All in One Success Platform
by Kukui4.8/5 73 reviews
Who Uses This Software?
Kukui creates online marketing solutions for auto repair shop owners who want to take their business to the next level.
Average Ratings73 reviews
- Overall 4.8/5
- Ease of Use 4.7/5
- Customer Service 4.8/5
- Features 4.6/5
- Value for Money 4.6/5
- Free Version No
- Free Trial No
Cloud, SaaS, Web
Mobile - iOS Native
Mobile - Android Native
- Founded 2009
About All in One Success Platform
Kukui's All-in-One Success Platform is helping more than a thousand repair shops take their business to the next level. Quickly determine how your business and marketing programs impact revenue with POS-Integration.Attract new customers with AdWords campaigns managed by a certified Google Premier Partner. Retain your customers with custom emails, postcard campaigns, and a brand new Follow Up Module.
All in One Success Platform Features
- Accounting Management
- Billing & Invoicing
- Customer Database
- Inventory Control
- Labor Rates
- Maintenance Scheduling
- Parts Management
- Payroll Management
- Quotes / Estimates
- Service History
- VIN Decoder
- Vehicle Tracking
- Work Order Management
All in One Success Platform Most Helpful Reviews
Reviewed on 1/09/2017
Kukui has been my partner for many years, both in CRM and in online marketing.
Comments: Online presence, and quick
Pros: Great SEO, website, and marketing ROI tracking. I like the ability to listen to past phone conversations and analyse our phone skills. I like being able to easily add new pictures and content to the website without calling someone. I like the follow-up feature, which is working great (a log for who gets a call, who got a call and what happened). I like the appointment reminder being sent by email and the thank you emails going out automatically and asking for a review.
Cons: I think it would be great to have a more detailed and precise scheduled maintenance reminder going out to the customer, that is more tailored to the individual vehicle and customer driving profile. I think it would be great to implement a communication app or feature that show the shop to send and receive text messages to customers, and have it function the same as texting on the phone, except through kukui and allowing us to save The message thread...?
by Kukui on 2/09/2017
George thanks for being such a great partner we have learned a great deal from you as well. Thank you for the feedback too. You will see some of the things you mentioned appear in the platform soon.
Reviewed on 1/09/2017
It is great for follow up and facilitating appointments for the customer, but integration is limited
Comments: Customer retention and perceived ease of use by new customers, so it probably helps with acquisition. We are able to see where new leads come from and spend efforts improving those channels.
Pros: Its easy to track where new customers are coming from (source), the web interface is fairly easy to navigate, and it follows up with customers regarding their upcoming service. I like the new follow up and "lost customer" reports. It has functionality we have not tapped into and that is mostly due to capacity on our end. The product is continually improving and going in the right direction. Our marketer is great and provides good feedback and helps analyze reports on a regular basis.
Cons: Existing customers end up using the phone number they started with, so it looks like they keep coming from Yelp, Google, etc. I'd rather all existing customers call in on the same number. The system doesn't merge existing and new records consistently and it does not identify contact info the customer entered that doesn't match or doesn't exist in the shop management. Integration to ShopKey/Mitchell calendar and cars is poor. It is inconsistent in identifying inbound contacts as existing customers and mixing the names of customers up. Customers cannot identify that they want to unsubscribe just to notifications about a specific car, so they loose all notifications/reminders. Customers should be given an easy way to notify the system/us that they no longer own the car in the notification. Recent changes dramatically increased the number of calls misidentified as "missed" when they were actually answered. (98% answer rate to reporting a 44% answer rate)
Reviewed on 31/08/2017
Aloha, We have had our Kukui website for over 6 years and we are very happy with our partnership!
Pros: Kukui has been very attentive to our request with our website, which is constantly growing as the #1 influence to help attract customers into our shops. The one feature that has had tremendous value; is our Kukui tracked phone numbers, on various web sites, where Kukui is integrated into our POS. As a result, we have been able to track our marketing to actual sales which has been very helpful for us to adjust our marketing to better react to constantly changing digital marketing environment. And the added bonus, we have the recorded phone calls to use for training. We are very pleased with our partnership and the value received! (We were part of the Beta on Kukui's auto shop development product.)
Cons: Currently, our biggest negative, is the delay in response to request for support or changes with our website and the dashboard (But, we totally recognize we likely ask a lot more then most companies do! ;0) My interpretation is that this is growing pains with the growth of the company.
Reviewed on 3/10/2019
Comments: Kukui provides a website for your clients to find you. They provide a dashboard that connects with many point of sale systems and tracks your clients and what they spend with you. This is incredibly dangerous when they start selling to your neighboring competitors because now they have all your information and can easily provide it to your competitors.
Pros: Kukui will get you appointments on your calendar - that is a good thing they do.
Cons: Kukui will lie to you in the sales process to get you to sign up for a more expensive plan and then when you cancel (because they duplicate your ad campaign for the shop 3 miles away), they will tell you there is a fee for what they promised for free in the beginning. Further, they will sell to everyone including your competitors next door. They duplicate your ads. Nothing is customized. If you have them posting to your social media pages, their posts are the same across all clients. This is not custom content. But you pay for custom content.
Reviewed on 6/09/2017
Comments: Most of my website presence handled.
Pros: The dashboard is easy to maneuver and has many nice features. Having multiple landing pages has really helped us out a lot. Adwords works well and has generated us a reasonable about of leads and Online appointments. I really like the Visual Appeal and Navigation. It is great to be able to do so many things myself.
Cons: Text messaging is weak and cumbersome, need some improvement with the usability of that. The SEO and content development is pretty much non-extent, and although that isn't your real focus, users like me need some options with that avenue to improve our SEO. Sometimes the sales representatives are nothing more than a sales person and do not have the product or marketing expertise that they should to really help us.