---
description: Learn more about TextBox price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: TextBox Pricing, Reviews & Features - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [SMS Marketing Software](/directory/30842/sms-marketing/software) > [TextBox](/software/170588/textbox)

# TextBox

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> TextBox text enables existing business landline, VoIP and toll-free telephone numbers for efficient 2-way communications by text.
> 
> Verdict: Rated **4.7/5** by 23 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses TextBox?

TextBox primarily serves small businesses that need to communicate WITH their customers in a more efficient way than telephone or email. Applications include customer service, notifications and alerts

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.7/5** | 23 Reviews |
| Ease of Use | 4.5/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 4.7/5 | Based on overall reviews |
| Features | 4.2/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: TextBox
- **Location**: Tallahassee, US
- **Founded**: 1994

## Commercial Context

- **Starting Price**: US$39.00
- **Pricing model**: Flat Rate (Free Trial)
- **Pricing Details**: Basic/Personal (single user): $39/month

Small Business (1-10 users): $69/month

Business Plus (unlimited users): $129/month

Discounts are available for multiple numbers \& quarterly or annual payment.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: Canada, United States

## Features

- 2-Way Messaging
- Automated Responses
- Contact Management
- Message Personalisation
- Scheduled Messaging

## Integrations (1 total)

- Zapier

## Support Options

- Email/Help Desk
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [SMS Marketing Software](https://www.capterra.co.nz/directory/30842/sms-marketing/software)

## Alternatives

1. [Kangaroo](https://www.capterra.co.nz/software/149363/kangaroo-rewards) — 4.9/5 (248 reviews)
2. [GoReminders](https://www.capterra.co.nz/software/154785/goreminders) — 4.8/5 (255 reviews)
3. [Birdeye](https://www.capterra.co.nz/software/152997/birdeye) — 4.7/5 (702 reviews)
4. [Omnisend](https://www.capterra.co.nz/software/153508/omnisend) — 4.7/5 (836 reviews)
5. [Marketing 360](https://www.capterra.co.nz/software/148516/marketing-360) — 4.5/5 (1132 reviews)

## Reviews

### "Overall ok experience" — 3.0/5

> **Jasmine** | *15 April 2025* | Hospital & Health Care | Recommendation rating: 5.0/10
> 
> **Pros**: Up and coming sms data base that could use some work. Overall ok experience using this sms platform.
> 
> **Cons**: Could use an update on the look and be modernized. Alot of the design looks dated.
> 
> Overall good sms tool but needs a new layout or design that aligns with the new generation.

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### "TextBox is Comitted" — 5.0/5

> **Wil** | *1 February 2018* | Recommendation rating: 10.0/10
> 
> **Pros**: Personalized service, live support, longevity and accessibility. I also know the team well and consider them to be 100% ethical and honest, which is really a breath of fresh air these days\!
> 
> **Cons**: There really aren't any negatives other than cost, which is not to say they are "pricey" but I'm extremely cheap and want everything for free. Obviously, that's not possible where quality of service is required.

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### "Very happy with TextBox" — 5.0/5

> **David** | *2 October 2019* | Financial Services | Recommendation rating: 10.0/10
> 
> **Pros**: Easy to use. Customer support is always there if we have questions. Price.
> 
> **Cons**: Pretty basic. The overall look could use a facelift. Kind of old school looking.
> 
> We have been using Textbox in all our offices for several years. We have been very happy with it and the customer support that we get we have questions. The interface is very, very basic but its a good thing. The only thing I would say is it could use a face lift to make it look more sexy but this does not affect the functionality of the program in any way. We did move over from another program and were very pleased with the pricing of Textbox.

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### "Easy to use" — 5.0/5

> **Beth** | *11 October 2019* | Retail | Recommendation rating: 10.0/10
> 
> **Pros**: Makes life so much easier to be able to text back and forth with customers instead of phone calls.  No one likes to answer the phone and you have to wait for voice mail, and many times they don't even listen.  Everyone texts and makes us more efficient.  We use it every day, 20+ a day.
> 
> **Cons**: It doesn't show text history easily.  You have to send a text to the person for previous history to show up on older texts.  High cost to add picture attachments (which we don't use).
> 
> They've always been attentive and helpful.

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### "Game Changer" — 5.0/5

> **Nicolas** | *3 October 2019* | Banking | Recommendation rating: 10.0/10
> 
> **Pros**: TextBox is easy to use for employees and members absolutely love the ability to text us. I also love the scheduled text ability and the auto-responders.
> 
> **Cons**: It works wonderfully, but if I HAD to say that there's a "Con", I'd say it's not as "pretty" as it could be. Like I said though, it works absolutely great and this one small item does not affect my A+ rating of them. Now that I think of it, maybe it's a good thing it has this simple look - it is incredibly easy to use because of it\!
> 
> TextBox gives us the ability to communicate with our members how THEY want to communicate. Not only is it convenient and members love it, but it also is excellent for keeping track of conversations and looking back at them when needed. We use TextBox literally every department of the credit union. From lending and collections to credit/debit and Member Service.

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## Links

- [View on Capterra](https://www.capterra.co.nz/software/170588/textbox)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/170588/TextBox/> |
| en-AE | <https://www.capterra.ae/software/170588/textbox> |
| en-AU | <https://www.capterra.com.au/software/170588/textbox> |
| en-CA | <https://www.capterra.ca/software/170588/textbox> |
| en-GB | <https://www.capterra.co.uk/software/170588/textbox> |
| en-IE | <https://www.capterra.ie/software/170588/textbox> |
| en-IL | <https://www.capterra.co.il/software/170588/textbox> |
| en-IN | <https://www.capterra.in/software/170588/textbox> |
| en-NZ | <https://www.capterra.co.nz/software/170588/textbox> |
| en-SG | <https://www.capterra.com.sg/software/170588/textbox> |
| en-ZA | <https://www.capterra.co.za/software/170588/textbox> |
| fr | <https://www.capterra.fr/software/170588/textbox> |
| fr-BE | <https://fr.capterra.be/software/170588/textbox> |
| fr-CA | <https://fr.capterra.ca/software/170588/textbox> |
| fr-LU | <https://www.capterra.lu/software/170588/textbox> |
| it | <https://www.capterra.it/software/170588/textbox> |

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