.cl/software/170736/vozy> |
| es-CO | <https://www.capterra.co/software/170736/vozy> |
| es-CR | <https://www.capterra.co.cr/software/170736/vozy> |
| es-DO | <https://www.capterra.do/software/170736/vozy> |
| es-EC | <https://www.capterra.ec/software/170736/vozy> |
| es-MX | <https://www.capterra.mx/software/170736/vozy> |
| es-PA | <https://www.capterra.com.pa/software/170736/vozy> |
| es-PE | <https://www.capterra.pe/software/170736/vozy> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":null,"address":{"@type":"PostalAddress","addressLocality":null,"addressRegion":null,"postalCode":null,"streetAddress":null},"description":"Capterra New Zealand helps millions of people find the best business software with user reviews, ratings and price comparisons.","email":"info@capterra.co.nz","url":"https://www.capterra.co.nz/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@id":"https://www.capterra.co.nz/#organization","@type":"Organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra","https://www.instagram.com/capterra/","https://www.youtube.com/user/CapterraTV"]},{"name":"Vozy","description":"Vozy enables businesses to connect with prospects and clients through conversational AI and voice assistants across their existing channels. Allow your customers to self-serve with a voice bot that really works and seamlessly escalate to a human agent when needed. You can Sync Vozy with the tools you already use to make automation simpler than ever.\n\nWe integrate with GPT models to empower your business potential.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/0615a404-473a-4c3d-be87-bdc7c8c1cc36.jpeg","url":"https://www.capterra.co.nz/software/170736/vozy","@id":"https://www.capterra.co.nz/software/170736/vozy#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.co.nz/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.0,"bestRating":5,"ratingCount":7},"offers":{"price":"200","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"@id":"https://www.capterra.co.nz/software/170736/vozy#faqs","@type":"FAQPage","mainEntity":[{"name":"What Is Vozy?","@type":"Question","acceptedAnswer":{"text":"Vozy enables businesses to connect with prospects and clients through conversational AI and voice assistants across their existing channels. Allow your customers to self-serve with a voice bot that really works and seamlessly escalate to a human agent when needed. You can Sync Vozy with the tools you already use to make automation simpler than ever.We integrate with GPT models to empower your business potential.","@type":"Answer"}},{"name":"Who Uses Vozy?","@type":"Question","acceptedAnswer":{"text":"Vozy is ideal for enterprises from different industries that need to optimize their customer service channels to improve customer experiences while reducing costs through AI.","@type":"Answer"}}]},{"@id":"https://www.capterra.co.nz/software/170736/vozy#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Conversational AI Platforms","position":2,"item":"/directory/31596/conversational-ai-platform/software","@type":"ListItem"},{"name":"Vozy","position":3,"item":"/software/170736/vozy","@type":"ListItem"}]}]}
</script>