--- description: Learn more about Steam-connect price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Steam-connect Pricing, Reviews & Features - Capterra New Zealand 2026 --- Breadcrumb: [Home](/) > [Call Centre Software](/directory/30007/call-center/software) > [Steam-connect](/software/158092/steam-connect) # Steam-connect Canonical: https://www.capterra.co.nz/software/158092/steam-connect Page: 1 / 2\ Next: [Next page](https://www.capterra.co.nz/software/158092/steam-connect?page=2) > Steam-connect allows businesses to keep track of all conversations with customers - by phone, SMS, or social media. > > Verdict: Rated **4.9/5** by 9 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Steam-connect? A wide range of companies with customer contact use Steam-connect: (external) call centers, customer contact centers, telemarketers, advertisers, support departments and SMEs. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 9 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Steam-connect - **Founded**: 2007 ## Commercial Context - **Starting Price**: €129.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Steam-connect offers three plans, all requiring a minimum of 3 seats: Telephony Suite – €99/user/month (€94 billed annually): Manage inbound and outbound telephony in one platform. Includes AI functions, Quality Monitoring, PBX, OpenAPI, dialers, reporting, dashboards, and free Conversation Intelligence. Omnichannel Suite – €129/user/month (€119 billed annually): Everything in the Telephony Suite plus chat, email, WhatsApp, social media integration, contact forms, and SMS. Enterprise Suite – custom pricing: Everything in the Omnichannel Suite with tailored services including priority support, a dedicated account manager, custom reporting, custom dashboarding, and data warehouse management. All plans include support and out-of-hours incident service. Additional costs may apply for hosted telephony (DID numbers), call recording storage, optional services (SMS, agenda, data warehousing), and API plans. Training, consultancy, and custom IT work are available at hourly or half-day rates. - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) - **Supported Languages**: Dutch, English, French, German, Spanish - **Available Countries**: Albania, Andorra, Austria, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Greenland, Hungary, Iceland, Ireland and 25 more ## Features - Agent Interface - Alerts/Escalation - Auto-Dialer - Automated Routing - Automatic Call Distribution - CRM - Call Centre Management - Call Logging - Call Monitoring - Call Recording - Call Routing - Call Scripting - Call Transfer - Callback Scheduling - Campaign Management - Chatbot - Computer Telephony Integration - Contact Management - Conversation Intelligence - Dashboard - Data Security - IVR - Inbox Management - Knowledge Base Management - Multiple Scripts - Phone Key Input - Pre-recorded Messages - Quality Management - Queue Management - Reporting & Statistics - Reporting/Analytics - Service Level Agreement (SLA) Management - Survey/Poll Management - Surveys & Feedback - Task Automation - Text to Speech - VoIP - Voice Customisation - Voice Mail - Workforce Management ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Call Centre Software](https://www.capterra.co.nz/directory/30007/call-center/software) ## Related Categories - [Call Centre Software](https://www.capterra.co.nz/directory/30007/call-center/software) - [IVR Software](https://www.capterra.co.nz/directory/30231/ivr/software) - [Contact Centre Software](https://www.capterra.co.nz/directory/32035/contact-center/software) - [Customer Service Software](https://www.capterra.co.nz/directory/22/customer-service/software) - [Telephony Software](https://www.capterra.co.nz/directory/30084/telephony/software) ## Alternatives 1. [Zendesk Suite](https://www.capterra.co.nz/software/164283/zendesk) — 4.4/5 (4072 reviews) 2. [Salesforce Sales Cloud](https://www.capterra.co.nz/software/61368/salesforce) — 4.4/5 (18768 reviews) 3. [LiveAgent](https://www.capterra.co.nz/software/102188/liveagent) — 4.7/5 (1753 reviews) 4. [LiveChat](https://www.capterra.co.nz/software/62194/livechat) — 4.6/5 (1715 reviews) 5. [Freshdesk](https://www.capterra.co.nz/software/124981/freshdesk) — 4.5/5 (3408 reviews) ## Reviews ### "A fabulous tool" — 5.0/5 > **Verified Reviewer** | *1 July 2024* | Marketing & Advertising | Recommendation rating: 5.0/10 > > **Pros**: I like how many use cases there are for a single platfotm, almost like an all-in-one CRM and IT platform, but without the need of having several tools opened > > **Cons**: The UI/UX is a bit dated, could definitely benefit from a complete overhaul when it comes to the landing page > > Simple, functional and super dynamic, customizable, fair price and the api connection works like a charm ----- ### "A good option for contact centers" — 4.0/5 > **Andy** | *1 June 2021* | Human Resources | Recommendation rating: 7.0/10 > > **Pros**: It is an application that fulfills what it promises, as a user and client advisor who acquired it, I can assure you that I was surprised by the ease of implementation, configuration, learning and use. It is simple and intuitive but has very powerful tools for managing customer contact. > > **Cons**: It is a tool that, in my opinion, still lacks maturity, having a little more feedback from customers to adapt it more to their needs. Its ease of implementation and use also impact on a much lighter customization. I am not convinced about the method of payment per day of use. > > I had the opportunity to learn about this tool through a client who we consulted on digital transformation, and I was surprised that he did not choose a more widely used software. I was surprised by the ease of implementation and ease of use, as well as the need for a small learning curve. ----- ### "Very handy contact center software" — 5.0/5 > **Bas** | *18 December 2023* | Financial Services | Recommendation rating: 9.0/10 > > **Pros**: Very customizable, api connected, easy usage > > **Cons**: Earlier this year some serious downtime of the telephony service. But lately no problems anymore ----- ### "Very cheap and Afforable" — 5.0/5 > **Wajahat** | *30 July 2021* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Good service, affordable and good support. > > **Cons**: many things still can be improved but yet still its good ----- ### "Steam by codelogic" — 5.0/5 > **Justin** | *23 November 2021* | Veterinary | Recommendation rating: 7.0/10 > > **Pros**: A very impressive and highly functional product, this software is ideal for managing calls and communications > > **Cons**: The software takes some getting used to, but with practice becomes very smooth. ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.co.nz/software/158092/steam-connect?page=2) ## Links - [View on Capterra](https://www.capterra.co.nz/software/158092/steam-connect) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | | tr | | ----- ## Structured Data