EnjoyHQ

EnjoyHQ

by EnjoyHQ

Who Uses EnjoyHQ?

Product and UX teams

What Is EnjoyHQ?

EnjoyHQ is Your Teams Collective Brain.

Centralize feedback, interviews, testing sessions, research notes and more in one place to build a single source of truth for your research organization.

Organize your research in collaborative projects to streamline your analysis and discover insights faster. Uncover patterns and build connections between learnings to have a constantly up-to-date understanding of your customers.

Share insights throughout your organization to scale learning.

EnjoyHQ Details

EnjoyHQ

https://getenjoyhq.com

Founded 2015

EnjoyHQ Pricing Overview

EnjoyHQ starts at US$200.00/month. EnjoyHQ does not have a free version but does offer a free trial. See additional pricing details for EnjoyHQ below.

Starting Price

US$200.00/month

Free Version

No

Free Trial

Yes

Deployment

Cloud, SaaS, Web

Training

Live Online

Documentation

Support

24/7 (Live Rep)

Online

EnjoyHQ Features

Customer Experience Software
Analytics
Customer Segmentation
Dashboard
Knowledge Management
Multi-Channel Data Collection
Negative Feedback Management
Predictive Analytics
Sentiment Analysis
Survey/Poll Management
Text Analysis
Collaboration
Feedback Collection
Idea Management
Milestone Tracking
Prioritisation
Product Roadmapping
Release Management
Requirements Management
Resource Management
Workflow Management
Annotations
Collaboration
Data Visualisation
Media Analytics
Mixed Methods Research
Multi-Language
Qualitative Comparative Analysis
Quantitative Content Analysis
Sentiment Analysis
Statistical Analysis
Text Analytics
User Research Analysis
Animation
For Mobile
For Websites
Heatmaps
Prototyping
Screen Activity Recording
Unmoderated Testing
Usability Testing
User Journeys
User Research

EnjoyHQ Reviews

Showing 5 of 9 reviews

Overall
4.9/5
Ease of Use
4.3/5
Customer Service
5/5
Features
4.7/5
Value for Money
4.7/5
Zsombor V.
UX Research Lead
Computer Software, 501-1,000 Employees
Used the Software for: 6-12 months
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 3/10/2019

"Experience with EnjoyHQ as a B2B marketing platform with 1000 employees."

Comments: Apart from accumulating knowledge and helping us to surface the relevant bits whenever those are needed it has the potential of reaching one of our long-term goals: democratizing research. What this means for us is 1) tapping into the knowledge of other -non-product focused- departments, e.g. sales and support 2) enable other departments to use our knowledge.

Pros: We have a UX Research team of 6 persons, plus about 20 product managers. A tremendous amount of customer insights are generated every week. What I like most about EnjoyHQ is that it enables us to make use of that wealth of information. Whenever I start a new research project, I am sure to find 50 to 100 existing research notes that touch on that topic. It gives us a leg up. But that's just what a research repository at it's best. What makes EnjoyHQ special (we have tried 5 other solutions and surveyed 20 other) is I think the continuous care they show for our needs. Each other solution falls short somewhere along the research workflow.

Cons: Although EnjoyHQ follows sound and industry-standard data security practices, we miss a SOC2 or ISO27001 certification. Unfortunately, no other vendor has such certifications according to our investigation.

Vendor Response

by EnjoyHQ on 20/11/2019

Hi Zsombor, we are excited to share that SOC2 is coming in 2020! Thanks for your review and let us know if we can do anything else to help. Have a wonderful week!

  • Reviewer Source 
  • Reviewed on 3/10/2019
Josh T.
Principal Product Manager
Marketing & Advertising, 51-200 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    4/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 1/10/2019

"The cornerstone of our customer feedback process"

Comments: EnjoyHQ is our customer feedback repository. All of our customer-facing teams (CSM, Support, Sales, Product) constantly pipe feedback items into EnjoyHQ and we review it weekly as a team. The product and UX teams also use it for qualitative research as we're designing new products & features.

Pros: The deep searching is very powerful, and customer quotes are always at my fingertips when I'm writing a product spec or investigating a use case. The Slack integration is key, as our whole team is in Slack and it's very easy to add new feedback right from the channels we're already using. We've also got Zendesk syncing tickets that are tagged "feedback" into EnjoyHQ. I'm excited to try the new video transcripts feature that was just added as well. The support team is great as well, they are super quick to respond.

Cons: EnjoyHQ's interface does take a little bit of time to get used to. They've improved it a lot recently with the search query builder, but there are still some quirks. You have to highlight some text in a customer quote before you can add a comment, for example. Also, I'm still not totally clear how Projects are to be used. But those are minor complaints.

Vendor Response

by EnjoyHQ on 20/11/2019

Thank you so much for your feedback, Josh! We'll get in touch shortly and share how you can make the most out of the projects feature. We're here to help you succeed! Let's do this! =)

  • Reviewer Source 
  • Reviewed on 1/10/2019
Caroline O.
UX designer
Computer Software, 51-200 Employees
Used the Software for: 1-5 months
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 18/11/2019

"Review EnjoyHQ"

Comments: We are now collecting and gathering feedback company-wide that is accessible for everybody. We can now do follow-ups on the received feedback to build customer loyalty. And most importantly, we can now improve our software product based on user feedback to met user needs.

Pros: The software is easy to use. The rules in which you can auto-tag feedback is very powerful. The support is great, fast and honest. Right now, we collect feedback more often and it is all collected in one place accessible for everybody.

Cons: At this moment (I am using this software for a month now) I have nothing I dislike

Vendor Response

by EnjoyHQ on 20/11/2019

Thanks for your review Caroline! We are here to help you succeed \o/

  • Reviewer Source 
  • Reviewed on 18/11/2019
Andreas M.
Head of CX & Insights
Food & Beverages, 51-200 Employees
Used the Software for: 6-12 months
  • Overall Rating
    4/5
  • Ease of Use
    4/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 6/02/2020

"Super smart tool for customer research and insights"

Pros: It's super easy to set up and to connect with data sources etc.

Cons: Unfortunately it didn't meet all our requirements because we're more focused on tracking and understanding customer satisfaction on a number of defined parameters/features. Enjoy really shines when it comes to categorising, understanding and sharing research for development of new products and features.

  • Reviewer Source 
  • Reviewed on 6/02/2020
Clara H.
Product Manager
Information Technology & Services, 51-200 Employees
Used the Software for: 1-5 months
  • Overall Rating
    5/5
  • Ease of Use
    4/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 2/10/2019

"User Research on steroids ;) "

Comments: Really positive to see the platform evolve fast and I really appreciate to have so much user inputs at my finger tips. The more you put in it, the more you get out of it, and you can really answer user questions in no time without needing necessarily new research (finally tap into the cumulated user research done throughout the company - no more double work!).

Pros: - They adapt the platform often - I see improvements every day and they match my needs - you feel a dedicated team in the background and that's the best you can expect (no product is ever perfect) - Really helped me in my day to day to find information about our users in no time - I love the translation feature which let me not only look at the reviews / interviews that happened in english (with a large german community, this has no price!)

Cons: - Can be really complex at times and therefore some features become unusable or hard to get started with.

- Not very happy with the reports - I would need a kind of sub-folder system (the 1 folder = 1 project limits putting together several kind of inputs - I'll need to dig in the new story feature to see if this is solved with it)

Vendor Response

by EnjoyHQ on 20/11/2019

Hi Clara, thank you so much for your review. Regarding reports, we will get in touch to understand a bit more your use case, we continue to work on better ways to help you organize your analysis and insights so we would love to hear more about it. We'll email you shortly =)

  • Reviewer Source 
  • Reviewed on 2/10/2019