What Is Lucky Orange?

Learn why your visitors aren’t converting and how you can grow sales and capture leads with Lucky Orange. Installation takes a few seconds and doesn’t require coding experience. With 10 tools for the price of one, Lucky Orange’s suite of conversion rate optimization tools includes Dynamic Heatmaps, Session Recordings, Live Chat & Live View, Visitor Profiles, Surveys, Announcements, Form Analytics, Conversion Funnels, and a Realtime Dashboard. Get started today with a 7-day free trial.

Who Uses Lucky Orange?

Marketers, UX professionals, analysts and business owners at companies and agencies of all sizes around the world rely on Lucky Orange to help find new ways to improve their website conversion rates.

Where can Lucky Orange be deployed?

Cloud, SaaS, Web-based

About the vendor

  • Lucky Orange
  • Founded in 2012
  • Phone Support
  • Chat

Countries available

Afghanistan, Albania, Algeria, American Samoa, Andorra and 224 others

Languages

English

Lucky Orange pricing

Starting Price:

Not provided by vendor
  • Yes, has free trial
  • Yes, has free version

Lucky Orange has a free version and offers a free trial. Lucky Orange paid version starts at N/A.

Pricing plans get a free trial

About the vendor

  • Lucky Orange
  • Founded in 2012
  • Phone Support
  • Chat

Countries available

Afghanistan, Albania, Algeria, American Samoa, Andorra and 224 others

Languages

English

Lucky Orange videos and images

Lucky Orange Software - Dynamic Heatmaps - Don’t settle for static heatmaps. Our heatmaps work on dynamic elements including drop-down menus and hover-overs. See where visitors moved their mouse, what they clicked or tapped on and how far down the page they scrolled.
Lucky Orange Software - Session Recordings - See what visitors did while they were on your site. Recordings are a replay of where visitors clicked and scrolled and the pages they visited. Segment recordings by filters such as page visited, UTM parameters and custom events.
Lucky Orange Software - Surveys - Unlimited Surveys and responses are included at no extra cost. Choose from 4 survey types: multiple choice, rating, like/dislike or open-ended. Trigger surveys based on visit number, page visited, UTM parameters or custom segments.
Lucky Orange Software - Chat - Save the sale before it's lost by reaching out to people on your website through live Chat. Set auto-responses and use triggers to invite visitors to chat when they’re most likely to need help. Pair with live view to walk customers through issues.
Lucky Orange Software - Dashboard - Customize your dashboard to surface analytics that matter most to you. See when your website got the most traffic, how many visitors are live on your site now, which sources drove the most visitors to your site and more.
View 6 more
Lucky Orange video
Lucky Orange Software - Dynamic Heatmaps - Don’t settle for static heatmaps. Our heatmaps work on dynamic elements including drop-down menus and hover-overs. See where visitors moved their mouse, what they clicked or tapped on and how far down the page they scrolled.
Lucky Orange Software - Session Recordings - See what visitors did while they were on your site. Recordings are a replay of where visitors clicked and scrolled and the pages they visited. Segment recordings by filters such as page visited, UTM parameters and custom events.
Lucky Orange Software - Surveys - Unlimited Surveys and responses are included at no extra cost. Choose from 4 survey types: multiple choice, rating, like/dislike or open-ended. Trigger surveys based on visit number, page visited, UTM parameters or custom segments.
Lucky Orange Software - Chat - Save the sale before it's lost by reaching out to people on your website through live Chat. Set auto-responses and use triggers to invite visitors to chat when they’re most likely to need help. Pair with live view to walk customers through issues.
Lucky Orange Software - Dashboard - Customize your dashboard to surface analytics that matter most to you. See when your website got the most traffic, how many visitors are live on your site now, which sources drove the most visitors to your site and more.

Features of Lucky Orange

  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Annotations
  • Audience Targeting
  • Auto-Responders
  • Behavior Analytics
  • Behaviour Tracking
  • Behavioural Analytics
  • Campaign Analytics
  • Campaign Management
  • Campaign Tracking
  • Chat/Messaging
  • Click Tracking
  • Collaboration Tools
  • Communication Management
  • Contact Database
  • Conversion Tracking
  • Customer Activity Tracking
  • Customer History
  • Customer Journey Mapping
  • Customer Profiles
  • Customer Segmentation
  • Customisable Branding
  • Customisable Forms
  • Dashboard
  • Data Visualisation
  • Drag & Drop
  • Engagement Tracking
  • Event Logs
  • Feedback Management
  • For Sales Teams/Organizations
  • For Websites
  • Funnel Analysis
  • Goal Setting / Tracking
  • Heatmaps
  • Hover Maps
  • Keyword Tracking
  • Lead Capture
  • Live Chat
  • Multi-Channel Attribution
  • Multi-Channel Data Collection
  • Offline Form
  • Performance Metrics
  • ROI Tracking
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real-time Consumer-facing Chat
  • Reporting & Statistics
  • Reporting/Analytics
  • Screen Activity Recording
  • Scroll Maps
  • Search/Filter
  • Self Service Data Preparation
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Third Party Integrations
  • Time on Site Tracking
  • Transcripts/Chat History
  • Transfers/Routing
  • Trend Analysis
  • Usability Testing
  • User Interaction Tracking
  • User Journeys
  • User Research Analysis
  • Visitor Tracking
  • Visual Analytics
  • Visualisation
  • Web Traffic Reporting
  • Website Analytics
  • Website Visitor Tracking

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Reviews of Lucky Orange

Average score

Overall
4.7
Ease of Use
4.7
Customer Service
4.7
Features
4.6
Value for Money
4.7

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
77%
4
19%
3
3%
2
1%
Raad
Raad
Marketing Director in Jordan
Verified LinkedIn User
Marketing & Advertising, 11-50 Employees
Used the Software for: 6-12 months
Reviewer Source

BEST app to understand why your customers aren't converting

5.0 2 years ago

Pros:

I thought I had a store with fantastic user experience based on my previous shopify stores, but turns out what I learned so far doesn't apply to all stores... For example, the upsell on my cart's page doesn't show on certain devices unless the user scrolls down (and I wanted it to be visible immediately), another example has to do with older age groups (main audience for one of my stores) as they didn't realize there are more images for the product that they can see by simply swiping left or right, this made them keep on changing the variants to view the product in its other colors (it was a problem with a specific theme, so I added a swipe icon on the first image)... At first I thought their monthly price is not within my budget as I didn't need the app often, so I paid $50 for a limited lifetime deal with some other app, only to realize later on that I use it way more often than I originally thought, AND no one masters the app like Lucky Orange starting with its features, functionality, ease of use, speed, and ending with its super amazing support team. Thank you for such a great app :)

Cons:

The only thing is probably have my own device(s) excluded from the recordings, not sure if that's available or not - didn't look up their help section.

Lucky Orange Response

2 years ago

These are words we love to hear! Getting that front row seat to customers' online behaviors can provide invaluable insights to improving your website. Thank you for your kind review, Raad! As you continue to use Lucky Orange, I'm here to help if you have any more questions or need assistance in any way. Cheers - Justin from Lucky Orange P.S. You can block your own IP address from being tracked. Here's the help guide (https://help.luckyorange.com/article/30-can-i-block-my-own-ip-address-from-being-tracked-on-my-site). If you email into [email protected], we can also take you through the steps.

Quynh
Senior Marketing Specialist in Australia
E-Learning, 11-50 Employees
Used the Software for: 1-5 months
Reviewer Source

A very intuitive heatmapping software that does it all!

5.0 4 weeks ago New

Comments: It's been a good experience and I'm glad I made the switch from another competitor.

Pros:

How easy it is to use and navigate around the software. It also shows all the features you need to be successful with your digital marketing.

Cons:

I think some recordings or stats are missing. It doesn't pick up every user.

Alternatives Considered: Crazy Egg

Reasons for Choosing Lucky Orange: It had a terrible heatmapping experience and kept making us put in custom code in order for the tracking to happen properly.

Switched From: Hotjar

Reasons for Switching to Lucky Orange: It was more affordable and had all the features we were after.

Lucky Orange Response

3 weeks ago

Thank you for the 5-star review! Seeing exactly what your visitors experience on your website through session recordings and heatmaps can make all the difference in improving your website and growing your business. Please don't hesitate to reach out if we can be of service in any way! Cheers - Bradley

Jill
Marketing Operations Specialist in US
Packaging & Containers, 501-1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Works as it's meant to

3.0 2 months ago New

Comments: The software itself works well, but the integration is not user-friendly.

Pros:

I really like the heatmapping feature, the ability to set up tags to inform when users take specific actions, and reporting.

Cons:

We were unable to get the integration code to work, so we cannot view the lucky orange information in our CRM like we thought.

Lucky Orange Response

2 months ago

Thanks for taking the time to leave your feedback, Jill. Our support team will like to investigate more about your CRM connection issues. At your earliest convenience, send an email to [email protected] to get the conversation started. I look forward to hearing from you soon. Best Regards - Bradley from Lucky Orange

Aleks
CRO Team Lead in US
Computer Software, 11-50 Employees
Used the Software for: Free Trial
Reviewer Source

The tool is comparatively cheap and has a great functionality

4.0 2 weeks ago New

Pros:

I like the pricing and the functionality. Especially for a startup, it's a good bang for our buck.

Cons:

Surveys are really much wanted. I am tied to just one question per survey and can't really rely on it.

Alternatives Considered: Mouseflow

Reasons for Choosing Lucky Orange: Their new business model. Pay bazillion bucks to be happy. We are not willing to do it for now.

Switched From: Hotjar

Reasons for Switching to Lucky Orange: I am still in the consideration stage.

Lucky Orange Response

4 days ago

Thank you for the review! So glad you've found value in our software. Understanding user behavior is one of the most beneficial ways to optimize your website. I'll pass along your feedback to the rest of the team. Happy tracking! Cheers - Bradley from Lucky Orange

George
George
founder in Australia
Verified LinkedIn User
Computer Software, Self Employed
Used the Software for: 6-12 months
Reviewer Source

Look no further

5.0 4 weeks ago New

Comments: Overall the experience has been great

Pros:

I like the interface and the responsiveness of the software, it is very accurate and the filters available give me great insights. The other thing that I love is the user profiles that monitor how many times the user has visited and on what devices etc.

Cons:

For me I cannot fault lucky orange. I would like to be able to see further into the past (they have improved this with the latest update) but it's not a big deal.

Alternatives Considered: Hotjar

Switched From: Crazy Egg

Lucky Orange Response

3 weeks ago

Wow, these are the words we love to hear! So glad that you've been able to discover valuable insights from our tools to optimize your website. Please don't hesitate to let us know if there's anything else we can do for you. Happy tracking! Cheers - Bradley from Lucky Orange