--- description: Learn more about OpsGenie price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: OpsGenie Pricing, Reviews & Features - Capterra New Zealand 2026 --- Breadcrumb: [Home](/) > [Team Communication Software](/directory/31033/team-communication/software) > [OpsGenie](/software/170236/opsgenie) # OpsGenie Canonical: https://www.capterra.co.nz/software/170236/opsgenie Page: 1 / 7\ Next: [Next page](https://www.capterra.co.nz/software/170236/opsgenie?page=2) > Opsgenie is a modern incident management and response solution for operating always-on services. > > Verdict: Rated **4.6/5** by 154 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses OpsGenie? SMB and Mid \& Enterprise ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 154 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Atlassian - **Location**: San Francisco, US - **Founded**: 2013 ## Commercial Context - **Starting Price**: US$11.55 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: Start for free and scale as you grow. Opsgenie offers various plans for teams of different sizes and maturity. https://www.atlassian.com/software/opsgenie/pricing We also offer volume discounts for larger teams, use the price calculator on our pricing page for more information. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Austria, Belgium, Brazil, Canada, Denmark, Finland, France, Germany, Iceland, India, Ireland, Italy, Japan, Luxembourg, Netherlands, New Zealand, Norway, Spain, Sweden and 3 more ## Features - Activity Dashboard - Alerts/Escalation - Alerts/Notifications - Audit Trail - Calendar Management - Collaboration Tools - Communications Management - Corrective and Preventive Actions (CAPA) - Dashboard - Event Logs - Incident Management - Incident Reporting - Issue Auditing - Mobile Access - Monitoring - Multi-Channel Communication - On Call Scheduling - Prioritisation - Real-Time Monitoring - Real-Time Notifications - Reminders - Reporting/Analytics - Root Cause Analysis - Scenario Planning - Scheduling - Server Monitoring - Service Level Agreement (SLA) Management - Status Tracking - Templates - Uptime Reporting - Video Conferencing ## Integrations (97 total) - Airbrake - AlertSite Website Performance - Amazon CloudWatch - Amazon EC2 - Amazon RDS - Amazon SES - Apica - AppDynamics - AppOptics - AppSignal - Atatus - Auvik - Bamboo - BigPanda - Bitbucket ... and 82 more integrations ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Team Communication Software](https://www.capterra.co.nz/directory/31033/team-communication/software) ## Related Categories - [Team Communication Software](https://www.capterra.co.nz/directory/31033/team-communication/software) - [DevOps Tools](https://www.capterra.co.nz/directory/31120/devops/software) - [Website Monitoring Software](https://www.capterra.co.nz/directory/10021/website-monitoring/software) - [Log Management Software](https://www.capterra.co.nz/directory/30856/log-management/software) - [IT Management Software](https://www.capterra.co.nz/directory/10001/it-management/software) ## Alternatives 1. [ManageEngine OpManager](https://www.capterra.co.nz/software/168854/manageengine-opmanager) — 4.5/5 (259 reviews) 2. [Site24x7](https://www.capterra.co.nz/software/168192/site24x7) — 4.7/5 (344 reviews) 3. [Atera](https://www.capterra.co.nz/software/144309/atera) — 4.5/5 (446 reviews) 4. [ManageEngine OpManager MSP](https://www.capterra.co.nz/software/212602/manageengine-opmanager-msp) — 4.4/5 (72 reviews) 5. [NinjaOne](https://www.capterra.co.nz/software/165889/ninjaone) — 4.7/5 (282 reviews) ## Reviews ### "Solve issues and collaborate with team for resolution right there and then" — 5.0/5 > **John Epok** | *16 May 2024* | Telecommunications | Recommendation rating: 8.0/10 > > **Pros**: - very straightforward incident tracking - immediate alerts sent to commanders and people to ensure collaboration leading to resolution - mobile alerts to ensure people are notified even when they're away from their desktops > > **Cons**: - mobile alerts can be annoying sometimes > > Overall experience with OPSGenie is good as it has helped us to effectively manage incidents and ensure resolution from POCs. ----- ### "Is good for alerts ntofications" — 4.0/5 > **Tamer** | *30 April 2025* | Retail | Recommendation rating: 9.0/10 > > **Pros**: The service was straightforward: send a notification when an alert goes off, and it is easy to create layers of escalation > > **Cons**: Reporting was a nightmare, as the list of users and groups wasn't available, and creating incidents was complicated. > > My experience in two companies, OpsGenie is good, but they can improve to be more than just alerting, to be used for incident managment. ----- ### "OpsGenie... basic" — 2.0/5 > **Verified Reviewer** | *3 August 2025* | Information Services | Recommendation rating: 5.0/10 > > **Pros**: I didn't like too much about OpsGenie other than it was easy to integrate with other Atlassian products. > > **Cons**: It was very simplistic and basic compared to PagerDuty, I hope the price reflected that. I would prefer PD over OpsGenie. > > I was on a team which transitioned PagerDuty to OpsGenie and then a few months later back to PagerDuty. ----- ### "A very stable tried and true solution to alerts" — 4.0/5 > **Ash** | *10 November 2025* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: The app is very stable and works well on both Android and iOS. The options to integrate are vast and have the ability to connected to almost anything you want to monitor and alerting is amazing > > **Cons**: I am concerned about what the migration to Atlassian is going to do for the app and the integrations. Depending on what you're integrating the learning curve is could be high. > > Overall, everything works well and stays working long term. The ability for our team to collaborate during an outage is the most helpful. We could not live without it. ----- ### "Solid market contender" — 4.0/5 > **Jarosław** | *6 March 2025* | Translation & Localisation | Recommendation rating: 7.0/10 > > **Pros**: What I like the most about OpsGenie is its ability to integrate with other tools our company is using, e.g. Slack and Icinga. > > **Cons**: Relatively limited options to customize alerts and other aspects of the tool. > > OpsGenie is a great tool for the proactive monitoring of your infrastructure. If your agents spend a decent amount of time in Slack, OpsGenie can notify them about detected issues via notifications. It also allows them to acknowledge alerts and manage things via a simple Slack command. An escalation mechanism that enables making automatic escalation calls to stakeholders allowed us to avoid human errors and to act where the on-call agent did not react. A big plus is its integration with Jira Service Management and the ability to create tickets whenever an issue is detected. ----- Page: 1 / 7\ Next: [Next page](https://www.capterra.co.nz/software/170236/opsgenie?page=2) ## Links - [View on Capterra](https://www.capterra.co.nz/software/170236/opsgenie) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data