--- description: Learn more about Lumoa price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Lumoa Pricing, Reviews & Features - Capterra New Zealand 2026 --- Breadcrumb: [Home](/) > [Customer Experience Software](/directory/30671/customer-experience/software) > [Lumoa](/software/160860/lumoa) # Lumoa Canonical: https://www.capterra.co.nz/software/160860/lumoa Page: 1 / 2\ Next: [Next page](https://www.capterra.co.nz/software/160860/lumoa?page=2) > Lumoa is the first CX platform to offer GPT and Generative AI. Analyse customer feedback securely in 60+ languages and in real time. > > Verdict: Rated **4.4/5** by 12 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Lumoa? Lumoa is for medium and large companies that operate in Europe and that process thousands of customer feedback per year. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 12 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Netigate - **Founded**: 2005 ## Commercial Context - **Starting Price**: €629.00 - **Pricing model**: Usage Based (Free Trial) - **Pricing Details**: Free Trial - Free Simple Plan- 5629 euro/month Professional Plan - 1199 euro/month Enterprise Plan - Custom pricing (Prices depend on the amount of feedback users want to analyze) - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English, Finnish, German, Swedish - **Available Countries**: Albania, Andorra, Anguilla, Antigua & Barbuda, Aruba, Austria, Bahamas, Barbados, Belarus, Belgium, Belize, Bermuda, Bosnia & Herzegovina, British Virgin Islands, Bulgaria, Canada, Cayman Islands, Costa Rica, Croatia, Cuba and 69 more ## Features - Activity Dashboard - Anonymous Feedback - CES Survey Structure - CRM - CSAT Survey Structure - Collaboration Tools - Customer Experience Management - Customer Segmentation - Customisable Forms - Dashboard - Data Visualisation - Feedback Management - Language Detection - Mobile Survey - Multi-Channel Data Collection - Multi-Channel Distribution - NPS Survey Structure - NPS of Customers - Negative Feedback Management - Pulse Surveys - Reporting & Statistics - Reporting/Analytics - Segmentation - Sentiment Analysis - Survey/Poll Management - Surveys & Feedback - Tagging - Text Analysis - Third-Party Integrations - Trend Analysis - Visual Analytics ## Integrations (20 total) - Decipher - Freshdesk - GENESYS - Giosg - Gmail - Help Scout - HubSpot CRM - Instagram - Intercom - Microsoft Outlook - Salesforce.org Nonprofit Cloud - ServiceNow - SurveyHero - SurveyMonkey - Surveypal ... and 5 more integrations ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - Chat ## Category - [Customer Experience Software](https://www.capterra.co.nz/directory/30671/customer-experience/software) ## Related Categories - [Customer Experience Software](https://www.capterra.co.nz/directory/30671/customer-experience/software) - [Customer Success Software](https://www.capterra.co.nz/directory/30961/customer-success/software) - [Feedback and Reviews Management Software](https://www.capterra.co.nz/directory/31024/review-management/software) - [Customer Service Software](https://www.capterra.co.nz/directory/22/customer-service/software) - [Customer Satisfaction Software](https://www.capterra.co.nz/directory/30541/customer-satisfaction/software) ## Alternatives 1. [Zonka Feedback](https://www.capterra.co.nz/software/137773/zonka-feedback) — 4.8/5 (68 reviews) 2. [Netigate](https://www.capterra.co.nz/software/127979/netigate) — 4.6/5 (25 reviews) 3. [Sphinx iQ3](https://www.capterra.co.nz/software/124250/survey-shaker) — 4.4/5 (5 reviews) 4. [Chattermill](https://www.capterra.co.nz/software/153694/customer-experience-analytics-platform) — 4.5/5 (25 reviews) 5. [Keatext](https://www.capterra.co.nz/software/173675/keatext) — 3.8/5 (19 reviews) ## Reviews ### "Lumoa is a great value for money and helps the organization to improve its customer satisfaction" — 5.0/5 > **Mika** | *5 April 2022* | Financial Services | Recommendation rating: 9.0/10 > > **Pros**: 1. Lumoa is very inexpensive compared to other more high-end products, yet has really good capabilities, even better than some of the high-end products. 2. Lumoa is very responsive to all good ideas from customers and we have seen several ideas end up into the product in no time and several others that are in the backlog. 3. The analytics capabilities are really good even though you may not get the best possible tool set from Lumoa only, so you may need to look for other tools to fulfill surveying and sending the invites. 4. Lumoa does not count users - meaning you can spread the voice of customer in your organization freely and this really is the differentiation to other tools. > > **Cons**: 1. Surveying and survey invites are poor in Lumoa and its partners / sub-contractors 2. Not yet much out-of-the-box connectivity to mainstream solutions 3. Data model does not recognize Customer entity 4. Sensitive information handling capabilities needs to be developed further > > Lumoa is very responsibe, flexible and easy to work with. They always want you to succeed in your own objectives and genuinely helps you to succeed. However, Lumoa is very small organization thus has very limited resources. Sometimes you might expect certain things to happen more in timely manner. ----- ### "Very happy with Lumoa after one year of use" — 5.0/5 > **kjetil** | *26 October 2022* | Logistics & Supply Chain | Recommendation rating: 10.0/10 > > **Pros**: It's easy to implement, it's intuitive for new users, and it has a high degree of flexibility. > > **Cons**: The reporting function could be better with more flexibility to set up specialized reports with a more professional and visual look > > All in all very satisfied with the tool, and it gives valuable insights into what is driving the customer experience on a dayly basis. ----- ### "Great employee insights\!" — 4.0/5 > **Christian** | *20 April 2021* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: That we in an easy way could monitor employee engagement. > > **Cons**: Some features are missing, but the Lumoa team are constantly developing the product and implementing new cool features that makes the process easier. ----- ### "Info at my finger tips" — 5.0/5 > **KEITH** | *4 June 2020* | Maritime | Recommendation rating: 10.0/10 > > **Pros**: The feature rich functionality allows me to dig deep into the data and slice it into bite-sized discernible information > > **Cons**: I need to improve my knowledge and explore its full capabilities. > > Top notch from working with \[SENSITIVE CONTENT HIDDEN\] to the product's functionality. ----- ### "Easy to use and great support" — 4.0/5 > **Linus** | *15 November 2022* | Retail | Recommendation rating: 10.0/10 > > **Pros**: Simplicity to set up, collect and analyse data and to spot trends which affects our customer experience. > > **Cons**: Further development ot share data with others throughout the organisation who does not have the time to log on and go through the tool to find insights. > > We are using Lumoa to get a greater and deeper understanding of the customers overall experience with our brand and how we can make changes to better the experience. By using Lumoa our internal understanding has gone up and there is a great interest within the organisation to learn more ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.co.nz/software/160860/lumoa?page=2) ## Links - [View on Capterra](https://www.capterra.co.nz/software/160860/lumoa) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | nl | | | nl-BE | | ----- ## Structured Data