--- description: Learn more about Guesty price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Guesty Pricing, Reviews & Features - Capterra New Zealand 2026 --- Breadcrumb: [Home](/) > [Hospitality Property Management Software](/directory/20031/hospitality-property-management/software) > [Guesty](/software/159377/guesty) # Guesty Canonical: https://www.capterra.co.nz/software/159377/guesty Page: 1 / 20\ Next: [Next page](https://www.capterra.co.nz/software/159377/guesty?page=2) > Vacation rental solution that helps businesses centralize operations across platforms, including Airbnb, HomeAway, Vrbo \& Booking.com. > > Verdict: Rated **4.4/5** by 474 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Guesty? Guesty is used by vacation rental hosts, property managers, short-term rental operators, aparthotel managers, B\&B owners, and hospitality enterprises. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 474 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Guesty - **Location**: Walnut, US - **Founded**: 2014 ## Commercial Context - **Starting Price**: US$23.00 - **Pricing model**: Other (Free Trial) - **Pricing Details**: Guesty charges a fixed monthly fee based on the number of properties you manage. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, French, German, Italian, Japanese, Polish, Portuguese, Spanish - **Available Countries**: Albania, Andorra, Antigua & Barbuda, Argentina, Aruba, Australia, Austria, Bahamas, Barbados, Belgium, Belize, Bermuda, Brazil, British Virgin Islands, Bulgaria, Canada, Cayman Islands, Chile, Colombia, Costa Rica and 85 more ## Features - Accounting - Accounts Payable - Accounts Receivable - Activity Dashboard - Billing & Invoicing - Booking Management - Booking Notes - CRM - Campaign Management - Channel Analytics - Channel Management - Communication Management - Contact Management - Customer Support - Document Management - Dynamic Pricing - Employee Management - GDS/OTA Integration - Group Reservations - Guest Check-in/Check-out - Guest Experience Management - Housekeeping Management - Inventory Control - Lead Management - Maintenance Management - Marketing Automation - Multi-Channel Management - Online Booking - Online Payments - Online Reservations - Opportunity Management - Order Management - Partner Management - Partner Portal - Payment Processing - Performance Metrics - Pipeline Management - Point of Sale (POS) - Portfolio Management - Property Database - Property Management - Reminders - Reporting & Statistics - Reporting/Analytics - Reservations Management - Revenue Management - Tenant Screening - Tenant Tracking - Third-Party Integrations - Vendor Management ... and 12 more features ## Integrations (47 total) - AIPEX - Accountable - AirDNA - Akia - Aloware - AutoRank - Autohost - Besty - Beyond - Breezeway - ChargeAutomation - Chekin App - Conduit - Content.One - Duve ... and 32 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Hospitality Property Management Software](https://www.capterra.co.nz/directory/20031/hospitality-property-management/software) ## Related Categories - [Vacation Rental Software](https://www.capterra.co.nz/directory/30616/vacation-rental/software) - [Hospitality Property Management Software](https://www.capterra.co.nz/directory/20031/hospitality-property-management/software) - [Channel Management Software](https://www.capterra.co.nz/directory/30678/channel-management/software) - [Real Estate Property Management Software](https://www.capterra.co.nz/directory/20050/real-estate-property-management/software) - [Rental Property Management Software](https://www.capterra.co.nz/directory/30929/rental-property-management/software) ## Alternatives 1. [Hostaway](https://www.capterra.co.nz/software/152433/hostaway) — 4.8/5 (1565 reviews) 2. [DoorLoop](https://www.capterra.co.nz/software/211768/doorloop) — 4.8/5 (705 reviews) 3. [Buildium](https://www.capterra.co.nz/software/47428/buildium-property-management-software) — 4.5/5 (2207 reviews) 4. [Entrata](https://www.capterra.co.nz/software/20372/entrata) — 4.6/5 (444 reviews) 5. [ResMan](https://www.capterra.co.nz/software/135182/resman) — 4.6/5 (602 reviews) ## Reviews ### "Great product and service" — 5.0/5 > **Brooke** | *26 November 2025* | Real Estate | Recommendation rating: 8.0/10 > > **Pros**: Great product and fantastic service. Love the integration with the OTA, the Guesty accounting and ability to have dynamic pricing. > > **Cons**: Time to deploy and implement initial Guesty product was a little long, but it is a complex and wide ranging product. Is a little pricey\! > > Very good overall. There is a lot to learn and it takes quite a few sessions to get your head around everything. The product is very well thought out and can do so much. ----- ### "Scalable Platform That Supports Growth and Operational Control" — 5.0/5 > **BJ** | *27 February 2026* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: The biggest advantage of Guesty is centralized control. Managing Airbnb, VRBO, direct bookings, messaging, automation, task management, and reporting within one ecosystem significantly reduces operational friction. As our portfolio has grown, Guesty’s automation tools have helped us standardize communication, streamline workflows, and minimize manual errors. The reporting and financial visibility are also strong, which is critical when advising homeowners and forecasting performance. Once workflows are properly built, the system becomes extremely powerful and scalable. > > **Cons**: When we started our company in 2022, we started with Guesty. Yet, the accounting was not as robust as we were after. When we walked oud the door, we said we would be back when it was checking a few more boxes for us. We came back in June of 2025 after our bookkeeping team said the accounting module had been through changes and now had the features we required. There are still a few gaps in the accounting, but they have had a strong focus there and we are happy with where it is now and where it is headed. > > Overall, our experience has been very positive. Guesty has allowed us to operate more professionally, increase efficiency, and create consistency across our short-term rental portfolio. It has supported our growth while maintaining operational control and visibility. Like any powerful system, success depends on proper implementation, but once established, it becomes a strong foundation for scaling a vacation rental management business. We have also started to grow great ties with the people and team itself and highly recommend attending their annual GuestyVal for networking with like minded property managers and industry professionals. ----- ### "Going for Guesty" — 5.0/5 > **Susan** | *1 March 2026* | Leisure, Travel & Tourism | Recommendation rating: 10.0/10 > > **Pros**: We have been using Guesty for almost 2 years and I’ve started to take some of the most positives for granted which is a good thing. They are integrated with most of the third parties that I want to be. They have added many of the elements that I was using third-party for like damage insurance. We know at damage insurance to our bookings directly through Guesty instead of through an outside company. We have recently added the accounting module and are getting used to it. Some of the request we’ve made have been upgraded immediately, of which we are most appreciative. The automated response system is excellent and the AI for responses is getting better and better . But if they had to put anything to the top of the list, it would definitely be the responsiveness of Customer Service and our account executive. We get help when we need it and that’s worth everything. > > **Cons**: What I like least is that our advanced website is not editable simultaneously with the booking engine so there is some extra wor. But we think that this may be solved quite soon. > > We we have overall found that switching to Guesty as our PMS has made our life in our work much easier and more fun. There have been pain points, but we feel that they’ve been solved or that we’ve been assured that they will be. All is good and I feel comfortable recommending it. ----- ### "Few months in" — 5.0/5 > **Thomas** | *31 March 2026* | Hospitality | Recommendation rating: 8.0/10 > > **Pros**: A huge amount of functionality and it really works well \! Very smooth and quick easy to see everything > > **Cons**: Lots of paid add on and lots of stuff that make it clunky were if it was one price for the package it would be much better ----- ### "Good product. Terrible support." — 1.0/5 > **Kevin** | *6 April 2026* | Real Estate | Recommendation rating: 0.0/10 > > **Pros**: Guesty as a product is solid. The features are there and it works well for managing properties at scale. > > **Cons**: Customer service is not great, especially when you are dealing with anything above a basic support ticket. Anything related to account issues or more serious problems takes way too long. I canceled Guesty Shield, notified my account manager, followed up multiple times over email, had multiple calls with my account manager and her upper management, and the cancellation was confirmed. They kept charging me anyway. It has been 4 to 5 months of back and forth. They keep telling me they are working on fixing the invoice and correcting the balance. Still not fixed. My account keeps getting deactivated because of an unpaid invoice for a service I already canceled. Their solution is for me to pay the invoice first and get the credit back. Why would I pay for something I never used and already canceled months ago? On top of that, they tried to tell me I could cancel Guesty Shield myself through the dashboard, but you literally cannot do that. The account manager has to do it. So I did everything right and I am still in this loop. > > For one of the biggest PMS platforms out there, not being able to fix a billing issue in 5 months is just not acceptable. Every time I reach out it feels like we are starting over. No real progress. Just the same "we are working on it." If you are a large operator considering Guesty, the product will do what you need. But if anything goes wrong outside of a basic support ticket, be ready to fight for it and still not get a resolution. ----- Page: 1 / 20\ Next: [Next page](https://www.capterra.co.nz/software/159377/guesty?page=2) ## Links - [View on Capterra](https://www.capterra.co.nz/software/159377/guesty) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data