---
description: Learn more about Xperience price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Xperience Pricing, Reviews & Features - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [Xperience](/software/154368/xperience)

# Xperience

Canonical: https://www.capterra.co.nz/software/154368/xperience

> Outstanding contact center functionality on the cloud at the level of the best on-premise solutions.
> 
> Verdict: Rated **5.0/5** by 2 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Xperience?

Altitude is a global omnichannel contact center solutions provider. We have references in several industries mainly Banking, Telco, Retail, Outsourcing BPOs. We adapt to any type of business.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 2 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 3.5/5 | Based on overall reviews |
| Features | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Altitude Software
- **Founded**: 1993

## Commercial Context

- **Starting Price**: €79.90
- **Pricing model**: Per Feature (Free Trial)
- **Pricing Details**: Xperience Proactive: €79.90/month/agent

Xperience Engagement: €149.90/month/agent

Contact Altitude Experience for different customized packages
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English, French, Portuguese, Spanish
- **Available Countries**: Australia, Brazil, Canada, China, Germany, India, Japan, Mexico, Spain, United Kingdom, United States

## Features

- Alerts/Escalation
- Auto-Dialer
- Call Centre Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Scripting
- Computer Telephony Integration
- IVR
- Knowledge Base Management
- Queue Management

## Integrations (1 total)

- LiveChat

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Customer Service Software](https://www.capterra.co.nz/directory/22/customer-service/software)

## Related Categories

- [Customer Service Software](https://www.capterra.co.nz/directory/22/customer-service/software)
- [Call Centre Software](https://www.capterra.co.nz/directory/30007/call-center/software)
- [Contact Centre Software](https://www.capterra.co.nz/directory/32035/contact-center/software)

## Alternatives

1. [Zendesk Suite](https://www.capterra.co.nz/software/164283/zendesk) — 4.4/5 (4072 reviews)
2. [Freshdesk](https://www.capterra.co.nz/software/124981/freshdesk) — 4.5/5 (3408 reviews)
3. [Salesforce Sales Cloud](https://www.capterra.co.nz/software/61368/salesforce) — 4.4/5 (18768 reviews)
4. [LiveAgent](https://www.capterra.co.nz/software/102188/liveagent) — 4.7/5 (1753 reviews)
5. [LiveChat](https://www.capterra.co.nz/software/62194/livechat) — 4.6/5 (1715 reviews)

## Reviews

### "Altitude for the future" — 5.0/5

> **Juan David** | *11 November 2021* | Telecommunications | Recommendation rating: 8.0/10
> 
> **Pros**: Very complete solutios, have everything u can nedeed
> 
> **Cons**: Maybe can be expensive to some customers

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### "Amazing tool" — 5.0/5

> **Jesus** | *22 November 2016* | Telecommunications | Recommendation rating: 10.0/10
> 
> **Pros**: Great outbound system
> 
> **Cons**: Inbound campains need full version
> 
> We are working in outbound proyects. Easy and fast. No instalation requires, and the aplication doesnt need big hardware.

## Links

- [View on Capterra](https://www.capterra.co.nz/software/154368/xperience)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.capterra.com.de/software/154368/xperience> |
| de-AT | <https://www.capterra.at/software/154368/xperience> |
| de-CH | <https://www.capterra.ch/software/154368/xperience> |
| en | <https://www.capterra.com/p/154368/Xperience/> |
| en-AE | <https://www.capterra.ae/software/154368/xperience> |
| en-AU | <https://www.capterra.com.au/software/154368/xperience> |
| en-CA | <https://www.capterra.ca/software/154368/xperience> |
| en-GB | <https://www.capterra.co.uk/software/154368/xperience> |
| en-IE | <https://www.capterra.ie/software/154368/xperience> |
| en-IL | <https://www.capterra.co.il/software/154368/xperience> |
| en-IN | <https://www.capterra.in/software/154368/xperience> |
| en-NZ | <https://www.capterra.co.nz/software/154368/xperience> |
| en-SG | <https://www.capterra.com.sg/software/154368/xperience> |
| en-ZA | <https://www.capterra.co.za/software/154368/xperience> |
| es | <https://www.capterra.es/software/154368/xperience> |
| es-AR | <https://www.capterra.com.ar/software/154368/xperience> |
| es-CL | <https://www.capterra.cl/software/154368/xperience> |
| es-CO | <https://www.capterra.co/software/154368/xperience> |
| es-CR | <https://www.capterra.co.cr/software/154368/xperience> |
| es-DO | <https://www.capterra.do/software/154368/xperience> |
| es-EC | <https://www.capterra.ec/software/154368/xperience> |
| es-MX | <https://www.capterra.mx/software/154368/xperience> |
| es-PA | <https://www.capterra.com.pa/software/154368/xperience> |
| es-PE | <https://www.capterra.pe/software/154368/xperience> |
| fr | <https://www.capterra.fr/software/154368/xperience> |
| fr-BE | <https://fr.capterra.be/software/154368/xperience> |
| fr-CA | <https://fr.capterra.ca/software/154368/xperience> |
| fr-LU | <https://www.capterra.lu/software/154368/xperience> |
| ja | <https://www.capterra.jp/software/154368/xperience> |

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