---
description: Learn more about VoiceOps price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: VoiceOps Pricing, Reviews & Features - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [Call Tracking Software](/directory/30901/call-tracking/software) > [VoiceOps](/software/162658/voiceops)

# VoiceOps

Canonical: https://www.capterra.co.nz/software/162658/voiceops

> Call coaching and training platform that assists by call monitoring and giving feedback, coaching sessions, reports, etc.
> 
> Verdict: Rated **5.0/5** by 3 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses VoiceOps?

Designed for businesses in insurance, travel, and lending industries, it is a call coaching and training platform that monitors calls and provides coachable analytics.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 3 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: VoiceOps

## Commercial Context

- **Pricing model**: Per Feature
- **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- CRM
- Call Recording
- Call Routing
- Conversion Tracking
- IVR
- Keyword Tracking

## Support Options

- 24/7 (Live rep)
- Chat

## Category

- [Call Tracking Software](https://www.capterra.co.nz/directory/30901/call-tracking/software)

## Related Categories

- [Call Tracking Software](https://www.capterra.co.nz/directory/30901/call-tracking/software)
- [Sales Coaching Software](https://www.capterra.co.nz/directory/31333/sales-coaching/software)
- [Sales Enablement Software](https://www.capterra.co.nz/directory/30798/sales-enablement/software)

## Alternatives

1. [800.com](https://www.capterra.co.nz/software/208208/800-com) — 4.7/5 (313 reviews)
2. [Nextiva](https://www.capterra.co.nz/software/175788/nextiva) — 4.6/5 (914 reviews)
3. [CTM](https://www.capterra.co.nz/software/152004/call-tracking-software) — 4.6/5 (150 reviews)
4. [Car Wars](https://www.capterra.co.nz/software/1035643/car-wars) — 4.9/5 (29 reviews)
5. [smrtPhone](https://www.capterra.co.nz/software/1032805/smrtphone) — 4.7/5 (67 reviews)

## Reviews

### "40% increase in effective close attempts" — 5.0/5

> **Dave** | *17 May 2017* | Internet | Recommendation rating: 10.0/10
> 
> **Pros**: When we used to sit down with our junior SDRs, we'd hand them their 5 scripts, then walk away. Not until recently did we have a structure for providing coaching to each rep. However, even once we started meeting regularly, as managers we didn't know what to focus on, or how to customize our feedback for each rep.

VoiceOps data showed us immediately where to focus for each rep, exactly what skill/tactic is being ignored, and the context for exactly where we see those tactics used by our best team members.

It's made our sales coaching effort a more effective process, one that we may not have continued with had we not started digging into our call data.
> 
> Unclear what to focus on w/ sales coaching. This has provided that clarity, and we no longer have to listen to hours of call recordings.

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### "Made coaching new sales reps 10X easier" — 5.0/5

> **Cameron** | *17 May 2017* | Financial Services | Recommendation rating: 10.0/10
> 
> **Pros**: We had a pretty complex process for providing feedback to new SDRs as we onboarded them. Most of the feedback was instinctual, and therefore changed depending on which manager was giving the feedback.

VoiceOps isn't based on instinct, it's based on data across all calls, so we were able to have consistency in our coaching. That's been huge for us.
> 
> We had inefficient call shadowing and training for new SDRs. This helped us speed that process up, almost automating the process of preparing for feedback sessions.

Whether or not it's a direct effect of the tool, we've also seen a huge increase in cross-selling and up selling from our entire team. Hard to imagine VoiceOps didn't contribute to that increase.

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### "Reliable call analytics you can coach to" — 5.0/5

> **Tymour** | *17 May 2017* | Internet | Recommendation rating: 10.0/10
> 
> **Pros**: Accurate transcription, team-wide rollups, breakdowns by skill but easy to drill into calls and see context.
> 
> We had zero insight into the difference between our top performers and bottom performers, or any real sense of what our reps are actually saying on their calls. VoiceOps solved both of those issues.

## Links

- [View on Capterra](https://www.capterra.co.nz/software/162658/voiceops)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/162658/VoiceOps/> |
| en-AE | <https://www.capterra.ae/software/162658/voiceops> |
| en-AU | <https://www.capterra.com.au/software/162658/voiceops> |
| en-CA | <https://www.capterra.ca/software/162658/voiceops> |
| en-GB | <https://www.capterra.co.uk/software/162658/voiceops> |
| en-IE | <https://www.capterra.ie/software/162658/voiceops> |
| en-IL | <https://www.capterra.co.il/software/162658/voiceops> |
| en-IN | <https://www.capterra.in/software/162658/voiceops> |
| en-NZ | <https://www.capterra.co.nz/software/162658/voiceops> |
| en-SG | <https://www.capterra.com.sg/software/162658/voiceops> |
| en-ZA | <https://www.capterra.co.za/software/162658/voiceops> |

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