ServiceTitan
by ServiceTitan
Who Uses ServiceTitan?
HVAC, plumbing, electrical, garage door, chimney sweep, and water treatment companies looking to grow their revenue, streamline their business, supercharge their team, and delight their customers.
What Is ServiceTitan?
ServiceTitan is the leading business software solution for residential and commercial field service businesses. Our powerful platform, which includes a robust tablet app for offsite technicians, optimizes and eliminates tasks both out in the field and in the office with cloud-based responsiveness, real-time sync, and unbeatable up times. For small businesses and regional enterprises alike, ServiceTitan has streamlined operations, elevated customer service, and sparked growth-driving revenue.
ServiceTitan Details
ServiceTitan
http://servicetitan.com/
Founded 2012
ServiceTitan Pricing Overview
ServiceTitan does not have a free version and does not offer a free trial.
Free Version
No
Free Trial
No
Deployment
Cloud, SaaS, Web
Mobile - iOS Native
Mobile - Android Native
Training
In Person
Live Online
Webinars
Documentation
Support
Business Hours
Online
ServiceTitan Features
Alternative Products
ServiceTitan Reviews
Showing 5 of 153 reviews
Marlin C.
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Overall Rating5/5
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Ease of Use5/5
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Features & Functionality5/5
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Customer Support5/5
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Value for Money5/5
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 7/05/2019
"Best in the biz"
Comments: It’s allowed us to be effective with every workflow, from taking calls to following up on jobs.
Pros: Feature set and workflows are the best in the industry. Support is top notch. Software is reliable. The pages just load in a snap unlike our last software.
Cons: Like any software change, it was a learning curve. But our success team helps us use the software efficiently and answer any questions we have.
Vendor Response
by ServiceTitan on 8/05/2019
Thank you for taking time to review ServiceTitan and for being a customer. We built ServiceTitan to help contractors like you run their business more successfully.
We look forward to celebrating all of your future successes.
- Reviewer Source
- Reviewed on 7/05/2019
Darius P.
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Overall Rating4/5
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Ease of Use4/5
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Features & Functionality4/5
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Customer Support5/5
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Value for Money4/5
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Likelihood to Recommend
- Reviewer Source
- Source: SoftwareAdvice
- Reviewed on 9/09/2019
"Excellent Field Management for an affordable price"
Comments:
No software solution is going to be perfect or completely handle everything you need (not without major cost at least!)
Overall ServiceTitan handles everything we need and provides accurate accounting as well.
Pros: ServiceTitan excels really well at providing technicians in the field with tools they need to estimate, sell and install/repair for residential customers. The mobile app is beautiful and easy to use. I love how technicians can create quick quotes from estimate templates, show pictures and pricing, good/better/best options and financing and even take payments and signatures on the go. You can even create custom forms such as troubleshooting and job arrival/completion forms.
Cons: ServiceTitan is not the best solution for commercial business. Creating quotes from the office is still not efficient, could be done differently. Multi-day jobs are confusing to figure out.
- Reviewer Source
- Source: SoftwareAdvice
- Reviewed on 9/09/2019
Sylvette F.
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Overall Rating4/5
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Ease of Use2/5
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Features & Functionality3/5
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Customer Support1/5
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Value for Money3/5
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Likelihood to Recommend
- Reviewer Source
- Source: SoftwareAdvice
- Reviewed on 5/05/2020
"Poor Support"
Comments: Implementation specialist was helpful and responsive.
Pros:
The software has many features.
Dashboard capabilities.
Cons:
Product is overly expensive.
The features are not part of the training upon implementation. Many are found during daily usage as one explores the software and stumbles upon them.
Chat support continues to timeout with no option to call in; just email or chat.
Vendor Response
by ServiceTitan on 8/05/2020
Hi Sylvette,
Thank you for your feedback. Feedback really helps us improve our business. We appreciate you taking the time to share your experience with us. We have shared your feedback with our implementation and support our team.
- Reviewer Source
- Source: SoftwareAdvice
- Reviewed on 5/05/2020
Spencer K.
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Overall Rating2/5
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Ease of Use4/5
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Features & Functionality5/5
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Customer Support1/5
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Value for Money3/5
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Likelihood to Recommend
- Reviewer Source
- Source: SoftwareAdvice
- Reviewed on 1/06/2017
"I was told that we we need to revise our business model. WHAT?!"
Comments: Stay away if you are a person who values customer service and being treated with respect. After all you pay their wages.
Pros: Lots of features. Some Useless, some not. I can see how the features would work for other companies but for us we ended up turning off a good amount of them as they added a lot of unnecessary steps. They do have good invoicing and job scheduling.
Cons: The reason I even decided to write this review (I never write reviews) is because we had subscribed to the Service Titan software and had a pretty good time using it. It seemed to really help us. We got on board with them about a year after they started up. So they were able to work out some bugs in their software and make it at least sustainable. However, they started to do update after update after update. With these updates we got thrown into their "beta testing" without even getting our consent first. We were doing something one way and then they would introduce a new "feature" and it would completely derail our entire process and we would have to start from square one. This happened repeatedly. My second issue with this company is that the designate each company that subscribes to their service what they call a "Success Manager". Which is cool and all but when the success manager knows less about their own software then you do, that's a problem to me. On top of that, the Success Managers we were assigned were rude. The first one was so rude that I requested another because I thought that every time I would talk to this person I would lose my freaking temper and say things that shouldn't be said. So now we get a second Success Manager, which we thought was going to make everything better. Nope. We get this new Success Manager and I mention to her that we have been having an issue with our payroll being reported correctly through Service Titan and we had to do our payroll calculations through an outside software, which wasn't a big deal, it was just an extra step we were trying to avoid. After emailing back and forth and being on phone calls multiple times trying to figure out something that is incredibly simple but they couldn't seem to get their software to do the math, I receive one final phone call. The Success Manager states that she has the answer and all of our payroll problems were solved. Definitely not. She brought us down the completely wrong path and when I told her that isn't what we were trying to do we wanted it done a different way, if possible, her response is, "Well typically companies don't operate their business that way so maybe you should consider restructuring your business model." WHAT?!?! are you kidding me? We have been in business for 60 years and you are going to tell me that because YOU can't figure something out, something that is beyond simple math wise you just have to tell the software to do it for us, that we have to reevaluate our entire business model??? The least she could have done is said something like, "I don't believe our software will do that but let me see what I can do." At least that would have shown some promise. That is just the tip of the iceberg but after the multitude of issues we have had with them trying to figure out minor problems and being told, "too bad so sad", I had to write a review. I don't want anyone else to experience what we experienced. We are paying for their wages and they continuously seem like they are trying to get us to cancel. I may be difficult at times and I am completely aware of that, but for things like that to be said regardless of how difficult anyone may be is absolutely ridiculous.
- Reviewer Source
- Source: SoftwareAdvice
- Reviewed on 1/06/2017
Haley D.
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Overall Rating5/5
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Ease of Use5/5
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Features & Functionality4/5
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Customer Support4/5
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Value for Money4/5
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 27/03/2020
"Great product - not right for us."
Comments: Overall, it is a great program and has a lot of functionality that is beneficial. For our company, it came down to the cost and amenities we were receiving for that cost. Support lacked (when we used the software) and we ran into issues a lot without feeling like we had the support to help us resolve the issues. Between this and cost - it drove us to find another software platform.
Pros: I loved the capabilities ServiceTitan gave us for communicating with customers, the ease of scheduling and dispatching, tracking of maintenance agreements, etc. Overall usage was great. The cost is significant for what you get, in my opinion. They do not typically take smaller companies as they are "not the right fit." We ended up transitioning to another platform that had almost all the same capabilities for a fraction of the cost. With getting basically all the same amenities, it was worth it in a cost aspect.
Cons: Before starting with ServiceTitan, it was as if you couldn't get them to leave you alone, but after starting with them at times it was difficult to even get a hold of someone for anything. Our support member would get changed on us and we wouldn't even know - so we would be trying to contact no one basically. It has been a while since we used this software so I don't know if this has changed, but at the time this was very frustrating.
Vendor Response
by ServiceTitan on 31/03/2020
Thanks so much for taking the time to review us. We love hearing from our customers. Our mission is to provide cutting edge tools for the trades that are both easy to use and dramatically improve your operations. While we might have not been the right software for you at this time, we're happy to hear that you loved ServiceTitan. We hope to better serve you in the future.
- Reviewer Source
- Reviewed on 27/03/2020
