17 years helping New Zealand businesses
choose better software

What Is Vetstoria?

Vetstoria is the leading online scheduling platform for veterinary practices, used by over 4500 teams globally.

Vetstoria's online booking takes the stress out of manually scheduling appointments, enabling you and your team to focus on what matters most – providing quality pet care and growing the business.

Features include real-time practice management system integration (that means no double bookings!), 24/7 online booking, payments, analytics, and more.

Vetstoria is also completely custom

Who Uses Vetstoria?

Independent Veterinary Practices Corporate Veterinary Practices Specialist Veterinary Practices Veterinary Universities

Where can Vetstoria be deployed?

Cloud-based
On-premise

About the vendor

  • Vetstoria
  • Founded in 2014

Vetstoria support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Austria, Canada, China, Denmark and 14 others

Languages

Chinese, Danish, Dutch, English, French and 4 others

Vetstoria pricing

Starting Price:

A$182.00/month
  • No free trial
  • No free version

Vetstoria does not have a free version and does not offer a free trial. Vetstoria paid version starts at A$182.00/month.

Pricing plans

About the vendor

  • Vetstoria
  • Founded in 2014

Vetstoria support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Austria, Canada, China, Denmark and 14 others

Languages

Chinese, Danish, Dutch, English, French and 4 others

Vetstoria videos and images

Vetstoria Software - Once you've created your appointment types, you decide when they will be available, if they are available to your new or returning clients, and more!
Vetstoria Software - "Clients love it and more importantly use it. It links to our PMS seamlessly and reduces staff work"
Vetstoria Software - Once you've created your appointment types, you decide when they will be available, if they are available to your new or returning clients, and more!
Vetstoria Software - All you need for a more efficient practice
Vetstoria Software - Reduce the stress in processing payments
View 6 more
Vetstoria video
Vetstoria Software - Once you've created your appointment types, you decide when they will be available, if they are available to your new or returning clients, and more!
Vetstoria Software - "Clients love it and more importantly use it. It links to our PMS seamlessly and reduces staff work"
Vetstoria Software - Once you've created your appointment types, you decide when they will be available, if they are available to your new or returning clients, and more!
Vetstoria Software - All you need for a more efficient practice
Vetstoria Software - Reduce the stress in processing payments

Features of Vetstoria

  • Appointment Scheduling
  • Confirmations/Reminders
  • Payment Processing

Vetstoria Alternatives - Capterra New Zealand 2021

VitusVet helps vets streamline tasks with tools like online scheduling, automated reminders, and client apps to enhance care and reduce
Save time, reduce manual data entry, and automate client registration/scheduling so you can spend even more time with pet owners.
The all-in-one patient journey bundle for modern, independent hospitals with a top rated app for clients; easy reminders for clinics.
DaySmart Pet provides easy-to-use software to revolutionize the way you manage your pet grooming, daycare, or boarding business.
Rapport® sends pet owners automated appointment and service reminders to minimize no-shows and drive revenue.
Cloud-based practice management software made by vets for vets. Secure, all-in-one, user-friendly solution for busy vets. 24/7 support!
Next-generation cloud-based software that transforms, innovates, and automates the way vets run their practices. Learn more about ezyVet
Instinct is the veterinary industry's first practice management software with natively integrated digital treatment sheets.
Built in the Nordics, Provet Cloud is a cloud-based veterinary practice management solution for clinics of every shape and specialty. Learn more about Provet Cloud

Reviews of Vetstoria

Average score

Overall
4.8
Ease of Use
4.7
Customer Service
4.8
Features
4.7
Value for Money
4.6

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
79%
4
19%
3
2%
Carie
Office Manager in US
Veterinary, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Paw- Mazing Product!

5.0 last year

Comments: Great! Training was a breeze and the product is straight forward.

Pros:

I love that clients can schedule when they have time to do so.

Cons:

I wish client information would apply into the system - not just an email for staff to input.

Vetstoria Response

last year

Hi Claire, thank you so much for the review! We're glad that your clients are loving the convenience and that you breezed through the onboarding programme. Thank you also for your feedback, it has been shared with the team. Don't hesitate to reach out if you ever need support; our team are always on-hand to assist! Many thanks, Team Vetstoria

Rachel
Practice Manager in US
Veterinary, 501–1,000 Employees
Used the Software for: 1-5 months
Reviewer Source

Well worth it

4.0 3 years ago

Comments: Good. Vetstoria is a great product and well worth it. It is fairly new to us so we are working out a kink here and there. Nothing that wasn't expected.

Pros:

Vetstoria saves my front staff time now that customers can schedule their own.

Cons:

The AI is much to strict on matching clients input to existing clients. So pretty much all entries come in as unmatched even though they are current clients. Something as small as a period (.) after Mrs-will make it not match.

Alternatives Considered: Next In Line

Reasons for Switching to Vetstoria: Set-up process with Vetstoria is night and day compared to Next-in-line. Vetstoria is very well organized and fast.

Allan
Manager in Australia
Veterinary, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Vetstoria Review

3.0 3 months ago

Comments: Average as I would have thought that it would have been more vibrant and catchy in appearance and functionality

Pros:

Sales people are proactive at getting you on board

Cons:

Support not very good and general appearance from client perspective could be more professional and inviting

Vetstoria Response

last month

Hi Allan, Thanks for the review, your feedback has been shared with the team. Have a great day Team Vetstoria

Kay
Hospital Manager in US
Veterinary, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Game changer for veterinary clinics and their teams!

5.0 last year

Pros:

The ability for clients to schedule appointments for their pets anytime and not have to call the clinic during business hours has been an absolute game changer for us. This allows clients to book an appointment as soon as they get a reminder for services being due or if they have a concern about their pet and not having to wait until we open and then they get busy with work or life and forget or wait until they can't be schedule at an ideal time. The system is so easy to set up however works best for your practice and allows you to customize so many things to make it work best for you.

Cons:

The ability to make short term changes would be great. We don't always want to have to use blocks on a schedule but sometimes want to open up availability on short notice for a day they wouldn't otherwise have availability.

Vetstoria Response

last year

Hi Kay, Thanks so much for the great review and the feedback! We're glad you're enjoying the convenience of Vetstoria. Thanks Team Vetstoria

Courtney
Office Manager in US
Veterinary, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Great scheduling platform!

5.0 3 years ago

Comments: Vetstoria has helped with the amount of phone calls that we receive and has reduced the time that a receptionist needs to spend on that phone call with a client to book that appointment.

Pros:

The ease of using the live scheduling system is so nice. Our clients can put in the day or time that works best for them to help filter out other appts. It's also very easy for us to get those appts scheduled by seeing the emails that are coming in. My favorite part is having available for clients to schedule while we are closed so we don't have a million phones when we open in the morning. I haven't had to call/email the tech support team a lot but when I do they are extremely fast getting back to me.

Cons:

I haven't seen any cons as of right now for what we use Vetstoria for.

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