What Is Freshsales?

Freshsales is a full-fledged sales force automation solution for sales teams. It provides everything a salesperson needs to— attract quality leads, engage in contextual conversations, drive deals with AI-powered insights, and nurture customer relationships. With built-in email, phone, chat, and telephony, Freshsales empowers sales teams with more time for selling by automating the sales process and increases efficiency and productivity in their daily activities.

Who Uses Freshsales?

With Freshsales, businesses can attract, engage, close, and nurture their leads. You no longer need a CRM and five other tools to run your business, just Freshsales CRM will do.

Where can Freshsales be deployed?

Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)

About the vendor

  • Freshworks
  • Located in San Mateo, US
  • Founded in 2011
  • Phone Support
  • 24/7 (Live rep)

Countries available

Argentina, Australia, Austria, Belgium, Bolivia and 37 others


Dutch, English, French, German, Italian and 5 others

Freshsales pricing

Starting Price:

  • Yes, has free trial
  • Yes, has free version

Freshsales has a free version and offers a free trial. Freshsales paid version starts at US$15.00/month.

Pricing plans get a free trial

About the vendor

  • Freshworks
  • Located in San Mateo, US
  • Founded in 2011
  • Phone Support
  • 24/7 (Live rep)

Countries available

Argentina, Australia, Austria, Belgium, Bolivia and 37 others


Dutch, English, French, German, Italian and 5 others

Freshsales videos and images

Freshsales Software - Freshsales contact activities
Freshsales Software - Deal Management
Freshsales Software - Sales Pipeline
Freshsales Software - Workflow
Freshsales Software - AI Insights
View 6 more
Freshsales video
Freshsales Software - Freshsales contact activities
Freshsales Software - Deal Management
Freshsales Software - Sales Pipeline
Freshsales Software - Workflow
Freshsales Software - AI Insights

Features of Freshsales

  • AB Testing
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Scheduling
  • Audience Targeting
  • Behaviour Tracking
  • Behavioural Analytics
  • Budgeting/Forecasting
  • CAN SPAM Compliance
  • CRM
  • Calendar Management
  • Calendar/Reminder System
  • Call List Management
  • Campaign Management
  • Case Notes
  • Client Management
  • Collaboration Tools
  • Communication Management
  • Contact Database
  • Contact Management
  • Customer Database
  • Customer Engagement
  • Customer Social Profiles
  • Customisable Reports
  • Customizable Fields
  • Dashboard
  • Data Import/Export
  • Data Visualisation
  • Deal Management
  • Document Management
  • Document Storage
  • Drag & Drop
  • Drip Campaigns
  • Email Campaign Management
  • Email Management
  • Email Marketing
  • Email Templates
  • Event Triggered Actions
  • For Financial Institutions
  • For Real Estate
  • For Sales Teams/Organizations
  • For Startups
  • For iPad Devices
  • Heatmaps
  • Interaction Tracking
  • Key Performance Indicators
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • List Management
  • Marketing Automation
  • Mobile Access
  • Mobile Optimised Emails
  • Multi-Channel Communication
  • Multi-Channel Marketing
  • Multivariate Testing
  • Opportunity Management
  • Performance Management
  • Performance Metrics
  • Pipeline Management
  • Predictive Analytics
  • Prospecting Tools
  • ROI Tracking
  • Real Time Notifications
  • Referral Tracking
  • Reporting & Statistics
  • Reporting/Analytics
  • Sales Activity Management
  • Sales Pipeline Management
  • Sales Reports
  • Sales Trend Analysis
  • Search/Filter
  • Segmentation
  • Shared Contacts
  • Social Media Integration
  • Split Testing
  • Statistical Analysis
  • Subscriber Management
  • Task Management
  • Team Management
  • Template Management
  • Territory Management
  • Third Party Integrations
  • Time Tracking
  • Visual Analytics
  • Visual Editor
  • WYSIWYG Editor
  • Web-based Deployment
  • Website Analytics
  • Website Visitor Tracking
  • Workflow Management

Freshsales Alternatives - Capterra New Zealand 2021

Insightly CRM is for growing teams that want a flexible, easy-to-use, yet powerful CRM to centralize and manage customer data from the
Pipedrive is an easy to implement CRM software tool that helps you focus on the activities that drive deals to close. Learn more about Pipedrive
Zoho Mail is a secure, encrypted, and enterprise-ready email solution, a suite of apps tailor-made for your organization's needs.
Drive growth with Sales Cloud 360, the best-in-class sales solution that drives rep productivity on the world's #1 CRM platform.
Copper is the easy-to-use CRM that's designed for and recommended by Google. Want to be more organized and productive? Try it now. Learn more about Copper
Over 100,000 customers in more than 120 countries use HubSpot's award-winning software to attract, engage and delight their customers. Learn more about HubSpot Marketing Hub
Sales Hub provides email tracking, prospect database searching, presentation sharing, auto dialer with call recording and logging. Learn more about HubSpot Sales Hub
This service helps you attract attention to your Instagram and get more real followers.
Build around the customer with AI-powered apps to create amazing experiences.

Reviews of Freshsales

Average score

4.6 (494)
Ease of Use
4.5 (494)
Customer Service
4.5 (494)
4.5 (494)
Value for Money
4.5 (494)

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Paul W.
Paul W.
Chief Product Officer in US
Verified LinkedIn User
Computer Software, 11-50 Employees
Used the Software for: 1-5 months
Reviewer Source

Easy On-boarding and setup, fast support.

5.0 3 years ago

Comments: We are too big for no CRM, but not big enough to implement the HubSpot and Salesforce CRMs of the world. We tried those systems thinking we needed the features and analytics, but the spend and maintenance for those systems are too high. Freshsales, Freshchat, Freshmarketer, and Freshdesk make a seriously well priced and powerful system full of the features we need to produce the right results: a good relationship with customers. Freshworks' customer support is spot on. It seems no matter when I need help, they are less than a few minutes away from a solution. Freshchat is king! We've even deployed the same support structure on our website (Freshchat) and lead conversion has gone way up. It's nice to see a company have a product good enough to use themselves. I also like being able to achieve the same results for my customers as Freshworks has produced for me without major customizations.


I was able to easily onboard to this system from HubSpot and Salesforce. The features in this system just work. You expect something to operate in a certain way, and it just does. Mail and calendar integration is super easy and really responsive (I used both Office 365 and Google Integrations). I love email templates and sales campaigns, they make working with leads and customers so easy and are not tucked away in a corner. The UX is much better than other systems, which means my salespeople are more likely to use the CRM, which is a common problem among salespeople and CRM systems.


Freshsales is right-sized for us. It lacks some of the major enterprise features of bigger CRMs; but you also don't have too many features right in the way. I'm not a huge fan of the field paging UI on leads, deals, accounts, and contacts. I get that it makes it so you can add as many fields as you want, but it's hard to navigate and organize my screen just the way I like it. I resorted to using the Edit screen though, even when I'm not necessarily editing and that works well enough. Definitely not a big deal compare to all the other awesome features.

Humberto C.
Cosmetics, 11-50 Employees
Used the Software for: 1+ year
Reviewer Source

If you need support, look elsewhere

5.0 last year

Comments: In short, great app, downright awful support


Very easy to implement. Currently using FreshDesk, FreshCaller and FreshSales. Great integration, everything works quite well.


As long as you do not need help from support, you will be fine. Every time that I have contacted support it has unfortunately been very disappointing. Even the most basic question takes an inordinate amount of time to get a response. Specific issue on FreshSales that really was upsetting is the fact that under the blossom program you get absolutely no reports, zero. In order to get reports, you have to upgrade to the next plan, garden. The cost per user goes from 12 to 25 if you are on the annual plan or 19 to 35 on the monthly. It is really hard to understand why some basic reports were not provided under blossom. Yes, the app is very useable without reports, however, if you are managing a team and want to see data across users, forget about it. You need reports and will have to migrate to the next plan up. I cannot stress the fact that the support is just simply not a priority for them, for many folks this could be the one thing that will force them to look somewhere else.

Alternatives Considered: Salesforce Platform and Zendesk

Reasons for Switching to Freshsales: The decision to choose freshworks was for most part driving by cost.

Ranjith K.
Marketing in India
Marketing & Advertising, 2-10 Employees
Used the Software for: 6-12 months
Reviewer Source

Does the Job - Economical compared to others in the market

4.0 last month New

Comments: It is a good CRM for small organizations. It did the job but with a lot of limitations


Good all round CRM for small organizations loaded with lot of good features.


Reporting has limitations and the interface is not fluid compared to others in the market. Customer support is a challenge across Freshworks.

Alternatives Considered: Zoho CRM and HubSpot CRM

Reasons for Choosing Freshsales: Looking for marketing integration

Switched From: Pipedrive

Reasons for Switching to Freshsales: We took a trial and found it decent enough

Verified Reviewer
VP, Sales in US
Verified LinkedIn User
Computer Software, 11-50 Employees
Used the Software for: 1-5 months
Reviewer Source

Legitimately the Worst CRM I've Ever Used

1.0 2 months ago New

Comments: Our experiences have been lots of problems, no solutions.


They always remember to say "thank you for your patience" when telling us our support tickets haven't been resolved yet.


Off the top of my head: The program will randomly delete calendar events, sending cancellations to prospects but not alerting the user. Multiple meetings were missed because of this. It's been 3 months since we reported it and no fix has been offered. Subsequently all the calendaring has to be done manually. The email editor will randomly delete the line ahead when hitting the backspace key or the space behind when hitting the delete key. To make it interesting it will sometimes do nothing when you hit either key. We have a report in the system showing overdue tasks. This report keeps pulling tasks that have actually been deleted from the system. There's no way to clean up the reports because you can't access the deleted tasks they are listing. We just switched credit cards for the account because the previous was expiring. This came at the same time that they've extended us a credit because of all the problems we've had with the system. The result is that the invoice due is less than the minimum charge level on the card ($0.01 due, $0.50 card minimum). As a result they haven't been able to add the card and we keep getting a banner stating access is cut off in 2 days. They've stated this has been fixed but the banner is still there. Those are just a few things... did I mention that if you take notes in the Notes section of a Calendar event the system will randomly forward those to the other party? Found out about that one the hard way...

Devyani S.
Devyani S.
Customer Relationship Associate in India
Verified LinkedIn User
Banking, 1,001-5,000 Employees
Used the Software for: 1+ year
Reviewer Source

Best high end software for sales manager and their team working in startups

4.0 3 months ago

Comments: There are many alternative sales tools out there but freshsales helped me in my initial days of lead generation, hence I will recommend this tool to those who have just started into marketing & sales department.


I was using this software for 1 and half year, I started with just live real-time chat service and now I have started using its premium features to manage my leads and sending them sales pitch and updates with easy campaign manager. I loved the user interface which takes no brains to understand the features that you need to solve your purpose. I have used their reporting tools that helps me make decisions based on results I have got from campaigns.


I would love this tool if they provide integration with social networks too like Instagram and Facebook messages along with LinkedIn. Currently they have limited integration modules. Also importing files takes much time then managing and sending them sometimes it got stuck and I need to reiterate everything again.

Alternatives Considered: Zoho Mail and Zendesk

Reasons for Choosing Freshsales: tawk.to is much easier tool but its not beneficial for lead generation, its mostly useful for customer support or after sales service. Freshasales is all round tool that made me choose this software.

Switched From: tawk.to