Who Uses SeamlessDesk?
SeamlessDesk was specifically designed for internal IT departments, allowing them to respond to tickets, manage assets, and publish support articles. SD works with organizations in every industry.
What Is SeamlessDesk?
SeamlessDesk is an affordable cloud-based service desk software. Respond to tickets with Help Desk, manage assets with Asset Manager, publish support articles with Knowledge Base, and much more. SeamlessDesk allows you to achieve your company's service objectives with intuitive and fully-featured software. Unlike other service desk software solutions, SeamlessDesk does not restrict you with high priced plans in order for you to access the features you want or need.
SeamlessDesk Details
Seamless Desk
https://www.seamlessdesk.com
Founded 2017
SeamlessDesk Pricing Overview
SeamlessDesk has a free version and offers a free trial. SeamlessDesk paid version starts at US$20.00/month.
Starting Price
US$20.00/month
See pricing details
Pricing Details
Flexible pricing options. Priced per Agent per month. No hidden fees.
Free Version
Yes
Free Trial
Yes, get a free trial
Deployment
Cloud, SaaS, Web
Mobile - iOS Native
Mobile - Android Native
Training
In Person
Live Online
Documentation
Support
Business Hours
Online
SeamlessDesk Features
Help Desk Software
- Alerts / Escalation
- Automated Routing
- Call Centre Management
- Customisable Branding
- Document Storage
- Email Integration
- IT Asset Management
- Interaction Tracking
- Knowledge Base Management
- Macros/Templated Responses
- Multi-Channel Communication
- Network Monitoring
- Real-time Chat
- Remote Access/Control
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Social Media Integration
- Ticket Management
- Workflow Configuration
IT Asset Management Software
- Audit Management
- Compliance Tracking
- Configuration Management
- Contract/License Management
- Cost Tracking
- Inventory Management
- Maintenance Management
- Procurement Management
- Requisition Management
- Supplier Management
IT Service Software
- Contract Management
- IT Asset Management
- Incident Management
- Knowledge Management
- Release Management
- Self Service Portal
- Service Catalog
- Service Reporting
- Ticket Management
Service Desk Software
- CMDB
- Change Management
- IT Asset Management
- Incident Management
- Knowledge Base
- Mobile Access
- Procurement Management
- Remote Control
- SLA Management
- Self Service Portal
SeamlessDesk Alternatives
More SeamlessDesk alternatives
SeamlessDesk Reviews
Showing 5 of 24 reviews
Jeffrey N.
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Overall Rating5/5
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Ease of Use5/5
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Features & Functionality5/5
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Customer Support5/5
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Value for Money5/5
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 28/08/2020
"Great Service Desk software if you care about associating assets to tickets"
Comments: They have been great to work with. They communicate very well and always have the answers when I need help.
Pros: The most powerful features that SeamlessDesk offers is the Help Desk (ticketing system) and Asset Management. SeamlessDesk does a fantastic job tying these two together. It is incredibly simple to associate tickets to end-user assets. By doing that, it allows the team to identify issues and quickly solve problems. I have used several Service Desk solutions in the past, and SeamlessDesk is by far the most intuitive and powerful when it comes to asset management and ticketing. Another huge positive for SeamlessDesk is its affordable price. Most companies would charge $60 to $100 per agent for the level of features and functionality that SeamlessDesk offers for 1/3 of the cost. They don't have different pricing tiers, and their pricing is straightforward. If you need an affordable yet powerful Service Desk solution, I haven't been able to find anything better than SeamlessDesk. Lastly, I would like to mention SeamlessDesk's customer support. They have been truly amazing. They are super quick to respond and have the answers that I need to solve my problem. You don't have to jump through hoops to get your issue solved, and they are very engaging. I have gone days without an answer with other Service Desk companies, but SeamlessDesk is on the ball when it comes to supporting their users and taking care of their problems.
Cons: SeamlessDesk says that the software is a "Service Desk" software solution, but it lacks a few traditional Service Desk features and capabilities. When engaging with their support, they have made it clear that they plan to add these additional features in the coming months so that their platform offers similar services that some of their competitors offer—they even provided me with a roadmap so that I know when those features will be released.
- Reviewer Source
- Reviewed on 28/08/2020
Brad E.
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Overall Rating4/5
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Ease of Use5/5
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Features & Functionality4/5
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Customer Support5/5
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Value for Money5/5
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 28/08/2020
"Great Affordable Solution for any business!"
Comments: Cost benefits, customizability, great support. We will be sticking with Seamlessdesk for the foreseeable future, it's a great product.
Pros: I love the interface and the ease of use. I've used many different helpdesk software including Zoho, Zendesk and more. Seamlessdesk definitely delivers in things being seamless. Their support is very quick and helpful. Setting rules for automatic situational replies work great. Overall very satisfied!
Cons: The only thing I don't like, is sometimes the tickets have ? show up for characters, but they've been quick to fix this. Another is when people email to a group and everyone replies, it creates a new ticket for each reply, I would like to see them all go into the original ticket's messages.
- Reviewer Source
- Reviewed on 28/08/2020
Haris H.
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Overall Rating1/5
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Ease of Use1/5
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Features & Functionality1/5
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Customer Support1/5
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Value for Money1/5
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 12/11/2019
"Worst onvestment ever and worst customer care ever"
Comments: Avoid it, no u dersta dong for users, eager for money and do not care for customers
Pros: Nothing, biggest dissapointment ever, huge problems with customer care and lack of communicatio and u drestanding
Cons: Customer care, avoid this software! Do not try to communicare with them because they do not care, they care only for money
Vendor Response
by Seamless Desk on 4/05/2020
Hello Haris,
We are sorry that you had a bad experience with our software. We were looking through our customers and we are not able to find any account with your name or company. Can you let us know what email you registered with us?
- Reviewer Source
- Reviewed on 12/11/2019
Will S.
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Overall Rating5/5
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Ease of Use5/5
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Features & Functionality5/5
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Customer Support5/5
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Value for Money5/5
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 26/08/2020
"SeamlessDesk is a great small to medium size company help desk solution"
Comments: We've had a great experience with SeamlessDesk. It was easy to setup and use and the developers respond directly to our questions and requests.
Pros: SeamlessDesk makes it extremely easy for our IT department to track, communicate and solve our help desk tickets. We love the website and mobile app. Advanced features and great support for a price that is extremely competitive. Highly recommended.
Cons: There's not much to not like. We had some hiccups with some emails looping but they fixed is quickly.
- Reviewer Source
- Reviewed on 26/08/2020
Dillon S.
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Overall Rating5/5
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Ease of Use5/5
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Features & Functionality5/5
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Customer Support5/5
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Value for Money5/5
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 2/04/2018
"Easy, simple User interface, well organized, friendly quick customer support, well ran software."
Comments: A great asset manager, a ticketing system that cooperates well with my asset manager. It also replaces two programs with one. Instead of paying two different companies too much money, I am paying one company less for a better product.
Pros: Ease of use, great price, and awesome customer support. Emailed support several times and got a quick, helpful response. Layout of the categories and organization of the tickets and asset manager are well made. The messaging and reply section for tickets worked exceptionally well. Asset manger was very specific and allow extensive information to keep track of assets. Price was reasonable for all that it includes.
Cons: Some of the basic colors and cosmetic things were not my favorite. Because its internet based, I have to use safari on my iPhone to access, I wish it had an app i could download, but I'm sure that'll come in time.
- Reviewer Source
- Reviewed on 2/04/2018
