Mouseflow

Mouseflow

by Mouseflow

Who Uses Mouseflow?

Web-based users' behavior recording platform that allows businesses of all sizes to track mouse clicks, scrolls, navigation, errors & more on their website, thus enabling them to track lost sales and more.

What Is Mouseflow?

Mouseflow supports the optimization of customer conversion rates for web traffic managed by companies worldwide. Mouseflow facilitates session replay, heatmaps (click, movement, scroll, attention, and geography), funnels, form analytics, and user feedback, which helps their customers identify bottlenecks and improve conversion rates.

Mouseflow Details

Mouseflow

https://mouseflow.com

Mouseflow Pricing Overview

Mouseflow has a free version and offers a free trial. Mouseflow paid version starts at US$29.00/month.

Starting Price

US$29.00/month

Pricing Details

See full pricing information from here: https://mouseflow.com/pricing/

Free Version

Yes

Free Trial

Yes

Deployment

Cloud, SaaS, Web

Training

In Person

Live Online

Webinars

Documentation

Support

24/7 (Live Rep)

Business Hours

Online

Mouseflow Features

Heatmap Tools
Behavioural Mapping
Dashboard
Dynamic Maps
Element Analytics
Embeddable Maps
For Sales
For Science
Radial Mapping
Territorial Mapping
Website Analytics
Campaign Management
Conversion Tracking
Goal Tracking
Keyword Tracking
Multiple Site Management
Pageview Tracking
Referral Source Tracking
Site Search Tracking
Time on Site Tracking
User Interaction Tracking

Mouseflow Reviews

Showing 5 of 16 reviews

Overall
4.4/5
Ease of Use
4.1/5
Customer Service
4.1/5
Features
4.3/5
Value for Money
4/5
Crystal I.
Marketing Content Developer
Insurance, 13-50 Employees
Used the Software for: 1+ year
  • Overall Rating
    5/5
  • Ease of Use
    3/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Reviewed on 23/04/2018

"Great For Recording Iframes"

Pros: We use Mouseflow primarily for its user recording tool. Originally, we used Hotjar, but a major part of our website is hosted in an iframe, and Hotjar did not have iframe functionality. We reached out to Mouseflow to see if they had iframe recording functionality and they do. The user recording tool is straight forward. There is no learning curve. It allows you to speed up the recording, skip ahead, plus it tracks clicks, taps, dead time (where the user is not actively doing anything on the screen), click rage, etc. One of our favorite features it the auto-tag feature. Recordings are automatically tagged for you with tags like "click rage" or "payment" or "click error". This is helpful for skimming through recordings and only watching the ones that include tags which are important to you. We have reached out to support numerous times. They are always prompt and kind.

Cons: One of our biggest cons is the endless scroll option in the user recording tool. It seems silly, but when you are scrolling and scrolling, the page gets bogged down. It makes sorting through recordings slow and arduous.

  • Reviewer Source 
  • Reviewed on 23/04/2018
Philip L.
Manager
Internet, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 27/09/2019

"Best in class software"

Comments: We managed to solve checkout issues, problems with our landing page and many other things where Analytics was no help in actually understanding user issues.

Pros: After trying more than 4 different tracking tools to support my Google Analytics efforts, Mouseflow has won all competition.

Cons: Honestly... I think Mouseflow is one of the best pieces of software I've used in a long time.

Vendor Response

by Mouseflow on 29/01/2020

Hi Philip,
Thanks so much for taking the time to review Mouseflow. We are happy to read that you're getting a great value from our tool.

  • Reviewer Source 
  • Reviewed on 27/09/2019
David S.
IT Manager
Education Management, 13-50 Employees
Used the Software for: 6-12 months
  • Overall Rating
    3/5
  • Ease of Use
    4/5
  • Features & Functionality
    4/5
  • Customer Support
    4/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    6/10
  • Reviewer Source 
  • Reviewed on 2/09/2019

"Just an overall sotfware"

Comments: If you just have an overall expirience and slow software you can choose Mouseflow, I wouldn't recommend this to a friend never.

Pros: They recording system is good with proper stadistics

Cons: The filters to search data are very dificult to use, and have mane outstanding problems, sometimes we can't see the recordings for hours, and is also pretty slow

Vendor Response

by Mouseflow on 29/01/2020

Hi David,

Thanks so much for taking the time to review Mouseflow. Since your review we have re-designed the filters and added significant more flexibility.
I encourage you to sign-up for a new free trial and review a the improvements introduced into Mouseflow.

  • Reviewer Source 
  • Reviewed on 2/09/2019
Verified Reviewer
Content Strategist
Chemicals, 501-1,000 Employees
Used the Software for: 2+ years
  • Overall Rating
    4/5
  • Ease of Use
    4/5
  • Features & Functionality
    3/5
  • Customer Support
    Unrated
  • Value for Money
    5/5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 24/07/2019

"Worthwhile Heat Mapping Tool"

Comments: Overall, I'd recommend the tool. The price point is good for what you get and we use it on a regular basis to keep track of our website's usability with actual customers.

Pros: Mouseflow is a great tool for heat mapping and session recordings. I frequently watch user sessions to see how our customers interact with our website, or see how they react if we modify something on a common page like the homepage. The heat mapping is also useful, since other free tools don't always give an accurate picture.

Cons: We have Javascript on our website, which isn't always picked up by the Mouseflow tool. So it can be difficult in those cases to see what's happening. However, usually this is minor.

Vendor Response

by Mouseflow on 29/01/2020

Thanks so much for taking the time to review Mouseflow. We are happy to read that you're getting a great value from our tool. You can find a guidance on various javascript challenges from our Support Center at: https://support.mouseflow.com/

  • Reviewer Source 
  • Reviewed on 24/07/2019
Crystal I.
Marketing Content Developer
Insurance, 13-50 Employees
Used the Software for: 1-5 months
  • Overall Rating
    4/5
  • Ease of Use
    3/5
  • Features & Functionality
    4/5
  • Customer Support
    4/5
  • Value for Money
    3/5
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 31/05/2017

"Pricier Than Some, But Still A Good Asset"

Pros: We've only just started using Mouseflow. Originally we were using a different option, but chose to move to Mouseflow because they were able to support iframe session recordings.
So far, pros include:
-Being able to record (and SEE) what users are doing in an iframe
-Lots of features (we probably are not using Mouseflow to its full potential)
-Easy to set up

Cons: I don't like the fact that you can't add notes to recordings for other people on your team to see/read later.
I also am not a huge fan of the layout. There's a lot going on with Mouseflow, which is great, but there's definitely a learning curve.
Also kind of a bummer that with the iframe recording, you pay for 2x the recordings. (1 recording is what is outside the iframe, 1 recording is the actual iframe.) So for us, this meant we had to go into the next pricing plan. Not super happy about that, but that's what it takes.

Vendor Response

by Mouseflow on 29/01/2020

Dear Crystal
Thanks so much for taking the time to review Mouseflow. We are happy to read that you're getting a great value from our tool.
Today, Mouseflow will allow you to add notes to recordings just fine. With the Mouseflow Live Heatmaps you are able to keep your iFrames visible during overlay of our heatmaps.

  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 31/05/2017