What Is Social Places?

Social Places Product Suites include:

Listings - Setup Optimize Manage Location pages across channels.

Reputation - Centralize & respond to feedback across multiple channels.

Social - Upload, Manage & Approve localised content at scale.

Ads - Paid Media & Data visualization across 100+ platforms.

Bookings - Booking & Appointment software built specifically for franchises.

Who Uses Social Places?

Customer feedback and reputation management platform designed for multi-location and franchise brands, restaurants, banks, telecommunication businesses, retailers, as well as government officials.

Where can Social Places be deployed?

Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop)

About the vendor

  • Social Places
  • Chat

Countries available

Australia, Canada, New Zealand, South Africa, United Kingdom and 1 others

Languages

English

About the vendor

  • Social Places
  • Chat

Countries available

Australia, Canada, New Zealand, South Africa, United Kingdom and 1 others

Languages

English

Social Places videos and images

Social Places Software - Listings Reporting Suite
Social Places Software - Reputation Reporting Suite
Social Places Software - Social Reporting Suite
Social Places Software - Bookings Reporting Suite
View 5 more
Social Places video
Social Places Software - Listings Reporting Suite
Social Places Software - Reputation Reporting Suite
Social Places Software - Social Reporting Suite
Social Places Software - Bookings Reporting Suite

Compare Social Places with similar products

Social Places

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Free Trial
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US$24.00/month
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Features of Social Places

  • Chat/Messaging
  • Complaint Monitoring
  • Customer Experience Management
  • Customer Journey Mapping
  • Customer Segmentation
  • Customisable Forms
  • Customisable Templates
  • Feedback Management
  • Multi-Channel Communication
  • Performance Metrics
  • Process/Workflow Automation
  • Reporting/Analytics
  • SMS Messaging
  • Sentiment Analysis
  • Survey/Poll Management

Social Places Alternatives - Capterra New Zealand 2021

Kustomer is the omnichannel SaaS CRM platform reimagining enterprise customer service to deliver standout experiences.
Retently helps you track business CX metrics: NPS, CSAT & CES. Collect, manage and act on the received customer feedback.
Zoho CRM Plus helps you deliver exceptional customer experiences and convert them to brand advocates. Learn more about Zoho CRM Plus
FROGED is a one-stop shopping Product Success Platform built by a SaaS company for SaaS companies Learn more about Froged
Lead generation supercharged with social proof (reviews and video testimonials)!
The #1 customer messaging platform in retail, Heyday by Hootsuite combines the power of AI with the human touch to deliver 5-star CX.
Alchemer puts feedback into the hands of those who can take action on it, by integrating feedback into the systems they use every day.
Cloud-based, scalable customer service optimization software available on a unified platform for demanding B2B service teams.
Professional online survey software. Surveys, questionnaires, forms, and tests for Customer Experience, Market Research, HR, and more!
All-in-one feedback suite with omnichannel distribution, visual customization, and survey creation through the customer journey. Learn more about Feedbackly
Collect, display and share customer testimonials & reviews on autopilot. Join 5,000+ businesses automating social proof with Endorsal!
AreTheyHappy helps multi-location restaurant chains and hospitality businesses take the customer experience to the next level.
BeInContact is an enterprise, 100% Cloud, Contact Center Software Omnichannel platform.

Reviews of Social Places

Average score

Overall
4.9 (21)
Ease of Use
4.9 (21)
Customer Service
4.9 (21)
Features
4.8 (21)
Value for Money
4.9 (21)

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
86%
4
14%
Claudia M.
Claudia M.
Co-Founder in South Africa
Verified LinkedIn User
Marketing & Advertising, 11-50 Employees
Used the Software for: 2+ years
Reviewer Source

Social Places Services

5.0 10 months ago

Comments: Highly recommend! Very innovative product.

Pros:

Awesome and easy-to-use dashboard. Fantastic for scheduling social media content and enjoy the internal approval option. The reporting tool is excellent.

Cons:

It does have bugs every now and then however, they are attended to quickly and efficiently.

Social Places Response

10 months ago

Hi Claudia Thank you for your review and feedback! We aim to provide the best possible insights and reporting to our Digital Partners. Social Places Team

Rachel R.
Copywriter and social media strategist in South Africa
Marketing & Advertising, 11-50 Employees
Used the Software for: 1+ year
Reviewer Source

Fantastic Socila media Managememet Platform

5.0 10 months ago

Comments: Excellent service and easy to use platform

Pros:

Google reviews are easy to view and reply to. Content scheduling is a breeeze

Cons:

Wish we could group stores into categories so that we can share posts to a ready built group of stores instead of having to select each store every time we want to share to multiple stores

Social Places Response

9 months ago

Hi Rachel, Thank you for the excellent review and feedback provided. We have officially launched our Location Groups features allowing you to schedule content for predefined groups of pages - for any assistance with this feature please contact your designated Account Manager or [email protected] Social Places Team

Bella R.
Customer Care Agent in South Africa
Food & Beverages, 1,001-5,000 Employees
Used the Software for: 1-5 months
Reviewer Source

Very friendly to use

5.0 9 months ago

Pros:

the automated response that makes easy to communicate with customers.

Cons:

Not being able to communicate live with our customers.

Social Places Response

9 months ago

Hi Bella, Thank you for taking the time to leave this awesome review. We appreciate all feedback. Social Places Team

Mariska M.
Marketing in South Africa
Restaurants, 1,001-5,000 Employees
Used the Software for: 2+ years
Reviewer Source

A professional company overall

5.0 10 months ago

Comments: I love working with the team at Social places. Every staff member is so friendly and professional and I feel that we have built such a great relationship with them over the years. They are extremely supporting and assist us with all our queries in such a short turnaround time.

Pros:

I love social places and their software as its so easy to use and we get all the information that we need from it.

Cons:

There wasn't anything in particular that I didn't like about the software.

Social Places Response

10 months ago

Hi Mariska Thank you for your kind words and wonderful review! We look forward to continuing our Digital Partnership and keeping you Always On Brand. Social Places Team

Danisha G.
Customer Care Crew in South Africa
Restaurants, 51-200 Employees
Used the Software for: 2+ years
Reviewer Source

Social Places Review

4.0 10 months ago

Comments: I love working with Social Places. The team is amazing. Extremely friendly and helpful. Quick turn around times. Always available to assist

Pros:

I love that the system is easy to navigate and understand. I also love that changes can be made almost instantaneously with the help of their efficient IT/dev team

Cons:

There's not much that I dislike. The only thing I could recommend is for the review dashboard to look a little less full

Social Places Response

9 months ago

Hi Danisha, Thanks for the awesome review and feedback. We look forward to continuing to keep you Always on Brand. Social Places Team