OXON

OXON

by OXON Tech

Who Uses OXON?

SMB's and enterprise companies. OXON functionalities can be used for companies up to 1000 agents. OXON is similar to Genesys and has even better functions on email ticketing, and user interface.

What Is OXON?

We have created the best yet way to manage ALL your business communication in one place.
OXON focus is:

#1 Omnichannel Customer Support
#2 Sales Teams and Telemarketing
#3 Personal Email Marketing
#4 Agents Management & Customer Experience Insights

OXON is a cloud based contact centre management software, providing enterprise grade communication abilities which enable: web-chat, email, voice calls, SMS, social media support to be operated in a single platform.

OXON Details

OXON Tech

https://www.oxontech.com/

OXON Pricing Overview

OXON has a free version and offers a free trial. OXON paid version starts at US$39.00/month.

Starting Price

US$39.00/month

Pricing Details

ONLY 39 EUR per user per month. For a limited time only.

Free Version

Yes

Free Trial

Yes

Deployment

Cloud, SaaS, Web

Training

Live Online

Webinars

Support

24/7 (Live Rep)

OXON Features

Call Centre Software
Blended Call Centre
Call Logging
Call Recording
Call Scripting
Campaign Management
Escalation Management
Inbound Call Centre
Interactive Voice Response (IVR)
Manual Dialer
Outbound Call Centre
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

OXON Reviews

Showing 5 of 14 reviews

Overall
4.9/5
Ease of Use
4.6/5
Customer Service
4.5/5
Features
4.6/5
Value for Money
5/5
Mantas L.
Head of purchasing and sales
Business Supplies & Equipment, 13-50 Employees
Used the Software for: 1-5 months
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2/02/2017

"Price/quality amazing"

Comments: It have all I need for business. I can see and make decisions on customers who refused to buy product from me. It is easy to track how emplyees communicate with clients. Actualy what best thing, that i can monitor and see how much lazy they are. Plus with reports i can give a feedback regarding sales. What they could do next time that they wouldnt loose clients. How thamey are dealing with problem solving and so on. Great tool. Specially for that price. There is in market more of such solutions, only thing you would pay 4-6 times more per employee... You got my point. Low cost did improve in sales 32.57% just becouse I can see what my employees are doing. Instead of facebook and other social sites they sitting. I can just ring them and say - hey what you doing..

Pros: Flexibility
Easy to use
All in one place
Easy API connection with our systems

Cons: No skype integrations
No Linkedin lead generator
No mobile application

  • Reviewer Source 
  • Reviewed on 2/02/2017
Ivan B.
Director
Telecommunications, 51-200 Employees
Used the Software for: 6-12 months
  • Overall Rating
    5/5
  • Ease of Use
    4/5
  • Features & Functionality
    5/5
  • Customer Support
    4/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2/02/2017

"Amazing for sales teams that make outbound sales calls. 5 STARS"

Comments: We can use this software for outbound calls. 5 dialling types, automatically orders log, auto agent commission management and much much more. This is incredible how much value we get only for EUR per month. We used similar software - Leaddesk before, but it was like 4 times more expensive and these oxon guys have more functions than leaddesk for example - customer support system, but we don't use this. Calls are very good quality, call rates are cheap. All our agents are happy, because they can track their sales performance and stuff. Good job oxon, keep it up!

Pros: Very good overall experience. Have not seen anything better in terms of product value for money.

Cons: Cloud based

  • Reviewer Source 
  • Reviewed on 2/02/2017
Julie B.
Retail Support Manager
Retail, 10,001+ Employees
Used the Software for: Free Trial
  • Overall Rating
    4/5
  • Ease of Use
    4/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 23/04/2019

"Strong reports and historical analytics"

Comments: This software saved a lot of time for us. Customer support speed boosted, all statistics and activities can be monitored. We were happy to try the free trial. 4 star rating for now. We will make a purchase as soon as the OXON Tech completes our request.

Pros: We can see what our agents are doing now and view all the historical data. We can see how much time was spent on each task: Calls, Emails handling, chat handling, passive state, after call work, brake state, smoking brake, lunch brake, etc. We can also schedule and get sent these reports to our email addresses for company C level executives.

Cons: We can't track how much time was spent on calendar tasks.

  • Reviewer Source 
  • Reviewed on 23/04/2019
Faye M.
Customer Service Administrator
Logistics & Supply Chain, 13-50 Employees
Used the Software for: 6-12 months
  • Overall Rating
    5/5
  • Ease of Use
    4/5
  • Features & Functionality
    5/5
  • Customer Support
    4/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 15/04/2019

"Great solution for companies with communication problems"

Comments: Now that all Employee interactions with clients are documented in Oxon, we can get a much better picture what and when needs improvement in the company. The most important and useful part of Oxon since the beginning was the activity reports. I get several rapports weekly from my lower management and can identify and solve problems within the company very quick. Oxon has made the job easier.

Pros: Convenient monitoring of all company's interactions and communications, both internal and external.

Cons: Don't care much for the minimalist design, other than that everything works great

  • Reviewer Source 
  • Reviewed on 15/04/2019
Murtaz A.
Manager
Logistics & Supply Chain, 51-200 Employees
Used the Software for: 6-12 months
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    4/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 22/08/2019

"Overall great software"

Comments: The software simple and user friendly. As someone who is new to multichannel communication software, I was a bit worried that it would be difficult to figure out how everthing works at first, especially when i take into consideration all the complicated functions Oxon provides. I've had no problems figuring out how to use Oxon and the few questions I had, the Oxon support team answered quickly and clearly. Overall great experience, would recomend!

Pros: Easy to use software. Friendly and helpful support team.

Cons: I cannot find a single negative thing about it.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 22/08/2019