Who Uses Opsgenie?
SMB and Mid & Enterprise
What Is Opsgenie?
Opsgenie is a modern incident management and response solution for operating always-on services. We empower Dev and Ops teams to plan for service disruptions and stay in control during incidents. Opsgenie centralizes alerts, notifies the right people reliably, and enables them to take rapid action. Our deep integrations with 200+ ITSM tools enable you to break down silos between Dev and IT Teams, correlate incidents to code deployments, and easily measure the full impact of a major incident.
Opsgenie Details
Atlassian
https://www.opsgenie.com
Founded 2013
Opsgenie pricing overview
See pricing plansOpsgenie has a free version and offers a free trial. Opsgenie paid version starts at US$9.00/month.
Starting Price
US$9.00/month See pricing details
Pricing Details
https://www.atlassian.com/software/opsgenie/pricing
Free Version
Yes
Free Trial
Yes, get a free trial
Opsgenie deployment and support
Support
- 24/7 (Live Rep)
- Business Hours
- Online
Deployment
- Cloud, SaaS, Web
- Mobile - iOS Native
- Mobile - Android Native
Training
- Live Online
- Webinars
- Documentation
Opsgenie Features
Application Performance Management Tools
- Baseline Manager
- Diagnostic Tools
- Full Transaction Diagnostics
- Performance Control
- Resource Management
- Root-Cause Diagnosis
- Server Performance
- Trace individual transactions
Business Continuity Software
- Backup Log
- Backup Scheduling
- Compression
- Continuous Backup
- Encryption
- Incremental Backup
- Local Server Options
- Multiple System Support
- Remote Server Options
- Secure Data Storage
- Web Access / Restoration
DevOps Tools
- Approval Workflow
- Dashboard
- KPIs
- Policy Management
- Portfolio Management
- Prioritisation
- Release Management
- Timeline Management
- Troubleshooting Reports
Emergency Notification Software
- Contact Management
- Geo Targeting
- Mass Notifications
- Scenario Planning
- Templates
- Two-Way Communication
Help Desk Software
- Alerts / Escalation
- Automated Routing
- Call Centre Management
- Customisable Branding
- Document Storage
- Email Integration
- IT Asset Management
- Interaction Tracking
- Knowledge Base Management
- Macros/Templated Responses
- Multi-Channel Communication
- Network Monitoring
- Real-time Chat
- Remote Access/Control
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Social Media Integration
- Ticket Management
- Workflow Configuration
IT Management Software
- Access Controls/Permissions
- Capacity Management
- Compliance Management
- Inventory Management
- Issue Auditing
- License Management
- Maintenance Scheduling
- Patch Management
- Remote Access/Control
ITSM Tools
- Asset Tracking
- Availability Management
- Change Management
- Configuration Management
- Contract/License Management
- Incident Management
- Problem Management
- Project Management
- Release & Deployment Management
- Self Service Portal
Incident Management Software
- Audit Trail
- Corrective and Preventive Actions (CAPA)
- Disaster Recovery
- IT Incident Management
- Incident Reporting
- Investigation Management
- OSHA Compliance
- Safety Incident Management
- Task Management
Log Management Software
- Archiving & Retention
- Audit Trail
- Compliance Reporting
- Data Visualisation
- Event Logs
- Log Collection
- Remediation Management
- Server Logs
- Threshold Alerts
Network Monitoring Tools
- Bandwidth Monitoring
- Baseline Manager
- Dashboard
- IP Address Monitoring
- Internet Usage Monitoring
- Network Diagnosis
- Network Resource Management
- SLA Monitoring
- Server Monitoring
- Uptime Monitoring
- Web Traffic Reporting
Scheduling Software
- Alerts/Notifications
- Appointment Scheduling
- Automated Scheduling
- Class Scheduling
- Employee Scheduling
- Facility Scheduling
- Group Scheduling
- Multi-Location
- Real-time Scheduling
- Resource Scheduling
- Room Booking Management
Server Management Software
- CPU Monitoring
- Credential Management
- Email Monitoring
- Event Logs
- Patch Management
- Scheduling
- Server Monitoring
- Virtual Machine Monitoring
Website Monitoring Software
- Alerts/Notifications
- Availability Testing
- Event Logs
- FTP Monitoring
- Mail Server Monitoring
- Maintenance Scheduling
- Performance Metrics
- Real Time Monitoring
- Transaction Monitoring
- Uptime Reporting
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Opsgenie Reviews
Read all reviewsOverall rating
Average score
Fernando S.
-
Overall Rating5 /5
-
Ease of Use5 /5
-
Features & Functionality5 /5
-
Customer Support5 /5
-
Value for Money5 /5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 31/07/2018
"A most have"
Comments: I've been a loyal customer of OpsGenie for almost three years now and I like to product so much that I wrote an integration with spring-boot-admin a year ago that now is used by many others. really great product
Pros: I like the easy of use and most of all It never fails to deliver a message, Great UX and full of features
Cons: I would like to have notification rules for how and when to receive some sort of events right now there is only one way of doing this but, that is something that would be ok to have but I'm very happy with the product
- Reviewer Source
- Reviewed on 31/07/2018
Joshua V.
-
Overall Rating5 /5
-
Ease of Use4 /5
-
Features & Functionality5 /5
-
Customer Support4 /5
-
Value for Money5 /5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 5/03/2020
"OpsGenie Journey"
Comments: We needed a way to monitor our infrastructure over the weekend without having to pay someone to physically sit in the building. So we first tried a company would would make a physically phone call to us when an alert went critical. Over time the problem with that was you had to employ a person to make that phone call and it was an expensive option as well. We needed a better ROI on what we were spending.
Pros:
Powerful tool to route alerts to different teams. (Phone, Text and Email)
Setting up schedules and teams
Cost is very affordable and you get economies of scale the more people you put on the account and begin using it.
Cons:
The filtering of who gets the alerts can be a bit confusing, it does take some time to get used to the setup and configuration of how they do things.
I wish there was an official on boarding program. For example I would have like to have OpsGenie tell me, ok now that you are a customer and based on all the experienced we've gathered you need to do "10 things". Process items, procedures, best practices etc. Because we basically learned as we went and while the product was relatively easy to use it would have been nice to have that instruction at the beginning.
- Reviewer Source
- Reviewed on 5/03/2020
Verified Reviewer
-
Overall Rating5 /5
-
Ease of Use3 /5
-
Features & Functionality5 /5
-
Customer Support4 /5
-
Value for Money4 /5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 31/07/2018
"Informational"
Comments: Great product .great value
Pros: Easy usage. Good interface. Lot of info I'm one screen
Cons: Renewal process is nor simple. You need to improve the process.
- Reviewer Source
- Reviewed on 31/07/2018
Verified Reviewer
-
Overall Rating4 /5
-
Ease of Use4 /5
-
Features & Functionality4 /5
-
Customer Support5 /5
-
Value for Money5 /5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 24/09/2020
"Basic incident management platform for startups"
Comments: Satisfied given the amount of money we pay with them
Pros: What I like the most about OpsGenie is its notification system. It has built-in SMS notification system, no need to integrate with other platforms & no need to pay extra. It comes with unlimited SMS notification (depending on your plan of course). Also, OpsGenie can notify you via phone call for critical alerts.
Cons: One thing OpsGenie is missing is alerts correlation. Basically OpsGenie just receives alerts and notify relative teams according to your notification rule. It would be better if OpsGenie has alerts correlation platform to deduplicate noise alarms
- Reviewer Source
- Reviewed on 24/09/2020
Phil A.
-
Overall Rating5 /5
-
Ease of Use5 /5
-
Features & Functionality5 /5
-
Customer Support5 /5
-
Value for Money5 /5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 3/08/2018
"OpsGenie is a no-brainer"
Comments: We use OpsGenie to collect messages from multiple endpoints and manage rules for alerting. Basically our pager duty. Also use the Heartbeats feature for missed execution monitoring.
Pros: The pricing came in below Pagerduty by quite a bit and the features were much more plentiful. Really like the Heartbeats feature.
Cons: I really don't have anything negative to say. It's been an excellent experience with the product since day 1. Any (minor) troubles I've had turned out to be something I was doing wrong.
- Reviewer Source
- Reviewed on 3/08/2018
