--- description: Learn more about Zendesk Suite price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zendesk Suite Pricing, Reviews & Features - Capterra New Zealand 2026 --- Breadcrumb: [Home](/) > [ITSM Tools](/directory/30676/itsm/software) > [Zendesk Suite](/software/164283/zendesk) # Zendesk Suite Canonical: https://www.capterra.co.nz/software/164283/zendesk Page: 1 / 164\ Next: [Next page](https://www.capterra.co.nz/software/164283/zendesk?page=2) > Zendesk is a cloud-based platform enabling businesses to offer customer support via text, mobile, phone, email, chat, and social media. > > Verdict: Rated **4.4/5** by 4072 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Zendesk Suite? Businesses of all sizes in retail, financial services, education, government, transportation, manufacturing, software, healthcare, telecommunications, media, and more. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 4072 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Zendesk - **Location**: San Francisco, US - **Founded**: 2007 ## Commercial Context - **Starting Price**: US$39.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Support only pricing starts at $19 per agent/month. Suite pricing starts at $55 per agent/month. Free trial available. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian - **Available Countries**: Australia, Austria, Belgium, Brazil, Canada, China, Denmark, France, Germany, Hong Kong SAR China, India, Ireland, Italy, Japan, Mexico, Netherlands, New Zealand, Philippines, Singapore, Spain and 5 more ## Features - Activity Dashboard - Asset Tracking - Assignment Management - Automated Routing - Automatic Call Distribution - Call Centre Management - Call Logging - Call Monitoring - Call Recording - Call Routing - Call Scripting - Catalog Management - Chat/Messaging - Collaboration Tools - Commenting/Notes - Complaint Monitoring - Computer Telephony Integration - Contact Management - Content Management - Customer Database - Customer Engagement - Customer Experience Management - Customer History - Customer Support - Customisable Forms - Customisable Templates - Dashboard - Feedback Management - For Insurance Industry - Incident Management - Issue Tracking - Knowledge Base Management - Knowledge Management - Lead Management - Live Chat - Multi-Channel Data Collection - Onboarding - Proactive Chat - Real-time Consumer-facing Chat - Recording - Release Management - SMS Messaging - Sales Pipeline Management - Survey/Poll Management - Surveys & Feedback - Task Management - Ticket Management - Transcripts/Chat History - Usage Tracking/Analytics - Voice Mail ... and 60 more features ## Integrations (220 total) - 123FormBuilder - 3CLogic - AWeber - ActiveCampaign - Adobe Commerce - Agile CRM - Aha\! - Aircall - Akita - Algolia - Ameyo - Asset Panda - Autotask PSA - Azuqua - Beanstalk ... and 205 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [ITSM Tools](https://www.capterra.co.nz/directory/30676/itsm/software) ## Related Categories - [Customer Service Software](https://www.capterra.co.nz/directory/22/customer-service/software) - [Help Desk Software](https://www.capterra.co.nz/directory/30008/help-desk/software) - [Knowledge Management Software](https://www.capterra.co.nz/directory/30094/knowledge-management/software) - [Complaint Management Software](https://www.capterra.co.nz/directory/30674/complaint-management/software) - [Issue Tracking Software](https://www.capterra.co.nz/directory/30675/issue-tracking/software) ## Alternatives 1. [Salesforce Sales Cloud](https://www.capterra.co.nz/software/61368/salesforce) — 4.4/5 (18768 reviews) 2. [LiveAgent](https://www.capterra.co.nz/software/102188/liveagent) — 4.7/5 (1753 reviews) 3. [LiveChat](https://www.capterra.co.nz/software/62194/livechat) — 4.6/5 (1715 reviews) 4. [Freshdesk](https://www.capterra.co.nz/software/124981/freshdesk) — 4.5/5 (3408 reviews) 5. [Milvus](https://www.capterra.co.nz/software/202528/milvus) — 4.8/5 (298 reviews) ## Reviews ### "I've moved on..." — 4.0/5 > **Gareth** | *3 February 2025* | Executive Office | Recommendation rating: 7.0/10 > > **Pros**: Easy to use service software. Browser based phone call made remote team easy. > > **Cons**: Cost. Sometimes a bit slow. No way to track followup with potential customers. And they keep changing stuff so its a little annoying you have to keep relearning. > > Positive. Suitable for service only, though. ----- ### "Zendesk Suite easy to use" — 3.0/5 > **Ali** | *22 September 2024* | Transportation/Trucking/Railroad | Recommendation rating: 7.0/10 > > **Pros**: Zendesk Suite offers a seamless, user-friendly interface that simplifies ticket management and customer support. Its robust automation features help streamline workflows, reducing manual tasks and improving efficiency. Additionally, the platform integrates easily with various third-party tools, enhancing its overall flexibility and functionality. > > **Cons**: Zendesk Suite can become costly as you scale, with additional fees for advanced features and customization options. > > My overall experience with Zendesk Suite has been positive, as it effectively centralizes customer support with a user-friendly interface and helpful automation tools. The platform makes it easy to manage tickets and integrate third-party apps, which improves both workflow and team collaboration. However, as the organization grows, the pricing can become a challenge, especially for accessing premium features. ----- ### "Does a good job but isn't the best" — 4.0/5 > **Antony** | *13 February 2025* | Business Supplies & Equipment | Recommendation rating: 7.0/10 > > **Pros**: Good UI and intuitive to use. Has a reasonable amount of features. > > **Cons**: Poor support and lack of customisation/feedback channels. ----- ### "Zendesk Suite with Strong Automation and Powerful Scalability" — 5.0/5 > **Ifra** | *17 December 2025* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: Zendesk Suite offers strong value for money considering the wide range of features included - ticketing, automation, analytics, and omnichannel support. The interface is clean and intuitive for agents, making it easy to manage tickets and workflows. Customer Support/Client Support is reliable and professional. Zendesk integrates well with sales workflows, especially when used alongside Zendesk Sell or CRM tools. It helps align sales and support teams by providing context around customer interactions. The platform is generally stable, but sometimes bugs and issues or we can say performance slowdowns occur,after some updates in plateform. Most issues are minor and are resolved quickly through patches or support assistance. > > **Cons**: Advanced configurations will take your time to learn and then impliment. Pricing can be expensive for small startups because some useful and more advance features are locked behind higher plans. > > My overall experience with Zendesk Suite has been very positive. It provides a centralized platform to manage customer interactions across multiple channels, making support operations more organized, efficient, and scalable. It’s especially valuable for growing teams that need automation, analytics, and consistency in customer services. ----- ### "Don’t ever take it away from me\!" — 5.0/5 > **Cynthia** | *13 July 2025* | Professional Training & Coaching | Recommendation rating: 10.0/10 > > **Pros**: Managing emails as tickets and having every readily accessible for teams to review interactions that support the quality of everyone’s service is invaluable. I have been a user for 4+ years now across companies and the way it makes you more efficient when responding to clients requests is great. > > **Cons**: There are few things that could be improved like the reply box covering part of the email response or not being automatically adjusted. Things that I’d personally like but are not dealbreakers. > > Excellent from day one. Coming from the agony of replying to each individual client via Gmail and not being able to compare responses or easily locate past interactions to everything and everyone in a single place with a GREAT search function is amazing. Don’t ever take this product away. ----- Page: 1 / 164\ Next: [Next page](https://www.capterra.co.nz/software/164283/zendesk?page=2) ## Links - [View on Capterra](https://www.capterra.co.nz/software/164283/zendesk) ## This page is available in the following languages | Locale | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data