Panopta

Who Uses Panopta?

DevOps engineers, Managed Service Providers, Hosting companies, e-commerce, SaaS, and Enterprise tier companies.

What Is Panopta?

A fully-featured monitoring platform for on-prem, cloud, & containerized deployments. With server and application performance, Panopta provides more than just basic monitoring. With the ability to perform checks from public and private spaces, you never need to trade security for robust monitoring.

Panopta Details

Panopta

http://www.panopta.com/

Founded 2007

Panopta Software - Panopta Dashboard
Panopta Software - Incident Overview Page
Panopta Software - Incident Details Page
Panopta Software - Instance Overview Page
Panopta Software - Alert Timeline
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Starting price

US$6.00/month
US$9.00/month
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US$20.00/month

Free Version

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Free Version No
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Free Trial

Free Trial Yes
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Panopta deployment and support

Support

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • Chat

Deployment

  • Cloud, SaaS, Web-based
  • Windows (Desktop)
  • Linux (Desktop)
  • Android (Mobile)
  • iPhone (Mobile)
  • iPad (Mobile)

Training

  • Live Online
  • Webinars
  • Documentation

Panopta Features

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Application Management
  • Audit Management
  • Baseline Manager
  • Charting
  • Chat/Messaging
  • Collaboration Tools
  • Customisable Reports
  • Dashboard Creation
  • Data Import/Export
  • Data Visualisation
  • Diagnostic Tools
  • Drag & Drop
  • Email Alerts
  • Event Logs
  • Full Transaction Diagnostics
  • Incident Management
  • Issue Management
  • Issue Tracking
  • Monitoring
  • Performance Analysis
  • Performance Management
  • Performance Metrics
  • Prioritisation
  • Purchasing & Receiving
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Reporting & Statistics
  • Reporting/Analytics
  • Resource Management
  • Root Cause Analysis
  • SSL Security
  • Server Monitoring
  • Single Sign On
  • Status Tracking
  • Third Party Integrations
  • Trace individual transactions
  • Transaction Monitoring
  • Trend Analysis
  • Uptime Reporting
  • User Management
  • Workflow Management

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  • Capacity Management
  • Change Management
  • Compliance Management
  • Configurable Workflow
  • Configuration Management
  • Cross Reference System
  • Customisable Reports
  • Data Import/Export
  • Data Storage Management
  • Data Visualisation
  • Device Auto Discovery
  • Diagnostic Testing
  • Event Logs
  • IT Asset Tracking
  • Import/Export Data
  • Incident Management
  • Inventory Management
  • JCL Management
  • Monitoring
  • Multi-Platform
  • Multi-User Collaboration
  • Performance Management
  • Power Management
  • Predictive Analytics
  • Prioritisation
  • Purchasing & Receiving
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Reporting & Statistics
  • Role-Based Permissions
  • SSL Security
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  • Self Service Portal
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  • Third Party Integrations
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  • Workflow Management

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  • Configuration Management
  • Customisable Branding
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  • Dashboard
  • Data Import/Export
  • Data Visualisation
  • Event Logs
  • IT Asset Tracking
  • IT Reporting
  • Incident Management
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  • Issue Auditing
  • Knowledge Management
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  • Maintenance Scheduling
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  • Patch Management
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  • Real Time Data
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  • Remote Access/Control
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  • Backup and Recovery
  • Cloud Computing
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  • Data Capture and Transfer
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  • Log Access
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  • Network Monitoring
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  • Performance Monitoring
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  • Reporting & Statistics
  • Reporting/Analytics
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  • Scheduling
  • Search/Filter
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  • Secure Login
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  • Contact Management
  • Corrective and Preventive Actions (CAPA)
  • Customisable Forms
  • Customisable Reports
  • Customisable Templates
  • Customizable Fields
  • Data Visualisation
  • Disaster Recovery
  • Document Management
  • Email Alerts
  • Event Logs
  • Forms Management
  • IT Incident Management
  • Incident Management
  • Incident Reporting
  • Inspection Management
  • Investigation Management
  • Issue Management
  • Maintenance Scheduling
  • Mobile Alerts
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • OSHA Compliance
  • On Call Scheduling
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
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  • Reminders
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  • Risk Alerts
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  • Dashboard Creation
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  • IP Address Monitoring
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  • Internet Usage Monitoring
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  • Maintenance Scheduling
  • Monitoring
  • Network Analysis
  • Network Resource Management
  • Patch Management
  • Performance Management
  • Performance Metrics
  • Policy Management
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  • Reporting & Statistics
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  • CPU Monitoring
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  • Email Monitoring
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  • Maintenance Scheduling
  • Monitoring
  • Password Management
  • Patch Management
  • Purchasing & Receiving
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  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
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  • Reporting/Analytics
  • Role-Based Permissions
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  • Scheduling
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  • Performance Metrics
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  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Remote Monitoring & Management
  • Reporting & Statistics
  • Risk Alerts
  • Server Monitoring
  • Single Sign On
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Panopta Reviews

Read all reviews

Overall rating

4.5/5

Average score

Ease of Use 4.3
Customer Service 4.6
Features 4.4
Value for Money 4.4

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Share your experiences with other software buyers.

Write a Review!
Rafe H.
VP Engineering
Financial Services, 11-50 Employees
Used the Software for: 1+ year
  • Overall Rating
    5 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 15/12/2016

"Solid, reliable and configurable monitoring and alerting solution"

Comments: We started using Panopta over a year ago after having continual problems with some of the other better-known monitoring solutions; continual false-negative reports and convoluted interfaces were causing continual problems for us. Panopta's service has proven to be very reliable, allowing us to configure the points from which our servers are monitored which mean we're getting alerts from regions very close to our users, and we've been able to extend this past simple 'ping' type tests. Their alerting services are easily configurable and adaptable, meaning our staff receives alerts promptly when necessary. We have also had no issues with simple integrations via API to any services we've wanted so far. A couple of times we haven't been able to figure out issues on our own their support has proven to be very fast to respond and diligent with following up on any lingering concerns. Happy to recommend Panopta to anyone looking for a reliable, robust monitoring solution.

Pros: Ease of use; reliability; configurability; alerting systems; easily integrated with other systems

Cons: They don't have as many 'out of the box' integrations as some of the better-known solutions, however, it hasn't proven to be a big hurdle with a little work.

  • Reviewer Source 
  • Reviewed on 15/12/2016
Andy F.
CTO
Computer Software, 11-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 6/12/2016

"Just the right amount of monitoring"

Comments: We use Panopta as our front-line monitoring system at Nutshell, a SaaS product. In particular, we needed a tool that would notify the team via phone call, for late-night coverage. Panopta made this easy. We struggled with the iPhone app at first, but they've launched a new version which works great for us. It's nice to get an iPhone notification as a heads-up before we escalate to phone/text. The UI to attach notification schedules to services is a bit unwieldy, but they've made significant progress. We lean toward a simple configuration, ("Is the app up?"), and put members into several escalation groups (iPhone -> text -> phone). The effort, cost, and overhead of PagerDuty haven't proven necessary. Panopta's actual core monitoring platform has been bulletproof for us: no false positives, immediate notifications. It helpfully covers things like SMTP, DNS, and SSL expiry, too. We use other monitoring platforms, but Panopta is the source of truth, for both the operations team and the rest of the company!

Pros: Phone call alerting, bulletproof monitoring, straightforward monitoring of an HTTPS endpoint

Cons: The UI to add a new team member to an existing schedule is a bit kludgy

  • Reviewer Source 
  • Reviewed on 6/12/2016
Karl H.
Technical Director
Internet, 2-10 Employees
Used the Software for: 1+ year
  • Overall Rating
    3 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    3 /5
  • Customer Support
    5 /5
  • Value for Money
    2 /5
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Reviewed on 6/12/2016

"Solid performance, mostly"

Comments: Overall we're happy - all outages seem to be notified. The issue we do have is false notifications, that tend to wake up engineers in the middle of the night for no reason.

Pros: Mostly accurate

Cons: False positives.

  • Reviewer Source 
  • Reviewed on 6/12/2016
Jonathan D.
Owner
Computer Software, 2-10 Employees
Used the Software for: 1+ year
  • Overall Rating
    5 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    4 /5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 6/12/2016

"Great System Monitoring Solution"

Comments: Panopta has been wonderful for providing server monitoring for our applications. The ability to add custom dashboards to show key metrics and add alerts when those metrics are out of policy has been key to monitoring our physical infrastructure and has allowed us to focus on running our products vs running our systems. I would highly recommend to anyone looking to monitor public/private cloud and physical systems.

Pros: - Cheaper than competitors
- More features than competitors of similar price
- Very robust dashboard an alert system

Cons: - Dashboards can be a bit difficult to change
- Not all features are obvious and can take some getting used to

Vendor Response

by Panopta on 19/12/2016

Hi Jonathan,
We agree, the current dashboard has some faults. Keep an eye out for our Dashboard revamp coming in the beginning of January! Let us know what you think and send us some feedback so we can continue to make improvements.

  • Reviewer Source 
  • Reviewed on 6/12/2016
Richard L.
Enterprise Architect
Financial Services, 10,000+ Employees
Used the Software for: 2+ years
  • Overall Rating
    4 /5
  • Ease of Use
    3 /5
  • Features & Functionality
    4 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 7/12/2016

"Panopta is reliable"

Comments: I switched from Pingdom after they made "improvements" that rendered a good product unusable. Switching to Panopta was easy, and gave me some extra flexibility in composing checks across multiple protocols. After two years I have not missed a single outage thanks to Panopta, the service is consistent and reliable. My main complaint is that their configuration UI is somewhat clunky and slow. Multiple page reloads are often performed for simple updates, and this can make it very slow to make bulk changes. A rewrite using up-to-date single-page techniques would make the UI experience much more fluid.

Pros: Reliability. Flexible checks.

Cons: Config UI is slow and clunky.

Vendor Response

by Panopta on 19/12/2016

Hi Richard!
Good news! We are releasing our beta 2.0 UI the first week of January. Keep a look out and please send us your thoughts and suggestions as the updates progress.

  • Reviewer Source 
  • Reviewed on 7/12/2016