Who Uses ServiceTitan?
HVAC, plumbing, electrical, garage door, chimney sweep, and water treatment companies looking to grow their revenue, streamline their business, supercharge their team, and delight their customers.
What Is ServiceTitan?
ServiceTitan is the leading all-in-one software solution for residential and commercial field service businesses. With powerful tools that improve sales, supercharge your team, and provide real-time insights, ServiceTitan is trusted by more than 100,000 service professionals and by the world's best companies. Get a customized demo to see how ServiceTitan can help YOUR business grow.
ServiceTitan Details
ServiceTitan
http://servicetitan.com/
Founded 2012
ServiceTitan pricing overview
ServiceTitan does not have a free version and does not offer a free trial.
Free Version
No
Free Trial
No
ServiceTitan deployment and support
Support
- Business Hours
- Online
Deployment
- Cloud, SaaS, Web
- Mobile - iOS Native
- Mobile - Android Native
Training
- In Person
- Live Online
- Webinars
- Documentation
ServiceTitan Features
Carpet Cleaning Software
- Billing & Invoicing
- Customer Management
- Dispatch Management
- Equipment Tracking
- Mobile Access
- Online Booking
- Scheduling
- Work Order Management
Cleaning Company Software
- Billing & Invoicing
- Customer Database
- Dispatch Management
- Job Management
- Mobile Access
- Quotes/Estimates
- Recurring Appointments
- Routing
- Scheduling
- Service History Tracking
- Work Order Management
Construction CRM Software
- Client Tracking
- Contract Management
- Forecasting
- Project Management
- Quotes/Proposals
- Sales Pipeline Management
- Scheduling
Construction Project Management Software
- Accounting Integration
- Budget Tracking/Job Costing
- CRM
- Change Orders
- Commercial
- Contract Management
- Contractors
- Equipment Tracking
- Estimating
- Incident Reporting
- Mobile Access
- Offline Access
- RFI & Submittals
- Residential
- Subcontractor Management
Electrical Contractor Software
- Billing & Invoicing
- Contract Management
- Customer Management
- For Commercial and/or Industrial Electrical Contractors
- Mobile Access
- Quotes/Estimates
- Scheduling
- Time Tracking
- Work Order Management
Electrical Estimating Software
- Bid Management
- Billing & Invoicing
- Change Orders
- Cost Database
- Customer Management
- Project Management
- Quotes / Proposals
- Scheduling
- Takeoff
Field Service Management Software
- Billing & Invoicing
- Contact Database
- Contract Management
- Dispatch Management
- Electronic Signature
- Inventory Management
- Mobile Access
- Online Time Clock
- Payment Collection in the Field
- Quotes/Estimates
- Routing
- Scheduling
- Service History Tracking
- Work Order Management
Franchise Management Software
- Automatic Re-ordering
- Commission Management
- Construction Tracker
- Franchise Intranet
- Job Scheduling
- Online Store
- Website Manager
Garage Door Software
- Billing & Invoicing
- Contract Management
- Customer Management
- Dispatch Management
- Equipment Tracking
- Inventory Management
- Job Costing
- Scheduling
- Warranty Tracking
HVAC Estimating Software
- Billing & Invoicing
- Commercial/Industrial
- Cost Database
- Data Import/Export
- Equipment Maintenance
- Financing Management
- Labor Rates
- Quotes/Proposals
- Scheduling
- Takeoff
HVAC Software
- Billing & Invoicing
- Customer Database
- Dispatch Management
- Inventory Control
- Job Management
- Maintenance Scheduling
- Mobile Access
- Quotes / Estimates
- Routing
- Scheduling
- Service History Tracking
- Technician Management
- Work Order Management
Job Costing Software
- Bills of Material
- Budgeting & Forecasting
- Change Orders
- Cost-to-Completion Tracking
- Invoice Management
- Overrun Reporting
- Percent-Complete Tracking
- Production Cost Tracking
- Purchase Order Management
- Quotes / Estimates
- Time Tracking
- Work Order Management
Landscape Software
- Appointment Scheduling
- Billing & Invoicing
- Contract Management
- Customer Database
- Dispatch Management
- Job Management
- Landscape Design
- Payroll Management
- Quotes/Estimates
- Routing
- Time Tracking
- Work Order Management
Lawn Care Software
- Billing & Invoicing
- Contract Management
- Customer Management
- Dispatch Management
- Employee Management
- Equipment Management
- Mobile Access
- Quotes/Estimates
- Routing
- Scheduling
Pest Control Software
- Billing & Invoicing
- Customer Service History
- Dispatch Management
- Fleet Management
- Mobile Access
- Pest Activity Tracking
- Pesticide Usage Tracking
- Property Layouts
- Quotes / Estimates
- Routing
- Scheduling
Plumbing Estimating Software
- Change Orders
- Commercial / Industrial
- Cost Database
- Data Import/Export
- Fitting Management
- For General Contractor
- Overhead Costs Estimating
- Prebuilt Assembly
- Quotes / Proposals
- Takeoff
Plumbing Software
- Billing & Invoicing
- Customer Database
- Dispatch Management
- Inventory Management
- Job Management
- Mobile App
- Quotes/Estimates
- Routing
- Scheduling
- Service History Tracking
- Technician Management
- Work Order Management
Pool Service Software
- Billing & Invoicing
- Chemical Management
- Customer Management
- Mobile Access
- Quotes / Estimates
- Routing
- Scheduling
- Work Order Management
Roofing Software
- Aerial Measurement
- Billing & Invoicing
- CRM
- Checklists & Inspections
- Commercial
- Dispatch Management
- Photo Capture
- Quotes/Estimates
- Scheduling
- Work Order Management
Scheduling Software
- Alerts/Notifications
- Appointment Scheduling
- Automated Scheduling
- Class Scheduling
- Employee Scheduling
- Facility Scheduling
- Group Scheduling
- Multi-Location
- Real-time Scheduling
- Resource Scheduling
- Room Booking Management
Service Dispatch Software
- Billing & Invoicing
- Contract Management
- Customer Database
- Inventory Control
- Job Management
- Mobile Access
- Routing
- Self Service Portal
- Service History Tracking
- Technician Management
- Work Order Management
Work Order Software
- Contract Management
- Customer Database
- Dispatch Management
- Inventory Control
- Job Management
- Preventive Maintenance
- Quotes/Estimates
- Recurring Appointments
- Routing
- Scheduling
- Work Order Creation
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ServiceTitan Reviews
Read all reviewsOverall rating
Average score
Marlin C.
-
Overall Rating5 /5
-
Ease of Use5 /5
-
Features & Functionality5 /5
-
Customer Support5 /5
-
Value for Money5 /5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 7/05/2019
"Best in the biz"
Comments: It’s allowed us to be effective with every workflow, from taking calls to following up on jobs.
Pros: Feature set and workflows are the best in the industry. Support is top notch. Software is reliable. The pages just load in a snap unlike our last software.
Cons: Like any software change, it was a learning curve. But our success team helps us use the software efficiently and answer any questions we have.
Vendor Response
by ServiceTitan on 8/05/2019
Thank you for taking time to review ServiceTitan and for being a customer. We built ServiceTitan to help contractors like you run their business more successfully.
We look forward to celebrating all of your future successes.
- Reviewer Source
- Reviewed on 7/05/2019
Haley D.
-
Overall Rating5 /5
-
Ease of Use5 /5
-
Features & Functionality4 /5
-
Customer Support4 /5
-
Value for Money4 /5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 27/03/2020
"Great product - not right for us."
Comments: Overall, it is a great program and has a lot of functionality that is beneficial. For our company, it came down to the cost and amenities we were receiving for that cost. Support lacked (when we used the software) and we ran into issues a lot without feeling like we had the support to help us resolve the issues. Between this and cost - it drove us to find another software platform.
Pros: I loved the capabilities ServiceTitan gave us for communicating with customers, the ease of scheduling and dispatching, tracking of maintenance agreements, etc. Overall usage was great. The cost is significant for what you get, in my opinion. They do not typically take smaller companies as they are "not the right fit." We ended up transitioning to another platform that had almost all the same capabilities for a fraction of the cost. With getting basically all the same amenities, it was worth it in a cost aspect.
Cons: Before starting with ServiceTitan, it was as if you couldn't get them to leave you alone, but after starting with them at times it was difficult to even get a hold of someone for anything. Our support member would get changed on us and we wouldn't even know - so we would be trying to contact no one basically. It has been a while since we used this software so I don't know if this has changed, but at the time this was very frustrating.
Vendor Response
by ServiceTitan on 31/03/2020
Thanks so much for taking the time to review us. We love hearing from our customers. Our mission is to provide cutting edge tools for the trades that are both easy to use and dramatically improve your operations. While we might have not been the right software for you at this time, we're happy to hear that you loved ServiceTitan. We hope to better serve you in the future.
- Reviewer Source
- Reviewed on 27/03/2020
Joanne O.
-
Overall Rating4 /5
-
Ease of Use5 /5
-
Features & Functionality5 /5
-
Customer Support5 /5
-
Value for MoneyUnrated
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 10/12/2020
"Great Software and Great Service"
Comments: Overall its been great.
Pros: I work from the office side and I've had to learn how to do the field side from the office side and the ability to work around how the program was intended to be used has been very easy. ServiceTitan has been made aware of the fact that not all people in the field will find it easy to work with and will need support from the office side. The office side also has to be able to work around the limitations of the employee permission settings due to the companies management preference's and ServiceTitan has made that easier to do. ServiceTitan has made it easier to fix mistakes that employees make without canceling and rebuilding jobs or add an estimate to an existing job. I have found it easy to work with, I enjoy it, I wish I was in a position that I could use more of it's capabilities, especially the accounting side.
Cons: Like all web based programs it comes with some challenges.
- Reviewer Source
- Reviewed on 10/12/2020
Hunter L.
-
Overall Rating1 /5
-
Ease of Use1 /5
-
Features & Functionality3 /5
-
Customer Support1 /5
-
Value for Money1 /5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 15/04/2020
"False Promises and Never Ending Issues"
Comments:
False Promises and lack of responsibility is probably the most accurate description I could give to service Titan. We started our implementation back in December and finally went live after a very long drawn out process in March. We have since had a never ending list of problems. The only options given to us at times is to message our success manager who seems way to busy to responding in a week or use technical support which also seems to be a waste because they can never fix anything and have to send it up to someone else who might reason back to you in a week and still have no solution.
I feel like the product is only partial complete. We are experiencing issues like have entire calls not show up on our dispatch board after a feature was turned on. Even though these calls were booked and confirmed but the only way we find out we missed a call is when a customer calls mad that they waited all day for us but we have no idea.
Other major data transition issues which I have had 3 full time employees try to fix some of the issues manually to try to stay in business because the response time on any of the data technicians is 1 week. Then to find out the data technicians will wipe out everything back to the stone ages again and again or just create some entirely new problem.
Their so called data technician seem to not understand simple MySQL database calls in order to retrieve your data. I leaned how to export my data from MySQL watching free tutorials on YouTube. BTW I am an
Pros: I like the notion of better reporting. easier dispatch system, a new type of price book, call tracking
Cons: Never ending issues with getting any issues resolved. The implementation people just want to rush you in and out and avoid all the problems. The Success managers are too busy to fix any problems and you are stuck fending for yourself. At the same time dealing with angry customers.
Vendor Response
by ServiceTitan on 8/05/2020
Hi Hunter,
We're so sorry to hear about your experience. We appreciate your feedback. We have shared your feedback with our Implementation and Success our team. Feedback really helps us improve our business We're working hard to improve our offerings and deliver an overall better customer experience. We look forward to better serving you and helping your business, especially during these difficult times.
- Reviewer Source
- Reviewed on 15/04/2020
Stacy F.
-
Overall Rating5 /5
-
Ease of Use5 /5
-
Features & Functionality5 /5
-
Customer Support5 /5
-
Value for Money5 /5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 16/09/2020
"Best Decision I made in 13 years of Business!"
Comments: Life Changing - I wish that was describable better but one day I signed up and the next 18 months have changed my business life, which always changes you and your life, bettered my team, allowed me to hire even through COVID and the winters and keep growing and growing. It also gave us EXCELLENT tools to improve our customer experience. That matters!
Pros: Service Titan has exceptional software development, beyond features that I could have even thought of wanting, and they have truly helped us increase our revenue by almost $1M in sales in a year, but the PEOPLE of this company make ALL the difference. I don't know how to fit everything I love about my Titan Family into this box! ST integrates with everything, so if it isn't an already integration it has open API - it will work. But the core product I promise is going to change your business life.
Cons: I think the only con someone could say is that there is so much to the software that it's not going to go from - 100% use overnight. But that's not even a con to me, fully engage with each step and the next will make more sense.
Vendor Response
by ServiceTitan on 17/09/2020
Stacy,
It means so much that you took time out of your day to write a review. We're beyond thrilled that ServiceTitan has helped you and your business. Please keep all of the feedback and suggestions coming. And thank you for serving your community on the front lines during these difficult times!
- Reviewer Source
- Reviewed on 16/09/2020
