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What Is Zoho CRM?

Zoho CRM enables architects, builders, and other stakeholders in construction to take control of their business processes. This omnichannel, cloud-based software solution is a centralized platform to track leads, automate sales workflows, generate invoices, and seamlessly integrate with 500+ third-party apps. Zoho CRM is mobile-friendly and allows users to access data and communicate with teams in real-time.

Who Uses Zoho CRM?

Zoho CRM can be used by businesses of all sizes. You can even build your own version of Zoho CRM. Sell smarter and faster with Zoho CRM.

Where can Zoho CRM be deployed?

Cloud-based
On-premise

About the vendor

  • Zoho
  • Founded in 1996

Zoho CRM support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Armenia, Australia, Austria, Bahrain, Bangladesh and 54 others

Languages

Arabic, Brazilian Portuguese, Bulgarian, Chinese, Croatian and 22 others

Zoho CRM pricing

Starting Price:

US$20.00/month
  • Yes, has free trial
  • Yes, has free version

Zoho CRM has a free version and offers a free trial. Zoho CRM paid version starts at US$20.00/month.

Pricing plans get a free trial

About the vendor

  • Zoho
  • Founded in 1996

Zoho CRM support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Armenia, Australia, Austria, Bahrain, Bangladesh and 54 others

Languages

Arabic, Brazilian Portuguese, Bulgarian, Chinese, Croatian and 22 others

Zoho CRM videos and images

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Features of Zoho CRM

  • AI/Machine Learning
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Business Process Automation
  • CRM
  • Calendar Management
  • Calendar/Reminder System
  • Campaign Analytics
  • Campaign Management
  • Channel Management
  • Chat/Messaging
  • Client Management
  • Client Tracking
  • Client/Property Matching
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Contact Database
  • Contact Management
  • Content Management
  • Contract/License Management
  • Conversion Tracking
  • Customer Activity Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customisable Branding
  • Customisable Reports
  • Customisable Templates
  • Customizable Fields
  • Dashboard
  • Data Import/Export
  • Data Visualisation
  • Document Management
  • Document Storage
  • Donor Management
  • Drag & Drop
  • Drip Campaigns
  • Email Management
  • Email Marketing
  • Email Templates
  • Engagement Tracking
  • Feedback Management
  • For Financial Institutions
  • For Insurance Industry
  • For Sales Teams/Organizations
  • Forecasting
  • Goal Setting/Tracking
  • Incentive Management
  • Interaction Tracking
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Live Chat
  • Loyalty Program
  • Marketing Automation
  • Meeting Management
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Marketing
  • Multi-Language
  • Negative Feedback Management
  • Opportunity Management
  • Performance Management
  • Performance Metrics
  • Pipeline Management
  • Predictive Analytics
  • Prioritisation
  • Project Management
  • Quota Planning
  • Quotes/Estimates
  • ROI Tracking
  • Real-Time Data
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Rewards Management
  • Role-Based Permissions
  • Sales Activity Management
  • Sales Approval
  • Sales Forecasting
  • Sales Pipeline Management
  • Sales Planning
  • Sales Reports
  • Scheduling
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Social Marketing
  • Social Media Integration
  • Social Media Monitoring
  • Social Promotion
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management
  • Template Management
  • Territory Management
  • Text Analysis
  • Third-Party Integration
  • Third-Party Integrations
  • Training Management
  • Visual Analytics
  • Website Visitor Tracking
  • Workflow Configuration
  • Workflow Management

Zoho CRM Alternatives - Capterra New Zealand 2021

Salesforce B2B Commerce offers buyers the seamless, self-service experience of online shopping with all B2B functionality they need.
Sales force automation solution that helps businesses monitor stock statements, schedule official tours, and manage CRM activities.
We help small teams power big businesses with the must-have platform for intelligent marketing automation.
Nutshell is an all-in-one CRM and email marketing platform that helps B2B organizations work together to win more deals.
Pipedrive's smart CRM helps construction management teams become the best using best-in-class technology. Learn more about Pipedrive
Save time and reduce costs with innovations that reimagine your customer relationships.
Increase control over your small or midsize business with SAP Business one - a software designed to grow with you.
Integrated business management solution that automates financial, customer relationship and supply chain processes.
Over 100,000 customers in more than 120 countries use HubSpot's award-winning software to attract, engage and delight their customers. Learn more about HubSpot Marketing Hub

Reviews of Zoho CRM

Average score

Overall
4.3
Ease of Use
4.1
Customer Service
4.1
Features
4.3
Value for Money
4.3

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Ziva
Ziva
Sales Services Manager in Portugal
Verified LinkedIn User
Retail, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

A robust CRM tool that has increased our sales success rate.

5.0 2 weeks ago New

Comments: Zoho CRM has really supercharged our sales operations making them more successful. It provides us with great tools which help us manage all our sales activities including customer communications and closing sales deals.

Pros:

Zoho CRM allows us to engage with our customers effectively during sales operations and offer them personalized communications which has helped us make more sales. It was much easier to customize to match our needs. Has super amazing sales analytical tools which provides us with the insights we need to understand our sales performance and do sales predictions.

Cons:

There has been no time that Zoho CRM has failed to offer us the best services. Nothing not to love about it.

Michael
Marketing Specialist in US
Telecommunications, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Zoho CRM allows for customization and effective lead handling.

4.0 2 weeks ago New

Comments: For the most part, Zoho CRM is a functional program that will allow a company to set up a system that works, without breaking the bank.

Pros:

Zhoh CRM is fairly easy to use and set-up. As with any CRM there will be areas where you wish it could do more, but overall it does what it needs to do to be a decent CRM.

Cons:

There are not as many places that you can customize the areas you would like. It makes it a little frustrating at times. Also, there are functions that have been asked for for years from the community that still have not been implemented.

Alternatives Considered: Salesforce Platform

Reasons for Choosing Zoho CRM: Cost and function. Zoho allowed for many of the same features at a cheaper pricepoint.

Switched From: Salesforce Platform

Reasons for Switching to Zoho CRM: Cost and function. Zoho offers an inexpensive alternative to Salesforce. While it might not have all the bells and whistles, it does most of what you need to do.

Verified Reviewer
Verified LinkedIn User
Information Technology & Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

A good CRM at a good price for midsize organizations

3.0 2 months ago New

Comments: It was the first CRM we chose as a team for its integrations and price, and it haven't let us down. We've been with Zoho for 3 years now, and it has done its job very well. However, as we grow we fell we need more features that Zoho doesn't bring... but it's great for starters

Pros:

I like the integration with the Zoho ecosystem Its price is more accessible than other options Bulk uploading and downloading works well Customer service is exceptional

Cons:

Some email marketing automations fail us. We have struggled to get certain dashboards to have the right data (in meetings agendas for example)

Delilah
Operations Management in Canada
Hospital & Health Care, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

ZOHO CRM works well enough

4.0 3 months ago

Comments: Generally quite good within the realm of what is already established in the system and can often help with custom code functions for features that aren't readily available. Implementation was mostly left up to us with support when asked for. Other companies we looked at would have done the implementation for us, which, if you have the budget, will definitely help speed up and streamline your process.

Pros:

Aesthetic and general ease of use. Workflows are generally easy to implement. Most of my staff seems to have gotten the hang of things pretty quickly. HIPAA compliance was a must for my small medical business, and ZOHO CRM was able to provide.

Cons:

Missing some key features - or example, tasking a group rather than an individual, seems to be a feature that many people have been asking for, for a long time (several years), but has yet to be developed. Another example, the Deal Kanban View is nice, but if you want to see only one pipeline (regularly, set as your default), this isn't possible. You have to select that pipeline manually every time you go into the deals view.

Alternatives Considered: LeadSquared

Reasons for Choosing Zoho CRM: Lack of HIPAA compliance, and lack of features within our budget

Switched From: HubSpot CRM

Reasons for Switching to Zoho CRM: pricing was much more competitive for a small business like ours.

Charleotte
Senior HR Manager in US
Information Technology & Services, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

The Bonfire Deal Breaker in Customer Relationship Management

5.0 2 weeks ago New

Pros:

It has a very easy to use interface. The customer service is good. It is very affordable to us. We have been able to streamline our relationship with our customers.

Cons:

We have No dislikes up to this point of using the tool.