--- description: Learn more about ServiceTitan price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ServiceTitan Pricing, Reviews & Features - Capterra New Zealand 2026 --- Breadcrumb: [Home](/) > [HVAC Software](/directory/30107/hvac/software) > [ServiceTitan](/software/150053/servicetitan) # ServiceTitan Canonical: https://www.capterra.co.nz/software/150053/servicetitan Page: 1 / 15\ Next: [Next page](https://www.capterra.co.nz/software/150053/servicetitan?page=2) > ServiceTitan is AI for the trades - a purpose-built agentic operating system automating every workflow that runs a contracting business > > Verdict: Rated **4.3/5** by 332 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses ServiceTitan? ServiceTitan is AI for the trades - a purpose-built agentic operating system automating every workflow that runs a contracting business ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 332 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support | 4.0/5 | Based on overall reviews | | Value for Money | 3.8/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: ServiceTitan - **Location**: Glendale, US - **Founded**: 2012 ## Commercial Context - **Pricing model**: Per User - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Canada, United States ## Features - Availability Management - Budget Tracking - Budgeting/Forecasting - CRM - Calendar Management - Calendar/Reminder System - Client Tracking - Compliance Management - Contact Database - Cost Database - Cost Estimating - Customer History - Customer Management - Document Management - Document Storage - Electronic Payments - Electronic Signature - For Carpet Cleaners - For Commercial and/or Industrial Electrical Contractors - GPS - Incident Management - Inspection Management - Inventory Management - Invoice Management - Job Tracking - Location Tracking - Maintenance Scheduling - Mobile App - Online Booking - Online Time Clock - Photo Capture - Preventive Maintenance - Progress Reports - Project Billing - Project Management - Quotes/Estimates - Real-Time Updates - Real-time Scheduling - Recurring Appointments - Reporting & Statistics - Risk Management - SMS Messaging - Sales Pipeline Management - Scheduling - Service History - Takeoff - Task Management - Technician Management - Third-Party Integrations - Time Tracking ... and 34 more features ## Integrations (15 total) - Azuga Fleet - Birdeye - Broadly - ClearPathGPS - FreshLime - GPS Insight - Google Maps - One Step GPS - Podium - QuickBooks Online Advanced - ReviewBuzz - Sage Intacct - Smart Fleet - Zubie - pulseM ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [HVAC Software](https://www.capterra.co.nz/directory/30107/hvac/software) ## Related Categories - [HVAC Software](https://www.capterra.co.nz/directory/30107/hvac/software) - [Field Service Management Software](https://www.capterra.co.nz/directory/10009/field-service-management/software) - [Scheduling Software](https://www.capterra.co.nz/directory/30087/scheduling/software) - [Plumbing Software](https://www.capterra.co.nz/directory/30673/plumbing/software) - [Electrical Contractor Software](https://www.capterra.co.nz/directory/31006/electrical-contractor/software) ## Alternatives 1. [Synchroteam](https://www.capterra.co.nz/software/129634/synchroteam) — 4.4/5 (95 reviews) 2. [FieldPulse](https://www.capterra.co.nz/software/153475/fieldpulse) — 4.6/5 (445 reviews) 3. [Jobber](https://www.capterra.co.nz/software/127994/jobber) — 4.6/5 (1456 reviews) 4. [Connecteam](https://www.capterra.co.nz/software/153140/connecteam) — 4.6/5 (5213 reviews) 5. [BuildOps](https://www.capterra.co.nz/software/194155/buildops) — 4.4/5 (177 reviews) ## Reviews ### "ST- Honest review" — 5.0/5 > **Logan** | *1 October 2025* | Electrical/Electronic Manufacturing | Recommendation rating: 8.0/10 > > **Pros**: Probably the best thing is the customer support. I appreciate that I can call at any time and get the help/advice I need. I also appreciate the opportunities for growth both personally and professionally. > > **Cons**: The biggest issue I have with ST is that some of thier features are very laggy, and are not able to be changed. There are different parts of ST that would be super helpful if it can be changed to fit our companys style/processes, but are unable to be. Also they always are trying to get you to spend more money. > > Overall it has been great. ST has transformed our company, and has helped up define processes and procedures, and work more efficiently. ----- ### "I would highly recommend Service Titan" — 5.0/5 > **Heather** | *5 March 2026* | Construction | Recommendation rating: 9.0/10 > > **Pros**: The customer service particularly that of \[sensitive content hidden\]- We have had several CSM, but \[sensitive content hidden\] is by far the best of the best. She is there when you need her and continues to support Lakeside thru their journey\! > > **Cons**: The response time on technical issues, I understand that we are not the only business needing assistance but there are times when errors or issues come up that must be corrected on the back side of things, and the delay in this sometimes outs us at a standstill. > > My overall experience has been good; they have some great people that work at Service Titan, I have been fortunate to work with several of them\! ----- ### "Not worth the money and headaches" — 2.0/5 > **Edward** | *10 March 2026* | Construction | Recommendation rating: 2.0/10 > > **Pros**: I enjoy working with \[sensitive content hidden\] is always responsive and willing to assist. I appreciate the concept of what the software could achieve, but unfortunately, it’s not there yet. > > **Cons**: ServiceTitan has numerous bugs and system flaws, making it making it not worth five times the cost of Housecall Pro. We traded some headaches for more complex issues. The support team struggles with minimally complex tasks, often requiring me to troubleshoot and explain the underlying problems. The support team needs untouched system errors, so these issues persist. I can’t wait a week or more for my team to use the system effectively. I’m still facing challenges with records imported from Housecall Pro. The data team leaders contacted me, but I haven’t had the time to review nearly 800 job and invoice records due to other time-consuming errors. I spent 4 months working with your team to implement a simple Clock I/O for technicians, but it proved impossible, so we reverted to flexible timekeeping, which isn’t suitable for many tradespeople. I also dislike how you made simple tasks overly complicated even for a super admin. In the age of remote work, it’s essential to design your system in a way that allows users to set their preferred time zone, similar to any other system. This approach eliminates the necessity of forcing users to set their devices to the time zone of their work location, instead of their actual living location or the need to purchase a new device. > > My experience, as I mentioned earlier, was marred by numerous flaws, headaches, and unnecessary complications. However, I must say that working with some of your team members, including \[sensitive content hidden\] was a pleasure. ----- ### "It's growing on us" — 4.0/5 > **Hunter** | *25 March 2026* | Construction | Recommendation rating: 8.0/10 > > **Pros**: I appreciate that ServiceTitan is always working to improve and offer the best to its customers. Some of the features are Pro products but there is a lot built into the core system that you don't feel neglected without signing up for the pro features. I also appreciate the support team. They are always available, respectful, and helpful. I also really enjoy the collaboration ServiceTitan offers to our teams in projects and tasks. I really enjoy the scheduled reports that get emailed out to whomever you choose. > > **Cons**: We were told that ServiceTitan was very customizable, that is and isn't true. It's customizable when you work with what's existing - the existing is very fixed whether you want the feature there or not (arrival windows, etc). There are lots of opportunities for work-arounds. But it is best to conform for it to operate properly. I dislike that the updates aren't tested a million times before they go live, they often affect other aspects of the software, unexpectedly. Lastly, it's hard to know what affects what in terms of reporting. For example, sold hours points to a technician's productivity, but if it isn't set up on the back end then it's not properly reporting. > > It was rough in the beginning, the onboarding was stressful, time consuming, and exhausting. (Usually the hard things are the right thing to do, I hope this statement rings abundantly true in the foreseeable future). It felt like we had to do things many times before we got it right and then when it was onto finding the next thing. Finally, after our 3rd CSM, \[sensitive content hidden\] gave us the support that we needed and she's been a rockstar for our team. She's helping us refine our systems and ensure that we're doing ServiceTitan's best practices. It was rough in the beginning but it's getting better and it's safe to say that we are growing to like the system more and more. I'm looking forward to seeing where the system will go in the coming years and am excited to be a part of it\! ----- ### "Best Decision We Made\!" — 5.0/5 > **Lucianna** | *23 March 2026* | Construction | Recommendation rating: 10.0/10 > > **Pros**: As a call center manager, I’ve had the opportunity to work with ServiceTitan for 8 months now, and I can confidently say it has transformed our operations. User-Friendly Interface: The platform is intuitive, making it easy for my team to navigate and utilize its features effectively. Data Insights: ServiceTitan provides extensive reporting capabilities, allowing us to analyze call center metrics in real-time. This data helps in making informed decisions to enhance our service. (You can even generate your own reports) Customer Support: The support from our customer success manager has been fantastic. She's always available to assist with any issues and offer valuable training resources. > > **Cons**: Learning Curve for New Users: While the platform is generally user-friendly, new team members may require some time to fully understand all features. The system is very extensive. But once you're acclimated, the possibilities are endless. > > ServiceTitan has been a gamechanger for our call center operations. It has streamlined our processes, improved customer satisfaction, and ultimately contributed to our bottom line. I highly recommend ServiceTitan to any company looking to enhance their service management capabilities. ----- Page: 1 / 15\ Next: [Next page](https://www.capterra.co.nz/software/150053/servicetitan?page=2) ## Links - [View on Capterra](https://www.capterra.co.nz/software/150053/servicetitan) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data