17 years helping New Zealand businesses
choose better software
Samsara
What Is Samsara?
Samsara helps the largest and most complex operations organizations empower workers, save on fuel, and build a world-class safety program—all from a single easy-to-use, integrated platform.
With tens of thousands of customers across the United States, Canada, Mexico, and Europe, Samsara is a proud technology partner to the people who keep our global economy running, including the world’s leading organizations across construction, transportation and warehousing, field services, manufacturing, retail, logistics, and public sector. The company’s mission is to increase the safety, efficiency, and sustainability of the operations that power the global economy.
Who Uses Samsara?
Samsara is a proud technology partner to the largest and most complex operations across construction, transportation and warehousing, field services, manufacturing, retail, logistics, and government.
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Samsara
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Reviews of Samsara
Alternatives Considered:
Robust, Customizable, Affordable and Developer Friendly ELD and Telematics
Comments:
I have worked on Samsara while managing Safety and Tracking for multiple companies. The safety, tracking features and historical data they offer and speed for application is unmatchable.
We developed an inhouse application for our safety offerings and their developer freindly documentation helped a lot.
Pros:
1. Simplified and robust documentation on each and every feature. 2. Also, the compliance and rules they follow and explain is also very helpful for small companies where safety manager is not available. 3. Customizable Alerts, Document Management Tools, Customizable Mobile app 4. Developer Friendly with webhook support.
Cons:
I have not some to any such shortcomings so far. But sometimes, notification emails or alerts are not triggered on time.
Alternatives Considered:
Highly recommend
Comments: I’m a Samsara user for the past 8 years and can’t express with words how great experience it’s been for me.
Pros:
We love how accurate and real time the information is provide to operations.
Cons:
Pricing has been a great challenge to keep up with the service provider.
Alternatives Considered:
Samsara renewal is a joke
Comments: They are well above price of their competitors. Verizon's Connect is $5 per device per month cheaper and their customer service is unparalleled. They are quick to get your money and then ghost customers that have been loyal for over 3 years. They had so much going for them. But they have a 1.2 out of 5 rating on BBB and their google reviews are in the tank. They respond with a generic response but don't actually do anything.
Pros:
The equipment works and we were able to track the vehicles. The ai feature works great.
Cons:
The customer service. [sensitive content hidden] will not answer your messages or phone calls. We were suppose to do a renewal and he is absent. There is a bottleneck for the renewal where you can only deal with him. His management team doesn't intervene. You are left at his disposal. 3 weeks in the process of renewal with 7 systems failing. You can't buy replacements because you have to be in contract.
Alternatives Considered:
Samsara is the best ELD system for transportation!
Pros:
Easy to plug and play both the ELD gateway and the camera. Customer service is great, always responds within the same business day. The customer portal is extremely user friendly with new features every month.
Cons:
Billing is very difficult - multiple bills, not just one bill. Reports for personal conveyance and missing DVIR are not part of the standard reports as we found in Omnitracs XRS.
Alternatives Considered:
Gret system that is easy to use
Comments: Samsara is a tool I use every day all day. When I talk to to other safety leaders I steer them towards smasara.
Pros:
I have used numerous providers, samsara is #1 for me. Great support and very easy for admin and drivers to use.
Cons:
The video capture can be a little time consuming. Diffacult to identify the time you need.
