Who Uses HubSpot CRM?
The HubSpot CRM is ideal for small and medium-sized businesses (10-200 employees) that are constrained by spreadsheets but don't need much of the advanced features of complex enterprise-level CRMs.
What Is HubSpot CRM?
Best for companies with 10-1,000 employees. Simplify your tools and do more with the HubSpot CRM. HubSpot CRM is easy to use and offers free marketing, sales, and service tools. It'll help all your teams increase productivity and improve the customer experience.
HubSpot CRM Details
HubSpot CRM Pricing Overview
HubSpot CRM has a free version and offers free trial. See additional pricing details for HubSpot CRM below.
HubSpot CRM Features
HubSpot CRM Reviews
Showing 5 of 2,463 reviews
Reviewed on 12/12/2019
HubSpot CRM - Love It
Jon (marc) A.
Comments: Must-Try - A Complete No Brainer Just took the time to do a little research on the Free CRM on places Like YouTube and was pleasantly surprised at all that so many people were saying about it all So signed up on the free entry-level programme, that has all that I need, messed about with for a bit and took the time to see what is possible to implement and execute using it and fell in love with all that the the FREE CRM solution had to offer.
Pros: > It is free and offers unlimited users WOW > The Training That Is Provided With The Free CRM Solution - Great Quality Of > The Number Of Things That CRM is Able to Offer within the Free Solution > The Best Free Quality CRM Software Solution Out There Hands Down
Cons: I really can not say anything negative about this Free CRM at all. It has been for me a complete game-changer If they could do something a little better it could be to have a more user-friendly getting started area for the training videos
Reviewed on 7/01/2020
Intuitive and User-Friendly Without Being Overwhelming
Comments: I was a critic of HubSpot before I was a strong supporter. It takes some time to understand the platform before you can fully see the possibilities. If starting a company from scratch, I would definitely put HubSpot CRM on the short list.
Pros: HubSpot focuses on simplicity and usability rather and competing for the most features or customization. The primary requirement of our CRM implementation project was ease-of-use and HubSpot has not dissapointed. And while there are limitations compared to other platforms, the feature set is growing all the time and we don't have to rely on third party integrators or developers. It is also easy to scale up quickly.
Cons: HubSpot has a strong culture and jargon. To truly understand the platform, you will need to learn to think like the HubSpot community which can use different terms and methodologies. The platform also seems to be biased mostly towards B2B service companies, however you can make it work for just about any type of organization. Also keep in mind that while the CRM starts as "free," the cost increases quickly as you leverage the other HubSpot "hubs."
Reviewed on 17/12/2019
Hubspot is a very robust free CRM
Comments: We are very pleased with Hubspot and the amount of value that it has brought to our business. We will continue to use Hubspot, integrate more of our platforms with Hubspot, and once we are ready, we will upgrade to use some of their other paid products because we are very happy with what we have so far.
Pros: On the free version, Hubspot has decided to offer an immense amount of features, and a fully functional CRM with unlimited contacts. This allows us to organize our business around our CRM, optimize our workflows, and continue to improve our customizations within the CRM in order to take full advantage of all of the amazing features. It also offers daily, weekly, or monthly reports that can be very useful to analyze.
Cons: There are still some very simple no-brainer features that have not been included in the filters of the contacts. We have been watching these features on the forums/community for almost a year without any real movement. We are using the best work-arounds that I could find, but the lack of these features still does affect our workflows and performance, if only in a minor way.
Reviewed on 10/05/2019
I hate HubSpot so much, it made me loose a lot of money!!!
Comments: The worst experience with a piece of software in my life. I have lost thousands because of HubSpot. Avoid with all your means!
Pros: I really wanted to be fair and find something that I like about HubSpot but, to be honest, when I tried to do so, I was unable. It has so many bugs, its control panel UX is so bad, the learning curve is so big and it lacks so many features, that this is the first review I make in Capterra where I cannot find anything I like of a piece of software.
Cons: Oh, god. I have TONS of things that not only I dislike, but HATE of HubSpot. 1) The learning curve is ridiculously big, as a result of a very badly designed UX and the constant bugs when using it. 2) You will need hours, days, weeks and sometimes months of hard work to design by yourself a decent landing page that will still lack many functionalities and look not so good. Their visual editor is really really bad, and coding in HubL is frustrating. And if you look for predesigned templates, most of them are terribly badly designed. It has issues every now and then, and you will lose contacts, automations will not work... a disaster. Their support chat works sometimes, sometimes not, just when they decide to make it available! Very careful with the Advanced Code Snippet box in your landing pages settings, don't place your tracking codes there: sometimes this doesn't work and you will lose retargeting opportunities. Also, email templates are terrible. Oh! And this one is the worst: if you tag your ads' URLs with UTM tags, HubSpot receives these tags but will not show you this info for all interactions, only for the interaction preceding the creation of the contact. TERRIBLE!!! I think this has to be the worst CRM ever in history!!!
Reviewed on 26/11/2019
Have a deal, just Hubspot it !
Comments: I've really enjoyed working on HS, and its one of the most user friendly CRM's i've used since. They have all the features needed to ensure you follow up and close those deals you've even forgotten about.
I love the marketplace value add in terms of their Hubspot academy that gives you certifiable courses, which is extremely helpful.
Hubspot really automates your job and ensures you don't miss out on a lead and ensure you dont miss an opportunity and generate as much productivity as you can out of your day and leads.
Cons: I would have liked the customer service to be more easy to approach and prompt, but then again, I've only had only one issue in 2 years, so thats fine by me.