--- description: Learn more about JustCall price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: JustCall Pricing, Reviews & Features - Capterra New Zealand 2026 --- Breadcrumb: [Home](/) > [Softphone Software](/directory/31029/softphone/software) > [JustCall](/software/157853/justcall) # JustCall Canonical: https://www.capterra.co.nz/software/157853/justcall Page: 1 / 10\ Next: [Next page](https://www.capterra.co.nz/software/157853/justcall?page=2) > JustCall is a modern Softphone for fast-growing teams. Make, receive, distribute and track phone calls and SMS from any device. > > Verdict: Rated **4.1/5** by 223 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses JustCall? Small and mid sized businesses to large enterprises. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.1/5** | 223 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.1/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: SaaS Labs - **Founded**: 2016 ## Commercial Context - **Starting Price**: US$29.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Fair usage policy Calling - Includes outbound mobile and landline calls within your selected region, and inbound calls on routes under $0.02/min. - Excludes toll-free, premium-rate, shared service numbers, international calls, call forwards, and Sales Dialer traffic. SMS - Includes messages to numbers in your selected region. - Excludes SMS sent via workflows, bulk campaigns, and CRM automations. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Brazil, Canada, France, Germany, India, Ireland, Singapore, Spain, United Kingdom, United States ## Features - 2-Way Messaging - Activity Dashboard - Auto-Dialer - Automated Attendant - Automated Routing - Automatic Call Distribution - Automatic Transcription - CRM - Call Centre Management - Call Logging - Call Reporting - Call Routing - Call Scripting - Call Tracking - Call Transcription - Call Transfer - Caller ID - Campaign Management - Conferencing - Contact Management - Conversation Intelligence - Customisable Reports - Customisable Templates - Dashboard - Data Security - Feedback Management - File Sharing - List Management - Mass Texting - Message Personalisation - Mobile Access - Multi-Channel Communication - Multi-Channel Data Collection - Multi-User Collaboration - PBX - Performance Management - Power Dialer - Predictive Dialer - Queue Management - Real-Time Chat - Recording - Reporting/Analytics - SIP Trunking - SMS Messaging - Scheduled Messaging - Survey Builder - Survey/Poll Management - Two-Way Audio & Video - VoIP - Voice Mail ... and 26 more features ## Integrations (75 total) - ActiveCampaign - Agile CRM - Apollo.io - Appy Pie - Appy Pie Design - Bigin by Zoho CRM - Bitrix24 - Bloobirds - Bullhorn ATS & CRM - Capsule - Clay - Close - Copper - Dataddo - Dropbox Backup ... and 60 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - 24/7 (Live rep) - Chat ## Category - [Softphone Software](https://www.capterra.co.nz/directory/31029/softphone/software) ## Related Categories - [Telephony Software](https://www.capterra.co.nz/directory/30084/telephony/software) - [Business Phone Systems](https://www.capterra.co.nz/directory/31101/business-phone-systems/software) - [Call Centre Software](https://www.capterra.co.nz/directory/30007/call-center/software) - [SMS Survey Software](https://www.capterra.co.nz/directory/32937/sms-survey/software) - [IVR Software](https://www.capterra.co.nz/directory/30231/ivr/software) ## Alternatives 1. [Zendesk Suite](https://www.capterra.co.nz/software/164283/zendesk) — 4.4/5 (4072 reviews) 2. [Freshdesk](https://www.capterra.co.nz/software/124981/freshdesk) — 4.5/5 (3409 reviews) 3. [Salesforce Sales Cloud](https://www.capterra.co.nz/software/61368/salesforce) — 4.4/5 (18768 reviews) 4. [LiveAgent](https://www.capterra.co.nz/software/102188/liveagent) — 4.7/5 (1754 reviews) 5. [LiveChat](https://www.capterra.co.nz/software/62194/livechat) — 4.6/5 (1715 reviews) ## Reviews ### "JC Review KK" — 5.0/5 > **Kerry** | *24 July 2025* | Real Estate | Recommendation rating: 10.0/10 > > **Pros**: It is easy to use and integrates well with other platforms. Overall in my experience it would be highly recommended. > > **Cons**: I dont really have any cons that I can think of. Occassionally the app will continue ringing on my pc when I have answered a call from my cell phone and I have to close everything out to get it to stop. > > Overall very good, very few technical issues and is a huge step up from the program I used previously. ----- ### "Avoid Justcall" — 1.0/5 > **Ross** | *14 November 2025* | Construction | Recommendation rating: 0.0/10 > > **Pros**: the application had a lot of features that are similar to competitors in their industry, These features worked for the most part > > **Cons**: Very aggressive sales process with lacking fulfillment team. They will try to pressure you with their legal team if something doesn't go your way > > We were long time customers of justcall and decided to upgrade our account. After upgrading, we realized it did not contain the features we were looking for. When we emailed them 1 day after signing, they sent a lengthy email threatening their legal team to get involved after rendering 0 services. Unethical company and clearly desperate for money, wouldn't trust them ever again and went with a competitor after this experience. ----- ### "JustCall overall good product" — 4.0/5 > **Erinn** | *19 July 2024* | Accounting | Recommendation rating: 8.0/10 > > **Pros**: I like justcall because anyone on our team can login to the browser and see which team member is on the line and see who they are on the line with. We also utilize the fax feature which is convenient to have all on one login. We also use the texting feature a lot with our clients which makes it easier to communicate with certain clients and it is through the business number and anyone on our team can reply/ see the messages which is helpful. It also records the calls that way you or a coworker can go back and listen to conversation. It also links to HubSpot and tracks any communications which we also utilize and is convenient to have all communications in one spot. There are a few things I have asked on customer support normally answers fast if you have any issues and follow up always. We use this app Everday as our main source of communication besides emails. We also are able to schedule the lines to be ring only during our office hours which is also very convenient. > > **Cons**: A few downsides to just call I think we have is not being able to transfer a call directly to a voicemail. This would be a nice feature for when someone is on the line already or just can't take the call at that moment instead of it ringing to their line. Another thing I think with the faxes is that it doesn't send you a confirmation of the fax once sent. ----- ### "User-Friendly JustCall" — 5.0/5 > **Vanessa** | *15 October 2024* | Automotive | Recommendation rating: 10.0/10 > > **Pros**: It's really easy to use for a new user like me. The navigations are smooth and settings are easy to understand. > > **Cons**: It's only when it sometimes lags, but it could be because of my internet connection, too. > > I like how easy it is to use and never had problem with it so far. ----- ### "Absolutely terrible, if you value your time or dollars run as fast as you can away." — 1.0/5 > **Robert** | *21 March 2025* | Capital Markets | Recommendation rating: 0.0/10 > > **Pros**: Unfortunately if there are any positives, they would not overshadow the absolutely terrible experience provided by this company. > > **Cons**: The customer service was so deceptive and inconsistent I became convinced that they were engaged in a pattern of fraud or at the very least willful gross negligence. > > I signed up for JustCall with the intent to evaluate the platform for my team of eight users. What followed was a frustrating and time-wasting experience that ultimately led me to abandon the service entirely. Despite upgrading to a Pro plan that advertised 1,000 included minutes, I was blocked from making calls due to a negative credit balance. The support team’s explanation was convoluted at best — citing a mix of free trial credit usage, unclear billing practices, and a requirement to maintain a minimum account balance, even just to access the bundled minutes. My questions were repeatedly sidestepped or answered with generic responses that did not address my core concerns. The reports they shared showed call activity during the free trial period — before the paid subscription even began — yet I was told this usage depleted my credits and prevented me from using the service I had just paid for. Worse, the billing system lacked transparency. There was no way for me to track credit usage in real time, and the reports had to be manually exported by their internal team. It’s unacceptable to require customers to pay for something they can't monitor or verify on their own. After spending hours trying to get clarity and encountering more confusion than help, I’ve decided to move on. JustCall lost my business and any future potential for our team. I wouldn’t recommend this platform to anyone expecting a straightforward, well-supported, or transparent VoIP solution. ----- Page: 1 / 10\ Next: [Next page](https://www.capterra.co.nz/software/157853/justcall?page=2) ## Links - [View on Capterra](https://www.capterra.co.nz/software/157853/justcall) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data