--- description: Learn more about Userlane price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Userlane Pricing, Reviews & Features - Capterra New Zealand 2026 --- Breadcrumb: [Home](/) > [Change Management Software](/directory/30958/change-management/software) > [Userlane](/software/157465/userlane) # Userlane Canonical: https://www.capterra.co.nz/software/157465/userlane Page: 1 / 3\ Next: [Next page](https://www.capterra.co.nz/software/157465/userlane?page=2) > Userlane measures software adoption, assists users in-app, and proves impact with HEART analytics. Vendor-neutral. Built for enterprise > > Verdict: Rated **4.5/5** by 47 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Userlane? Enterprise organizations in healthcare, financial services, manufacturing, and pharma that need to measure, improve, and prove the value of their software and AI investments. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 47 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Userlane - **Location**: Munich, Germany - **Founded**: 2015 ## Commercial Context - **Pricing Details**: To receive accurate pricing information, get in touch with us directly and speak to one of our specialists about your project. - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English, German - **Available Countries**: Austria, Belgium, Canada, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Norway, Sweden, Switzerland, United Kingdom, United States ## Features - Activity Dashboard - Alerts/Notifications - Approval Workflow - Audience Targeting - Change Planning - Communication Management - Content Creation - Contextual Guidance - Customer Experience Management - Dashboard - Data Visualisation - Engagement Tracking - Feedback Management - In-App Training - Launch Management - Multi-Channel Data Collection - Multi-Language - NPS Survey Structure - Negative Feedback Management - Reporting/Analytics - Self Service Tools - Survey/Poll Management - Surveys & Feedback - Task Management - Third-Party Integrations - User Onboarding - Visual Analytics ## Integrations (9 total) - Auth0 - Confluence - Google Workspace - KnowledgeOwl - Microsoft Entra ID - Okta - OneLogin - Ping Identity - Zendesk Suite ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Change Management Software](https://www.capterra.co.nz/directory/30958/change-management/software) ## Related Categories - [Change Management Software](https://www.capterra.co.nz/directory/30958/change-management/software) - [Digital Adoption Platforms](https://www.capterra.co.nz/directory/31638/digital-adoption-platform/software) - [Customer Experience Software](https://www.capterra.co.nz/directory/30671/customer-experience/software) - [Customer Engagement Software](https://www.capterra.co.nz/directory/30906/customer-engagement/software) ## Alternatives 1. [Freshdesk](https://www.capterra.co.nz/software/124981/freshdesk) — 4.5/5 (3423 reviews) 2. [Zoho CRM](https://www.capterra.co.nz/software/155928/zoho-crm) — 4.3/5 (6972 reviews) 3. [360Learning](https://www.capterra.co.nz/software/211429/360learning) — 4.7/5 (488 reviews) 4. [Intercom](https://www.capterra.co.nz/software/134347/intercom) — 4.5/5 (1133 reviews) 5. [LiveAgent](https://www.capterra.co.nz/software/102188/liveagent) — 4.7/5 (1781 reviews) ## Reviews ### "Very effective onboarding software for SaaS products" — 5.0/5 > **Jovan** | *30 October 2019* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: Very effective software for teams who want to accelerate their user onboarding. Well designed with good UX and UI. Helped us a lot in dealing with customer retention and user activation. > > **Cons**: I'm very satisfied. The analytics section could be a little bit improved in a visual way. > > Powerful onboarding software which is actually very easy to use. ----- ### "Implementing Userlane in the HR context" — 4.0/5 > **Verified Reviewer** | *24 March 2022* | Management Consulting | Recommendation rating: 9.0/10 > > **Pros**: Userlane really helps users to learn new softwares in a modern way without overhelming them. You can easily combine it with software trainings to give all users a feeling of security - you get help within the system whenever you need it. Also for administrators the new analytics dashboard is very helpful. If there are any problems or mistakes with some guides you can see it directly in the dashboard and solve it. In addition adding new guides oder changing existing ones is pretty easy and implementable for anybody, even without coding skills. > > **Cons**: A feature that could be really helpfull in the future is an integration with ticketing systems. Thereby the connection to the support, if users need it, can be improved within the system that is used. ----- ### "Great potential, but missing features to align the tours with our brand" — 3.0/5 > **Joran** | *15 March 2022* | Computer Software | Recommendation rating: 6.0/10 > > **Pros**: Once you get the hang of the editor, it's a logical workflow that allows you to create something fast. > > **Cons**: We really miss the possibility to upload our own fonts and having more design options for the tours we create. This holds us back from creating more tours, as it doesn't feel that it fits well into our product. ----- ### "Customer onboarding tool" — 4.0/5 > **Thomas** | *15 March 2022* | Financial Services | Recommendation rating: 9.0/10 > > **Pros**: The insights are helpful so you can see which userlanes are used most often. The multi language option is important for us. Recording the steps works well once you are used to it. Easy to use for the end-user. Smooth integration in our own platform. > > **Cons**: They are still a start/scale-up so not all features are as stable as expected. But this said it also gives us a lot of opportunities to talk to Userlane to get things moving when something is happening. > > Overall very satisfied as it works well for our end-users and we get a lot of feedback that the userlane tracks are very useful. We have been using the product for \>1y and saw it grow exponentially so excited to see what comes next. ----- ### "Effective and easy to use onboarding software" — 5.0/5 > **Daniel** | *3 March 2021* | Printing | Recommendation rating: 8.0/10 > > **Pros**: Once the software was setup and running, I was able to manage the content of the tutorials easily myself and also add new steps in the guides any time. This way I do not depend on others to keep the content of our onboarding updated (only if complex features need to be developed). The backend is easy to use and offers sufficient customization features. > > **Cons**: It's quite complicated to create or edit guides for a mobile software. > > Thanks to the Userlane tutorials our users have a perfect onboarding process in our software. This has helped us to improve the User Experience and significantly reduce the amount of customer support required. Working with the Userlane team has always been easy, fast and efficient. ----- Page: 1 / 3\ Next: [Next page](https://www.capterra.co.nz/software/157465/userlane?page=2) ## Links - [View on Capterra](https://www.capterra.co.nz/software/157465/userlane) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data