---
description: Learn more about Optus Loop price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Optus Loop Pricing, Reviews & Features - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [Telephony Software](/directory/30084/telephony/software) > [Optus Loop](/software/164897/optus-loop)

# Optus Loop

Canonical: https://www.capterra.co.nz/software/164897/optus-loop

> A telephone solution to help manage calls or teleconferences, share files, and make the office fully mobile.
> 
> Verdict: Rated **1.5/5** by 4 users. Top-rated for **Features**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **1.5/5** | 4 Reviews |
| Ease of Use | 1.8/5 | Based on overall reviews |
| Customer Support | 1.8/5 | Based on overall reviews |
| Value for Money | 2.0/5 | Based on overall reviews |
| Features | 2.3/5 | Based on overall reviews |
| Recommendation percentage | 20% | (2/10 Likelihood to recommend) |

## About the vendor

- **Company**: Optus

## Commercial Context

- **Starting Price**: A$40.00
- **Pricing model**: Flat Rate
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Australia

## Features

- Call Centre Management
- Call Monitoring
- Call Recording
- IVR
- Reporting/Analytics
- VoIP

## Category

- [Telephony Software](https://www.capterra.co.nz/directory/30084/telephony/software)

## Related Categories

- [Telephony Software](https://www.capterra.co.nz/directory/30084/telephony/software)
- [VoIP Software](https://www.capterra.co.nz/directory/30940/voip/software)

## Alternatives

1. [Ringover](https://www.capterra.co.nz/software/169627/ringover) — 4.7/5 (858 reviews)
2. [VoIP.ms](https://www.capterra.co.nz/software/203084/voip-ms) — 4.8/5 (697 reviews)
3. [Nextiva](https://www.capterra.co.nz/software/175788/nextiva) — 4.6/5 (914 reviews)
4. [CallHippo](https://www.capterra.co.nz/software/159578/callhippo) — 4.4/5 (675 reviews)
5. [Google Voice](https://www.capterra.co.nz/software/210592/voice) — 4.5/5 (716 reviews)

## Reviews

### "Preffered over Telstras Solution" — 3.0/5

> **Verified Reviewer** | *14 February 2019* | Consumer Goods | Recommendation rating: 7.0/10
> 
> **Pros**: Easy to access and manage services from the portal
> 
> **Cons**: Can loop back on itself a bit, links are named similarly and can be confusing to new users
> 
> Overall I prefer the functionality of the Optus Loop over the Telstra counterpart

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### "Terrible on most all accounts" — 1.0/5

> **John** | *1 November 2018* | Consumer Services | Recommendation rating: 0.0/10
> 
> **Pros**: In 2018, most startups I know don't have a permanent office, but are on the road constantly. To have an office line route to a mobile phone is surprisingly difficult. The choices are either set up a costly business line at the home office, or pay a dodgy company (usually based in Africa) no rates for poor service. 

I was excited to see Optus Loop's prices and to have the service I need supported by a company I knew.

When I did have an issue, their support representative was above and beyond friendly and helpful in his tone. I only wish his professionalism could fix the underlying shoddy service.
> 
> **Cons**: Let me count the ways:
-POOR MOBILE APP
Answered calls from within the app rarely pick up and require me to call the number back. Unless the number is private, which is usually is. I was able to answer around 60% of the calls that came in.
-POOR BILLING PRACTICES
The only way to receive a bill is by physical mail — for a service that is advertised for people who don't have a physical office. No direct debit. No emailed invoices. 

-CANCELLING SERVICE WITHOUT NOTICE
Although I check emails daily, answer texts, and log into the Optus Loop backend, none of these methods were used to let me know my account was past due (I moved house and invoices were being sent the the old address.) Their billing team made contact with me one time, whilst I was in the middle of a meeting. I asked them to please call back in 3 hours. Instead, they shut off my service without notice. The only way I found out was from a negative customer review saying the phone number advertised didn't work.
> 
> Very friendly support staff for a very, very poor service. I am actively looking for a replacement.

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### "Say NO to Optus Loop" — 1.0/5

> **Andrew** | *30 November 2023* | Health, Wellness & Fitness | Recommendation rating: 0.0/10
> 
> **Pros**: I have been blaming my significantly low number of new client calls on a combination of my marketing ability and the poor economy. But recently discovered how much of that problem is attributable to the Optus Loop business phone system. First there is the usual problem of Optus not having solid mobile coverage, but I put off switching from Optus as it meant changing the phone number on all my other business literature etc. 
Now I realise that the Optus Loop app is so unreliable. It randomly doesn't forward client phone calls. It keeps logging itself out of the app without you knowing about it (which means it doesn't work at all).
Then, when you drill down into the actual phone call log on the app, you realise that you've missed a heap of client phone calls that were never forwarded through, or flagged. Not to mention that the phone number they assign you is some random non-local number that looks strange to potential clients, and is useless with other business phone platforms. So now I have to change the phone number on all my business literature, signage etc before I can switch to a new (reliable) business phone number...
Optus Loop has been a massive liability for my businesses. Certainly didn't need this disadvantage. Just say NO to Optus Loop.
> 
> **Cons**: You miss client calls due to it being unreliable and therefore you miss out on business.
> 
> Experience was bad. Cannot recommend this at all.

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### "Waste of time" — 1.0/5

> **mark** | *4 February 2019* | Hospitality | Recommendation rating: 0.0/10
> 
> **Pros**: the phone they gave us looks nice just that it does not work
> 
> **Cons**: No customer service though this is an optus issue not specifically a loop issue, phone drops out constantly drops out and when I try to call the rep that was supposed to install them he is unavailable help line overseas they cant help
> 
> please hold while we transfer you.........

## Links

- [View on Capterra](https://www.capterra.co.nz/software/164897/optus-loop)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/164897/Optus-Loop/> |
| en-AE | <https://www.capterra.ae/software/164897/optus-loop> |
| en-AU | <https://www.capterra.com.au/software/164897/optus-loop> |
| en-CA | <https://www.capterra.ca/software/164897/optus-loop> |
| en-GB | <https://www.capterra.co.uk/software/164897/optus-loop> |
| en-IE | <https://www.capterra.ie/software/164897/optus-loop> |
| en-IL | <https://www.capterra.co.il/software/164897/optus-loop> |
| en-IN | <https://www.capterra.in/software/164897/optus-loop> |
| en-NZ | <https://www.capterra.co.nz/software/164897/optus-loop> |
| en-SG | <https://www.capterra.com.sg/software/164897/optus-loop> |
| en-ZA | <https://www.capterra.co.za/software/164897/optus-loop> |

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