Who Uses simPRO Software?
simPRO was created for trade contractors in both the residential and commercial spaces including electrical, security, HVAC, fire, pro-AV, and plumbing businesses.
What Is simPRO Software?
simPRO is a powerful field service management software solution created by trade contractors, for trade contractors. If youre struggling with quoting jobs, managing multi-stage projects, managing inventory, connecting the office to the field, or any other areas of your workflow, simPRO provides a streamlined platform to address your pressing challenges all while helping you increase productivity and profits. More than 150,000 specialty trade professionals trust simPRO for workflow management.
simPRO Software Details
simPRO Software
https://simprogroup.com/
Founded 2002
simPRO Software pricing overview
simPRO Software does not have a free version but does offer a free trial.
Free Version
No
Free Trial
Yes
simPRO Software deployment and support
Support
- Business Hours
- Online
Deployment
- Cloud, SaaS, Web
- Mobile - iOS Native
- Mobile - Android Native
Training
- In Person
- Live Online
- Webinars
- Documentation
simPRO Software Features
CMMS Software
- Billing & Invoicing
- Calibration Management
- Inventory Management
- Key & Lock Management
- Mobile Access
- Preventive Maintenance
- Service History Tracking
- Technician Management
Contractor Software
- Bid Management
- Budgeting
- Compliance Management
- Contractor Database
- Document Management
- Job Management
- Qualification Tracking
- Reporting/Analytics
- Safety Management
- Scheduling
- Subcontractor Management
- Time Tracking
Electrical Contractor Software
- Billing & Invoicing
- Contract Management
- Customer Management
- For Commercial and/or Industrial Electrical Contractors
- Mobile Access
- Quotes/Estimates
- Scheduling
- Time Tracking
- Work Order Management
Equipment Maintenance Software
- Equipment Tracking
- Inventory Control
- Job Management
- Maintenance Scheduling
- Warranty Tracking
- Work Order Management
Facility Management Software
- Commercial Properties
- Equipment Management
- Facility Scheduling
- Fixed Asset Management
- For Schools
- Incident Management
- Inspection Management
- Inventory Control
- Preventive Maintenance
- Residential Properties
- Room Scheduling
- Space Management
- Vendor Management
- Visitor Management
- Work Order Management
Field Service Management Software
- Billing & Invoicing
- Contact Database
- Contract Management
- Dispatch Management
- Electronic Signature
- Inventory Management
- Mobile Access
- Online Time Clock
- Payment Collection in the Field
- Quotes/Estimates
- Routing
- Scheduling
- Service History Tracking
- Work Order Management
Garage Door Software
- Billing & Invoicing
- Contract Management
- Customer Management
- Dispatch Management
- Equipment Tracking
- Inventory Management
- Job Costing
- Scheduling
- Warranty Tracking
HVAC Estimating Software
- Billing & Invoicing
- Commercial/Industrial
- Cost Database
- Data Import/Export
- Equipment Maintenance
- Financing Management
- Labor Rates
- Quotes/Proposals
- Scheduling
- Takeoff
HVAC Software
- Billing & Invoicing
- Customer Database
- Dispatch Management
- Inventory Control
- Job Management
- Maintenance Scheduling
- Mobile Access
- Quotes / Estimates
- Routing
- Scheduling
- Service History Tracking
- Technician Management
- Work Order Management
Inventory Management Software
- Alerts/Notifications
- Forecasting
- Inventory Optimisation
- Kitting
- Manufacturing Inventory Management
- Mobile Access
- Multi-Channel Management
- Product Identification
- Reorder Management
- Reporting/Analytics
- Retail Inventory Management
- Supplier Management
- Warehouse Management
Job Costing Software
- Bills of Material
- Budgeting & Forecasting
- Change Orders
- Cost-to-Completion Tracking
- Invoice Management
- Overrun Reporting
- Percent-Complete Tracking
- Production Cost Tracking
- Purchase Order Management
- Quotes / Estimates
- Time Tracking
- Work Order Management
Maintenance Management Software
- Asset Tracking
- Billing & Invoicing
- Calibration Management
- Inventory Management
- Key & Lock Management
- Mobile Access
- Predictive Maintenance
- Preventive Maintenance
- Scheduling
- Service History Tracking
- Technician Management
- Work Order Management
Plumbing Estimating Software
- Change Orders
- Commercial / Industrial
- Cost Database
- Data Import/Export
- Fitting Management
- For General Contractor
- Overhead Costs Estimating
- Prebuilt Assembly
- Quotes / Proposals
- Takeoff
Plumbing Software
- Billing & Invoicing
- Customer Database
- Dispatch Management
- Inventory Management
- Job Management
- Mobile App
- Quotes/Estimates
- Routing
- Scheduling
- Service History Tracking
- Technician Management
- Work Order Management
Pool Service Software
- Billing & Invoicing
- Chemical Management
- Customer Management
- Mobile Access
- Quotes / Estimates
- Routing
- Scheduling
- Work Order Management
Preventive Maintenance Software
- Inspection Management
- Maintenance Scheduling
- Mobile Access
- Predictive Maintenance
- Preventive Maintenance
- Purchase Orders
- Reminders
- Vendor Management
- Work Order Management
Quoting Software
- Automated Quoting
- Catalog Management
- Client Portal
- Contact Management
- Customisable Branding
- Discount Management
- Pricing Management
- Product Configurator
Security Installer Software
- Billing & Invoicing
- Customer Management
- Document Imaging
- Inventory Management
- Job Costing
- Lead Management
- Quotes / Estimates
- Scheduling
- Work Order Management
Service Dispatch Software
- Billing & Invoicing
- Contract Management
- Customer Database
- Inventory Control
- Job Management
- Mobile Access
- Routing
- Self Service Portal
- Service History Tracking
- Technician Management
- Work Order Management
Work Order Software
- Contract Management
- Customer Database
- Dispatch Management
- Inventory Control
- Job Management
- Preventive Maintenance
- Quotes/Estimates
- Recurring Appointments
- Routing
- Scheduling
- Work Order Creation
simPRO Software Alternatives - Capterra New Zealand 2021
More simPRO Software alternatives
simPRO Software Reviews
Read all reviewsOverall rating
Average score
Lori M.
-
Overall Rating5 /5
-
Ease of Use4 /5
-
Features & Functionality5 /5
-
Customer Support5 /5
-
Value for Money5 /5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 4/01/2019
"Best overall Service/Project Software on the Market"
Comments: It has saved us money overall by bringing all employees into the same software program eliminating unnecessary phone calls and conversations internally to determine job status, order status, etc. Customer service is amazing from the training, hand holding during implementation and customer support after the sale. simPRO believes in relationships with their clients. They don't sell you then disappear.
Pros: simPRO allowed us to bring all of our employees together into one software package from lead to quote to job management to invoicing and receiving payments. It even tracks field personnel time. This allowed us to cancel several other software programs that we were using and got everybody on the same page saving time which saves money.
Cons: It takes some time to learn all the nuances of the program to become fluent in "simPROese".
Vendor Response
by simPRO Software on 10/01/2019
Hi there Lori. Great to hear feedback from you, and to hear that you, and your business, are happy with the service that we provide. As always, if you require ongoing support with simPRO¿s solutions, we encourage you to contact your local Support Team to voice your feedback so we can assist. For our contact details, follow this link and scroll to the bottom of the page for our contact information across the globe: http://helpguide.simprogroup.com/Content/Welcome.htm From Team simPRO
- Reviewer Source
- Reviewed on 4/01/2019
Rob H.
-
Overall Rating4 /5
-
Ease of Use4 /5
-
Features & Functionality4 /5
-
Customer Support5 /5
-
Value for Money5 /5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 14/10/2019
"Robust and intuitive field management software"
Comments: Overall, this has been an amazing experience for us. The software feels like just what the doctor ordered and we are very happy with the choice. The simPRO team has been rock solid, supportive, knowledgeable, and fun to work with from day 1.
Pros: When it comes to field service management this is custom software which is hard to beat. simPRO is bringing a new level and caliber of organization and efficiency to our business and we are still implementing all that it offers. Our field techs now have vastly more relevant information at their fingertips than ever before which is empowering them to be more productive, efficient, and professional.
Cons: There are a few confusing aspects of the contacts database and how it relates and connects to jobs, quotes, customers, etc. There are a number of static fields which do not populate from the existing customer database when it seems they should. For instance, if we have an existing contact, we can not simply lookup and connect it to a site contact or invoice contact without some hoops and hurdles.
Vendor Response
by simPRO Software on 21/10/2019
Hi Rob, thanks for taking the time to review simPRO! We're glad to hear that simPRO is helping your business become more organized and efficient.
We encourage you to submit your ideas in regards to the contacts database to the Ideas Portal (go to "Help > "Suggest an Idea" in your simPRO build). Our dedicated product development team uses customer suggestions to regularly enhance simPRO features. If you need any other assistance, visit the simPRO Helpdesk (https://helpdesk.simprogroup.com/) to contact Customer Support or to access our Help Guide resources.
Best, Team simPRO
- Reviewer Source
- Reviewed on 14/10/2019
Gerald S.
-
Overall Rating3 /5
-
Ease of Use4 /5
-
Features & Functionality2 /5
-
Customer Support3 /5
-
Value for Money2 /5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 20/05/2020
"SimPRO for commercial HVAC"
Pros: The software is relatively easy to use once you understand the workflow. Setting up the system for the first time was very easy. Customer support has been good. The quotes portion of this software is a breeze.
Cons:
Over all this software to me has more pros than cons although some of the cons are very big in my line of work as a commercial HVAC Mechanical Contractor. The office, administration, scheduling , quoting and reports are very good though the tech work orders (ie job cards as SimPRO calls them) are probably the one of the largest pains we suffer with as a commercial HVAC Mechanical Service Company. The main problem is that Simpro will not allow you to create one Service Ticket to send to the customer that shows the techs write up of the worked performed, the techs on the job and the total hours. If two techs worked on a centrifugal chiller tear down for two weeks Simpro would generate a service write up with the same job number for each tech for each day. That’s two Simpro Service tickets a day for two weeks which totals 20 Service tickets that we have to send the customer just to show the total hours worked each day versus having one service ticket that the customer signs showing tech names and the total hours worked each day. We have talked to Simpro Support about this and there is nothing they can do or will do about this.
On the accounting and estimating side of this software Simpro uses Margin percentage (Simpro calls it Gross Margin) and not Gross Margin dollars. From what I understand Simpro originated in Australia and they use mark up percentage where as in America we use Gross Margin so beware.
Vendor Response
by simPRO Software on 26/05/2020
Hi Gerald,
Thank you for your feedback. We're glad to hear that it has been easy for you to use simPRO for your business. In regards to your technical issues, our US-based Customer Success team is happy to work with you to provide a solution. Please reach out to [email protected]
Best, Team simPRO
- Reviewer Source
- Reviewed on 20/05/2020
Robert S.
-
Overall Rating4 /5
-
Ease of Use3 /5
-
Features & Functionality4 /5
-
Customer Support4 /5
-
Value for Money4 /5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 10/10/2019
"SimPRO and ProSec Integration"
Comments: SimPRO is a great tool to use for the type of business we operate. It helps us manage material and labor costs very effectively. Once you are properly trained and understand how the system works, preparing quotes is quick and the documents are professional looking.
Pros: Job costing is an important concern for us and SimPRO does an excellent job of tracking job costs. We are hoping for continual development in the ease of use for tracking labor and time on the job, but overall, SimPRO does a great job of job cost management.
Cons: Seems clunky and non-intuitive at first and training from SimPRO after the initial roll out is not complimentary and quite costly. Also, there are some features that I wish could be improved, such as contract / agreement integration and a more intuitive way to find / locate jobs on the fly using the mobile app. I am looking forward to the rollout of the new SimPRO Mobile app, which may address the later concern.
Vendor Response
by simPRO Software on 21/10/2019
Hi Robert, thanks for your feedback. We're glad that simPRO has helped your business with job costing. Regarding searching for jobs, the new simPRO Mobile app not only eases tracking of labor time, but it also allows users to search for jobs that are scheduled or assigned to you and all pending and progress jobs. Check out this page for more details: https://www.simpro.us/solutions/simpro-mobile.
We also appreciate your feedback on the initial implementation and training. We understand it's a time and financial commitment. Because simPRO touches every area of your business, allowing 4-5 days of training means we can work through your unique workflow to customize the content to specifically align with your business goals. We ensure everyone on your team understands how to get the most from simPRO, so you can get up and running as quickly as possible.
Best, Team simPRO
- Reviewer Source
- Reviewed on 10/10/2019
Timothy O.
-
Overall Rating4 /5
-
Ease of Use4 /5
-
Features & Functionality4 /5
-
Customer Support5 /5
-
Value for Money4 /5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 9/10/2019
"Comprehensive Solution"
Comments: Implementing simPRO is one of the more significant reasons for our growth over the past five years. Having visibility into job costing throughout the project rather than just when the project is finished, has allowed us to spot and react to project issues earlier. The ability to view a project from start to finish, including all job purchases, labor entries as well as customer invoices and the status of payments, has liberated management to concentrate on more strategic issues to drive growth and improve overall.
Pros:
I like that we can track a job/project through the entire process starting with Lead Generation to creating an Estimate and then converting the estimate into a Job/Project all the way through to the final invoice. All stages of the project life cycle can be tracked and job-costing is a breeze because all job Purchase Orders, technician time sheets, etc. are visible.
The inventory management capabilities are a significant improvement over our previous methods. Having all of our vendor's products entered into the Catalog with visibility into our current on-hand inventory makes things more efficient during the estimating process and provides means of controlling how and when materials are assigned to jobs.
Cons: The user interface can be improved a little to make accessing information a bit more intuitive. It is not difficult by any measure, but I would like to see more flexibility and drag-and-drop capabilities - especially with the estimating portion.
Vendor Response
by simPRO Software on 10/10/2019
Hi Tim, thanks for your review! We're happy to hear that simPRO has contributed to your business growth. If you run into any issues or need any help with simPRO features, reach out to our Customer Support team or visit the simPRO Help Guide: https://helpguide.simprogroup.com.
Best, Team simPRO
- Reviewer Source
- Reviewed on 9/10/2019
