--- description: Learn more about SightCall price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: SightCall Pricing, Reviews & Features - Capterra New Zealand 2026 --- Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [SightCall](/software/170703/sightcall) # SightCall Canonical: https://www.capterra.co.nz/software/170703/sightcall Page: 1 / 2\ Next: [Next page](https://www.capterra.co.nz/software/170703/sightcall?page=2) > See more, solve faster, serve better. SightCall enables you to deliver instant service through enriched video and workflow experiences. > > Verdict: Rated **4.1/5** by 8 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses SightCall? Customer Service \& Field Service activities in manufacturing and heavy equipment, oil and utilities, healthcare and life sciences, insurance, and contact or support centers. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.1/5** | 8 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 3.9/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Sightcall ## Commercial Context - **Starting Price**: US$0.00 - **Pricing model**: Other (Free Trial) - **Pricing Details**: Please contact SightCall for pricing. - **Target Audience**: 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Brazilian Portuguese, Chinese, Dutch, English, European Portuguese, Finnish, French, German, Italian, Portuguese, Spanish, Traditional Chinese, Turkish - **Available Countries**: Afghanistan, Albania, American Samoa, Andorra, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belgium, Belize, Bermuda, Bhutan and 148 more ## Features - Access Controls/Permissions - Alerts/Escalation - CRM - Call Recording - Call Routing - Chat/Messaging - Collaboration Tools - Diagnostic Tools - File Sharing - Real-Time Chat - Real-Time Monitoring - Remote Access/Control - Remote Monitoring & Management - Reporting & Statistics - Reporting/Analytics - Screen Sharing - Session Recording - Surveys & Feedback - Troubleshooting ## Integrations (11 total) - CCC ONE - Five9 - Guidewire - Microsoft 365 - Microsoft Outlook - RDT - Salesforce Field Service - Salesforce Service Cloud - ServiceMax - ServiceNow - Zendesk Suite ## Support Options - Email/Help Desk - Knowledge Base ## Category - [Customer Service Software](https://www.capterra.co.nz/directory/22/customer-service/software) ## Related Categories - [Customer Service Software](https://www.capterra.co.nz/directory/22/customer-service/software) - [Call Centre Software](https://www.capterra.co.nz/directory/30007/call-center/software) - [Remote Support Software](https://www.capterra.co.nz/directory/30928/remote-support/software) ## Alternatives 1. [Zoho Assist](https://www.capterra.co.nz/software/181775/zoho-assist) — 4.7/5 (1374 reviews) 2. [TeamViewer ONE](https://www.capterra.co.nz/software/122252/teamviewer) — 4.6/5 (11620 reviews) 3. [AnyDesk](https://www.capterra.co.nz/software/149595/anydesk) — 4.6/5 (1781 reviews) 4. [Slack](https://www.capterra.co.nz/software/135003/slack) — 4.7/5 (24046 reviews) 5. [Iperius Remote](https://www.capterra.co.nz/software/219280/iperius-remote) — 4.3/5 (227 reviews) ## Reviews ### "SightCall is a Game Changer for Improving the Customer Experience" — 5.0/5 > **Eric** | *20 June 2025* | Automotive | Recommendation rating: 10.0/10 > > **Pros**: SightCall has an awesome product. We used it to remote diag customer issues. I can tell you, this is a game changer. Powerful enough for our technicians to get all of the information and views that they needed, yet simple enough that non-technical resources were able to work with it successfully. > > **Cons**: SightCall has to come up with a more integrated solution for long-term storage and image/media capture. We were required to do a significant amount of configuration in our Azure environments and never got it to work correctly. This second issue may already be resolved. We found that asking our customers to download the SightCall App led to greater issues. There are definitely benefits to using the app, especially related to connectivity. Our customer base was often perplexed by the steps they had to take. We quickly eliminated the app from our procedures and just went with sending our customer as link. > > There aren't many software companies anymore that actually deliver on the promises they make. SightCall absolutely does deliver. It is one of the elite companies that has a outstanding product that can greatly improve the way business is done. Even our account management team and sales reps were stellar. You will want to make sure you have rock solid processes defined and that your configurations in SightCall are completely dialed in so that you can provide a consistent and reliable customer experience. ----- ### "Multiple sessions" — 4.0/5 > **Sandeep** | *24 March 2022* | Printing | Recommendation rating: 10.0/10 > > **Pros**: The quality of the photos taken during the call is excellent and it saves a huge time. > > **Cons**: Once the call got disconnected due to any reason then local client cannot initiate the call we have to depend on remote client to start the call. When we have to start the new session we are forced to end the previous session and create the new code. We want to resume back to previous session after finishing the new session and that is not possible. We have to start afresh. > > Very Good ----- ### "Good" — 4.0/5 > **John** | *24 March 2022* | Printing | Recommendation rating: 7.0/10 > > **Pros**: Easy for photo taken at the field site. > > **Cons**: No have history ticket number was stored > > Very stable connection ----- ### "Sightcall review" — 4.0/5 > **Wisnumahendrata** | *23 March 2022* | Printing | Recommendation rating: 9.0/10 > > **Pros**: it makes remote troubleshooting easier, i feel like being onsite > > **Cons**: And it’s highly possible that we need to send some snapshots to the customer. I would propose that it’s possible to send snapshots via text message function. On the other hand, maybe we need to send a document/file for the customer as a reference. For example, part of the operating/maintenance manual. And it would also be helpful if the customer could save it for further reference. > > Overall, it's a useful application. However, in our region, I personally feel like battling against messengers such as Whatsapp, Line, etc. So, in general, I do hope that sending files, snapshots, etc, is also integrated in the texting function, similar like the mentioned messenger applications. ----- ### "sight call review" — 4.0/5 > **Peter** | *24 March 2022* | Printing | Recommendation rating: 8.0/10 > > **Pros**: Seeing what is actually on the press is a huge factor in troubleshooting. Tool is very helpful if our own remote capability are not functional. > > **Cons**: if wyfi is weak then it is not worth while using the tool > > diagnose technical problems with large printing presses is difficult. Sight call helps seeing and guiding the customer to resolve issues. ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.co.nz/software/170703/sightcall?page=2) ## Links - [View on Capterra](https://www.capterra.co.nz/software/170703/sightcall) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data