18 years helping New Zealand businesses
choose better software

Thryv
What Is Thryv?
Meet Thryv, the all-in-one management software built for small businesses. Thryv gives you all the tools you need to manage your entire business from one screen. Whether you’re looking to save time, stay organised, find more clients, or just get more out of your business, Thryv has everything you need.
This includes:
· Communication tools
· CRM + managing customer information
· Website (build it yourself or have it built for you)
· Appointment scheduling
· Marketing campaigns
· Social media
· Quotes, estimates and invoicing
· Payment processing
· And more!
Visit our website to find out more.
Who Uses Thryv?
Being a small business owner can be overwhelming... but it doesn’t have to be. At Thryv, we provide easy-to-use software for Aussie business owners, to help you stay organised and get more out of your business. Get back to the important things with Thryv.
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Thryv
Reviews of Thryv

Thryv, Inc Merger History
Pros:
The ability to get a deep dive look into companies due to the precious software capabilities given to them
Cons:
Hard to sync all the automation for creative in one place
Thryv Response
12 months ago
Hi Lindsey Raye, thank you for your review and for choosing Thryv. - Gabe
Wouldn't run a business without it
Comments: It is crucial to the business I run!!
Pros:
I have made a lot of mistakes in business. THRYV IS NOT ONE OF THEM. They designed a beautiful website and created a professional image both for me, my clients, and my competition. I set the bar when it comes form, fit and function of business operations. The customization you can develop and the ease to adapt to the ever changing business world is crucial and central to the small business owner. Thryv has taken everything I've thrown at and is critical part of what I do daily
Cons:
My only complaint is the time it takes to get an ACH payment. From the posture of being constructively critical if you could adapt reels in posting to social media that would be phenomenal
Thryv Response
2 years ago
Hi Jeromy, WOW, thank you so much for your review and kind words. It is great to see how Thryv is helping your business with its online presence and helping with your customer experience. If you ever need assistance with anything, please call our Free 24-Hour Thryv Support line at 844-998-4798. - Gabe

Great idea, but poor follow through.
Comments: Not good enough service for the money spent. We were spending 5 figures and not getting attention needed.
Pros:
I liked that they managed our Google Ads, calls, website, listings, and socials in one place.
Cons:
I did not like the responsiveness from staff. It was difficult to get them to attend to our account. We did not get quality leads. We were miscategorized, leading to not only fewer calls, but calls for another industry taking vital time away from business. We were spending 5 figures and not getting attention needed.
Needs a little tweaking, but all in all not a bad product
Comments: Generally speaking, this product will do what a small business needs it to do. It keeps track of your accounts, allows you to send estimates and invoices, keeps track of what is outstanding (clunky), and helps with marketing campaigns. Even though some areas still need work, the software team is consistently making improvements and updates.
Pros:
This product was very easy to learn and implement. The customer service people are pleasant.
Cons:
I am not happy with the search function in the Billing & Invoicing section. It would be really nice to be able to search by company name or child account name in this area. While this is a great CRM system, this is definitely not an accounting software. Some areas refer to open invoices as payments which is not just inaccurate, but the opposite of what they are. I find the reporting to be clunky and cumbersome as well.
Thryv Response
2 years ago
Hi Melanie, thank you for your review and valuable feedback. It is always great to hear how you are enjoying Thryv and how we can improve. I will be passing this information on to our team. - Gabe
I thrive with Thryve
Comments: I am very happy, to say the least. My professional life has beco.e a lot easier to manage since i started using Thryve
Pros:
I like how everything i need to run my business is intergrated into the one easy to use app
Cons:
The only thing i dont like would be the price, after the free trial, it can be a little expensive.
Thryv Review
Comments: No problems. All good.
Pros:
We love Thryv. It's a critial part of our daily buisness. We use it daily. All features are important to us and appreciated.
Cons:
You get what you pay for and Thryv is really helpful to our buisness, but would be nice if it were cheaper.
Thryv Response
2 years ago
Hi Marvin, thank you for. We are grateful to hear how Thryv is helping your business. I you ever need assistance, please call our Free 24-Hour Thryv Support line. - Gabe
Disappointed, Don't waste your time or money
Cons:
For someone who doesn't like to leave negative reviews... IF I could leave no stars, I would. We started a website with them and 7 months later it was still not running. Customer service was terrible and critical errors about our business including the wrong phone number, the WRONG type of medical practice was listed despite us reaching out asking for it to be changed and every single meeting we had to set up the website, the rep was an hour late!!! After us being very understanding and just asked to please just be done with them.... they continue to bill us AND now are threatening collections for a service WE DIDN'T EVEN receive. I am disappointed that anyone would do business this way.
Thryv Response
last year
Hi Jenny, I am sorry to hear about your experience with Thryv. If you would like to send an email to [email protected], with your account information and any other details, I can send it to our team for further assistance. - Gabe
Blown away by the functionality and ease of use with Thryv
Comments: I would and have recommended this software to many other colleagues already. I literally use it everyday to guide how my day will go, communicate with my clients, and continue to market my business on social media. Their team is also top notch and are quick to help if any issues arise.
Pros:
The booking system is not only easy to use on my end but I have had several clients tell me how simple it is to book, reschedule and cancel appointments at the click of a button. The appt reminders are great. And the fact that I can pot on my social media accounts right form Thryv is pretty efficient as well.
Cons:
The only hiccup I had with integration when I first started using Thryv was getting a way to text the clients from my Thryv account. Within a few days, a tech specialist had it up and running and I haven’t had any issues since.
Thryv Response
2 years ago
Wow, Danielle, thank you so much for your review. It is great to see how Thryv is helping with your day-to-day tasks. If you ever need assistance, please call our Free 24-Hour Thryv Support line at 844-998-4798. - Gabe
Owner/operator review
Comments: Overall it's great, I've used many programs and this is overall the best.
Pros:
Layout, adding product and services, social media, campaigns
Cons:
The mobile app doesn't go back to home that easy, you have to either close app or hit back a bunch of times. It needs a home button on every page to get you back to main page.
Thryv Response
2 years ago
Hey Tyrone, thank you very much for your review. It's great to hear how Thryv has helped your business. If you ever need anything, please call our Free 24-Hour Thryv Support line. - Gabe
What is this??
Comments: Paid for 6mos and i saw 0 difference in my business
Pros:
Website build and customization was great right off the bat. Then trickled tonothing
Cons:
Still not exactly sure what im paying for...
Impressive Customer Service and Good Tools
Comments: Overall, I've enjoyed Thryv. It's a bit more expensive than I ultimately can afford right now (being as my business is relatively new and still trying to grow). But, I'm going to stick with it and put in the work to make it a success. Thryv will be of great benefit especially when the ball gets to rolling really well.
Pros:
I love that I can get a quick response from Customer Service, and they are always so eager to help. I really love the follow-up meetings with coaches. I really hope these coaching sessions will help my business grow. The social media posting tools are great! The calendar and booking features are great! I would love it if I could give my clients the option to choose from meeting locations, but I'm not seeing that option anywhere. I may check with a coach at some point. Not a big deal though.
Cons:
Whew. I've been around and around regarding the auto-billing / auto-invoicing. I have clients that want an invoice each month to pay for the services I provide them. I'm still manually having to create and send these invoices each month. I would LOVE to see this work better and be a little more user friendly.
Thryv Response
2 years ago
Hi John, thank you so much for your review. It makes our day even better when we hear how Thryv is helping your business by having the tools you need in one spot! We appreciate your feed back and will continue to make improvements where we can. I will be taking this information back to our team. If you ever need assistance, please call our Free 24-Hour Thryv Support line at 844-998-4798. - Gabe
Poor Customer Support, still withdraw full price from your account even though they said not
Comments: I had to reach out to their [SENSITIVE CONTENT HIDDEN] about 1+ years ago in order to get my website fix because they keep on pushing from one team to another. I have been frustrated with their unprofessional customer services since 2017 and I'm about to send another email to the [SENSITIVE CONTENT HIDDEN] about this ridiculous charge of $199. This is a scam and rip-off from their customers who decided to leave.
Pros:
If you have a full-time staff to use this software to run your business then it should be okay.
Cons:
1. You need to constantly check your website because you know when they mess it up to become a blank page. You will not get an easy resolution from their CSR without a request to speak with the manager. 2. If you terminate the agreement earlier then they hold you accountable to pay them until the term expired. On the other hand, when the term is expired and they continue to charge you month-to-monthly without giving you the courtesy email to let you know about the term being the change. 3. I was 3 or 4 days into the new month and request to terminate because my contract has been expired for I don't even know how long. [SENSITIVE CONTENT HIDDEN] promised me that she will wave the 1-time pro-rate fee that give me the weekend to retrieve all the emails that I need and forward it to my Google account. That was a lied and on Monday I got charge for the full-price $199. I have appeal with my bank and call Thryv, they have the nerve to tell me that they are not going to refund the charge. If you are looking then stay away from Thryv.
Thryv Response
5 years ago
Hey Jenny! Very sorry for all the trouble! I sent your concerns over to our Client Care Escalations team! They'll be getting back to you as soon as possible! Please let us know what else we can assist you with. -Chandlor
Better CRM than Hubspot
Comments: Excellent.
Pros:
CRM functionality is easy and powerful.
Cons:
Only thing I can think of is some additional customizability on the different kinds of clients.
Thryv Response
2 years ago
Hi Paul, thank you for your review. It is great to see how Thryv has helped you stay more organized with your clients through our CRM. If you ever need assistance, please call our Free 24-Hour Thryv Support line 844-998-4798. - Gabe
Thryv for Small Businesses is a MUST
Comments: Thryv has made my small business so much easier to run the simple little tedious tasks are so much easier to deal with it's a must for small businesses.
Pros:
Thryv makes my daily work at my business so much simpler and way easier to manage.
Cons:
There's nothing to dislike about thryv it's amazing software that makes any small businesses work half is hard.
Thryv Response
last year
Thank you for your review and for choosing Thryv, Ashley. We are excited to see how Thryv has made your day-to-day go much easier. - Gabe
Thryv is my google, website and social media partner
Pros:
From the local Account Manager, [sensitive content hidden] , to their onboarding and tech support, we value the investment we've made with Thryv.
Cons:
We don't use all of their features as we have our own CRM
Thryv Response
2 years ago
Hi Chad, thank you for your review, it is great to hear how Thryv is helping your business, and worth the investment. If you ever need assistance, please let us know! - Gabe
starts great
Comments: started great hav not stayed as helpful
Pros:
It began with a lot of support and help it seems to have dwindled its not always easy to navigate it
Cons:
it is not always easy to navigate and easy of use
Thryv Response
2 years ago
Hi Gina, thank you for your review. Can you send an email to [email protected] with your account information and what you need support on? I can send this to our team for further assistance. - Gabe
Great value vs competitors
Pros:
The ease of use, value and HIPPA compliance were the key factors!
Cons:
Installation has been a little clunky, but we are going from a spreadsheet to Thryv.
Thryv Response
2 years ago
Hi John, thank you for your review, we are excited to offer HIPPA compliance to our clients to make sure information is safely secured. - Gabe
Zika x
Comments: Good
Pros:
I like the software because I can schedule my clients and service them and bill them in advance, or on the spot excellent software
Cons:
I have received no help with the marketing I have asked for help and have discontinued asking
Thryv Response
2 years ago
Hi George, thank you for your review. If you could send an email to [email protected], with your account information and any other details, I will send this to our team for further assistance on your marketing efforts. - Gabe
Client Experience Software Tool for Residential Design/Build-Renos and Landscape
Comments: Has a good platform to share docs/files etc. and communication with clients in our schedule. The support team was excellent as well on intro
Pros:
I like all the tie ins to existing software platforms ie. QBO and the interface and support is great
Cons:
Mainly the lack of file storage alongside file sharing-we need to use Dropbox and Google Suite still so would be nice to have all CRM and client files alongside company storage
A very expensive product that promises a lot but gives you nothing but a headache
Comments: Lack of integration, timezone challenges from the start with scheduling, cannot load my logo or photos onto the Google My Business integration, getting access to all of the menu using different browser options, length of time it takes to get complaints dealt with - so far, this has cost me more money in time and my assistants time, dealing with issues, that still haven't been resolved. Customer service team are extremely polite and helpful, but all they do is 'raise a ticket' with whoever is going to fix the problem and that can take days and no one calls back when they say they will!
Pros:
Lots of potential, but nothing integrated properly so I don't like anything about this software at this point
Cons:
Lack of integration with obvious things like Google My Business, lack of timezone integration for a month and just too many to mention
Thryv Response
2 years ago
Hi Bridget, I am sorry to hear about your experience with Thryv so far. I would like to see if there is anything we can do to turn this around. Can you send an email to [email protected] with your account information and any other details? I will be able to send this to our Executive Claims team for further assistance. - Gabe
Your Business deserves the Best, Thryv delivers!
Comments: I am very, very pleased with Thryv and how I can operate, work a volunteer position for the Chamber all the while operating my own business.
Pros:
The simplicity features of Thryv are very resourceful to use within an office area, on the road or in home offices.
Cons:
Creating Monthly Newsletters have made me be creative in accessing different marketing tools within Thryv
Thryv Response
2 years ago
Hi Sheila, thank you so much for your review. It's exciting to hear how Thryv is helping you in and out of the office. If you ever need assistance, please feel free to let us know. - Gabe
HIPAA Compliant Reminder System Plus Web and Social Media Posts
Comments: They do all the work, they taught me how to use the product, they still check on me randomly and are ALWAYS so nice, upbeat and happy to help - the full Disney Experience!! You HAVE to check out their CONNECT conference, when they bring in major business speakers from across the globe to give you their hints, tricks, tips and business success secrets. Worth joining just to attend!
Pros:
First, this is worth every penny!! Great client appointment reminders, you set the schedule you want and the client can set their own appointments or call to make the appointment. Tags help make client categories easy for things like client appreciation days, teacher or nurses day, birthday cards can be sent, the list is endless!!! You can mass email, AND they offer HIPAA compliance!! If you do the website, it all works together and melds with your social media, facebook, twitter, basically all 70 search engines are tagged. You can get auto posting or make your own or personalize what they have.
Cons:
In the beginning, multiple people (family members) could not use the same phone & email, but they do offer a tagging system for sharing an email & phone, so your message will get to the shared email & phone.
Thryv Response
5 years ago
Hi Pamela! Thanks for the awesome feedback. We love having you and the team at Love your Healthy Life as part of the Thryv family! Please let us know if you're ever needing assistance, or have additional feedback for us! -Chandlor
Very poor customer service
Comments:
Initial contact was great. By the time I was paid up and committed, communication went downhill extremely quick. I made contact with management and project managers, appointments were set up, a day or two prior to the appointment I would receive an email that they apologized for scheduling conflicts and that they would reschedule within 48 hours. I emailed and tried to reschedule and no response.
My recommendation is to explore other companies as I have now and am very happy with results and spending much less.
Pros:
Did not have a chance that get to it. Management continuously cancelled appointments and did not call back to reschedule. After numerous attempts to reschedule by myself, I gave up.
Cons:
Never had a chance to use it. Poor management and training.a
Thryv Response
4 years ago
Hi Tim, we are sorry to hear about your experience. We pride ourselves on our customer service and take this very seriously. We regret that you did not get the high level we strive for and will be taking this feedback to be better. If you ever have any questions, please call our Free 24-Hour Thryv Support line at 844-998-4798. - Gabe
Great Company to Manage Your Website/Marketing
Comments: Everyone at Thryv is awesome! From the quick email responses for changes to our website or other questions, to the detailed instructions we got during our in-person meeting w/ one of your reps, we have nothing but great things to say!
Pros:
Easy to do website edits and communicate with patients. The people who work at Thryv are very nice and helpful if you need anything.
Cons:
Scheduling feature (not interested in recommending changes as we prefer to do the scheduling ourselves) and trying to sign our patients up for promotions and marketing just by sending us a message.
Thryv Response
3 years ago
Hi Kayla, thank you for your kind words! It is always great to hear that you are able to make edits to your website with ease and can rely on our team to make sure things get done! I want to get a little more information from you to see if we can get a solution to help your patients sign up for your promotions. Can you send an email to [email protected] with more details? I will send this to our team for further assistance! - Gabe
Great product!
Pros:
Over all the ease of use and to navigate for us and for the customers is hands down the simplest on the market as far as we're concerned.
Cons:
Wish that Thryv could have a products/service tab to input all items that our company uses. Right now we use QuickBooks online for invoicing and quotes. We would love to switch fully to Thryv but at this time we are not able to. For the lack of that part of the software.
Thryv Response
3 years ago
Hey Kyle, thank you for your review. It makes our day when we hear how easy it is to navigate Thryv. I will also take your suggestion back to our team, thank you for your feedback. If you ever need assistance, please call our 24-Hour Thryv Support line at 844-998-4798. - Gabe