---
description: Learn more about Enterprise Service Desk price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Enterprise Service Desk Pricing, Reviews & Features - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Enterprise Service Desk](/software/152682/enterprise-service-desk)

# Enterprise Service Desk

Canonical: https://www.capterra.co.nz/software/152682/enterprise-service-desk

> A codeless, user-friendly, and affordable ITIL-based service management platform. Provide visibility to IT stakeholders and end users.
> 
> Verdict: Rated **4.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Enterprise Service Desk?

Enterprise Service Desk is a scalable, affordable platform for small and mid-size organizations (SMBs), global enterprise organizations, government (local, state, federal, and Department of Defense)

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.0/5** | 1 Reviews |
| Ease of Use | 4.0/5 | Based on overall reviews |
| Customer Support | 4.0/5 | Based on overall reviews |
| Value for Money | 4.0/5 | Based on overall reviews |
| Features | 4.0/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Meritide
- **Location**: St. Paul, US
- **Founded**: 1999

## Commercial Context

- **Starting Price**: US$30.00
- **Pricing model**: Per Feature (Free Trial)
- **Pricing Details**: Help Desk \& Change Management editions \< $30 per user, per month
Enterprise Service Desk \< $70 per user, per month

(All based on 5-year software total cost of ownership model)
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- Alerts/Escalation
- Automated Routing
- Customer Database
- Incident Management
- Knowledge Base Management
- Multi-Channel Communication
- Self Service Portal
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Surveys & Feedback

## Integrations (2 total)

- Callture
- Microsoft SharePoint

## Support Options

- Email/Help Desk
- Knowledge Base
- Phone Support
- Chat

## Category

- [Help Desk Software](https://www.capterra.co.nz/directory/30008/help-desk/software)

## Related Categories

- [Help Desk Software](https://www.capterra.co.nz/directory/30008/help-desk/software)
- [ITSM Tools](https://www.capterra.co.nz/directory/30676/itsm/software)
- [IT Ticketing Systems](https://www.capterra.co.nz/directory/32623/it-ticketing-systems-software/software)

## Alternatives

1. [Freshdesk](https://www.capterra.co.nz/software/124981/freshdesk) — 4.5/5 (3408 reviews)
2. [Freshservice](https://www.capterra.co.nz/software/132997/freshservice) — 4.5/5 (685 reviews)
3. [JIRA Service Management](https://www.capterra.co.nz/software/138769/jira-service-management) — 4.5/5 (763 reviews)
4. [Zendesk Suite](https://www.capterra.co.nz/software/164283/zendesk) — 4.4/5 (4072 reviews)
5. [InvGate Service Management](https://www.capterra.co.nz/software/133392/service-desk) — 4.6/5 (108 reviews)

## Reviews

### "Change Gear" — 4.0/5

> **David** | *30 June 2016* | Government Administration | Recommendation rating: 9.0/10
> 
> Friendly with awesome support.  Cheaper product compared to the big boys like Remedy. Hope to work with them further in the future.

## Links

- [View on Capterra](https://www.capterra.co.nz/software/152682/enterprise-service-desk)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.capterra.com.de/software/152682/enterprise-service-desk> |
| de-AT | <https://www.capterra.at/software/152682/enterprise-service-desk> |
| de-CH | <https://www.capterra.ch/software/152682/enterprise-service-desk> |
| en | <https://www.capterra.com/p/152682/Enterprise-Service-Desk/> |
| en-AE | <https://www.capterra.ae/software/152682/enterprise-service-desk> |
| en-AU | <https://www.capterra.com.au/software/152682/enterprise-service-desk> |
| en-CA | <https://www.capterra.ca/software/152682/enterprise-service-desk> |
| en-GB | <https://www.capterra.co.uk/software/152682/enterprise-service-desk> |
| en-IE | <https://www.capterra.ie/software/152682/enterprise-service-desk> |
| en-IL | <https://www.capterra.co.il/software/152682/enterprise-service-desk> |
| en-IN | <https://www.capterra.in/software/152682/enterprise-service-desk> |
| en-NZ | <https://www.capterra.co.nz/software/152682/enterprise-service-desk> |
| en-SG | <https://www.capterra.com.sg/software/152682/enterprise-service-desk> |
| en-ZA | <https://www.capterra.co.za/software/152682/enterprise-service-desk> |
| fr | <https://www.capterra.fr/software/152682/enterprise-service-desk> |
| fr-BE | <https://fr.capterra.be/software/152682/enterprise-service-desk> |
| fr-CA | <https://fr.capterra.ca/software/152682/enterprise-service-desk> |
| fr-LU | <https://www.capterra.lu/software/152682/enterprise-service-desk> |

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