Flowingly

Perfect blend of power and ease of use

Comments: Implemented in our own business:
* Reduced time to create documentation and manage it/keep it up-to-date
* Solved the "discovery" issue of where to look for process documentation
* Far greater process adherence
* Significantly reduced "how do I?" style questions and internal communication overhead between team members
* Streamlined client interfaces for admin tasks (others already well-handled by purpose-built applications)

Pros:

Flowingly is far easier to use than most other workflow software. In particular, it focuses on the FLOW, not just the logic of a task. As such, it can be used both to MODEL and EXECUTE processes. Its modelling is essentially self-documenting. Combined with its HTML "Cards" at each step of the process, we are using Flowingly to all-but-eliminate separate static process documentation. Flowingly is both a workflow tool, and a documentation one, when used in this way. Of course, you can still link to external documentation if desired. Other systems we tried made it much harder to build a flow (instead you had a series of interconnected tasks, which couldn't be visually represented or even really held in your head, let alone explained to a less technical staff member). Solutions like Microsoft Flow are too task and trigger>outcome-based. Solutions like KISSFlow are too hard to use for embedded documentation, and have a prohibitive public form pricing. Solutions like Podio are too complex for end users to "get" without a lot of training Other so-called workflow solutions often tend to be industry or department-specific workflow automation, not general business process automation. I work with SMEs and mid-sized non-profits. Almost none have any workflow or process automation in place when I start with them, and often lack basic business systems like a CRM or marketing automation system. Flowingly is perfect for these mid-market customers.

Cons:

As a relatively new product (as of writing - Oct 2017), Flowingly has a little catch-up to do in "non-core" features relative to some other solutions (like the ability to send a third party email as part of a flow, or pull/push data via APIs and webhooks). I have seen their development roadmap and it looks like most of these will be addressed over the next 3-6 months, however.

Game Changer

Comments: The best customer service. This is why we initially chose Flowingly. No automated emails 'thank you for your interest in our product' just passionate and responsive people with an open door policy who strive to meet your needs. Their interest in constant improvement means they listen to the users and respond very quickly. It feels like a collaborative community of users and developers with ideas to streamline and improve workplace practices.

Pros:

The ease of use and impact it has. Anyone who has ever drawn a flowchart can suddenly feel like an expert coder who simply presses 'publish' and creates a workflow that combines policy with process - due process becomes the only way.

Cons:

Nothing really - the developers are always one step ahead. I wanted some different reports and by the time I had requested them, they had already integrated BI which exceeded by expectations.

Flowingly

Pros:

ease of use, drag and drop, simple screens

Cons:

when we first commenced using the software a lot of features such a custom reporting and dashboards are only now available which was too late for some areas of our business

Great Workflow Management Tool

Comments: Very positive experience, from people to tooling. Customer Service is prompt and detailed; Tool is easy to use and creates collaboration.

Pros:

Easy to use, great tool for non-technical creation and management of workflows.

Cons:

Integration with other apps can be improved

Excellent, intuitive and reliable Business Process Management tool

Pros:

We are a growing small business and we realised that we desperately needed to put in some streamlined fool-proof business processes to enhance efficiency and knowledge base across the company. All too often, we had one employee thinking a process was done one way while another thought it was slightly different! Not ideal! After testing out a number of different BPM software, we found Flowingly best aligned with our business requirements as it is so easy to use and comes with all the features we needed. All our employees (some less well versed in IT than others), had no trouble learning how to operate Flowingly. Setting up flows is incredibly simple and very straight-forward. We liked the style and layout of the interface, especially when performing the steps in a live flow. If we run into any trouble, we refer to their detailed help section on the website or contact Flowingly's readily responsive customer service team for further assistance. We have definitely seen a positive improvement within our business since adopting Flowingly and transferring all paper based processes online.

Cons:

Flowingly does not yet have integrations to other software i.e. Xero. But we are advised this is on their Roadmap.