SevenRooms

SevenRooms

by SevenRooms

Who Uses This Software?

Restaurants, nightclubs, bars, hotel F&B, pools, lounges and entertainment venues.

Average Ratings

12 reviews
  • Overall 4.7/5
  • Ease of Use 4.5/5
  • Customer Service 5/5
  • Features 4.3/5
  • Value for Money 4.4/5

Product Details

  • Free Version No
  • Free Trial Yes
  • Deployment Cloud, SaaS, Web
    Mobile - iOS Native
  • Training In Person
    Live Online
    Webinars
    Documentation
  • Support 24/7 (Live Rep)
    Business Hours
    Online

Vendor Details

  • SevenRooms
  • https://www.sevenrooms.com/
  • Founded 2011

About SevenRooms

From neighborhood restaurants to international, multi-concept hospitality groups, SevenRooms empowers operators to create and cultivate meaningful, direct relationships with guests and deliver exceptional guest experiences. The reservation, seating and guest engagement platform gives operators the tools they need to develop direct relationships with guests, boosting revenue and enabling personalized service and marketing.

SevenRooms Features

  • Built-in Accounting
  • CRM
  • Catering
  • Employee Management
  • Extended Stay
  • For Vacation Rentals
  • GDS/OTA Integration
  • Loyalty Program
  • Maintenance Management
  • Marketing Automation
  • Multi-Property
  • Online Booking
  • Point of Sale (POS)
  • Single Property
  • Activities Booking
  • Booking Notes
  • CRM
  • Customer Support
  • Group Reservations
  • Promotions Management
  • Rate Management
  • Room Booking Management
  • Third Party Booking
  • Billing & Invoicing
  • Built-in Accounting
  • Employee Management
  • Inventory Management
  • Kitchen Management
  • Menu Management
  • Point of Sale (POS)
  • Reporting/Analytics
  • Reservations Management
  • Table Management
  • Wait List Management
  • Alerts/Notifications
  • Customer Database
  • For Restaurants
  • Prioritisation
  • Public Waitlist
  • Reporting & Statistics
  • Self Check-in
  • Waiting Time Tracking
  • Waitlist Status Tracking

SevenRooms Most Helpful Reviews

SevenRooms Review

Reviewed on 18/12/2018
Caitlin H.
Corporate Guest Relations
Hospitality, 201-500 Employees
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
5/5
Ease of Use
4/5
Features & Functionality
5/5
Customer Support
5/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Company has been using SR for over 3 + years and it is perfect tool for operating our client database between 7+ properties. It helps us maintain our guest experience with customized features that are easy to use and really allow us know our guests better.

Pros: User friendly- clean face. Easy to train new employees- easy set up and access. Customizable features. Feedback Reviews. Instagram + events Widget. Export clients by tags. Tags in general!

Cons: 1)Sometimes loading glitches. 2)Unfortunately our POS system future does not work with SR- not SR's fault but it would make our lives easier to track spends at our more high volume properties.

Game Changer

Reviewed on 20/07/2018
Stephen M.
Director of Guest Relationships
Hospitality, 201-500 Employees
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
5/5
Ease of Use
5/5
Features & Functionality
5/5
Customer Support
5/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: SevenRooms has played a major role in our recovery program with our customers. If a guest has an experience that did not live up to expectations, we know about it...and we fix it! It is another layer of hospitality that our entire company has bought into. The unique part of SevenRooms is the ability to customize its use. Our company has found creative functionality that enhances a guest’s overall experience.

Pros: Ability to provide a more customized experience for our valuable guests.

Cons: TripleSeat integration comes with major limitations for us. Triple seat is forcing our hand to lock tables that we simply can’t do operationally for many reasons. Currently unable to use right now.

Seven Rooms

Reviewed on 25/11/2019
Emily F.
Senior Events Sales Manager
Food & Beverages, 501-1,000 Employees
Used the Software for: 1-5 months
Reviewer Source 
4/5
Overall
3/5
Ease of Use
3/5
Features & Functionality
5/5
Customer Support
3/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Pros: I think there was a great platform to get more reservations in our restaurant and got the word out to more people

Cons: It caused too much confusion with our Opentable program.

SevenRooms Isn't Worth It

Reviewed on 29/08/2019
Kumar P.
Director
Real Estate, 13-50 Employees
Used the Software for: 1+ year
Reviewer Source 
3/5
Overall
3/5
Ease of Use
3/5
Features & Functionality
Customer Support
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Pros: SevenRooms allows you to accept and manage reservations and gain valuable customer insights. It has a flat-fee pricing structure which allows you to better grasp how much you'll be spending on a monthly basis. It used to have a great value proposition when OpenTable had a different pricing structure.

Cons: SevenRooms is not the industry standard for reservations, unfortunately. Many people are unfamiliar with the software, so you risk lost reservations as a result of that. Further, the pricing structure used to be valuable in that you wouldn't pay for reservations made through non-OpenTable reservations, but now OpenTable has adjusted their pricing structure to make that a non-factor. SevenRooms doesn't provide the guest insights that they pitch, and the live spend information is not always up to date.

Love SevenRooms

Reviewed on 23/04/2019
Verified Reviewer
Restaurant Owner
Restaurants, 13-50 Employees
Used the Software for: 1+ year
Reviewer Source 
5/5
Overall
5/5
Ease of Use
5/5
Features & Functionality
5/5
Customer Support
4/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: I love SevenRooms. It is amazing and easy to use. I just wish that we could access the features that come from integration of our POS.

Pros: It's easy to use, continually improving, always staying ahead on trends. I love that they don't just offer a product but go out of their way to look at ways to help you market your restaurant.

Cons: They do not integrate with BreadCrumb, you have to use/pay for OpenTable on top of your monthly cost.

Read More Reviews