Who Uses SeamlessDesk?

SeamlessDesk was specifically designed for internal IT departments, allowing them to respond to tickets, manage assets, and publish support articles. SD works with organizations in every industry.

What Is SeamlessDesk?

SeamlessDesk is an affordable cloud-based service desk software. Respond to tickets with Help Desk, manage assets with Asset Manager, publish support articles with Knowledge Base, and much more. SeamlessDesk allows you to achieve your company's service objectives with intuitive and fully-featured software. Unlike other service desk software solutions, SeamlessDesk does not restrict you with high priced plans in order for you to access the features you want or need.

SeamlessDesk Details

Seamless Desk

https://www.seamlessdesk.com

Founded 2017

-thumb
-thumb
-thumb
-thumb
-thumb

SeamlessDesk pricing overview

See pricing plans

SeamlessDesk has a free version and offers a free trial. SeamlessDesk paid version starts at US$20.00/month.


Starting Price

US$20.00/month See pricing details

Pricing Details

Flexible pricing options. Priced per Agent per month. No hidden fees.

Free Version

Yes

Free Trial

SeamlessDesk deployment and support

Support

  • Business Hours
  • Online

Deployment

  • Cloud, SaaS, Web
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Documentation

SeamlessDesk Features

  • Alerts / Escalation
  • Automated Routing
  • Call Centre Management
  • Customisable Branding
  • Document Storage
  • Email Integration
  • IT Asset Management
  • Interaction Tracking
  • Knowledge Base Management
  • Macros/Templated Responses
  • Multi-Channel Communication
  • Network Monitoring
  • Real-time Chat
  • Remote Access/Control
  • Reporting/Analytics
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Social Media Integration
  • Ticket Management
  • Workflow Configuration

View full list of Help Desk Software

  • Audit Management
  • Compliance Tracking
  • Configuration Management
  • Contract/License Management
  • Cost Tracking
  • Inventory Management
  • Maintenance Management
  • Procurement Management
  • Requisition Management
  • Supplier Management

View full list of IT Asset Management Software

  • Contract Management
  • IT Asset Management
  • Incident Management
  • Knowledge Management
  • Release Management
  • Self Service Portal
  • Service Catalog
  • Service Reporting
  • Ticket Management

View full list of IT Service Software

  • CMDB
  • Change Management
  • IT Asset Management
  • Incident Management
  • Knowledge Base
  • Mobile Access
  • Procurement Management
  • Remote Control
  • SLA Management
  • Self Service Portal

View full list of Service Desk Software

SeamlessDesk Alternatives - Capterra New Zealand 2021

More SeamlessDesk alternatives

SeamlessDesk Reviews

Read all reviews

Overall rating

4.6/5

Average score

Ease of Use 4.8
Customer Service 4.8
Features 4.5
Value for Money 4.8

Review software

Share your experiences with other software buyers.

Write a Review!
Jeffrey N.
Project Manager
Mining & Metals, 201-500 Employees
Used the Software for: 1-5 months
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 28/08/2020

"Great Service Desk software if you care about associating assets to tickets"

Comments: They have been great to work with. They communicate very well and always have the answers when I need help.

Pros: The most powerful features that SeamlessDesk offers is the Help Desk (ticketing system) and Asset Management. SeamlessDesk does a fantastic job tying these two together. It is incredibly simple to associate tickets to end-user assets. By doing that, it allows the team to identify issues and quickly solve problems. I have used several Service Desk solutions in the past, and SeamlessDesk is by far the most intuitive and powerful when it comes to asset management and ticketing. Another huge positive for SeamlessDesk is its affordable price. Most companies would charge $60 to $100 per agent for the level of features and functionality that SeamlessDesk offers for 1/3 of the cost. They don't have different pricing tiers, and their pricing is straightforward. If you need an affordable yet powerful Service Desk solution, I haven't been able to find anything better than SeamlessDesk. Lastly, I would like to mention SeamlessDesk's customer support. They have been truly amazing. They are super quick to respond and have the answers that I need to solve my problem. You don't have to jump through hoops to get your issue solved, and they are very engaging. I have gone days without an answer with other Service Desk companies, but SeamlessDesk is on the ball when it comes to supporting their users and taking care of their problems.

Cons: SeamlessDesk says that the software is a "Service Desk" software solution, but it lacks a few traditional Service Desk features and capabilities. When engaging with their support, they have made it clear that they plan to add these additional features in the coming months so that their platform offers similar services that some of their competitors offer—they even provided me with a roadmap so that I know when those features will be released.

  • Reviewer Source 
  • Reviewed on 28/08/2020
Jonathon S.
IT Systems Architect
Chemicals, 201-500 Employees
Used the Software for: 1-5 months
  • Overall Rating
    4 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    4 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 16/12/2020

"Seamless Desk"

Pros: Seamless desk has all the basic features of a help desk platform that is easy to set up, use, and manage. During our trial and implementation support has been fantastic! Problems, concerns and questions get resolved in a a timely manner. The company is very open with where they are headed as far as future development and very receptive to ideas and input from customers.

Cons: Seamless desk is a relatively new platform, as such it isn't a swiss army knife IT solution. It does a good job managing tickets and assets but does not include other ITSM concepts such as Change Management, Problem Management, Incident Management, etc. With that being said they are coming. They have outlined a plan to include all those features in the coming months. If you are a large IT organization looking for an ITSM platform this isn't ready yet.

  • Reviewer Source 
  • Reviewed on 16/12/2020
Haris H.
CeO
Marketing & Advertising, 11-50 Employees
Used the Software for: 1-5 months
  • Overall Rating
    1 /5
  • Ease of Use
    1 /5
  • Features & Functionality
    1 /5
  • Customer Support
    1 /5
  • Value for Money
    1 /5
  • Likelihood to Recommend
    0/10
  • Reviewer Source 
  • Reviewed on 12/11/2019

"Worst onvestment ever and worst customer care ever"

Comments: Avoid it, no u dersta dong for users, eager for money and do not care for customers

Pros: Nothing, biggest dissapointment ever, huge problems with customer care and lack of communicatio and u drestanding

Cons: Customer care, avoid this software! Do not try to communicare with them because they do not care, they care only for money

Vendor Response

by Seamless Desk on 4/05/2020

Hello Haris,

We are sorry that you had a bad experience with our software. We were looking through our customers and we are not able to find any account with your name or company. Can you let us know what email you registered with us?

  • Reviewer Source 
  • Reviewed on 12/11/2019
Sonja V.
Helpdesk Manager
Government Administration, 501-1,000 Employees
Used the Software for: 1-5 months
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 16/12/2020

"Product is simple enough for our users, but goes beyond a ticketing system"

Comments: We couldn’t be more pleased with the product and support. The response time is fast and support has been extremely open to product requests for us. The product is simple enough for our users, but goes beyond a ticketing system to meet the needs of our admin staff. The Projects module is a big hit for our teams implementing infrastructure and large scale software products. The transparency on these projects has really helped us collaborate resources. In addition, there is a "contracts" module that allows us to track software maintenance contracts and has the ability to tie assets and vendors to those specific contracts.

Pros: The collaboration and transparency across our IT staff has increased dramatically. The ability to assign multiple tickets and assets to ONE ticket is a game changer and the built in "task scheduler" allows our technicians to stay on track.

Cons: There is nothing not to like. Support is quick to respond and open to product changes to meet the needs of individual organizations.

  • Reviewer Source 
  • Reviewed on 16/12/2020
Will S.
Owner
Real Estate, 2-10 Employees
Used the Software for: 1+ year
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 26/08/2020

"SeamlessDesk is a great small to medium size company help desk solution"

Comments: We've had a great experience with SeamlessDesk. It was easy to setup and use and the developers respond directly to our questions and requests.

Pros: SeamlessDesk makes it extremely easy for our IT department to track, communicate and solve our help desk tickets. We love the website and mobile app. Advanced features and great support for a price that is extremely competitive. Highly recommended.

Cons: There's not much to not like. We had some hiccups with some emails looping but they fixed is quickly.

  • Reviewer Source 
  • Reviewed on 26/08/2020