---
description: Learn more about MaxContact price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: MaxContact Pricing, Reviews & Features - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [IVR Software](/directory/30231/ivr/software) > [MaxContact](/software/156506/maxcontact)

# MaxContact

Canonical: https://www.capterra.co.nz/software/156506/maxcontact

Page: 1 / 3\
Next: [Next page](https://www.capterra.co.nz/software/156506/maxcontact?page=2)

> MaxContact is the AI-powered customer engagement platform that turns conversations into revenue.
> 
> Verdict: Rated **4.7/5** by 33 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Who Uses MaxContact?

AI-powered customer engagement platform that turns conversations into revenue. Our advanced, omnichannel features enhanced with powerful AI capabilities help businesses deliver proven results.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.7/5** | 33 Reviews |
| Ease of Use | 4.6/5 | Based on overall reviews |
| Customer Support | 4.6/5 | Based on overall reviews |
| Value for Money | 4.7/5 | Based on overall reviews |
| Features | 4.7/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: MaxContact
- **Founded**: 2013

## Commercial Context

- **Starting Price**: £80.00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: Please contact MaxContact directly for pricing information.
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop)
- **Supported Languages**: English
- **Available Countries**: South Africa, United Kingdom

## Features

- Agent Interface
- Alerts/Escalation
- Auto-Dialer
- Automated Routing
- Automated Scheduling
- Automatic Transcription
- Budgeting/Forecasting
- CRM
- Call Centre Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Transfer
- Callback Scheduling
- Campaign Management
- Chatbot
- Compliance Management
- Computer Telephony Integration
- Customer Experience Management
- Data Security
- Employee Scheduling
- For Call Centres
- Interaction Tracking
- Labor Forecasting
- List Management
- Multiple Scripts
- Performance Management
- Performance Metrics
- Phone Key Input
- Power Dialer
- Pre-recorded Messages
- Predictive Dialer
- Quality Management
- Queue Management
- Reporting & Statistics
- Reporting/Analytics
- Self Service Portal
- Sentiment Analysis
- Skills Tracking
- Survey/Poll Management
- Surveys & Feedback
- Text to Speech
- Time Off Management
- Timesheet Management
- Voice Customisation
- Voice Mail
- Workforce Management

... and 3 more features

## Integrations (9 total)

- Cisco AnyConnect
- Dynamics 365
- HubSpot CRM
- Salesforce Platform
- Worldpay for Enterprise
- Zapier
- Zendesk Suite
- Zoho CRM
- Zoho CRM Plus

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [IVR Software](https://www.capterra.co.nz/directory/30231/ivr/software)

## Related Categories

- [IVR Software](https://www.capterra.co.nz/directory/30231/ivr/software)
- [Call Centre Software](https://www.capterra.co.nz/directory/30007/call-center/software)
- [Predictive Dialer Software](https://www.capterra.co.nz/directory/30597/predictive-dialer/software)
- [Auto Dialer Software](https://www.capterra.co.nz/directory/30999/auto-dialer/software)
- [Workforce Management Software](https://www.capterra.co.nz/directory/30210/workforce-management/software)

## Alternatives

1. [Ringover](https://www.capterra.co.nz/software/169627/ringover) — 4.7/5 (876 reviews)
2. [Convoso](https://www.capterra.co.nz/software/76768/cloud-predictive-dialer) — 4.5/5 (387 reviews)
3. [DialedIn CCaaS](https://www.capterra.co.nz/software/29589/callcenternow) — 4.8/5 (325 reviews)
4. [Readymode](https://www.capterra.co.nz/software/136728/Readymode) — 4.6/5 (142 reviews)
5. [LiveAgent](https://www.capterra.co.nz/software/102188/liveagent) — 4.7/5 (1787 reviews)

## Reviews

### "MaxContact review" — 5.0/5

> **Benluca** | *15 January 2025* | Telecommunications | Recommendation rating: 10.0/10
> 
> **Pros**: -Easy to use from admin and agent side 
-Great integration options for other systems to work seamlessly 
-Fantastic reporting options 
-Easy data input and control
> 
> **Cons**: Ive not come across any cons, happy with everything.
> 
> Since working with MaxContact the full setup process has been one of the best ive ever seen. Max pays attention to its customers and makes sure the system works the way we want to across multiple campaigns. They take time to tailor the system to your business and get things working exactly how you want. Standout staff has to be \[sensitive content hidden\] and \[sensitive content hidden\] who are credits to the business for sure.

-----

### "Great Dialler Platform" — 5.0/5

> **Mark** | *22 February 2024* | Insurance | Recommendation rating: 10.0/10
> 
> **Pros**: Reliability is excellent as it is a very steady platform and we have experienced no issues.
> 
> **Cons**: It does not have voice to text translation yet but will be available later this year.
> 
> Excellent, Highly recommend great platform and great people to work with\!

-----

### "Good Dialler" — 4.0/5

> **Paul** | *8 March 2024* | Telecommunications | Recommendation rating: 6.0/10
> 
> **Pros**: The ease of getting a new agent set up and added to the system to make calls
> 
> **Cons**: Clunky and difficult to use more complex features... Seems like there is always an "if".
If you do this, you have to do X somewhere else for it to work properly, without any prompts to do this.
> 
> Decent. Certainly better than our last provider. But we have seen better in the market. For the price point, you really can't go wrong with Max

-----

### "Great product- Great support." — 5.0/5

> **Paul** | *16 February 2024* | Financial Services | Recommendation rating: 10.0/10
> 
> **Pros**: It is user friendly. The team in MaxContact are very knowledgeable and supportive both in relation to the setup process and after we went live with the product.
> 
> **Cons**: Can't think of anything. We're very happy with the overall service.
> 
> Our experience has been first class. Setup was efficient and well planned by their team. There was consistent and valuable support throughout the experience and post setup. Any support tickets raised are dealt with promptly and eficiently.

-----

### "Max Contact for Contact Centre use" — 5.0/5

> **Darren** | *13 March 2024* | Telecommunications | Recommendation rating: 9.0/10
> 
> **Pros**: How agile the product can be and is always evolving. The team are always on hand to help with any issues we come across.
> 
> **Cons**: Some functions that we had on products we moved from were not available on Max although they have tried ot looked at adding these where they can.
> 
> I have worked with Max Contact as an engineer and PM for over 10 years and rate the service provided top notch with great relationship with account manager and the support/project functions.

-----

Page: 1 / 3\
Next: [Next page](https://www.capterra.co.nz/software/156506/maxcontact?page=2)

## Links

- [View on Capterra](https://www.capterra.co.nz/software/156506/maxcontact)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/156506/MaxContact/> |
| en-AE | <https://www.capterra.ae/software/156506/maxcontact> |
| en-AU | <https://www.capterra.com.au/software/156506/maxcontact> |
| en-CA | <https://www.capterra.ca/software/156506/maxcontact> |
| en-GB | <https://www.capterra.co.uk/software/156506/maxcontact> |
| en-IE | <https://www.capterra.ie/software/156506/maxcontact> |
| en-IL | <https://www.capterra.co.il/software/156506/maxcontact> |
| en-IN | <https://www.capterra.in/software/156506/maxcontact> |
| en-NZ | <https://www.capterra.co.nz/software/156506/maxcontact> |
| en-SG | <https://www.capterra.com.sg/software/156506/maxcontact> |
| en-ZA | <https://www.capterra.co.za/software/156506/maxcontact> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":null,"address":{"@type":"PostalAddress","addressLocality":null,"addressRegion":null,"postalCode":null,"streetAddress":null},"description":"Capterra New Zealand helps millions of people find the best business software with user reviews, ratings and price comparisons.","email":"info@capterra.co.nz","url":"https://www.capterra.co.nz/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@id":"https://www.capterra.co.nz/#organization","@type":"Organization","parentOrganization":"G2.com, Inc.","sameAs":["https://twitter.com/capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra","https://www.instagram.com/capterra/","https://www.youtube.com/user/CapterraTV"]},{"name":"MaxContact","description":"MaxContact is the AI-powered customer engagement platform that transforms customer conversations into measurable business outcomes. Built around industry-leading intelligent dialling technology and smart automation, we help teams connect with the right customers at the right time, while AI-powered capabilities drive consistent performance improvements.\n\nOur platform delivers exceptional results - from 200-300% increases in contact rates to doubling sales teams conversion rates. Whether driving sales, improving retention, or optimising debt recovery, MaxContact empowers businesses to scale performance predictably. We're so confident in these results that we guarantee measurable performance improvements with the MaxContact Performance Promise.\n\nTrusted by growing companies handling millions of interactions annually and backed by 5-star UK-based support, MaxContact proves that smart technology amplifies human potential rather than replacing it.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/afb05b5b-44b2-4577-bf82-511e6266d23f.png","url":"https://www.capterra.co.nz/software/156506/maxcontact","@id":"https://www.capterra.co.nz/software/156506/maxcontact#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.nz/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":33,"ratingValue":4.7},"offers":{"price":"80","@type":"Offer","priceCurrency":"GBP"},"operatingSystem":"Cloud, Apple, Windows, Linux, Chrome"},{"@id":"https://www.capterra.co.nz/software/156506/maxcontact#faqs","@type":"FAQPage","mainEntity":[{"name":"What Is MaxContact?","@type":"Question","acceptedAnswer":{"text":"MaxContact is the AI-powered customer engagement platform that transforms customer conversations into measurable business outcomes. Built around industry-leading intelligent dialling technology and smart automation, we help teams connect with the right customers at the right time, while AI-powered capabilities drive consistent performance improvements.Our platform delivers exceptional results - from 200-300% increases in contact rates to doubling sales teams conversion rates. Whether driving sales, improving retention, or optimising debt recovery, MaxContact empowers businesses to scale performance predictably. We're so confident in these results that we guarantee measurable performance improvements with the MaxContact Performance Promise.Trusted by growing companies handling millions of interactions annually and backed by 5-star UK-based support, MaxContact proves that smart technology amplifies human potential rather than replacing it.","@type":"Answer"}},{"name":"Who Uses MaxContact?","@type":"Question","acceptedAnswer":{"text":"AI-powered customer engagement platform that turns conversations into revenue. Our advanced, omnichannel features enhanced with powerful AI capabilities help businesses deliver proven results.","@type":"Answer"}}]},{"@id":"https://www.capterra.co.nz/software/156506/maxcontact#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"IVR Software","position":2,"item":"/directory/30231/ivr/software","@type":"ListItem"},{"name":"MaxContact","position":3,"item":"/software/156506/maxcontact","@type":"ListItem"}]}]}
</script>