--- description: Learn more about Birdeye price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Birdeye Pricing, Reviews & Features - Capterra New Zealand 2026 --- Breadcrumb: [Home](/) > [Reputation Management Software](/directory/30750/reputation-management/software) > [Birdeye](/software/152997/birdeye) # Birdeye Canonical: https://www.capterra.co.nz/software/152997/birdeye Page: 1 / 29\ Next: [Next page](https://www.capterra.co.nz/software/152997/birdeye?page=2) > Customer experience solution that helps businesses manage reviews, lead capturing, communication, and appointment booking. > > Verdict: Rated **4.7/5** by 702 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Birdeye? Birdeye is used by multi-location businesses, auto dealers, dental practices, financial services, healthcare, home services, legal firms, property managers, real estate, restaurants, and retailers. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 702 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Birdeye - **Location**: Palo Alto, US - **Founded**: 2012 ## Commercial Context - **Pricing model**: Other (Free Trial) - **Pricing Details**: Contact BirdEye directly for detailed pricing information. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Canada, Mexico, New Zealand, Puerto Rico, United Kingdom, United States ## Features - 2-Way Messaging - AI/Machine Learning - Activity Dashboard - Alerts/Notifications - Automated Responses - Campaign Scheduling - Chat/Messaging - Chatbot - Competitive Analysis - Content Management - Customer Experience Management - Customer History - Customisable Forms - Customisable Questions - Dashboard - Engagement Tracking - Feedback Management - Keyword Tracking - Knowledge Base Management - Lead Qualification - Listing Management - Live Chat - Mass Texting - Message Personalisation - Mobile Access - Mobile Payments - Monitoring - Multi-Channel Communication - Multi-Channel Data Collection - Natural Language Processing - Negative Feedback Management - Performance Metrics - Post Scheduling - Proactive Chat - Real-Time Analytics - Real-time Consumer-facing Chat - Reporting/Analytics - Reputation Management - Response Management - Review Monitoring - Review Notification - Review Request - SEO Audit - Scheduled Messaging - Search/Filter - Survey/Poll Management - Surveys & Feedback - Transcripts/Chat History - Visual Analytics - Website Monitoring ... and 43 more features ## Integrations (113 total) - ABELDent - ASI-ware - AccuLynx - Actionstep - Adobe Commerce - AdvancedMD EHR - AestheticsPro - AppFolio Property Manager - Appointy - Arborgold - BigCommerce - Bookeo - Booker - BoomTown - Breezeworks ... and 98 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Reputation Management Software](https://www.capterra.co.nz/directory/30750/reputation-management/software) ## Related Categories - [Reputation Management Software](https://www.capterra.co.nz/directory/30750/reputation-management/software) - [Feedback and Reviews Management Software](https://www.capterra.co.nz/directory/31024/review-management/software) - [AI Marketing Tools](https://www.capterra.co.nz/directory/34136/ai-marketing-tools/software) - [Live Chat Software](https://www.capterra.co.nz/directory/30797/live-chat/software) - [Social Media Monitoring Software](https://www.capterra.co.nz/directory/31028/social-media-monitoring/software) ## Alternatives 1. [Brand24](https://www.capterra.co.nz/software/149054/brand24) — 4.7/5 (254 reviews) 2. [Trustpilot](https://www.capterra.co.nz/software/169618/trustpilot) — 4.5/5 (1202 reviews) 3. [GiveMe5.ai](https://www.capterra.co.nz/software/207396/GiveMe5-ai) — 4.7/5 (86 reviews) 4. [Hootsuite](https://www.capterra.co.nz/software/121701/hootsuite) — 4.4/5 (3795 reviews) 5. [ReputationStacker](https://www.capterra.co.nz/software/160682/reputationstacker) — 4.9/5 (43 reviews) ## Reviews ### "Boost Reviews & Communication with Birdeye" — 5.0/5 > **Julie** | *1 September 2025* | Automotive | Recommendation rating: 10.0/10 > > **Pros**: The pros of using Birdeye include automated review and survey requests. We appreciate the way the request is formatted with "Green" for a review for positive experiences sent to Google or Facebook and the "Red" for less than satisfied customers that comes in as direct feedback. I also appreciate the auto-responses to reviews. A the store level, the sales team appreciate being able to text and send quotes via the platform. We also love that all messages, emails, webchats, etc. come into one inbox. > > **Cons**: Integration issues with our CRM has been an on-going trial, but the blame falls on our CRM rather than Birdeye. Mass texting campaigns are a separate cost and are kind of expensive. > > Many of my clients have been using Birdeye for several years and have grown to love the easy communication with customers via the platform. We appreciate the auto-review request setup which allows us to resolve potential issues when customers have complaints offline. We have received excellent support from our Customer Success Managers and appreciate the transparent reporting. Overall, we have seen our reviews skyrocket and rating improve. Much credit goes to correcting problems before they turn into one star reviews. ----- ### "Makes a Difference" — 5.0/5 > **Clara** | *1 April 2026* | Automotive | Recommendation rating: 9.0/10 > > **Pros**: It’s honestly super to the point and easy to use\! We stopped using BirdEye for a second and went back within months. We truly could see the difference without the platform. > > **Cons**: It’s hard to say. The reason we left was because of the price and a new marketing company we switched to. But it wasn’t worth leaving BirdEye. ----- ### "Not what it seems" — 1.0/5 > **jason** | *11 June 2025* | Automotive | Recommendation rating: 0.0/10 > > **Pros**: The social media platforms, I really wanted this to work out. I gave it a shot. I gave them more than a year just not working out. I'm not satisfied at all. > > **Cons**: The lack of customer service it seemed like you couldn't get a word and all they did was talk never really nothing listen I had several conversations about changing some plans. It seems like they were so money driven and impossible to cancel. > > In my opinion, there's several other services out there far more beneficial the experience I had it was very overpriced for what I was paying for. I'm sure it'll do somebody some good but my experience as a small business. No, I would not do it again and I would not recommend it to a friend or colleage. ----- ### "Long Term Customer + Fan\!" — 5.0/5 > **Eric** | *29 August 2025* | Retail | Recommendation rating: 9.0/10 > > **Pros**: I like the fact that they are continually trying to innovate. The core product does exactly what we need to help us capture more online reviews, communicate virtual and capture actionable insights. As we've been a customer longer, we see them leaning deeper into AI components that can produce more robust data and insights. The rep that handles our account is also very responsive and helpful when we do have issues. We can track how many leads go from Birdeye to converted sales and it shows the true value for the money we get with our investment every monthly. > > **Cons**: When signing on with Birdeye, setup was well handled. However, we tried to work on some custom features that took much longer than expected. It did eventually come to fruition but much later than anticipated. Rely on the core product as your gage for your decision and you will save some of the hassle we experienced. > > We moved to Birdeye from a similar platform. They were able to import all information from our prior platform to theirs, which was a huge plus. Onboarding team was on top of things. Our account rep has always been friendly, helpful and available. We have dug deeper into the features over time, as there are many and that can be overwhelming when tackling them all at once. Overall, it has been a very positive experience. ----- ### "Great service for getting quality reviews\!" — 5.0/5 > **Sammi** | *20 May 2025* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: The ease of asking for reviews for my clients, the AI feature for responding to reviews, the QR code generator for printing and using physical copies for my clients > > **Cons**: Occasionally can't integrate for some clients, but this doesn't happen very often. Other than that I don't have any complaints. Support is very helpful if any issues arise. > > Overall I have had a great experience with Birdeye. My clients find a ton of success from integration and bulk importing client lists. We have been able to obtain quality reviews at a much higher rate than before. It's also nice to be able to handle everything in one place including making qr codes, responding to reviews, track reviews, etc. ----- Page: 1 / 29\ Next: [Next page](https://www.capterra.co.nz/software/152997/birdeye?page=2) ## Links - [View on Capterra](https://www.capterra.co.nz/software/152997/birdeye) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data