--- description: Learn more about ServiceTitan price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ServiceTitan Pricing, Reviews & Features - Capterra New Zealand 2026 --- Breadcrumb: [Home](/) > [HVAC Software](/directory/30107/hvac/software) > [ServiceTitan](/software/150053/servicetitan) # ServiceTitan Canonical: https://www.capterra.co.nz/software/150053/servicetitan Page: 1 / 15\ Next: [Next page](https://www.capterra.co.nz/software/150053/servicetitan?page=2) > ServiceTitan is AI for the trades - a purpose-built agentic operating system automating every workflow that runs a contracting business > > Verdict: Rated **4.3/5** by 335 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses ServiceTitan? ServiceTitan is AI for the trades - a purpose-built agentic operating system automating every workflow that runs a contracting business ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 335 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support | 4.0/5 | Based on overall reviews | | Value for Money | 3.8/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: ServiceTitan - **Location**: Glendale, US - **Founded**: 2012 ## Commercial Context - **Pricing model**: Per User - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Canada, United States ## Features - Availability Management - Budget Tracking - Budgeting/Forecasting - CRM - Calendar Management - Calendar/Reminder System - Client Tracking - Compliance Management - Contact Database - Cost Database - Cost Estimating - Customer Management - Document Management - Document Storage - Electronic Payments - Electronic Signature - Equipment Tracking - For Carpet Cleaners - For Commercial and/or Industrial Electrical Contractors - GPS - Incident Management - Inspection Management - Inventory Management - Invoice Management - Job Tracking - Maintenance Scheduling - Mobile App - Online Booking - Online Time Clock - Preventive Maintenance - Progress Reports - Project Billing - Project Management - Quotes/Estimates - Real-Time Updates - Real-time Scheduling - Recurring Appointments - Reporting & Statistics - Reporting/Analytics - Risk Management - SMS Messaging - Sales Pipeline Management - Scheduling - Service History - Takeoff - Task Management - Technician Management - Third-Party Integrations - Time Tracking - Work Order Management ... and 34 more features ## Integrations (15 total) - Azuga Fleet - Birdeye - Broadly - ClearPathGPS - FreshLime - GPS Insight - Google Maps - One Step GPS - Podium - QuickBooks Online Advanced - ReviewBuzz - Sage Intacct - Smart Fleet - Zubie - pulseM ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [HVAC Software](https://www.capterra.co.nz/directory/30107/hvac/software) ## Related Categories - [HVAC Software](https://www.capterra.co.nz/directory/30107/hvac/software) - [Field Service Management Software](https://www.capterra.co.nz/directory/10009/field-service-management/software) - [Scheduling Software](https://www.capterra.co.nz/directory/30087/scheduling/software) - [Plumbing Software](https://www.capterra.co.nz/directory/30673/plumbing/software) - [Electrical Contractor Software](https://www.capterra.co.nz/directory/31006/electrical-contractor/software) ## Alternatives 1. [FieldPulse](https://www.capterra.co.nz/software/153475/fieldpulse) — 4.6/5 (466 reviews) 2. [BuildOps](https://www.capterra.co.nz/software/194155/buildops) — 4.4/5 (177 reviews) 3. [Jobber](https://www.capterra.co.nz/software/127994/jobber) — 4.6/5 (1463 reviews) 4. [Service Fusion](https://www.capterra.co.nz/software/135788/service-fusion) — 4.3/5 (308 reviews) 5. [Housecall Pro](https://www.capterra.co.nz/software/140363/housecall-pro) — 4.7/5 (2742 reviews) ## Reviews ### "ST- Honest review" — 5.0/5 > **Logan** | *1 October 2025* | Electrical/Electronic Manufacturing | Recommendation rating: 8.0/10 > > **Pros**: Probably the best thing is the customer support. I appreciate that I can call at any time and get the help/advice I need. I also appreciate the opportunities for growth both personally and professionally. > > **Cons**: The biggest issue I have with ST is that some of thier features are very laggy, and are not able to be changed. There are different parts of ST that would be super helpful if it can be changed to fit our companys style/processes, but are unable to be. Also they always are trying to get you to spend more money. > > Overall it has been great. ST has transformed our company, and has helped up define processes and procedures, and work more efficiently. ----- ### "I would highly recommend Service Titan" — 5.0/5 > **Heather** | *5 March 2026* | Construction | Recommendation rating: 9.0/10 > > **Pros**: The customer service particularly that of \[sensitive content hidden\]- We have had several CSM, but \[sensitive content hidden\] is by far the best of the best. She is there when you need her and continues to support Lakeside thru their journey\! > > **Cons**: The response time on technical issues, I understand that we are not the only business needing assistance but there are times when errors or issues come up that must be corrected on the back side of things, and the delay in this sometimes outs us at a standstill. > > My overall experience has been good; they have some great people that work at Service Titan, I have been fortunate to work with several of them\! ----- ### "Good experience with ServiceTitan as a product, great experience with our CSM, \[sensitive content hidden\]s\!" — 5.0/5 > **Libby** | *18 May 2026* | Construction | Recommendation rating: 10.0/10 > > **Pros**: My CSM \[sensitive content hidden\] for sure\! He is super knowledgeable without being pushy, and if he doesn't know the answer to a question, he will find an answer\! He is by far the best CSM that has had our account since we've been with ServiceTitan. > > **Cons**: Lots of updates that can leave our small crew behind sometimes. Totally understand ST is trying to constantly improve, but sometimes it catches our guys in the field off guard. > > Good experience with ServiceTitan as a product, great experience with our CSM, \[sensitive content hidden\]\! Minimal issues so far with updates, pesky Pro product contracts at times. ----- ### "Not worth the money and headaches" — 2.0/5 > **Edward** | *10 March 2026* | Construction | Recommendation rating: 2.0/10 > > **Pros**: I enjoy working with \[sensitive content hidden\] is always responsive and willing to assist. I appreciate the concept of what the software could achieve, but unfortunately, it’s not there yet. > > **Cons**: ServiceTitan has numerous bugs and system flaws, making it making it not worth five times the cost of Housecall Pro. We traded some headaches for more complex issues. The support team struggles with minimally complex tasks, often requiring me to troubleshoot and explain the underlying problems. The support team needs untouched system errors, so these issues persist. I can’t wait a week or more for my team to use the system effectively. I’m still facing challenges with records imported from Housecall Pro. The data team leaders contacted me, but I haven’t had the time to review nearly 800 job and invoice records due to other time-consuming errors. I spent 4 months working with your team to implement a simple Clock I/O for technicians, but it proved impossible, so we reverted to flexible timekeeping, which isn’t suitable for many tradespeople. I also dislike how you made simple tasks overly complicated even for a super admin. In the age of remote work, it’s essential to design your system in a way that allows users to set their preferred time zone, similar to any other system. This approach eliminates the necessity of forcing users to set their devices to the time zone of their work location, instead of their actual living location or the need to purchase a new device. > > My experience, as I mentioned earlier, was marred by numerous flaws, headaches, and unnecessary complications. However, I must say that working with some of your team members, including \[sensitive content hidden\] was a pleasure. ----- ### "Best Decision We Made\!" — 5.0/5 > **Lucianna** | *23 March 2026* | Construction | Recommendation rating: 10.0/10 > > **Pros**: As a call center manager, I’ve had the opportunity to work with ServiceTitan for 8 months now, and I can confidently say it has transformed our operations. User-Friendly Interface: The platform is intuitive, making it easy for my team to navigate and utilize its features effectively. Data Insights: ServiceTitan provides extensive reporting capabilities, allowing us to analyze call center metrics in real-time. This data helps in making informed decisions to enhance our service. (You can even generate your own reports) Customer Support: The support from our customer success manager has been fantastic. She's always available to assist with any issues and offer valuable training resources. > > **Cons**: Learning Curve for New Users: While the platform is generally user-friendly, new team members may require some time to fully understand all features. The system is very extensive. But once you're acclimated, the possibilities are endless. > > ServiceTitan has been a gamechanger for our call center operations. It has streamlined our processes, improved customer satisfaction, and ultimately contributed to our bottom line. I highly recommend ServiceTitan to any company looking to enhance their service management capabilities. ----- Page: 1 / 15\ Next: [Next page](https://www.capterra.co.nz/software/150053/servicetitan?page=2) ## Links - [View on Capterra](https://www.capterra.co.nz/software/150053/servicetitan) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data