18 years helping New Zealand businesses
choose better software
ServiceTitan
What Is ServiceTitan?
2 months free plus $1,000. Rated a top field-service platform by Capterra. HVAC shops grow with ServiceTitan! Like Altman's Cooling and Heating, which has increased revenue by 130%. See why top HVAC contractors trust ServiceTitan to grow sales, help their team work more efficiently, amaze customers, and manage their business more effortlessly.
Who Uses ServiceTitan?
ServiceTitan helps irrigation, septic, water treatment, Audio/Visual, commercial locksmith, HVAC, plumbing, construction, electrical, garage door, chimney sweep, and water treatment companies.
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Reviews of ServiceTitan
The all in 1 Software for the trades
Comments: Overall ServiceTitan is the best. I am a huge advocate for the ServiceTitan software. I only want to see it grow even more than it already has. They are constantly improving the software!
Pros:
I love the all in one software that ServiceTitan is. It combines so many features into one convenient location. I have always felt this way since the beginning.
Cons:
ServiceTitan is a wonderful software. And I don't have anything to say that could be a con at this time. Maybe that I wish more people were using the community feature!
ServiceTitan Response
last year
Thank you so much for leaving us this review, Madison! We appreciate how active you are in the ServiceTitan Community, and are grateful for your feedback. Please know your experience, your feedback, and your continued support are invaluable to us.
Alternatives Considered:
ST is the best way to grow your business
Comments: ST continues to grow and evolve with the service industry. They dedicate time to offer webinars and training that not only help you in the software, but help you grow your business. Some of the Pro Products seem overpriced for what they offer, but that also depends on the size of your business and your needs.
Pros:
Options! ST can be set up to work the way your business runs. Support has improved 10 fold in the last year or so and having the ember, spark, and torch network adds a ton of value!
Cons:
like all software, there are things that everyone wants to change that do not get changed... like PLEASE ADD A DARK MODE!!!!
ServiceTitan Response
3 months ago
Thank you so much for the incredible review, Scott! We're glad to hear you're finding value in our customer programs, and cannot wait to see your continued successes! We appreciate your feedback and will share with the team.
Alternatives Considered:
ServiceTitan - buyers beware!
Comments: Nightmare. Had to cancel my contract and fight with them to cancel it.
Pros:
None. The platform was too complex, the sales pitch was good, but what you actually sign the contract for is less than the add-on costs for each module that they don't disclose on the front end.
Cons:
The introductory sales call provides pricing for the size of your business. Then, over the course of the 12-week onboarding program (overly time-consuming), they reveal that you will be paying (thousands) more for each add-on module (ie marketing, phone, etc.)
ServiceTitan Response
6 months ago
We’re disappointed to hear about this experience, Erin. We take reviews like this very seriously and will be taking steps to ensure that something like this does not happen again. Thank you.
Alternatives Considered:
Great product .. at what cost?
Comments: Though it is pricey and customer service is not great, Service Titan has really helped us maximize profit as we are able to free up time to use our team to their fullest potential. Once trained the technicians, CSR, DSR, Office, Warehouse team and Marketing team all have a part to keep the business at it's peak.
Pros:
The call recording feature which is linked to each customer, allows us to train our CSR team and helps to prep our technicians before the call. The customer notifications are also a great feature to keep the lines of communication between us and the customer flowing. This allows for greater customer satisfaction leading to more reviews.
Cons:
Service Titans customer service is not good. Because of this the high price and the unfinished often inferior Pro products really stand out.
ServiceTitan Response
3 months ago
We appreciate your feedback, Mike! We are actively working to improve our customer service experience and will be sure to share this with the team.
Alternatives Considered:
Office Manager
Comments: We've been using for over 5 years and it is so much easier than our old, manual system.
Pros:
No more lost paperwork. Can see customer's history.
Cons:
Reps change too often. Would like to stick with one longer so they are familiar with our business.
ServiceTitan Response
3 months ago
Thank you so much for this wonderful review, Lori! We appreciate your feedback around our Success Managers. We always do whatever we can to keep you with the same rep for as long as possible, and will be sure to share your feedback with our Success leaders.
