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Who Uses This Software?
ReachEdge serves a variety of industry verticals in the U.S. and internationally. Get more leads from your advertising and website with our lead capture and tracking tools for local businesses.
Average Ratings
48 reviews- Overall 4.2 / 5
- Ease of Use 4.1 / 5
- Customer Service 4.4 / 5
- Features 4 / 5
- Value for Money 4 / 5
Product Details
- Starting Price US$149.00/month
- Pricing Details Free Trial for first 30 days and regular service fee is applied
- Free Version Yes
- Free Trial Yes
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Deployment
Cloud, SaaS, Web
Mobile - iOS Native
Mobile - Android Native
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Training
Live Online
Webinars
Documentation
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Support
Business Hours
Online
Vendor Details
- ReachLocal
- https://www.reachlocal.com
- Founded 2003
About ReachEdge
ReachEdge is our easy-to-use Customer Engagement Software for local businesses. ReachEdge give you tools to engage customers on your site, track where your leads are coming from, and capture online and phone leads into a central inbox, which makes it easy for you to engage with your leads and see what marketing tactics are working best for your business.
ReachEdge Features
- Analytics
- Churn Management
- Communication Management
- Community Management
- Content Syndication
- Feedback Collection
- Gamification
- Live Chat
- Video Content
Popular Products
ReachEdge Most Helpful Reviews
ReachEdge Product- Company Standpoint
Reviewed on 31/10/2016
Jossie E.
Comments: We really enjoy using ReachEdge to help us keep track of all of our clients, follow ups, prospective clients. It is pretty easy to use and understand, which is something that we really like about the program. It helps our business stay on top of leads, which is important since we are a referral based company.
Pros: The ease of use and ability to keep track of clients. It is nice to see where your traffic is coming from and your company's response time for prospective business.
Cons: The customer service can sometimes be confused on what problems you are experiencing so that can be frustrating to what they see and what you are seeing.
Vendor Response
by ReachLocal on 2/11/2016
Jossie,
We¿re happy ReachEdge has been able to help you track clients and see what¿s working for your business. We¿ve passed your comments along to our internal teams. Thank you!
Successful ROI
Reviewed on 31/10/2016
Nicole L.
Comments: Reach Local's products have helped us increase our revenue exponentially. When used together, our campaigns have had a very successful return on investment. Our account manager has gone above and beyond to learn our business and help us form a successful campaign unique to our business and industry.
Pros: Easy to use, customization
Cons: Some website features are difficult to use
Vendor Response
by ReachLocal on 31/10/2016
Nicole,
Thank you for your review! We're happy to hear you've seen increased ROI after using our products and glad your account manager has been helpful.
Very functional but overwhelming
Reviewed on 17/12/2018
Alexa F.
Pros: This is a great feature to have as a business owner, however it is VERY overwhelming. It would be great to designate responding to customers or "leads" to a specific employee, but right now I am the one doing so. It is a little confusing to work but it is a great feature and helps gain customers.
Cons: I think if they made it a little simpler on the eyes this would be a 10/10 software.
With them from the start and still here
Reviewed on 1/11/2016
Cassidy H.
Comments: We've been using ReachEdge for years now! The website they made for the company is beautiful, and we've received a lot of compliments on it. It's easy for us to go in and update or we can make changes through them. Their customer support is top notch. They are always helpful and polite. Like I said, we've been using them for years and we have no plans on changing anything! :)
Pros: Easy to use. Great customer support.
Cons: Nothing.
Vendor Response
by ReachLocal on 2/11/2016
Cassidy,
We love being part of your business and look forward to many more years of working together!
I have been using Reach Edge since 2012. Amazing experience.
Reviewed on 18/07/2017
Juan K.
Comments: great feedback from the company and great results, getting leads every single day which is the most important thing about the software
Pros: Pretty simple and easy to use and manage a database. It gives you reports, besides the support your getting from representatives
Cons: Nothing, no complaint at all. So far so good, everything working smoothly, they have been doing some improvements.
