OnSemble

Who Uses OnSemble?

Small to midsize consumer services organizations.

What Is OnSemble?

OnSemble's comprehensive intranet software and services solution enables you to activate your customer-oriented culture by informing, aligning, engaging and enabling your employees. OnSemble allows you to regularly communicate with all employees, keep employees connected and engaged, align employees with company objectives, and enable employees to share documents and collaborate. We have over 17 years of intranet experience. We'll partner with you to guide you to initial and ongoing success.

OnSemble Details

PassageWays

https://www.passageways.com

Founded 2003

OnSemble Software - Intranet Homepage
OnSemble Software - Announcements
OnSemble Software - Blogs
OnSemble Software - Employee Recognition
OnSemble Software - Document Repository
OnSemble video
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OnSemble Software - Intranet Homepage - thumbnail
OnSemble Software - Announcements - thumbnail
OnSemble Software - Blogs - thumbnail
OnSemble Software - Employee Recognition - thumbnail
OnSemble Software - Document Repository - thumbnail

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Starting price

US$60.00/month
US$2.00/month
US$10.00/month
US$5.00/month

Free Version

Free Version No
Free Version Yes
Free Version Yes
Free Version No

Free Trial

Free Trial Yes
Free Trial Yes
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OnSemble deployment and support

Support

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Deployment

  • Cloud, SaaS, Web-based
  • Mac (Desktop)
  • Windows (Desktop)
  • Android (Mobile)
  • iPhone (Mobile)
  • iPad (Mobile)

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

OnSemble Features

  • @mentions
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Assignment Management
  • Brainstorming
  • Calendar Management
  • Chat/Messaging
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Contact Management
  • Content Management
  • Customisable Branding
  • Discussions / Forums
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Management
  • File Management
  • File Sharing
  • File Transfer
  • Live Chat
  • Mobile Access
  • Prioritisation
  • Progress Tracking
  • Project Management
  • Project Planning
  • Projections
  • Real Time Editing
  • Real Time Notifications
  • Real-time Updates
  • Reporting & Statistics
  • SSL Security
  • Screen Sharing
  • Secure Data Storage
  • Single Sign On
  • Status Tracking
  • Tagging
  • Task Management
  • Task Planning
  • Task Progress Tracking
  • Task Scheduling
  • Third Party Integrations
  • To-Do List
  • Version Control
  • Video Conferencing
  • Workflow Management

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  • Communication Management
  • Contact Database
  • Content Management
  • Customisable Branding
  • Customisable Templates
  • Customizable Fields
  • Data Import/Export
  • Discussions / Forums
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Invitations & Reminders
  • Email Management
  • Engagement Tracking
  • Event Calendar
  • Event Management
  • Feedback Management
  • Filtering
  • Forum / Discussion Board
  • Gamification
  • Group Management
  • Ideation / Crowdsourcing
  • Knowledge Base Management
  • Live Chat
  • Member Directory
  • Membership Management
  • Mobile Access
  • Moderation
  • Multi-Language
  • Online Forums
  • Personalisation
  • Real Time Notifications
  • Reporting & Statistics
  • SSL Security
  • Single Sign On
  • Social Media Integration
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  • Tagging
  • Third Party Integrations
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  • Website Management

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  • Calendar Management
  • Campaign Management
  • Collaboration Tools
  • Commenting/Notes
  • Configurable Workflow
  • Content Library
  • Content Management
  • Content Publishing Options
  • Customisable Branding
  • Customisable Forms
  • Customisable Templates
  • Document Classification
  • Document Management
  • Document Storage
  • Drag & Drop
  • Electronic Forms
  • Email Management
  • Engagement Tracking
  • File Management
  • Filtering
  • Forms Management
  • Full Text Search
  • Image Editing
  • Metadata Management
  • Multi-Language
  • Reporting & Statistics
  • Role-Based Permissions
  • SEO Management
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  • Tagging
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  • Forum / Discussion Board
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  • Role-Based Permissions
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  • Document Management
  • Document Review
  • Document Storage
  • Document Templates
  • Drag & Drop
  • Electronic Signature
  • Email Management
  • File Conversion
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  • File Sharing
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  • Forms Management
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  • Offline Access
  • Optical Character Recognition
  • Projections
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  • SSL Security
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  • Content Management
  • Customisable Branding
  • Customisable Questions
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  • Performance Management
  • Performance Metrics
  • Progress Tracking
  • Pulse Surveys
  • Question Library
  • Real Time Analytics
  • Real Time Data
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  • Real Time Reporting
  • Real-time Updates
  • Reminders
  • Reporting & Statistics
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  • Biometrics
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  • Self-Service Access Request
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  • Calendar Management
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  • Customisable Branding
  • Customisable Templates
  • Data Import/Export
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  • Email Management
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  • Employee Database
  • Employee Photos
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  • Event Calendar
  • File Management
  • File Sharing
  • Forum / Discussion Board
  • Live Chat
  • Meeting Management
  • Mobile Alerts
  • Multi-Language
  • Newsletter Management
  • Real Time Notifications
  • Real-Time Chat
  • Real-time Updates
  • Reporting & Statistics
  • Role-Based Permissions
  • Screen Sharing
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  • Single Sign On
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  • Content Management
  • Customisable Branding
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  • File Management
  • File Transfer
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  • Event Calendar
  • Feedback Management
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  • Forms Management
  • Forum / Discussion Board
  • Knowledge Base Management
  • Live Chat
  • Mobile Access
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OnSemble Alternatives - Capterra New Zealand 2021

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OnSemble Reviews

Read all reviews

Overall rating

4.6/5

Average score

Ease of Use 4.3
Customer Service 4.9
Features 4.3
Value for Money 4.6

Review software

Share your experiences with other software buyers.

Write a Review!
Burke T.
Information Technology Specialist
Banking, 51-200 Employees
Used the Software for: 6-12 months
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    4 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 23/04/2021

"Terrific software with an even better support team behind it!"

Comments: The highlight of using OnSemble has been the team at Passageways. [SENSITIVE CONTENT HIDDEN] was an absolutely invaluable resource and helped solve virtually every one of our business needs and "wins" we wanted for launch. She was full of ideas for solving problems and made herself very available for assistance. On the support side, [SENSITIVE CONTENT HIDDEN] has also proved to be a massive help and great resource. Always willing to help and fixed our tickets in a very quick timeframe. The people and team alone make OnSemble a great choice!

Pros: This product is very easy to get set up, using a mixture of basic HTML and drop-n-drag elements to build pages in minutes. It's definitely feasible to build out a department in minutes and hours, through a pretty user friendly interface. You also don't have to sacrifice a lot of control for the ease of use, as you can easily code in what's needed, or can adjust templates on the fly. It allows a ton of customization as well, which gives your team a lot of options for set up and functionality. There's also a lot of features included in the price, which really raises the value when comparting to similar options.

Cons: Our issues mostly have been with some of the specific modules called "islands". Some are more robust than others, and we were not able to replicate everything that we wanted given some restraints of the islands. They also prove to be difficult to work with in a few cases. Calendars, for example, offers some nice features but has some quirks that has prevented us from utilizing it for the whole organization. That being said, these islands get updated and changed over time, so some of our issues could get fixed.

  • Reviewer Source 
  • Reviewed on 23/04/2021
Kathy M.
Website & eServices Specialist
Banking, 51-200 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 12/09/2019

"Fostering team info and collaboration"

Comments: OnSemble gives our staff one place to go for organization-wide information. We can reduce emails in inboxes by archiving what's important. Onboarding new staff is easier when they have this hub to go to for HR information, department links, promotions or the employee directory . We love it!

Pros: We were able to customize our portal with our own unique branding and style. Creating, editing and maintaining the framework is really easy and help is available anytime we need it.

Cons: One of the pros can be a con if you aren't sure of your vision for your site. Though the system is really easy to use it does have a lot of complexity to it to be able to offer the extent of the customization options. Learning about all it can do is perhaps for people smarter than me! But, the implementation team and ongoing support helps get you through.

Vendor Response

by Passageways on 13/09/2019

Thank you for taking the time to review OnSemble! I am so glad that you were able to really make it your own, and it's great to see that you made it a central hub for everyone. If you ever need anything, your Customer Success Manager is always there too.

  • Reviewer Source 
  • Reviewed on 12/09/2019
Samantha R.
Learning & Development Manager
Banking, 51-200 Employees
Used the Software for: 2+ years
  • Overall Rating
    3 /5
  • Ease of Use
    3 /5
  • Features & Functionality
    3 /5
  • Customer Support
    4 /5
  • Value for Money
    3 /5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 20/12/2019

"Passageways Employee Intranet"

Comments: OnSemble has been a great one stop shop resource for our staff. We’ve streamlined several processes and reduced the amount of email received. It’s created a fun environment for our staff.

Pros: Continual updates. We’ve been using Passageways for a long time but hadn’t kept up with upgrades. Upon relaunch, we were happy to be able to take advantage of many enhancements that have been provided along the way.

Cons: There are things that could be streamlined with building tools and roles/permissions. Sometimes, the site is buggy.

Vendor Response

by Passageways on 6/01/2020

Thank you for taking the time to review OnSemble! We definitely appreciate that you've been a long-time customer. Continual updates will definitely be something that is important to us in 2020, so you can look forward to a more streamlined portal.

  • Reviewer Source 
  • Reviewed on 20/12/2019
Bethany Z.
Digital Marketing Designer II
Banking, 501-1,000 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    4 /5
  • Customer Support
    5 /5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 24/03/2021

"OnSemble by Passageways"

Pros: I think the best selling point for this software is the support, because it doesn't matter what something looks like if it doesn't work. The OnSemble support team is absolutely excellent. Their response times are usually same day, and everyone is friendly and helpful above and beyond the minimum to get the customer off the phone and out of their hair. When you pair that wonderful support experience with the functionality and flexibility of their actual software product, no other intranet I've experienced compares. Our portal allows us to create a website-like experience for our users, increasing engagement and giving us a better ROI than other options I've used in the past.

Cons: This is something that their developers are working to upgrade, but many of the modules have aspects that look a little outdated design-wise or don't have the ability to customize colors and fonts the way I'd like in an ideal world. However, this is very minimal, and as I said, something their team is working to correct.

  • Reviewer Source 
  • Reviewed on 24/03/2021
Audra W.
Marketing Associate
Banking, 11-50 Employees
Used the Software for: 1+ year
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 10/12/2020

"OnSemble, Our Most Reliable Team Member"

Comments: With our portal, we solved a consistency in documents issue we were experiencing. Since implementation, we have been able to ensure both locations have the most up to date documents on hand in the portal's document repository. We also solved the need for a shared calendar for all staff with the portal. We have provided our staff with a virtual Professional Development corner, containing a lending library, complete with motivational and professional development books employees can check out.

Pros: The document repository, ease of use, and infinite possibilities for custom pages are amongst my favorite features of OnSemble.

Cons: Most of our initial concerns with our portal were put to rest with the latest version update. We have experienced few issues with the portal since implementation. Any issues that arise are easily solved by the top notch Passageways Support Team or simply by emailing our extremely helpful and knowledgeable Passageways CSM.

  • Reviewer Source 
  • Reviewed on 10/12/2020