--- description: Learn more about Contact Center as a Service (CCaaS) price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Contact Center as a Service (CCaaS) Pricing, Reviews & Features - Capterra New Zealand 2026 --- Breadcrumb: [Home](/) > [Unified Communications Software](/directory/31035/unified-communications/software) > [Contact Center as a Service (CCaaS)](/software/169024/call-center) # Contact Center as a Service (CCaaS) Canonical: https://www.capterra.co.nz/software/169024/call-center Page: 1 / 2\ Next: [Next page](https://www.capterra.co.nz/software/169024/call-center?page=2) > Evolve IPs cloud-compliant omnichannel contact center provides businesses with access to broad range of enterprise-grade features. > > Verdict: Rated **4.0/5** by 21 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Contact Center as a Service (CCaaS)? Call center with Omnichannel needs, Multi-location call center, Call center with seasonal needs, Call center with agents working from home, Call centers that are moving or experiencing growth ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.0/5** | 21 Reviews | | Ease of Use | 3.8/5 | Based on overall reviews | | Customer Support | 4.0/5 | Based on overall reviews | | Value for Money | 3.7/5 | Based on overall reviews | | Features | 3.9/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Evolve IP - **Founded**: 2011 ## Commercial Context - **Starting Price**: US$85.00 - **Pricing model**: Per User - **Pricing Details**: Please contact Evolve IP directly for pricing details. - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - Automatic Call Distribution - CRM - Call Logging - Call Monitoring - Call Recording - Call Routing - Call Scripting - Campaign Management - Computer Telephony Integration - IVR - Predictive Dialer - Queue Management - Reporting/Analytics ## Support Options - Email/Help Desk - Phone Support - 24/7 (Live rep) ## Category - [Unified Communications Software](https://www.capterra.co.nz/directory/31035/unified-communications/software) ## Related Categories - [Unified Communications Software](https://www.capterra.co.nz/directory/31035/unified-communications/software) - [Virtualization Software](https://www.capterra.co.nz/directory/30618/virtualization/software) - [Call Centre Software](https://www.capterra.co.nz/directory/30007/call-center/software) - [Call Center Workforce Management Software](https://www.capterra.co.nz/directory/32607/call-center-workforce-management/software) - [Auto Dialer Software](https://www.capterra.co.nz/directory/30999/auto-dialer/software) ## Alternatives 1. [3CX](https://www.capterra.co.nz/software/158704/3cx) — 4.4/5 (465 reviews) 2. [DialedIn CCaaS](https://www.capterra.co.nz/software/29589/callcenternow) — 4.8/5 (314 reviews) 3. [Aircall](https://www.capterra.co.nz/software/144486/aircall) — 4.2/5 (458 reviews) 4. [Convoso](https://www.capterra.co.nz/software/76768/cloud-predictive-dialer) — 4.5/5 (386 reviews) 5. [Readymode](https://www.capterra.co.nz/software/136728/readymode) — 4.6/5 (136 reviews) ## Reviews ### "Great tool to use" — 5.0/5 > **Verified Reviewer** | *5 March 2019* | Nonprofit Organisation Management | Recommendation rating: 10.0/10 > > **Pros**: software was easy to learn. had a lot more features then the software we used previously > > **Cons**: there was a lot of features and showing the folks how to use it was the worst part. not cause the software but more the users having a million questions that they already asked. > > we used it for a few years with no issues. manager was able to jump on calls to listen for training and could get tons of useful stats from the reports. ----- ### "Helping business productivity everyday" — 4.0/5 > **Gopal** | *16 March 2019* | Insurance | Recommendation rating: 8.0/10 > > **Pros**: I use Call center meeting room, IP telephone and advanced scheduling and call forwarding system everyday so as to be able to respond to tickets 24x7. > > **Cons**: I'd like to do self care and a lot of self care items are in the admin and I have to ask the admin. > > We are in the insurance business where timely posting of payments and response to inquiries is a business necessity and Call Center is an essential tool. ----- ### "Relyance Bank Survey ECS" — 4.0/5 > **Andy** | *24 January 2024* | Banking | Recommendation rating: 7.0/10 > > **Pros**: We used 8x8 before, so we were happy that Evolve ECS had all the same features we needed. The pricing was much better than 8x8 and the Support has been 100x better. We had significant struggles with 8x8 Support, even at the management level. > > **Cons**: The tool set for administering ECS is extremely difficult to navigate. It seems to be built on older technology. We also have to use multiple different username and passwords to manage the full suite of products. > > With in the first few months of going live we experienced 2-3 outages that impacted our customers' ability to reach us. More recently things have stabilized, but we had a rough start. ----- ### "Potential..." — 3.0/5 > **Jeanetta** | *8 March 2019* | Insurance | Recommendation rating: 5.0/10 > > **Pros**: Reporting Capabilities. Potential. Monitoring Wallboard > > **Cons**: Not very user Friendly. Quirky. Issues with things, like lingering "ghost" calls,that happen without full explanation. > > Customer Service will assist but often after escalation to a Tech or ore knowledgeable rep. Functionality is acceptable for the most part. I believe the system has potential to do exactly what we need it to but I would like to be able to make the adjustments personally rather than opening a ticket. If a ticket is resolved, for something I have the capability of doing, I'd like to be taught how to do it, so I am aware how to manage the problem, should it recur. ----- ### "Service review" — 4.0/5 > **brian** | *1 March 2024* | Building Materials | Recommendation rating: 3.0/10 > > **Pros**: I love the agent and supervisor portal, and the ease of use. Reporting is very robust as well > > **Cons**: originally, i didnt like the tech support, but that has come around to being quite good now. ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.co.nz/software/169024/call-center?page=2) ## Links - [View on Capterra](https://www.capterra.co.nz/software/169024/call-center) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | pt | | | pt-PT | | ----- ## Structured Data