--- description: Learn more about CallTools price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: CallTools Pricing, Reviews & Features - Capterra New Zealand 2026 --- Breadcrumb: [Home](/) > [Call Centre Software](/directory/30007/call-center/software) > [CallTools](/software/149510/call-center-software) # CallTools Canonical: https://www.capterra.co.nz/software/149510/call-center-software Page: 1 / 8\ Next: [Next page](https://www.capterra.co.nz/software/149510/call-center-software?page=2) > Unlimited Minutes on Predictive, Power, and Preview Dialer with Built-In Web Phone, CRM, and Dedicated In-House Support Team. Call now\! > > Verdict: Rated **4.8/5** by 156 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses CallTools? We service BPO's, Call Centers, Telemarketers, Appointment Setters, Sales and Customer Support Centers 50-100+ Seats or CRM users that only want to talk to Live Customers, Leads \& Prospects. Call us\! ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 156 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.8/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: CallTools - **Location**: Irvine, US - **Founded**: 2014 ## Commercial Context - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop) - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - Auto-Dialer - Automated Routing - Automatic Call Distribution - CRM - Call Centre Management - Call List Management - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Tracking - Call Transfer - Caller ID - Campaign Management - Computer Telephony Integration - Contact Management - Dashboard - IVR - Inbound Call Centre - Interaction Tracking - Lead Management - List Management - Multi-Channel Communication - Outbound Call Centre - Performance Management - Power Dialer - Predictive Dialer - Queue Management - Reporting & Statistics - Reporting/Analytics - SIP Trunking - VoIP - Voice Mail ## Integrations (33 total) - 3CLogic - Adobe Commerce - Avaya Experience Platform - Balto - BirdDog Software - ClickFunnels - DebtPayPro - Gmail - Google Maps - Google Sheets - HighLevel - HubSpot CRM - HubSpot Marketing Hub - HubSpot Sales Hub - HubSpot Service Hub ... and 18 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Call Centre Software](https://www.capterra.co.nz/directory/30007/call-center/software) ## Related Categories - [Call Centre Software](https://www.capterra.co.nz/directory/30007/call-center/software) - [Telephony Software](https://www.capterra.co.nz/directory/30084/telephony/software) - [Inside Sales Software](https://www.capterra.co.nz/directory/30680/inside-sales/software) - [VoIP Software](https://www.capterra.co.nz/directory/30940/voip/software) - [Telemarketing Software](https://www.capterra.co.nz/directory/31034/telemarketing/software) ## Alternatives 1. [Ringover](https://www.capterra.co.nz/software/169627/ringover) — 4.7/5 (884 reviews) 2. [Convoso](https://www.capterra.co.nz/software/76768/cloud-predictive-dialer) — 4.5/5 (395 reviews) 3. [DialedIn CCaaS](https://www.capterra.co.nz/software/29589/callcenternow) — 4.8/5 (330 reviews) 4. [Readymode](https://www.capterra.co.nz/software/136728/Readymode) — 4.6/5 (144 reviews) 5. [LiveAgent](https://www.capterra.co.nz/software/102188/liveagent) — 4.7/5 (1787 reviews) ## Reviews ### "Great Service\!" — 5.0/5 > **Chanel** | *5 November 2024* | Real Estate | Recommendation rating: 10.0/10 > > **Pros**: The costumer service, the ability to customize it, and that we can have many phone numbers\! \[sensitive content hidden\] was very patient helpful\! > > **Cons**: No videos to with instructions, with clear instructions, for me I don’t like blogs and reading. I’m more visual. There’s no mobile app, so I can’t dial from my phone > > So far I love it, I love how we can customize it and the many options we have. ----- ### "Excellent Organization\!" — 5.0/5 > **Michael** | *26 August 2024* | Law Practice | Recommendation rating: 10.0/10 > > **Pros**: An excellent system and organization especially \[sensitive content hidden\] our Account Manager\! > > **Cons**: Everything was excellent from the system to customers support an excellent organization\! > > Excellent from utilization to pricing to conversions\! ----- ### "Platform is intuitive and easy to use" — 5.0/5 > **Sean** | *5 March 2026* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: Value, Call Dialer, Team, account management, secure system, customer support team is great, data management capabilities are second nature to none > > **Cons**: Nothing comes to mind, I am big critic when it comes to faults but they seriously know what they are doing over there and think for me when needed > > Positive, I am continually impressed with their service. Being in the sales and marketing space for 20 years, CallTools is the company you wish existed. I like them an recommend all the time ----- ### "Okay overall, but not perfect" — 3.0/5 > **Elad** | *2 January 2026* | Real Estate | Recommendation rating: 2.0/10 > > **Pros**: CallTools does what it’s supposed to do for outbound calling. The predictive dialer works, call quality is generally solid, and once things are set up, agents can move through calls efficiently. It’s helpful when you’re running volume and need something stable rather than fancy. > > **Cons**: The platform feels a bit dated, especially the interface. There’s definitely a learning curve for new users, and it’s not the most intuitive system out of the gate. We’ve also had a few small hiccups where we needed to reach out to support to get things sorted. > > CallTools is okay- not amazing, not terrible. It handles high-volume outbound calling well, but it doesn’t feel very modern and could be easier to use. Once you get used to it, it’s reliable, but there’s room for improvement, especially on the usability side. It’s a decent option if dialing volume matters more than a polished experience. ----- ### "Airam solved our issue promptly and professionally" — 5.0/5 > **Jeremy** | *6 May 2026* | Automotive | Recommendation rating: 10.0/10 > > **Pros**: CallTools Support is topnotch. Airam got assigned to my ticket and he went above and beyond from just calling my cell to setup a zoom just to make sure there is no communication barrier. He was able to fix our issue and was very professional. > > **Cons**: At this point, everything is taken care of. It will be a different experience for other accounts but in ours, we're in a smooth setup. > > CallTools is a must if you need a software with a real-time support. Their technology is a game changer if youre looking to scale your business. ----- Page: 1 / 8\ Next: [Next page](https://www.capterra.co.nz/software/149510/call-center-software?page=2) ## Links - [View on Capterra](https://www.capterra.co.nz/software/149510/call-center-software) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data